Superb haircut from Mina. Will be going back. She took her time, was thorough and very gentle.read more

This place came highly recommended from our families for the friendly, top notch service. Our hair…read morestylist, Satomi, transformed our boys' haircut to be one of the most stylist in their school! I went for a quick trim and it was a full service from head and shoulders massage and beautiful blow dry! My boys like the fact that they will be getting some sweets and hot chocolates after their haircuts. No one complains about going to get their haircuts anymore. The only downside is the parking around Esplanade and Lonsdale can be so hard to find.

Love the online booking, appointment reminder texting & re-call reminder texts too (without these…read moreI'd forget to rebook for sure). Groovy environment & the team all seem super nice. The parking out front is affordable & I can always snag a spot. Kyra cut my hair and was creative. I brought in a photo as inspo and she nailed it. I will be back!

Custom, curated hair color, cuts. Lived in, bold, hair and scalp treatments designed just for you…read more Real, genuine attitude and vibes only.

Stylist didn't quite do what I asked for. To reference this took 5 hours and I still didn't get…read morewhat I asked for. I wanted to be able to not come back for 6 months if I don't feel like it and given how bold and Chunky the blonde around my face is, I will likely have to get it fixed and blended better in a month or so. I like a super lived in balayage and it looks like I got blonde highlights. The last picture is my inspo, and the other two is what I got. This unfortunately isn't the first time I've had an issue with supernova stylists not doing what I asked for. They did resolve it last time but I don't have time to keep coming back when I get my hair done to get it fixed, nor is it good for my hair. My hair also feels like it wasn't washed good enough as it feels like there's still some of the gritty toner or dye in it, not sure which one.

I rarely write negative reviews, but my experience with Salon Supernova was deeply disappointing…read moreand incredibly stressful. I had booked a hair color appointment weeks in advance for an important family event, my Goddaughter's wedding this weekend in Kelowna. I traveled from Chicago to Vancouver specifically in part for this appointment and paid a 50 percent deposit for a service costing over $500. Yesterday, I received a confirmation reminder emphasizing that cancellations within 24 hours or no shows would result in a non refundable deposit. However, today, only four hours before my appointment, the salon called to cancel on me. I was informed they could not accommodate me with another stylist either. I calmly explained my situation and that I only had today available before leaving for the wedding. The response was essentially that nothing could be done. When I asked to speak with the manager, the staff member rudely refused, said she would "inform the manager," then abruptly ended the call. I understand emergencies and scheduling issues can happen. What was most upsetting was the complete lack of accountability, empathy, professionalism, or effort to help resolve the situation, especially from a salon operating at this price point. A business that strictly enforces cancellation policies on clients should hold itself to the same standard of responsibility and customer care.

I had an appointment for a cut and balayage yesterday with Yuri. I'm very pleased with the results!…read moreShe took the reference photos I liked and made it work for my complexion and face structure. The salon itself it very cool - super aesthetic, good vibes, nice staff. They also have a great instagram page, which is how I found them. I would compare them to the internet hair gurus like Ahn Co Tran (of Ramirez Salon) and Sal Salcedo (of Nova Arts Salon). Very vibey. I will say, be prepared for a pretty steep bill. I expected it to be high because obviously they have a great internet presence and do great work, but I was still surprised by the final cost. Of course, I tipped on top of that because Yuri really did a great job. So the final bill was... staggering. However, I truly believe hair is one of the things you shouldn't cheap out on, especially if you're getting it coloured as well, like I did. A good balayage takes time and skill, and if you find a salon with prices that seem to good to be true, you probably won't be happy with the results (there are exceptions of course). I do wish they had some sort of promo or incentive for new customers. I see a lot of other salons offering either some % off or a free cut with a hair colour appointment for new customers. It would have been nice to see some summer promotion or something. Overall, if you can afford it, this is a great salon with a lot of talented hair dressers and colour specialists. You won't leave disappointed.

My hairdresser is at La Meche in LA but I was in Vancouver and looking for a last-minute blow out…read moreon a Friday. All I could find was this salon, so I booked Ana K. Prieto. Ana was unfriendly, uncommunicative and did not make eye contact. She looked me up and down, head to toe judgementally. I ventured toward small chat to break the ice but she seemed beyond over it. When an aspiring Vancouver actress whom Ana recognized walked in to the salon, it was clear that Ana was not an introvert as she immediately changed her demeanour to chatty with the actress... all the while, ignoring me: the client in her chair. Ana was shallow; snobby and rude but let's talk about her her actual service. Ana gave me the worst blow dry of my entire life. I showed her pictures of my basic, voluminous blowdries of the past. She half rolled her eyes and looked away, annoyed that a pedestrian like me would dare suggest how she wants her hair done. Bizarre approach to customer service but, ok, maybe she'll surprise me and crush it?? When I asked her where she learned to do hair she mentioned a local makeup school telling me that make up is her actual passion. Uhh, again, you're supposedly doing my hair but admitting you're not great at it? Just to try and break the ice and appeal to HER interests for conversation, I said, "do you do makeup on the side?" and she snapped back, "I can't do your makeup. I do editorial." Lollll. Girl, I was not asking you to do my makeup. My hair is jaw-length and has natural wave and volume to it. Essentially, my hair takes very easily to a blowout! Oddly, Ana used zero tension on the brush, and haphazardly waved the blow dryer at the ends making the hair more frizzy than when I came in. I showed her a picture again of a decent blowout and she said nothing. $55 later, I left the salon with limp, fuzzy hair. The roots were completely damp. Yes, damp. My friends stared at me strangely when I told them I had just come out from getting my hair did. :( I'm embarrassed that I left a big tip. I did so because I didn't want to reciprocate her snobbiness with cheap character.

