When I turned 65 I was told that I could no longer use Navy Hospital Bremerton due to active duty…read morepersonnel requiring medical attention. I was told to seek a civilian doctor. After quite a bit of searching and a suggestion from a patient I decided to try Dr. Brad Frandsen. I am now 78 and Dr Frandsen has been my family doctor for 13 years. He listens to all my medical concerns and takes the appropriate action to correct my problem. This man is awesome and I trust him with all my medical needs.

Well she really doesn't care! Sent me a dismissal letter! Instead of being professional and…read morepersonally contacting me! Said my care was beyond their scope... That's a laugh I'm type 2 diabetic with the usual suspects. To have that lack of professionalism is truly astounding. That clinic has no insurance dept and blame games were played all along with a referral for me between her office and Rayus Radiology. It took ME to find out what had happened. And then more blame games. I have never ever seen a clinicians own staff member "Amy" be in charge of actual referrals. She was the nurse,!!! And I wasn't wrong about Melissa Harwood's attitude on my first and only visit. Don't bother with this clinic! And to add they fancy themselves somewhat concierge Drs by which you pay a yearly fee to join. This you would think the standard by which they conduct business and communicate with patients would be much higher. Bushleague to say the least!

I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

I was a patient at Olympic Internal Medicine for approximately 12 years. During that time, I was…read moregenerally very happy with the care I received. Unfortunately, my experience over the last few years changed my opinion of the practice. A few years ago, the clinic switched to a membership model that required patients to pay approximately $300 per year just to remain a patient. That decision created a major issue with my Blue Cross Blue Shield insurance, which would no longer work with the clinic under that arrangement. As a result, I was forced to change my health insurance just so I could continue seeing my primary care physician after more than a decade as a patient. Even after paying the annual membership fee, I only saw my doctor once or twice a year for routine checkups. Paying hundreds of dollars every year simply for the privilege of remaining a patient never made sense to me. The final straw was how my billing was handled. The clinic stopped collecting my approximately $40 copay at the time of each visit and instead mailed me a bill afterward. I admit that I should have paid those bills when I received them. That's on me. However, according to the letter I received from the clinic, they had become frustrated that they had to call me to collect payment for these balances. From my perspective, it was confusing because these were small balances that could have easily been collected while I was standing at the front desk, as many medical offices routinely do. It seems like collecting the copay during the visit would have been easier and less expensive than mailing statements and making collection calls. I'm not sure why this became such a significant issue when it could have been avoided by simply collecting the payment at check-in or check-out. Instead of working with me to resolve the issue after 12 years as a loyal patient, the clinic chose to terminate our relationship. That was extremely disappointing. I have since learned that the practice was sold. Looking back, the move to a mandatory membership model felt like the practice became more focused on revenue than on maintaining long-term relationships with established patients. Whether or not that was the intention, that's certainly how it felt as someone who had been a loyal patient for over a decade. I hope other patients carefully consider whether paying an annual membership fee is worthwhile, especially if they only need routine preventive care. I also hope Washington continues to monitor concierge-style medical practices to ensure they remain transparent and patient-focused. After 12 years, I expected better communication, more flexibility, and a greater appreciation for patient loyalty.

I was a longtime patient at UW medical clinics and was sad to find no UW facilities in Kitsap…read moreCounty where we recently relocated. After a terrible experience at another facility I called UW for a reference and Doctor Gross was recommended. After a year as a patient they abruptly changed their policies. As explained in phone call I got 2 weeks before my blood work appointment. Now on top of copay out of pocket there is a yearly charge of $250 broken into monthly payments. And I was almost 3 months behind and would need to pay up to date to be seen. Never received paperwork, email etc. My insurance did not cover office visits as Dr Gross was out of network so I had to pay $200+ out of pocket.... Now add on $250. I can't afford it so asked for a reference, (just like I got from UW) the office called and said there are no primary care providers available in the area. I will go elsewhere as they obviously don't need me I needed them.

I used Dr. Frandsen's Sound Health Care Center's new online payment portal for the first time…read more I have always called in to SHCC and paid by bill by giving my credit card over the phone. That always worked perfectly. A bill came in the mail yesterday with new instructions how to pay online at www.quickpayportal.com. It was quick, easy and safe. I entered a code from my bill, it pulled up my account showing the correct amount I owed, I put in my credit card info and paid the bill. I can pay on my cell phone too by going to the same web site. Really convenient. Using this new payment service, I can also keep the phone lines open for patients who really need to get through to the medical staff quickly. Smart patient care improvement. I like Dr. Frandsen's clinic because it is so comprehensively innovative and progressive.

Brad is the worst Dr EVER. He's condescending, rude and bordering on negligent. His practice is…read moremostly focused on recruiting patients for his drug research (on floor 2 of his building). Be very wary if he asks you if your have helio-transport insurance as this is his family's next business venture. Do yourself a favor and find another Dr as there are MANY others nearby. I gave him 1 star only bc I can't give him 0 stars.

