I moved into a house nearby & haven't put the effort in to get my new water filter setup (it's a…read moresortof intimidating reverse-osmosis system & I'd rather not bother at moment!) This Rocky Mountain Spring Water place is only 1.5 miles away. The cost was 30cents per gallon for (seemingly) great water. The location seemed clean & well-functioning. The process was a little tedious, because if I put more than 30cents at a time, it would spit out change. That meant for my 5gal bottle, I had to put in 30cents, wait for it to fill & put in another 30cents, etc. Still not enough hassle to take off a star...

I had a problem with the machine and it took $39 dollars of mine. So I emailed the company. They…read morereplied right away and are still contacting me, because I have had time to respond. I work 2 jobs. I prefer water stored in glass and trusted this company. I won't buy anything else now.

During the COVID-19 virus Boston Clear is offering FREE water!!…read moreWe all know the shortages of bottled water and it's only going to get harder to find! This water is full of natural and healing minerals and electrolytes which is what is recommended especially during this crisis! Thank you BOSTON CLEAR !!! Another blessing of kindness and generosity during this time.

they are the best, did and upgrade to our new office and everyone is thrilled. Kyle Lebrecut is a…read moreSuperstar who is the Tech who came out. He so neat, and pleasant to work with. Also was able to go the extra mile in hooking out ice cube tray up for filtered water!!!

The water is absolutely delicious and the customer service is top-notch. I'll never be able to go…read moreback to drinking "normal" water after this!

Worst service. All the same company. Primo, crystal rock, ready refresh, Poland spring, pure…read morelife... all the same delivery service and they're TERRIBLE. I have 18 empty bottles sitting on the side of my house that they haven't picked up. They canceled deliveries without any notice, same with Pick Up. They just aren't reliable and their customer service is BS.

The service has been incredibly frustrating. Deliveries are constantly wrong, and they either drop…read morethem off at the wrong location or leave them somewhere random in our apartment complex. We're stuck with a pile of empty water bottles because they refuse to pick them up or don't show up when they claim they've delivered. When we complained about a missing order, they sent us a blurry picture of the bottles in a random spot that wasn't even our apartment, and then had the nerve to say it wasn't their problem. Do yourself a favor and stay far away from this company and their service. It's simply not worth the hassle. My wife and I are canceling our service, but after reading other comments, I'm bracing for a nightmare trying to get that done too.

I had an extremely unprofessional experience with one of the delivery drivers from Nature's Spring…read moreWater (also tied to Vermont Heritage and Berkshire Springs). The delivery person parked directly in front of my property's entrance and garage, blocking access. I politely asked him to move to available parking (in feo and behind), but he ignored me and continued walking away. The car was left blocking the entrance for about half an hour during the entire delivery. This was not only disrespectful but an inconvenience to the community. Frankly, they were lucky the police didn't arrive in time to issue a ticket. This kind of conduct is unacceptable, and I hope the company holds them accountable.

This is the most outdated water company coupled with Dan Roma's rotten attitude…read more Aghata is the admin and equally non responding. It takes for ever to get a price, delivery and to put an order in. Numerous obstcles to overcome, Dan's tacky attitude cheif amongst them.

You can't get anyone on the phone at ALL! Over 25 minutes on hold…read more Ran us out of water. How hard it to replace the 5 gallon jugs! Horrible can't say not one thing good! Worst service!

Unreliable Deliveries and Broken Promises…read more Primo Water continues to provide terrible customer service. This is now the fourth time I've been promised a delivery date--only to get to the end of the day and see that my account has been updated with a new delivery scheduled for a different day. These empty promises are incredibly frustrating, especially when we haven't received a delivery in several months. Each time I call, customer service assures me it will be resolved, but nothing ever changes. There's no accountability, no follow-through, and no regard for the inconvenience this causes. Stop making promises you can't keep. Customers deserve better. I would not recommend this service to anyone.

Terrible customer service. Company violated their own contract and then charged me for the…read morecancellation of the contract. They do not service their machines on schedule, allowing mold and mildew To contaminate the machine. And then try to cover it up when it is brought to their Attention. Business owners, beware! Do not use this company. Account manager, Laura Gilmore refused to help in any way. Will be filing a complaint with the state Attorney General's office Laura Gilmore has my contact info. You should speak with her about this situation. I would like the money you took without authorization returned immediately Laura Gilmore Account Manager (888) 554-2782

After they bought out our previous provider, service completely stopped. For nearly three years,…read morethey failed to replace filters or properly maintain the unit, despite it being in our contract. Their excuse was that appointments were canceled due to "lack of contact," which makes no sense considering we were never notified. As soon as we said we were ending service, they suddenly sent a technician--but he didn't even know how to work on the system. Now they're demanding payment to cancel the contract, despite not upholding their end of the agreement. We were left with poorly maintained equipment and bad water. Would not recommend. You're better off buying your own system online and replacing the filters yourself without paying a monthly fee.