I cannot express how blessed we were to have my husband at Hildebrandt. All the staff, including…read morehousekeeping, were kind and attentive to his needs. It was a quiet place after his weeks in the hospital. The doctor took more time with our family to explain his diagnosis than any other provider had done. Although I don't wish this experience on anyone, the Center made it easier on my husband and my family.

If you are reading this, my deepest condolences on your loved one. If you are still at Rochester…read moreComfort care? Please stay there. Any Sales pitch about Hildebrandt is a LIE! This was our mistake, but it was my mother-in-law decision, and her last. Yes, there were some phenomenal Nurses at this facility (Kelly, Jenn, and a night nurse). They were caring, skilled, did their job and had no issues. The girls at the front desk that recorded who entered and who exited the facility, were the only ones who gave me a reason to smile and momentarily take my mind off what was going on. I cannot say the same for the rest of the facility (Nursing and Administration). Every nurse should know their default answer is "Let me check with the Doctor". Every Hospice center should overly use this! If for no other reason, it buys time to think about your answer! if this would have been done here, then this wouldn't be a very negative review. This includes a male nurse that teaches at a near by university. He is highly over-rated. Hospice centers need caring Nurses who continually get to know and understand patients. Even though their stay will always be short lived. This male nurse belongs in a research facility where he can over think all day long, including how he should fold his underwear. He was not caring! After all, if the doctor says give an extra shot has needed! Give it! The first moment I questioned calling an ambulance and having my mother-in-law taken back to the Rochester hospital emergency room took less than ten minutes of entering Hildebrandt. We were given the drama queen nurse. She stated we had to leave our belongings in the hallway and get dressed into Garments because of COVID. When I stated we were out of town, and had our valuables in those bags, she repeated, leave them in the hall! When I asked how long this policy would last, she stated until the COVID test was over. When I asked how long the COVID test would take, she did not know. The Answer should have been only a few hours! Instead she left us thinking the test would take days. When I asked why the COVID test wasn't given back at the hospital to protect the Ambulance crew that transported her, we were confronted by administration and put in the quiet room. During this time her COVID test came back. I then made the mistake of asking the drama queen nurse if my mother-in-law could get some food, mainly milk, or soup that she was still drinking and tasting. Mrs. Drama's nurse obviously did not take her medicine that day. She tripped off-line. She stated they could not feed the guest and immediately went to my mother-in-law and took out her perceived argument with me, out on her patient! She told her "were not going to do anything here to hurt you". She said this to a woman who was having a hard time coping with the knowledge she was dying! This was the first moment, I felt my mother-in-law was in danger at Hildebrandt. I contacted the administration and told them what their drama nurse had done and asked about her qualifications. I specifically asked, does she know the default answer "Let me ask the Doctor". I then asked them to not have her come into my Mother-in-laws room again, as I viewed her actions has a physical attack upon my mother-in-law. This was not done. This set the tone for me and my other half who is thankfully, a Nurse herself. One of us stayed with my mother-in-law for her remaining thirteen days at Hildebrandt 100% of the time. Then we ran into the schizophrenic nurse with more senseless confrontations the Drama queen nurse could only dream of. If we were not cheerful, she would ask if she and her staff were safe. Did we have to say our loved one is dying and stopped talking that day? Did I have to say I was unpleasantly learning the stages of death has they were unfolding before me along with the medical terms such has modeling. When we brought food in that had knives, she went to her administration and said we had weapons.

This facility has been the perfect place for my Mom (90 yrs) who suffered a stroke 2 years ago…read more She started out in the Memory Care Unit. With the guidance of her medical staff and the understanding & permission of the Director & Staff of Mill Landing, we moved her a few months later to the Assistant Living side. She has flourished and adjusted well to the Assistant Living Side. My Mom is not able to do all the activities because of speech limitations & understanding but is treated and helped with respect and love each day. The staff never hesitates to contact me at any time to help in any situation that comes up in her daily living.From Christie, Margaret, Danielle, Terry ...ALL THE NURSES, Aids, Food Staff & Maintenance I highly recommend this facility. P.S. ....at one time I even reached out to The Administration of Leisure Care and they got back to me the same day with much respect & help :)

In March of 2021, my mother was diagnosed with an aggressive form of cancer. We didn't know how…read moremuch longer she had, but we knew she could no longer live on her own. In the six months she was at Mill Landing she got exceptional care. Everybody from the top to bottom of the staff was friendly, helpful, and most importantly compassionate. It is difficult to put a loved one in the care of complete strangers. But in the time my mother was there, the staff became more like a family.

Exceptional care and attention was given to my family. Highly recommend for aging care management.read more

This organization was recommended to me by long and trusted friend. After a few phone calls with…read moreone of their consultants, she stopped returning my phone calls. After leaving several messages stating that I would like to meet, that I was happy to pay their consulting fees, etc. and finally just asking them to let me know if they were still accepting clients, I still received no response. Extremely disappointed in my experience with this organization.

I first discovered Lattimore Physical Therapy when I was searching for the best care available for…read moremy grandmother who had been recovering from many various injuries and ailments. I used to bring her to her sessions and I could see firsthand the level of attention she was receiving from a staff of workers who seemed one more amazing then the next. I was pleasantly surprised at the kindness that they all had particularly for older patients. Years later and I'm dealing with my own assortment of various injuries and ailments and I am happy to report that I enjoy the same level of care that I used to bring my grandmother there for. The staff is extremely knowledgeable and patient and have helped me get going again. Special thanks to my therapist Justin in helping me rehab my rotator cuff/bicep!

I have been to Lattimore Physical therapy after a number of surgeries on my ankle and knees. They…read morehave the most amazing team of physical therapists. They are knowledgeable, passionate about the level of care they provide, encouraging and helpful in every way possible. They have always been accommodating making a plan for exercises at home, in the gym or at the pool to help me accomplish my goals. I can't say enough good things about this office. I highly recommend them.

The very best place to have PT. I have done several rotations through there, and I return any time…read morePT is needed. Every member of the staff is extremely competent, friendly, gentle but firm, and caring. They greet you with a smile every time. It is very clean and orderly. And quiet. Even though it's not very convenient to get there now, I would never go anywhere else. They all treat me like I'm their best friend.

This past winter, my wife (who works in retail) went to her doctor because she was having some hip…read morepain. Her doctor prescribed a course of physical therapy to treat it, and since Regain was in our neighborhood (just down the street), she decided to give them a shot. The result? after a few sessions, her pain was reduced and by the time she completed a few more sessions, almost completely gone. Very satisfied with her results. Will definitely work with the staff of Regain in the future!

Quality of care was excellent. My husband loved the food! Rehab was excellent, as well! Very…read morefriendly staff!

Dirty, grimy, creepy facility. I sent EVERY food tray except two BACK to the kitchen…read more OT tried to get me to take a shower in what looked a filthy tub. No thanks folks; the whole grimy place only made me want to get home ASAP. The staff was great; I did appreciate their care and concern. They were the only good feature!