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    Friendly Home

    3.2 (5 reviews)
    Closed 8:00 am - 4:30 pm

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    Aaron Manor

    Aaron Manor

    3.5
    (6 reviews)
    4.0 mi

    My Mom ( Alice Oswald ) was being cared for over 4 years by the staff at Aaron Manor. Admittedly,…read moreI ( Jonny Angel ) was a bit apprehensive when she arrived there in 2020 & then Covid hit to make matters worse. My trust and appreciation for everyone grew as the years rolled by. I can't say enough good today ( one week after Mom passed away) about my interactions with everyone there. I was in the facility hundreds of times as the initial diagnosis of 6 months to live stretched into 50 plus months ! I can't help but wonder if the professional employees/ caring staff had something to do with her persevering through strokes , COVID , Parkinson's & more. Thank you for all the support , hugs , laughs and tears at the end. The Oswald family and I will never forget the love , care & help provided by Aaron Manor for the entirety of Moms stay . May the " only true God " bless and support you guys in the future. I highly recommend this facility, these services and staff to anyone in a situation like ours. Mom and the family are were filled with gratitude and I'm 100# sure she would have approved of this messages.

    We had an end of life situation. She was one of their multiple covid patients. Multiple calls for…read morevideo chats to say goodbye to our mother, mother in law, grandmother and great grandmother were ignored over a 4 day period. I messaged the social worker to ask why and again, there was NO reply. We put a call into the director.....He also didn't respond. 5 people tried to tell their loved ones goodbye as she died alone with nobody there and it all fell on deaf ears. I find this behavior from the social worker all the way up to the director extremely troubled and this family deserved and explanation. Period. I will continue to ask this question until it is answered. Family of Josephine Sackley Richard (son) Richard (grandchild) Alicia (grandchild) Stacy (grandchild) Dylan (great-grandchild)

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    Happy grandmas.
    Fairport Rehab & Nursing Center

    Fairport Rehab & Nursing Center

    1.3
    (4 reviews)
    4.4 mi

    I rarely leave negative reviews, but after months of dealing with a local nursing and…read morerehabilitation facility, I feel compelled to share my experience. My 92-year-old mother was admitted for care, and throughout her stay I have struggled to obtain clear communication, consistent answers, and meaningful involvement in her care despite being her Power of Attorney. I was repeatedly provided documentation from the facility referencing cognitive concerns and her inability to safely return home independently. Despite those concerns, documents continued to be presented directly to my mother for signature after I specifically requested that paperwork requiring signatures be directed to me and/or her attorney. When I raised concerns, I was told the paperwork was "just paperwork stopping PT." I later learned that documents affecting her Social Security direct deposit had also been processed. Months later, I am still seeking complete records and answers regarding what was presented, who presented it, and how decisions were made. I have repeatedly requested participation in care planning discussions and a care plan meeting that includes me. Obtaining information has often required multiple emails, phone calls, and follow-up requests. What concerns me most is not a single mistake, but a pattern of poor communication, lack of transparency, delayed responses, and an apparent disregard for family involvement in important decisions affecting vulnerable residents. I will say that there are individual staff members, therapists, nurses, and aides who have been kind and helpful. Unfortunately, those positive interactions have been overshadowed by administrative issues that remain unresolved. Families deserve clear communication, transparency, and confidence that concerns will be addressed promptly. That has not been my experience.

    They have left my handicapped daughter, who is there with a broken leg to sit in a dirty diaper for…read morehours. Do not attend to her needs, ignore her and her safeguards. Very poor care. I'm filing complaints with DOH and others.

    Caring Hearts of Rochester

    Caring Hearts of Rochester

    1.0
    (1 review)
    1.5 mi

    I had an awful experience with this company. At the beginning, things were going good with the…read morepeople they sent to my home to be honest. But after a few weeks I had a young lady arrive, very polite but she smelled of cigarette smoke so much I had to have her leave. I was not comfortable anymore with them and made mention of discontinuing services. Unannounced and without notice a manger came into my home to try and get me to continue using them. It seemed desperate so I ended service, only to get an aggressive and unprofessional phone call wanting answers! And to top it off, this company charged me a extra $600 for ending their services without enough notice. I called to get an invoice of all I paid for and to this day, almost a year now, nothing. Very unprofessional. Found another home care service in town that was far far better.

    From the owner: Our Services Caring Hearts of Rochester provides a…read morecomprehensive set of services for seniors and families in any situation. From hourly home care to 24-hour care, to veterans care, we can help. Non medical Care Personal "Hands On" Care Companion Care 24 Hour Care Medical Care Nursing Care Specialized Care Hospital to Home Care Coordination Disease Specific Care Recovery, Respite, Rehabilitation Caring Hearts of Rochester is built on a foundation of core values and dedication to client happiness, quality of life and peace of mind. Our commitment is to service excellence, personal growth, and accountability. Our top priority is excellence in care. So many businesses promise a commitment to excellence but don't deliver. We believe our clients deserve better. At Caring Hearts of Rochester, our caregivers are the most significant members of our team. They are devoted to delivering our service commitment to others.

    Friendly Home - skillednursing - Updated July 2026

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