Awful experience. Used them once but not again. Flights late and delayed. Website info is wrong. No customer service available by phone. Never again. read more

Horrible staff unprofessional and Harrasing customers very condescending I will never ever ever ever!!!! Fly again I will post a bad review on every forum possible just to warn the public airplane also smell horrible!!!!! read more

Why is there not a 0 star option? I would say horrible customer service, but that would imply they had an appearance of customer service to start with. While returning from Cancun from my honeymoon, we arrived at the airport 3 hours ahead of time as required. Our flight was promoted to leave on-time, at 2:58pm and fly direct to Cleveland- the only reason we choose Frontier in the first place. About an hour before our flight they moved the departure time back to 5:10pm but there was no one around to tell us why. The only way we knew was to check the Internet. At 5:00pm, they moved the departure back to 8:00pm. Apparently, our incoming plane had yet to arrive. I called Frontier from the airport and after waiting to speak to someone for 38 minutes, the call was answered, I was put on hold, and then disconnected after 54 minutes of being connected, learning nothing. The plane finally arrived around 7:00, but we then learned the crew had been on-duty for too many consecutive hours, so they rescheduled us for the next day at 7:30am. I get it. There were storms in the Midwest which they had no control over, delaying their arrival. Not happy with the lack of communication by the Cancun staff, but tomorrow is another day. And oh what a day it would turn out to be... They put us up in an airport hotel, with a room smaller than my freshman dorm room that had a review from 2 days ago indicating the place was full of bed bugs. Returned to the airport before they opened, only to find out after getting our bags rechecked that the flight had been bumped to 10:30am. Shortly thereafter, it got bumped to 12:30pm. No one around to ask questions to, as no other flights were scheduled to leave that early. As time wore on, others were calling Frontier and getting nowhere. Rumor had it we weren't going to leave today and it could be 2 days before we got out. Finally an agent showed up at the gate across from us for the Denver flight. They had no information on ours, and were unable to rebook us to Denver, so we continued to wait. At 8:30am, my call was finally answered by Frontier and the agent in a far away land assured me our flight was on-time, leaving at 7:30am. I politely asked her to look at the clock on the wall and tell me what's wrong with that statement. She then understood the lie she just told me, put me on hold to call 'operations' and came back about 20 minutes later stating that the flight, for sure, was going to leave at 12:30 and the reason Frontier hadn't been able to tell us what was going on was because we had booked through Apple Vacations. Really? What the heck does that have to do with anything? Being very skeptical, we patiently waited to see what was going to happen. Around 9:00am, someone looking like the pilot showed up and gave us more information than anyone on the Cancun staff could. He was very polite, explained the issue from last night, and thought that we were leaving at 10:30 (though the board said 12:30). Now he was confused. He reported back to us about half an hour later that they were waiting for one more crew member that was to arrive at 11:30, and that they would get us on the plane shortly before that if an agent shows up at the gate. He also encouraged us to write negative reviews on social media to complain about the lack of customer service in Cancun, as it appears this is not the first time a disaster like this has happened with one of his flights. Plane finally departed at 2pm, arriving Hopkins at 7pm. Then the final chapter began...waiting for luggage. Took 2 1/2 hours to get our single bag. So there you have it. I'm trying to be as positive as I can, as it wasn't my honeymoon nor I that had to endure this hardship directly, but my daughter's. I feel so horrible for the way her perfect day and most excellent week came to a disappointing end, but I also read in the Plain Dealer today about drug cartels killing people at the Mexican border at a record pace and am just glad she is safe. read more

Had a long line for everything: baggage check, getting off the plane, and to pick up checked luggage. Also, the flight attendants hard sell you on the frontier credit card. Lastly, one checked bag set me back $96! Edit: we landed at 4:35pm and still waiting for my bag an hour later. This should be pretty simple as this happens for every flight...? read more

Frontier Airlines - Airlines Near Me - Cleveland, Ohio

This is by far the absolute worse airline ever to fly on. Not everyone is tech savvy with their app down loaded so boarding passes can be obtaine. I missed my flight waiting in line for the less than intell counter help who moved as slow as molasses. Had to wait 6 + hours later for a rebooked flight and pay 68.00 more dollars than I was already nickel and dimed for like seat selection and carry on bag fee each way. the cus service reps have about as much people skills as a pebble. DON'T FLY ON THIS POIR EXCUSE OF A GHETTO AIRLINE. Other major carriers are more accommodating even if you don't have their app on your phone. The staff actually acted as those they had been inconvenienced because i didn't have their app on my phone. after my experience with Frontier Airline, one can best believe I will never ever do business with this ghetto airline or have their app on my phone read more

We had friends leaving tonight to get their daughter home for ncaa women's college basketball training. Apparently when Frontier is grossly late (the norm?) they don't work with local authorities to keep security open. They expect their passengers to wait in "their" gate area versus with their friends before heading to the gate. Write Pete Buttigieg. read more

If I could rate this airline negative stars, I would. Currently in hour 8 of delay, since this joke of a company didn't have a pilot. Now, there's a pilot, but no first officer. So, the plane is completely loaded, but no way to leave. Horrible. Horrible. Horrible. Nobody wants to be stuck in Cleveland. read more