The doctor was always helpful and did a good job. The front staff can be a bit short with you and…read moremake you feel like you were wasting their time. The biggest issue though was with the nurse. I recently moved out of state and was told I'd be able to fill my meds one time while I find a new doctor for my kid. Once I moved though, the pharmacy told me no because the doctor wasn't liscenced here. Okay I will have it sent back to my old pharmacy in silverdale and have a family member mail it to me overnight. That pharmacy was out of stock until the following week. So I ask them to send it to Fred meyer. They end up sending the wrong script and I call to let them know. The nurse said the doctor isn't going to fill another script because he already tried three times and is no longer comfortable. I tried explaining the whole thing but she treated me like an idiot and told me he probably won't send another request because he has so already a few times. I again tried to explain and she interrupted to tell me they already tried sending it. I was so upset and my son is one day away from being out of medication at this point. Thankfully the on call doctor realized their mistake and corrected it. I just couldn't believe how rude and dismissive this nurse was. I would give them 4 stars but the support staff really needs to be worked on.

Doctors and nursing staff are fantastic! The front office staff is very awkward and unwelcoming…read more They should not work at a pediatrics office.

I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I loved my doctor and her starting this business several years ago. I supported her when she…read morestarted out moving from the doctors clinic to what seemed like an amazing new clinic. She told me she shouldn't tell me about it but she basically stole me from normal healthcare. I liked her. She was smart and capable. The sad news is every time i went to the new clinic and I arrived for an appointment it was new staff. They were always rude. This should've been a red flag since I had appointments 5 times or more a year. I was told when the clinic started there would be video calls and care from afar and paying this monthly fee on top of the doctor visit fee would be worth it. Unfortunately it never was. Only during Covid did the video calls happen and half the time the Dr never showed for the appointment. I did appreciate that before they expanded my needs were met when my Dr was out of the office. Fast forward to POST COVID. More new staff and a new office on Bainbridge. You'd think quality of care was going to be better...wrong. More new front office staff. Staff that hung up on me after I heard champagne pop and laughing in the background. I questioned them on if they were having a party. They hung up on me. I was in a medical emergency and got hung up on. And I pay a monthly fee to ensure said care. I barely heard from my doctor since post Covid. The staff is rude and unhelpful. They cancelled my appointment 3 times and I received a letter stating my doctor was terminating our medical relationship. I'm fine with this as I've had to take entire days off to make their appointments to then just have them cancelled. They have dogs in the office and at first I thought oh good I can take my dog to my appointment to have the doctors dog try to attack my dog. Bottom line is dogs in a medical environment isn't okay. I wish it was. But it's not. Yet the dog is still there. It's sad to see a good physician become what they are now. Staff won't support as promised, appointments cancelled last minute and with 5 other doctors I was hung up on when I had a medical emergency. We'll see if they stop my charges of the "monthly fee" to get no care on 1/1. I hate having to fight for good care. I liked my doctor. But her staff.... And the inability to take care of someone seems a high price to pay without actual care.

My search for a primary care physician led me to Dr Tomberg, albeit initially as a result of the…read moreother top Seattle docs (according to Seattle Magazine anyway) no longer accepting new patients. But I'm glad things turned out the way they did, because for one, all the other doctors were female, and for another, Dr Tomberg is pretty awesome. I got scheduled in relatively quickly (I had to wait on the order of three months back with my PCP in the Bay Area), within about a month of when I called, and the wait for the doc wasn't too horrible either when physical day came around. Sociable and friendly doc who didn't seem to be rushing through patients, and took the time to answer the numerous questions I had. I also appreciated that he took extra steps to see if he could do anything about things like my occasional heartburn, and even humored me with my request to get weighed (being in a wheelchair, I haven't gotten weighed in about eight years, but he actually lifted me up onto a scale to weigh me - major points for doing that).

After years of going to the Swedish Family Medical Clinic with it's rotating cast of Doctors, I was…read morelooking for a Doctor who could be my Primary Care Physician. After looking and looking for some guidance I found the Yelp reviews of Dr. Tomberg and they have proved to be absolutely spot on. My visits with Dr. Tomberg have been both substantive (not the HMO 15 min turn and burn) and informative. He clear explains both the situation and the proposed treatment. His support staff are responsive and friendly and for folks working downtown the Polyclinic location is very convenient.

Dr. Sharman and his crew are all excellent. We have always received excellent care. The nurses…read moreMA'S, Lab techs, receptionist, office manager and scribe are all very friendly and very helpful with any needs we may have. Everyone is always so friendly and we are able to be as serious as we need to be or jokingly fun when the need arises. They all treat us as family and not as just a number that comes through the door. Each of them will take as much time as is needed for a visit. We never feel rushed.​

New patient intake plus one other appointment. Thrilled with the staff and the care. Been looking…read morefor a doctor who cared for almost a year.