The clinic is supposedly there. I allowed 1/2 hour to park and get to the office. It took 1/2…read morehour to finally get to a lab. The woman at the desk was helpful. I was 2 minutes late for the appointment and still had to go to the other side of the building and then go to the building next door. I left. I asked at last 6 staff people for directions. Most had no idea where the clinic is. The signage was terrible. Often cannot be read from the street. No street numbers. Confusing, similar names for buildings. Those who knew where I needed to go used "insider" names. I had never been there and had to keep asking for a better explanation. One person directed me to a parking ramp. I spent 10 minutes there looking for a parking space and never did. I tried valet parking but it was jammed (wrong building anyway). The office where my appointment was never sent me a map! They have maps but they are not great. No clue about what the front of the building looks like. No name on the building. Or buildings. I think the same name applies to more than one building. This is the worst. It is not designed for patients (customers). Maybe they should have people at every street entrance to give directions? ANYTHING. I don't want to go back.

As a person with MS and Diabetes, I often find myself with different appointments with various…read moredoctors in this building. Most of them have been pretty great. Of course, the receptionists have all been very nice too, and the nurses have been wonderful. Just don't be afraid to ask any questions you might have. They are here to help.

Over the years, we have had good experiences with various physicians (primary care internists and…read morespecialists) and their staffs.

I've been seeing Dr. Oosterbaan for a few years and after my last visit I'll never return. Over the…read morelast two years, my weight gain has been a huge pain point for me. Last year, when Dr. Oosterbaan brought it up during my annual appt, she was fairly understanding and made some good recommendations. Fast forward to this year and my weight came up again and she basically encouraged me to develop an eating disorder if I wanted to lose weight... She suggested I skip breakfast, eat three hard boiled eggs for lunch, and have plain grilled chicken on top of a bed of plain lettuce for dinner. And if I wanted a snack at all during the day to have a cheese stick. She also said that peanut butter and nuts are too caloric, and that I should never eat those. And forget about carbs! She said pasta and bread are a huge no no (even in moderation) and that she never eats carbs. What was I supposed to say? Congratulations on depriving yourself of tasty foods? She was also super abrasive and rude when she said she wouldn't write me a prescription for Ozempic (which, I never asked for one and wasn't planning on asking for it!) She brought it up on her own. I've never left an appointment feeling so horrible about myself, but there's a first time for everything and thanks to Dr. Oosterbaan, that's exactly how I felt. If this is how she treats someone who isn't considered "overweight", I'm scared to imagine how she treats someone who is. Two and a half weeks later and I'm still disgusted by this conversation. I'll find someone else who treats their patients with respect and understanding, which you won't get with her.

Endocrinologist, Dr. Olena Klindukhova, is absolutely wonderful! She took the time to speak with…read moreme, she listened, and she explained in great detail what was going on with my health. She even drew a diagram to help me understand, which I really appreciated. I'm grateful for doctors like her who do not shoo patients out of their office right away. I look forward to seeing Dr. Klindukhova again at my next appointment.

I have a new provider at this location it is continently located off of the highway. Ample parking…read moreand clear signage throughout the building to note which clinic is located where. The staff at the specific clinic I am going to are very nice.

I think I've been scheduled all over the city in the Froedtert system. This location is pretty far…read morefrom me and thus, not my favorite. That being said, the offices are nice and up-to-date. Nothing felt old or shabby. The front desk staff is friendly and fast. Check-in was a breeze. As always, the wait was not long nor did the appointment start late. The medical assistants are always great at these clinics and personable. The care I felt was tangible, despite this being a conversation and not an exam scenario. That being said, I didn't know there would be no exam and this could have been a virtual visit where I didn't drive halfway across town.It would have been super to have known that ahead of time. Rush hour traffic early in the day to see a gynecologist is not in my list of favorite experiences. One star lost there for not giving me options.

Preventive care is the best care. The technician was very kind and talked me through the process,…read moretook time to answer questions about what was next.

I've now had a couple procedures at the surgery center at Froedtert, Sergeant Health…read more There are distinct advantages to having something done here, rather than at a main hospital location. First, parking is close and easy. Usually you can stay very close to the door. Second, the facility is small and check-in is fast and friendly and the waiting area is immediately accessible. They have a coffee machine, a table or two and standard chairs and couches for family and patients. There's also a TV and a monitor which tracks patient progress through their procedure for any waiting family or friends not inside with the patient. The interior waiting areas for patients having a procedure are standard hospital bays, with no doors, curtain access, but a recliner chair for companions or family members where they can stay throughout if they prefer. The privacy is perhaps minimal, but the access for the care time is easy and open. Every team member I've encountered here has been great - friendly, comforting, and this is important, they all seem to make a personal connection - even if it's small, that makes you feel seen as an individual. Happily, the surgical teams have also done great work on my visits. I am definitely loyal to this system Great care. Made comfortable,

Healthcare can be a very personal thing. So many thing that affect your experience including the…read moredoctors, nurses, receptionists, and even the parking. The Froedtert/Medical College is a massive organization and complex, so this is a very limited review of one area, which is the Center for Advanced Care, and specifically the Ear Nose and Throat Clinic. Been coming here for several years, and have always been impressed with the level of professionalism, and care. Especially the staff that work with Dr. David Poetker. Would recommend them to others that are struggling with ENT issues. Once you are in the proper parking structure, it's a quick ride up to the 5th floor. Get off the elevator and go east. There is nice signage that will get you where you need to go. Good luck with your treatment :)

Great option for convenient hours and quality care. Good location just 6 minutes from my house.read more

I have been to this clinic two times and have had exceptional experiences both times. There has…read morenot been a wait, I've been seen very quickly, the doctor has been kind and helpful, and they've resolved my issues immediately. The pricing is extremely fair as well. If I'm ever in a bind and cannot get into my primary care physician, I'll most certainly go here again... Even though it's about a 30 minute drive for me, I don't care - it's definitely worth it in my book. Thank you ERS for everything.

I use this facility for all my care needs and they have been great!! From my physical, mammogram,…read moreinternal medicine, and my gynecologist I've had nothing but great experiences. I highly recommend!

This place is where I go for my check -ups, my family also goes here for their check-ups. The…read moredentist is downstairs, beneath the doctor's office. They have the best doctor's I know. They have a foot doctor, in every room from 2nd floor is a different doctor. You have to call 24 hours in advance to make appointments. Is not a very far place, it looks like a small hospital. Like the way everyone treat everybody. Some of the nurses are very friendly and so nice. I go here thru my husband's insurance plan. And the pharmacy is right there one block next to it. Now I don't have to pay for my medications.

The pharmacist, Sing, is outstanding. She genuinely cares about the people who use this pharmacy…read more One of the nicest people I've run across. In addition, all of the other staff are very friendly and helpful. It's so nice to visit a place like this, because it makes me feel like I matter.

This office padded my appointment with services and tests even though I explicitly requested an…read moreappointment for an annual physical based on what my insurance would cover. They refused accountability for the overcharges, citing multiple reasons for them. Dr. Beaumont split the appointment to add more cost. Believe it or not, doctors in med school are being taught how to do this. A simple annual physical, fully covered by my insurance has now turned into a protracted, year long con game. I wasn't sick until I came here. Now they've sent me to collections. A patient with perfect credit. Filed a complaint with the Department of Safety and Professional Services.