Helena does an amazing job with my hair. I have tried many stylists, but she's been the only one…read morewho gets it right every time. Thank you. :))

I am a strict short sides & top guy and have been going to Helena's for the past five-plus years…read more Very polite, not overly chatty, no fuss, no frills, just the way I like it, and she does the best shampoo and wash, all in under 15 minutes. She's on her own now but I've hardly ever had to wait for my turn as she's so efficient. Her prices are still reasonable. Nondescript exterior just off Lonsdale where the buses run along 15th East, next to Palki's Indian restaurant.

The salon is amazing.Very friendly but professional. I went there for my first lash extensions. I…read morealways wanted to try it. Very natural looking and lasted about 5 weeks. If you are looking for professional lashes place to get your lashes done - this place definitely is the right place to go. I also start doing my hair there and I can say that Gala really cares about her work and her clients. I was not blessed with great hair but Gala has managed to breathe new life into it-giving it style, bounce and flair with a cut that is easy to maintain over time.

I had a stylist for about 15 years, but she moved. After a couple of attempts with another stylist,…read moreI happened upon Galina. Boy I'm happy! I have short hair and she gave me choppy (not whispy/razored) layers so that the ends are strong and healthy. The style itself can be blow dried to look sleek and elegant or left natural for a messier fun look. Plus - she's so lovely!

Came in on a recommendation for the Wig Room. Im shopping around for a topper…read more Front desk staff helpful and friendly. Stylists was also lovely & knowledgeable. They booked me in within the week at a convenient time I came in for a consultation. I will be back in update.

Unconscionable practises. I purchased a very expensive wig (over $3800.00) only to discover it is…read moreHUGE for my head. I had a consulation and she assured me that once I got home and played around with it and used wig tape, all would be good. But it doesnt sit on my crown (top of my head) and when I pull it down so it does, the sides cover my ears!! Ridiculous! Instead of telling me the wig was too big (keeping in mind, shes placing it on my head, not me), they should have told me they would order the appropriate size. I have a very small head. No refunds, No exchanges, although you wont find that policy on their website or the receipt. Stylist forgot to mention it as did the receptionist taking my payment. DO NOT BUY FROM THEM. They should be embarrassed and ashamed of themselves.

We had the signature scalp treatment here and it was a wonderful experience. The salon is easy to…read morefind as it is located inside a hotel. It is very beautiful and when we arrived, we immediately felt peaceful and serene. The salon is environmentally friendly so I appreciate that. Mika is very knowledgeable and took her time educating us about our scalps. The treatment itself was very relaxing and enjoyable. My scalp looked and felt so different after the treatment! (they take before and after pictures) While we went in with different goals (relaxation / scalp dryness), we both left extremely satisfied. Can't wait to go again.

I was looking for a totally relaxing spa experience that was a bit different, and this is it. For…read moreme, the best part of getting my hair done is the scalp massage, and this was 90 minutes of that. Amazing! Very thorough consultation, lots of good take home info, and I'm really happy with the products I bought to take home. The space is relaxing and quiet, smells divine, and is easy to find. The service and treatment experts were super friendly and professional, I felt welcome and relaxed. My scalp feels calmed and refreshed. Everything felt amazing. I loved it, wish I could do it every week.

The stylist was competent but so rude I have to point out the job being half done bit it gets done…read more Just to bad they are so so rude and cold. They rush m seem like they cant get organized. I like the stylist just not the professionalism. If they took more care they could have a 5star location to bad what a waist of talent.

I went here 1 week ago for the first time and I left so happy! I had a haircut and colour with…read moreJanice. Covid quarantine had my hair looking pretty bad; I had choppy layers and an ombré colour that had become very brassy. I was in need of major help, and Janice delivered! My hair cut is excellent and my hair colour is exactly what I had in mind. Also, the salon did a great job of making me feel safe, as clients are spaced far apart, and all stylists were wearing protective gear. Two thumbs way up!

Ok...so here's the deal with this place…read more After several stylists at other salons couldn't get it right and cut way too much each time, we decided to try our luck with Ali. Finally, we found a stylist that not only knows hair at an expert level, but actually listens to what you want, and what you're looking for. No matter how intricate, how detailed, how creative and how unique you want your hair...Ali will know as he's an expert at what he does, and he does it humbly and with care as he demonstrated with us. After all the butcher jobs prior by other stylists, I was expecting my husband to come home with another failed haircut and was pleasantly surprised. Loved his cut, because it was exactly what we asked for. The second time around was the same. Beautiful job. Expertise. Consistency. Optimal customer care. That's LoLo Hair by Ali.

I have been going to Lola Hair Salon for several years now and have had a few different stylists…read more(primary Annika and now McKenna) I love the amotsphere, banter and energy of this place. They all seem to like working there and like each other which makes for a great client experience. I always walk out their door feeling amazing. Thanks everyone!