I am writing to formally complain about an incident of overcharging that occurred on January 18, 2025, at Fresh Palace Supermarket located at 4040 Creditview Rd, Mississauga, ON, L5C 3Y8 (Phone: 905-896-1666 ). I purchased items totaling CAD 143.51, and after reviewing my receipt, I noticed a discrepancy concerning the item Galanlang LanZhou Noodles.
Despite purchasing only one packet of the noodles priced at CAD 2.99, I was charged twice under different entries on the bill. Upon querying this with the cashier, I was informed that if an item was purchased more than once, it would be grouped and listed with the quantity multiplied. They suggested a mislabeling with another item, and refused a refund.
On January 29, 2025, I revisited the store to resolve this issue and requested to view the surveillance footage. The footage revealed a scanning error by their machine, which erroneously added an extra charge for the noodles. The cashier acknowledged this mistake and processed a refund of CAD 2.99 for the overcharged item.
However, when I inquired whether the noodles should be provided free of charge due to the error, I was told that only the extra charge would be refunded. I am concerned that such errors might be frequent and unnoticed by customers who do not routinely check their receipts.
Therefore, I kindly request your assistance to investigate:
1. Why the scanning machine at Fresh Palace Supermarket registered the same item twice under different entries.
2. Whether the store's policy of merely refunding the overcharged amount without any further compensation complies with Ontario's consumer protection regulations. I believe the policy should compensate double the amount overcharged, i.e., CAD 2.99 + 2.99.
Attached are copies of the original purchase receipt from January 18 and the refund receipt for CAD 2.99 dated January 29. I appreciate your attention to this matter and look forward to your response. read more