*****STAY AWAY***** If you raise concerns regarding their…read morequality of care or billing practices, you'll be sent elsewhere and no responsibility for their mistakes will be taken on their part. Not only did they send us to the wrong specialist for my infant daughter's feeding issues/lip tie(The specialist didn't see infants) causing her to suffer needlessly for months more than she needed to while we found someone to help her- they then charged us the wrong co-pay amount and came back at us months later to try and get the rest because they made a mistake. That was after taking our insurance card, entering it into their system, and telling us everything was good. I won't even get into the mistakes they made with my son...

Worst billing department I have ever seen. They send 75 bills with random amounts on them. Fight…read moreinsurance and if you call to figure it out they talk to you like your stupid and have no answers. I have been dealing with it for six months and have paid many of the bills at least twice. Most in random amounts like 15.01 or 2.45 for a total. Like I said. Ask what it is and why one visit ends up with a stream of bills for six months for service that is at best lacking. Never again. I'll go to Tacoma.

Finding a doctor for yourself can be a tough process, but when you're finding a doctor for your…read morechild - you want the best you can find. I believe I found the best with Dr. Rachel Vinson at Bainbridge Pediatrics. Like the books instruct, I found a pediatrician a few weeks before my expected due date (which worked out well since my kiddo was early). I couldn't believe that the pediatricians in Kitsap were all full or not accepting new patients, so I was relieved when I called Bainbridge Pediatrics. They offered me an opportunity to meet with the providers, but I had read about Dr. Rachel on their website and was confident in that arrangement. I can't express how wonderful it feels knowing that your child's physician listens and can have an effective conversation about your child. I don't need someone to hold my hand and assure me - I need someone who can level with me - be honest - and always have the best interest of my child in mind. Dr. Rachel is exactly what I had hoped for and so much more! I trust her with my child's healthcare. The front office staff are extremely polite and helpful. If Dr. Rachel left BP, I would follow her to another practice. We have had a great experience at Bainbridge Pediatrics, and I am pleased with their care of my son.

We just moved to the island and wanted to get established with our new pediatrician and get…read moreacquainted with the office and staff. It took us almost a week to get ahold of someone, and when I finally did, I was told I needed to download and print the new patient packet from their website, fill it out at home, and physically drop it off at the office. Only after they receive and review the paperwork will they look at the schedule to make an appointment, which I was told could be as far as three months out.I've only had two pediatricians for my kids, so maybe I'm just accustomed to a different system! Our previous offices either provided the paperwork when we arrived or had everything electronically through a patient portal/iPad. I'm definitely not opposed to paper forms--I was just surprised that we have to print and deliver everything ourselves before even being able to schedule.

The doctor was always helpful and did a good job. The front staff can be a bit short with you and…read moremake you feel like you were wasting their time. The biggest issue though was with the nurse. I recently moved out of state and was told I'd be able to fill my meds one time while I find a new doctor for my kid. Once I moved though, the pharmacy told me no because the doctor wasn't liscenced here. Okay I will have it sent back to my old pharmacy in silverdale and have a family member mail it to me overnight. That pharmacy was out of stock until the following week. So I ask them to send it to Fred meyer. They end up sending the wrong script and I call to let them know. The nurse said the doctor isn't going to fill another script because he already tried three times and is no longer comfortable. I tried explaining the whole thing but she treated me like an idiot and told me he probably won't send another request because he has so already a few times. I again tried to explain and she interrupted to tell me they already tried sending it. I was so upset and my son is one day away from being out of medication at this point. Thankfully the on call doctor realized their mistake and corrected it. I just couldn't believe how rude and dismissive this nurse was. I would give them 4 stars but the support staff really needs to be worked on.

Doctors and nursing staff are fantastic! The front office staff is very awkward and unwelcoming…read more They should not work at a pediatrics office.

I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I loved my doctor and her starting this business several years ago. I supported her when she…read morestarted out moving from the doctors clinic to what seemed like an amazing new clinic. She told me she shouldn't tell me about it but she basically stole me from normal healthcare. I liked her. She was smart and capable. The sad news is every time i went to the new clinic and I arrived for an appointment it was new staff. They were always rude. This should've been a red flag since I had appointments 5 times or more a year. I was told when the clinic started there would be video calls and care from afar and paying this monthly fee on top of the doctor visit fee would be worth it. Unfortunately it never was. Only during Covid did the video calls happen and half the time the Dr never showed for the appointment. I did appreciate that before they expanded my needs were met when my Dr was out of the office. Fast forward to POST COVID. More new staff and a new office on Bainbridge. You'd think quality of care was going to be better...wrong. More new front office staff. Staff that hung up on me after I heard champagne pop and laughing in the background. I questioned them on if they were having a party. They hung up on me. I was in a medical emergency and got hung up on. And I pay a monthly fee to ensure said care. I barely heard from my doctor since post Covid. The staff is rude and unhelpful. They cancelled my appointment 3 times and I received a letter stating my doctor was terminating our medical relationship. I'm fine with this as I've had to take entire days off to make their appointments to then just have them cancelled. They have dogs in the office and at first I thought oh good I can take my dog to my appointment to have the doctors dog try to attack my dog. Bottom line is dogs in a medical environment isn't okay. I wish it was. But it's not. Yet the dog is still there. It's sad to see a good physician become what they are now. Staff won't support as promised, appointments cancelled last minute and with 5 other doctors I was hung up on when I had a medical emergency. We'll see if they stop my charges of the "monthly fee" to get no care on 1/1. I hate having to fight for good care. I liked my doctor. But her staff.... And the inability to take care of someone seems a high price to pay without actual care.

I have been a patient of Dr. Esser for just about 10 years now. She has relocated out to Gig Harbor…read morenow, and what's so great is that when you walk into her office, its the same as its always been: Bright, cheerful, calm and relaxing. I was so fortunate to find Dr. Esser at a very trying time in life. I was extremely frustrated with the major Healthcare system of big corporations such as "St. Vincent" hospital, and "The Doctors Clinic" I hadn't had medical care in many many years when I first came to Dr. Esser, to say I needed more than OBGYN care would be an understatement. Esser really takes a holistic healing approach to health. She guided me through many medical situations, helped me with my overall health, diet, nutrition, vitamins for overall well being. She is a problem solver. She puts real time into solutions varying dosages of medications until we have the right outcome. She is also an incredible surgeon. At 35 years old I was in need of a total hysterectomy- She called me from her home over the weekend to check on me. Continuing to make sure I was well. *And to the reviewers saying its hard to get an appointment- yes she does book appointments out 1 to 2 months, she is a private practitioner and she is excellent and well worth the wait*

I've been partnering with Dr. Esser for about 3 years. She's been a trusted resource and champion…read morefor my health during perimenopause. I found Dr. Esser after my PCP suggested we do nothing until my symptoms got worse. Dr. Esser listened and had suggestions/recommendations which are still working well for me. I appreciate her front desk staff and have found them to be extremely helpful and kind. I recommend Dr. Esser and her team!