Staff is extremely limited or non-existent. My mother was admitted and stayed for about a month…read moreand never used the bathroom again on her own. They taught her to use a diaper instead of getting up and using it independently. They did not do her laundry once. I saw the e-mail where it was requested by social worker, but NEVER completed. This is a nightmare located in Pittsford.

My mom received excellent care at The Living Center here. Kind, compassionate, professional.read more

Quality of care was excellent. My husband loved the food! Rehab was excellent, as well! Very…read morefriendly staff!

My wife was at this facility for about three weeks for rehab therapy;had major revision knee joint…read morerevision surgery and rt.shoulder fracture .The staff at every level were caring and kind,treated her with respect,was patient when attending to her .Kathy Dodge RNP, was professional,knowledgeable and very attentive to my wife's needs and a good listener.PT staff were competent and very helpful The menu had enough choices for the week. The rooms and corridors were clean The facility could benefit from some renovations and updates,particularly to the HVAC system;the furniture in the room needs modernization,the windows need better blinds/curtains to darken the rooms at night. Access to the facility is easy,parking adequate and convenient

I would highly recommend Mike Kearney. He helped support me while navigating a complex and very…read moreemotional situation with my Mom. He is knowledgeable and compassionate. I will never be able to thank him enough. Amazing human and service.

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

Care is good, but the food at the cottages is terrible. They need to update the menu and serve more…read morenutritional and tasty food. For many, eating is the highlight of their day and it is a disappointment when it is so bad.

Came here to visit my Grandma it is a very nice facility and looks very new. Everyone is very…read morefriendly but some nurses seem confused. My grandma says the food is okayish but soup is delicious.

My Mom ( Alice Oswald ) was being cared for over 4 years by the staff at Aaron Manor. Admittedly,…read moreI ( Jonny Angel ) was a bit apprehensive when she arrived there in 2020 & then Covid hit to make matters worse. My trust and appreciation for everyone grew as the years rolled by. I can't say enough good today ( one week after Mom passed away) about my interactions with everyone there. I was in the facility hundreds of times as the initial diagnosis of 6 months to live stretched into 50 plus months ! I can't help but wonder if the professional employees/ caring staff had something to do with her persevering through strokes , COVID , Parkinson's & more. Thank you for all the support , hugs , laughs and tears at the end. The Oswald family and I will never forget the love , care & help provided by Aaron Manor for the entirety of Moms stay . May the " only true God " bless and support you guys in the future. I highly recommend this facility, these services and staff to anyone in a situation like ours. Mom and the family are were filled with gratitude and I'm 100# sure she would have approved of this messages.

This was Dad's first time at Aaron Manor for rehab and it went like this...First off the facility…read morewas nice enough for most folks and thus I feel it was as comfortable as a nursing facility can be...Nobody looks forward to nursing homes or funeral homes, but one or both are needed by almost everyone sooner or later...I digress...The staff was friendly and did what had to be done when it came to the rehabilitation process...I give mad props to those who work in these facilities, the job is tough on many levels...The food could only be described as institutional and again the dietary requirements dictate the menu of this I'm certain...So in closing I feel dads rehab went well enough and I hope he stays healthy enough to not need more rehab...

I have filed 2 claims with the Department of Health for this despicable facility. One claim for…read moreelder abuse and the other for unsafe discharge practice. The problem is not with the nurses, therapists or aides. The problem is with the incompetent and u responsive nursing home administrator, physician, department heads (nursing and social work). The prescriptions written by the physician at Fairport nursing and Rehab are not worth the paper they are written on. In fact, Wegmans pharmacy will not fill prescriptions written by their physician because of her questionable prescription practices. The facility should be closed and the management face charges.

I have posted this review also under "Fairport Baptist Home" as this was the facility's previous…read morename and is still known to many by that name. I will start by stating that the majority of the nurses and aides were caring and pleasant, however there were issues...some worse than others and I won't write about every one of them. My mom was there for a short amount of time on the 'rehab' floor. She sadly passed away at the end of April. The lack of consistency was concerning..the day staff and the night staff did not pass on information. I had raised issues and they would sometimes have no clue what had been told to or asked of the previous shift. The biggest problem was that due to the staff not following WRITTEN requests placed in plain view in my mom's room and MULTIPLE people being spoken to so many times that I cannot count, they lost one of a pair of hearing aids that cost $2000 (they were specialty ones because my mom was totally deaf in one ear. As if losing one wasn't bad enough, the aids she had were no longer made so to replace them both so she had FULL hearing, it would have cost me $2000! I cannot afford that.) The loss occurred in early MARCH and despite MULTIPLE verbal requests, MULTIPLE emails to their staff, including the medical director AND their administrator SEVERAL times, nothing has been done to address this loss. To make matters even worse (and unbelievable) in the last 2 weeks of her life there, they LOST her denture. Sounds crazy but it's true. That also has never been addressed nor any responsibility taken. The fact that my mom passed is irrelevant. I feel like they ignored it while she was alive as long as they could and now are dismissing it altogether. I have been ignored and outright lied to and dismissed by the staff about these problems. I am sorry that I have to write this review but it is so frustrating when a loss like this is IGNORED. And I have filed a formal complaint with the state.

I had an awful experience with this company. At the beginning, things were going good with the…read morepeople they sent to my home to be honest. But after a few weeks I had a young lady arrive, very polite but she smelled of cigarette smoke so much I had to have her leave. I was not comfortable anymore with them and made mention of discontinuing services. Unannounced and without notice a manger came into my home to try and get me to continue using them. It seemed desperate so I ended service, only to get an aggressive and unprofessional phone call wanting answers! And to top it off, this company charged me a extra $600 for ending their services without enough notice. I called to get an invoice of all I paid for and to this day, almost a year now, nothing. Very unprofessional. Found another home care service in town that was far far better.

From the owner: Our Services Caring Hearts of Rochester provides a…read morecomprehensive set of services for seniors and families in any situation. From hourly home care to 24-hour care, to veterans care, we can help. Non medical Care Personal "Hands On" Care Companion Care 24 Hour Care Medical Care Nursing Care Specialized Care Hospital to Home Care Coordination Disease Specific Care Recovery, Respite, Rehabilitation Caring Hearts of Rochester is built on a foundation of core values and dedication to client happiness, quality of life and peace of mind. Our commitment is to service excellence, personal growth, and accountability. Our top priority is excellence in care. So many businesses promise a commitment to excellence but don't deliver. We believe our clients deserve better. At Caring Hearts of Rochester, our caregivers are the most significant members of our team. They are devoted to delivering our service commitment to others.