I cannot recommend you go somewhere else hard enough. We had Vezina do our windows and roof in…read moreMay/July 2023. The whole experience was absolutely terrible. The sales guy - hit us up for money weeks after our roof install. Asked for $100-200 bucks to get him to the next paycheck. Even though in his sales pitch told us all about how Vezina was different and he wasn't commission based and they paid their team so well. They forgot to calculate the correct square footage of materials needed for the roof. After contracts signed and financed they "forgot" to add in the size of the garage. They mentioned during prep that demo could get a little messy, but they would clean up at the end of each day. We asked if we need to clear out the garage, cover anything, take stuff out of the rafter "Oh no it's nothing that crazy. Just some dust." They did clean up the nails in the yard at least. But it was definitely a chaotic mess in the garage from all the wood left behind of the old roof. They fell through the ceiling during install. Luckily the worker was totally okay but my bedroom was not. Complete lack of urgency in patching up the hole same day so we didn't have an unfinished skylight in our bedroom. The latch job was rushed and shows, there was talk to come repaint my ceiling and 3 years later still waiting. I've given up calling about it. They did offer to put in new insulation to replace what fell out and replace anything destroyed but took months of follow ups and calling to get this in place. The windows. Told it would be a 2 day process. Happened in 4-6 hours. Felt rushed and I'm seeing now that it completely was. Asked the workers to please keep a certain door closed so I cat wouldn't get out and to let me know when they get to that part of the house so I can put her in a secure area. You know where this is going, she got out and they just shrugged that they needed to get that area done. Luckily she only went a yard over and is okay. The roof caving in on her during the roof install was much more traumatic for her. Took her a long time to go back into that room. During measurements of the windows the project manager (who is the best part of that company tbh, she was lovely, nice, explained things well and in detail) let us know we could change orientation of some windows to update them to our needs at no cost. This was great and we did a double open window in a bathroom so it could open from the top or bottom at the same time and have a screen all the way for air flow. Something got lost from that day to install and the full screen function didn't get installed. Over a year later it got resolved despite many calls to the office on the issue with zero call back. When they did come out to resolve it it was only because the finance company got involved after asking me if I would recommend Vezina and I said absolutely not. The guy that came out blamed us for not catching it on our contract we signed - which they couldn't send me a copy of oddly. And said it was on us not them and they shouldn't even fix this issue for our mistake. He was also very condescending to the project manager who came with him and would not let her talk. She said it was her error in not selecting an option and how it got left off the final configuration and he did not want us to hear or remember that admission. It was a screen on a window, not a whole new window. Last year we had an energy audit done on the house and the amount of areas of concern around our windows is comical for windows done within 3 years. The tech showed me the spots where you could see that the insulation foam used to seal the windows and walls had massive gaps. I have zero faith in anything getting fixed there because the windows would have to be replaced to do so. Then today which prompted me to finally make this review was seeing the state of the garage window. It is warping. This is on the inside in the interior of the garage. Don't think this should happen ever really, but especially within 3 years (less technically. Windows were done July 2023). Please save yourself the headache. Pick another company. The only positive was the project manager.

I reached out to this company hoping to get a quote for 10 standard-size windows because I wanted…read moreto compare options, support a small business, and find quality work. Instead of providing me with an estimate, I was told I'd be "better off" going to Lowe's or Home Depot for the lowest prices. If I wanted the cheapest option, I would have gone there myself. They claim to have been in business for 25 years, offer great service, and stand behind their work but this interaction was the opposite of great service. A professional company should be willing to provide a quote and show why their quality and service are worth the price, not dismiss a potential customer and tell them to shop elsewhere. Based on my experience, I'll be taking my business to a company that actually values customers and stands by their promise of great service.