Experience, Expertise local, friendly service to response to questions and concerns…read more Fine jewellery, nicely presented

Stellar knowledge, service and quality. I recommend Paul Randolph to all my friends, particularly…read moreif they have a very expensive piece of jewellery that needs sizing , appraisal, repair or remodel. They are honest and trustworthy and I feel confident knowing my treasured pieces will be handled with the utmost care. I have had custom - designed jewelry created , appraisals, repairs and cleaning done and also been gifted with several spectacular pieces from Paul Randolph .I have consistently seen and experienced Brian's, as well as the team's, consideration and patience with clients who want to just have a pleasant, leisurely browse, perhaps try on a few pieces or find out more information about them. Thank you for always making me feel valued.

My husband bought my engagement ring here. It is beautiful and the service is amazing. Highly…read morerecommend!

Best experience ever! Went in to get a new chain for my necklace and ended up working with Doug on…read morea custom piece! He was so accommodating and patient and kept me in the loop with all steps of the process! The final product is beautiful and we couldn't be happier! THEY CAN MAKE ANYTHING! Everyone at the store is so helpful (kendralee too!). Wonderful customer service!

This shop provided excellent service. However the family retired two years ago and the Heritage…read moreClock Shop is permanently closed.

From the owner: A family owned business originating in Germany, now into it's third generation, Heritage Clock Shop…read morecontinues the tradition of clock and watch repairs. Our professional repair department specializes in all types of repairs needed to restore old timepieces. Clock repairs are done on the premises and are fully guaranteed. From minor repairs to intricate major overhauls, all are done with detail and precision. House calls are also available for grandfather clocks. In our up to date fully equipped repair department, we do total restorations and repairs of movements. We like to say "We Repair, we don't just "FIX". Minor watch repairs and adjustments, battery replacements, bands, buckles and pins can all be done while you wait. Clocks, watches and customer satisfaction is our business, that is what we specialize in......nothing else.

I was denied access to a service (an appraisal of an engagement ring) based on the fact that I had…read moreleft a negative review on the internet of my experience with this business, which is my right as a customer, and this review was posted over 10 years ago! My insurance company requested that I go back to where I had purchased the ring to obtain an updated appraisal as the jeweller would be most familiar with the ring. It is truly unfortunate that I cannot access this service simply on the basis that shared my experience as a customer, which is a fundamental human right. Businesses should stand behind their customers and their products.

TERRIBLE customer service. We came here to look at rings for our wedding. NOT to be belittled,…read moreberated, and pushed around. The lady whom I am referring to is the owner and ring designer, Roula Vekios. She was very rude and pushy, as if she thinks that she can bully customers into a sale. It was demoralizing to even have to deal with somebody like her. I won't be coming back for any reason whatsoever. Stay away from this shop! Any piece of jewelry here is not worth the poor treatment associated with it. There are many other jewelers in downtown Kingston who will be more than happy to help you.

Do not trust this store. Since the ownership changed, the new owner is a shady crook. He sold me a…read moresilver ring, sized it wrong, sent it out to a third-party to size for a 2nd time despite advertising that he never does so. The workmanship was shoddy and within a few months the ring is broken. I asked him to repair, and he accuses me of lying and that I never bought the ring there, raises his voice at me and acted very threatening. Do not trust this man as he has no scruples or customer service.

My boyfriend came here to buy me a ring set as a christmas present. He knew my size and they sold…read morehim a set saying that if it didn't fit he could get it sized for free. Went in got them sized and were told we were being charged an extra $400 to have the rings sized. We told them that they completely lied and we would just take a refund and go elsewhere then and they said since the rings had been sized they would absolutely not take a refund. Then the sizer proceeded to tell us that they lied when they sold us the rings and they were not 14K gold but actually 10K gold. Lie after lie. DO NOT PURCHASE ANYTHING FROM HERE UNDER ANY CIRCUMSTANCE! BUYER BEWARE!

I had my wedding set resized. I can absolutely say that I'm very grateful to be able to finally…read morewear it. They did a fabulous job!! Thank you so much Lynne

This is the only place I'll go for jewelry repairs. Excellent service. I also picked up a really…read moresweet pair of earrings for my daughter, and I'm eyeing some of their finer stuff for me!

Entered store and was only a few feet in when one of the sales staff from about 20 feet away said…read more"hello how are you today", I responded, "I'm fine thank you. I continued to walk in further, then the same staff member said, I'm fine, thanks for asking. I was barely in the store and made to feel like a piece of shit because I didn't immediately ask how she was. So very unprofessional and the perfect way to end my shopping at your store for the foreseeable future.

Bought leggings that had 2 different prices and didn't notice until after I pulled the tag and wore…read morethe leggings. Called and was told to bring my bill in so that we can come to some resolution. Took the tag and my receipt in and was told the lower price was U.S. pricing. That their higher price is the correct price...well no where on the price tag did it identify U.S. pricing....they offered to give me a full refund until I told them I was wearing the leggings and the reply was that's too bad, our pricing is correct. Not at all good customer service and was my first and last purchase at Starlet.

I was walking by the Charm Diamond Centres store. I was holding my cell phone but was not taking…read moreany pictures nor was I taking any video. As I walked by the older Charm Diamond Centres employee started yelling and came out in the hallway. The employee came up to me and said he does not want taking pictures of his store. He said he was going to call security. The employee went on saying his store has been robbed many times. I then proceeded down the stairs and the employee went to the edge of the balcony watching me go down the stairs like he was stalking me. Downstairs I passed two security guards. If these guards would have asked me anything, I would have showed them my phone that no pictures and no video was taken.

Ted's Gifts and Jewelry is a gem located in downtown Pulaski. I have been dealing with Ted's for…read morepersonal items and for awards for my golf league. The manager, Mike, is a pleasure to deal with and extremely helpful in any purchase that I am making. There is a wide range of gifts and prices to choose from. I enjoy my visit each time that I go! Highly recommended!

From the owner: Ted's was started by Ted Polczak in 1959 in Mexico, NY and the store moved to Pulaski, NY shortly…read moreafter. Edson Setzer purchased the store in 1989 after working for Ted for ten years. Mike and Edson both have over 30 years at Ted's Gift & Jewelry! They each have extensive training in jewelry setting and advanced engraving and have been at their present location since 1976.