It's time for a recent review for Covenant Home of Chicago. Here goes:…read more When my father decided it was time to sell his apartment building and move to a supportive living situation, Covenant Home came to the fore, as it is part of Chicago Methodist Senior Services. And as Steve Z. commented, searching for an assisted living facility is indeed an education in itself and totally new territory for me. The staff at Covenant helped us navigate the ins and outs of the application process, which as you can imagine, complicated. Financial records, doctors' assessments, TB test, all in the mix. To the building: It was built in 1997, so is relatively new, well-maintained, with a caring (yes, I said that, though I realize that is often just a buzzword in reviews of these types of enterprises.) staff. The meals are tasty and well-balanced. Residents sit 4 to a table with fresh flowers, nice silverware, and always water (so no dehydration, per the reviewer from 5 years ago). (They also have a water cooler w/lemons in the foyer). On Sundays they put white linen tableclothes on the dining tables, which, together with the flowers, makes for a very nice setting. In all, there are about 54 residents, with either studio apartments or 1 bedroom. The floors are all wood and nicely maintained, fresh paint upon move-in, the better to navigate with walkers, etc. The building has Comcast cable available. Residences are equipped with small refrigerator/freezer, a microwave, sink in a little "kitchen" area. Two closets, and ample cabinets in the bathroom. The five floors are built in a square around an atrium, which gives the place a nice airy feeling. All the rooms' windows are outward facing. The bathroom has a level floored shower for safety and there are pull chains all over the place for residents to pull if in distress. There are daily activities for residents, trips to Jewel and Walgreens if you are not mobile enough to go on your own. Filling the day: Evening movies, afternoon coffee in a very cute cafe, balance class, art class, current events, Bible study, word games, bingo, ballroom dancing, tai chi, Sunday worship (Methodist), a Tuesday Mass, manicures, watercolors, culture chats (not sure what that is). An RN is on site most of the time and he or she keeps good track of dispensing medications for all residents. And, if there is a health crisis, Swedish Covenant Hospital is right across the street! This is not a memory care type of place. For that, they have Wesley Place, further east on Foster. Residents have varying ranges of mobility. My father goes to his own medical appointments (right at the corner), takes taxis or walks to close by destinations such as Lincoln Square and the Tre Kroner Restaurant. So, all in all, he was fortunate to secure a studio here. And since I live in Oakland, CA, it's important to feel that he is safe and in good hands. Covenant Home provides that security and care.

My search for an assisted living facility was an education in itself- long story short I decided on…read morethe Covenant Home based on it being close to my own home, and on my gut feeling about the people I spoke with, the director and the assistant director of the facility. It's been a year and four months, and I am happy to say the result has been better than I expected. My mom moved into the Covenant Home in September of 2012. She was 90 at that time, and had been living at the North Shore Retirement Hotel in Evanston. During her 6 years at the North Shore she progressed from being fairly self-sufficient to needing help with some of her daily care, and she had more and more difficulty dealing with things in general, as her memory was getting worse. During her last year at North Shore she was hospitalized twice, she had poor appetite, was losing weight and she was depressed. She also had a couple physical conditions that required some daily attention. We had hired a helper for her and also contracted with the on site home nursing company at the North Shore, but their services were not enough. After she moved into the Covenant Home her appetite began to improve, and it's no longer an issue at all. The chronic problems she was having previously are under control, she is consistently in good spirits, and she has made friends there. Although she was not happy to make this move, she is now quite happy there, and says so. This is a much better outcome than I anticipated and I believe it is due the competency of the staff, the fact the quality of her care is consistent, and an intangible aspect: that the culture there is one of attentive kindness. The care she gets at the Covenant Home is a mix of residential and medical- they take care of making sure she gets her meds, cleaning of her studio apartment, dressing, dining, getting ready for bed, all that. Additionally, they they keep up with any ongoing medical care she needs, they make doctor appointments, and if necessary provide transportation. The are proactive in her care in terms of the medical, hygienic and social aspects. If you feel like hearing more about this I would be happy to correspond. You can send a private message to me through the Yelp system.

Our family is beyond grateful to the amazing staff for making Mom's 87th birthday celebration so…read morespecial. Everything was exquisite from the beautiful decorations to the delicious food. Thank you for your kindness, love, and for creating such a memorable day for our mom and our family.

It's a shit hole. Quality of care is zero they literally let people sit in shit. They're slow to…read morerespond and seem to not care at all about their patients avoid at all costs

The memory care section is not up to par. There are not enough employees to take care of the amount…read moreof people. Ask them what the ratio of employees are per amount of patients, then you understand ... They are understaffed and the general staff is undereducated. Make sure you are visiting several times before signing up. Take part in activities (if they happen as posted). Take part of dinners etc. at the memory care unit, not the restaurant. I could write a lot of details of what was utterly missing before I removed my husband from this place that looks so great on the facade. It could be such a wonderful place if it had the right caring leadership.

My mom lived here for almost three years. I never went to the facility without discovering major…read moreissues. Please do not place your loved one here. I am very suspicious of the five star ratings. I can't believe anyone would rate this a five, after the many conversations I had with family and friends of residents at the facility. This is a horrible place.

