Customer service seriously needs to be improved with this office. Realize and know who the…read morecustomers are. Without customers - you folks wouldn't get paid or even have a job. Listening and understanding is imperative and good skills to have and demonstrate as true professionals in the healthcare field.

Been coming here for a while, my parents now go to Dr. Chang too. She's really nice and so are her…read morestaffs. 4 stars only bc I feel like they need better glasses selections.

Highly satisfied…read more Super nice people - great experience and customer service. Fast and efficient - this place is a machine. One stop shop, has everything from exam to glasses to adjustments. Lots of options and love the individual care and support to find what fits best.

Great facility. Was able to get same day appt. Very thorough and professional. Highly recommend themread more

Dr Fiel and his staff responded quickly to my need for help with a scratched cornea/ viral…read moreinfection. I was only visiting the area for a short time they jumped on the problem and quickly provided meds. Scheduled to return to the Bay Area Thursday they squeezed me in for a 9 am appt and changed my meds which quickly brought about relief. if you live in or find yourself in Chester, Lake Almanor area be sure to call on them. Thank you Danielle for my clean glasses!

Great eye care. Doctor is aging. He has been an optometrist in Chester for years. I hope someone…read moresteps in when he retires.

Good staff,very attentive, nice atmosphere. Prices seemed…read morereasonable. A really good selection of frames. I recently found an old review that I made and realized that I was completely unfair. Nice place, good work.

We had a minor eye emergency and they did such a wonderful job of taking care of my child. The…read morestaff was kind and friendly, he felt very comfortable despite an uncomfortable situation with his eye. They also got us in right away! I'm so grateful to Legacy for their quick response, attention and kindness. In a small town the little things matter and taking care of your neighbors doesn't go unappreciated or unnoticed! Thank you again.

I stopped in with my daughter after her glasses frame came apart and one of the legs was broken. I…read morehonestly thought we'd be there a while or need a replacement--but Anne fixed them in under ten minutes. Friendly, professional, and incredibly helpful. She knew exactly what to do and treated us with genuine care and urgency. This is the kind of service that makes a stressful moment disappear. Highly recommend! outstanding service and expertise!

I moved out to Tahoe about 5 years ago and finally decided to change all my services to the local…read morearea. I found Truckee Family Eyecare through YELP (of course) . I'm so glad I did. They were booked out for new patients pretty far. The visit was great. The optomotrist took her time to explain issues with my dry eyes and what I can do to minimize the issue. I was also fitted for some really unique frames. They have a large selection of on trend and classic style frames. I will be using them as my eye doctors from now on.

Dr. Hagele is excellent. He removed my cataracts (both eyes) and inserted stents to reduce my eye…read morepressure caused by glaucoma. He kept me informed and relaxed through the process. He is very knowledgeable; answers my questions; professional attitude; excellent surgeon. He has a great office staff and team of surgical nurses. I'm glad he is my Ophthalmologist.

Was referred to this business for possible cataract surgery by my optometrist (I'm 67, female)…read more Long story short, consulting surgeon at Sierra Medical offered a procedure to help with reading vision for $1,000 on top of out-of-pocket insurance deductible. Procedure was never fully explained to me (apparently power for one eye is for short distance, one eye for long distance) and end result was horrible. 3-week follow-up with surgeon, my complaints were pretty much dismissed and I was told to call back in 4-6 weeks. For the next 7 weeks, I had constant headaches and a profound imbalance in my vision. After researching the subject, surgeon should have first done a "test run" with contact lenses to simulate the actual eye reaction to monovision before surgery. As of today, I now have to put a contact lens in one eye to balance out my vision and end the headaches. What a waste of money.

I discussed my symptoms with Carlie who decided I should be examined sooner than their office can…read moremanage, so she recommended SVME. Wow. I asked about the terrible Yelp ratings for SVME and she explained that they have a lot of doctors, so there are a lot of scheduling issues, but the doctors themselves are great. Exactly my experience (lucked out on scheduling issues though). Thanks Carlie, I really appreciate you looking out for me, I'll remember that next time I need eye care!

I recently had an issue with my right eye. My optometrist had retired and I was concerned by so…read moremany lack-luster Yelp reviews. There were a couple of highly rated optometrists in Grass Valley, a 30 minute drive from Auburn so I inquired. The reception staff at Layne Christensen's office were incredibly helpful and genuinely concerned on my behalf. They arranged an appointment the next day. Dr. Christensen was thorough, a great listener and diagnosed my issue immediately. He provided exactly what I needed. I highly recommend this office for its high level of compentency and genuine concern for their patients.

I love going once a year to my favorite local eye doctor ! Dr. Carlson is attentive , informative…read moreand kind. His equipment is top of the line and I love the brands they carry . Every employee is helpful and nice ! Matt was so great helping me pick glasses today as was Stephanie and Courtney . I can't say enough about them ! They also helped out with free eye exams earlier this year and glasses for some at need high school students . This is a local business to be proud of and support !!!!

I went into the office today, very polite, cleaned Dr. Carlson very attentive to all my questions,…read moreand I ask alot of questions. After my exam was done I had to pick out glasses, this is what I was dreading. I even texted my daughter hoping she could come and help me choose. The young gal Jenny said not to worry she would not let me walk out with glasses that didn't physically fit me or fit me style wise, she was great was honest and patient. I chose a pair for when I where a hat and without. Great job, I would recommend.