We brought our aunt there. She had mid-level dementia and need full time assisted care. We were…read moreimpressed by Paul House and are happy we placed her in their care. The facility has recently undergone an extensive renovation and looks beautiful. My aunt's room is lovely. The staff are very caring and attentive to the residents which was comforting for us. They also have lots of activities for residents and specialty area to play games, watch movies, or attend mass on Sundays. The Marketing Director, James Miller, is so helpful and informative. He has a kind and gentle manner. He gave us a wonderful and thorough tour of Paul House, and fully described all their service and levels of care. Our aunt is quite happy and comfortable in her private room and in her surroundings. Overall, I recommend Paul House if you're looking for a nice, quiet residence for a senior family member in the Chicago City Limits. [Re: OLD REVIEWS: Keep in mind, my review is recent. We brought our aunt there just this year, 2024. Most of the older reviews for Paul House (before 2024) are from when Paul House was still in need of renovation and updating. It is now beautifully renovated and the facilities updated. We would not have our aunt stay here if it were not so nice.]

My mom had surgery on February 18 for a knee replacement she was in UIC were they took care of her…read moreand she was doing very good nd happy how they treated her.on February 21 they transfer her to Paul house health care center on February 22 my mom call me crying telling me that the nurse her pamper off it got stuck with her sock and hurt her leg that had the knee replacement from.on February 23 she call me at 8:43 am she was screaming that on of the lady that work took her to the bathrrom cuz she couldn't take a shit with the pamper so they took her to the bathroom and she hurted her knee again the second day off her being there was he worst two days for her now she had to take her to the hospital again to check her cuz she in alot of pain. Still haven't got any calls from the director at all.

The Carrington merits five stars in almost every measure of performance. The rooms are spacious and…read moreare kept spotless by a dedicated housekeeping staff. The physician I usually dine with calls the meals outstanding. I agree. There is a large gym with a decent sized comfortable swimming pool and a large number of physical therapy machines at different levels of skill supported by knowledgeable trainers. Free transportation is provided as far as 12 miles for medical/dental appointments and 8 miles for other trips. My main criticism is the absence of adequate tech assistance. Since there is one tech helper, it can take at least three days before you receive any assistance. While the techie is outstanding, he cannot serve roughly 200 residents. This is not the mid-20th century when most residents were not computer literate. I first thought that imposing a surcharge for access to a techie would work, but then a surcharge would need to be imposed on all activities that a minority of residents use.

Nice apartments, well kept. Nice residents. If looking for full service, this is a good choice…read more Well managed.

This is truly the most amazing place to be. Everything about this place is incredible. From the…read morestaff being the best team I've ever come across to services rendered to the absolutely wonderful residents.

Disappointed in this facility. Our relative just moved to their assistant care unit from an…read moreindependent living unit and there is literally no care provided to her. There is nobody checking on her as advertised. She is struggling to get her laundry done. There us no laundry in assisted care unit and nobody is able to answer her what to do about the laundry or anything . Also nobody can help her with literally anything and she keeps calling us to come fix TV channel or fix the temperature on thermostat. Super disappointed considering she pays thousands of dollars a month for "care" and no care is provided. Our multiple calls to manager resolved nothing. We are considering moving her elsewhere.

Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

Belmont does it again!…read more There is absolutely no communication at this place. In addition to messages not being delivered, some of the staff have difficulty with English! We responded to the outreach from the staff, and it made no difference. If you care about your loved ones, avoid this place. I'm trying to get my spouse to get her parent out of there.

My mom is loving it here! What a change from the previous place she lived. The food is good, there…read moreare a lot of activities, and the staff is really responsive. They have a good bus system so they can take the residents out. And there are acts that visit. It's clean. I'm so glad that we made this change!

Please don't put your vulnerable loved one in this institution. Dishonesty and non-optimal…read moretreatment exists along well meaning staff. not worth it. keep looking. protect your elders.

I had the misfortune of working here for 12 months and left..... from the first week of employment…read moreI was insulted, degraded, threatened, harassed and had my work and integrity impugned almost daily by my manager in Plant Operations and when myself and several others (including Residents') went to the Executive Director to file our grievances we were all assured that a "thorough investigation" would be conducted however, nothing ever came of it and the this toxic individual still remains employed with Lincolnwood Place and still maintains a hostile work environment for staff, residents' and family members. (I had to rate one star because they won't let you rate any lower!).

1st caregiver- up and left to Florida for 3 months 2nd…read morecaregiver- absolutely did not clean or do anything. The condition my grandmothers apartment was when we moved here was horrendous. 3rd caregiver- quit the morning of service at 7am through text message. 4th caregiver- doesn't have a vehicle, came 15 mins later 5th caregiver- showed up over an hour late and her excuse was that she "texted" my 81 year old grandmother that can barely answer the phone. The company stated "it's their choice to have a car or not." She seemed annoyed that my grandmothers needs are laundry to be taken to a laundry mat. I wasn't going to completely ruin their company at first but we also had theft from caregiver #2. They also violated HIPPA by communicating with a family member which was not authorized to receive ANY information.This company is a complete fraud and we plan to report them to Medicare for straight out fraud. Hopefully these frauds get closed down because they are NOT helping seniors at all. Do yourself a favor and ask your local reps, mayors, village administrators to suspend their business license.

Horrible management. Unprofessional in terms of not returning calls as well lying. I was told I…read moreonly deserved one shower per week because I am too big. They admitted it on speakerphone to the worker but lied to the state investigator.