Carry on bags are now $69, Never again will i plan my vacation with this airline. They were quick to charge me for a carry-on but could not communicate on their app that the flight was cancelled. They have no quick rebooking options out of Cleveland. You will lose a day of your trip. The cost to consumers when an airline cancels a flight is huge and you have very little recourse. read more

My flight was changed multiple times without my knowledge. No email, no text and no call. I am VERY upset about this. I am supposed to be going on a family vacation and now, I'm going to be the one late because Frontier can't do ANYTHING for me. I have called and they won't talk to me because I'm not a "loyalty member". BS!!!!!! I waited to be contacted on the live chat for an hour because no one would talk to me. I get having to wait, but I would MUCH rather wait on hold on a call and talk to a HUMAN. the chat is so damn slow. I can't even change my flight because all the others are booked up and I could've change if I got at least an email about it changing. I am so upset. read more

Kick ass fares lately, bought a round trip ticket from Cleveland to Denver for $110 however when I checked in, everything was on time. Flight was supposed to leave at 5:30am but exactly at 5:20am they announced a 2 and a half hour flight delay because they needed oil which could only be from Detroit. One hour and a half later they said they got the oil from another airline )they didn't think of that earlier?) and said they are just waiting for the oil to be filled and would be ready to go. It is now exactly 4 hours delayed and they have no estimated departure time for us. They did give us $10 meal vouchers but we have to stay in the immediate area while waiting indefinitely to take off whenever they are ready Come on frontier get your act together. A lot of work schedules and conferences are getting screwed up. Guy next to me was supposed to train a company but now that isn't happening. What would be nice is at least updates, let us walk around or give us estimates like 1 more or hour or something Will not fly frontier again. Cheap fares and the seats are just as cheap (thin plastic). Not to mention they charge for a carry on ?! A whopping $35 read more

Frontier Airlines - Backside table - Airlines Near Me - Cleveland, Ohio

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I haven't heard many nice things about frontier. Though this trip was booked by another family member. I was proven today why we don't fly with frontier. Not only is our flight delayed 3+ hours but the reason was "an employee was sick and they need a replacement" Now how true is this? We are flying out from Cleveland and our air craft is coming from Denver. For the inconvenience, frontier will be emailing flight vouchers with an unknown amount depending on how long the delay is. Thankfully I have my family to wait with, but for our first time flying with Frontier we more likely will. It be flying with them again. Our voucher will be given as a gift. Lesson learned, listen to the poor reviews. Update: at 9:30pm we were informed our flight will be another 1hr delay pushing our flight from 7:45 to 12pm depart. read more

Frontier Airlines - Airlines Near Me - Cleveland, Ohio

Cancelled our flight and gave us 2 options. Rebook for a flight 2 days later or have the initial flights refunded. We were not local to the Cleveland area and had no where to stay for 2 nights but a hotel. No compensation was offered and when we asked the manager if he expected us to sleep at the airport for 48 hours and he said yes. Made a complaint online with customer service and was told they wouldn't honor any accommodations and it was up to us to pay for anything other than the flight. Paid 2x as much to fly from a different airline at an airport 1.5 hours away and had to rent a car and pay for the hotel ourselves. Will never fly with them again. read more

Frontier could improve by not changing their policies after an incident occurs. Frontier lost my luggage when flying cleveland, Ohio to Phoenix, AZ. We were going to Sedona, AZ which is a 2+ hour drive from phoenix airport. They advised my luggage never left cleveland and that they would get my luggage to me in Sedona, AZ when they received it at the Phoenix Airport. Frontier employee advised I was allowed $100 per day to cover purchase of necessities and clothing. My luggage did leave cleveland, it went to Las Vegas instead of Phoenix. When Frontier found my luggage amd when it arrived at Phoenix Airport, Frontier advised they could only get my luggage to me on Wednesday. Our flight back home was on Monday. Frontier could not get my luggage to me as they advised they could and now they are trying to say that since I did not pick up my luggage at airport (2+ hour drive each way) Frontier would not cover the clothing and necessities purchased. I could not have taken the rented vvehicle we had as I was not an authorized driver and ccould not leave other party stranded for a whole day of vacation. I was under the daily allotted amount that Frontier's employee advised at the airport when we realized my luggage was lost. I only purchased what I needed daily. A long weekend trip (Thursday to Monday) was made difficult with loss of luggage.....no clothing, no personal items. Weather ranged from sunny and 75 to rainy and 50 degrees. I had packed accordingly but with Frontier losing my luggage I had to purchase clothing based on the range of weather each day. Note, Sedona did not have typical shopping businesses. Had to purchase some of the clothing from Walgreens and I think it was Beals(or Marshalls). I believe Frontier should stand by their policy that they advised me at the airport and cover all of the items I had to purchase. I turned in all my receipts as required and now 6 months later they will only refund approximately half of my purchases. Shame on Frontier for doing this. Frontier's lack of customer service has now made me choose other airlines for all my travel since and will make me not use Frontier in the future. Frontier needs to make this right. read more

The only saving grace on our flight was a guy who was the best and funniest flight attendant we've ever encountered. Without him, it would've been a typical unpleasant flying experience, and a 2 star review. We paid extra to sit 1 row back from the very front seats. The pic shows you how much legroom that gets ya. The new seats are so thin and hard, it makes your buns hurt after an hour or so. They don't even provide free soft drinks or a bag of peanuts for cripes sake! We're tall, so it's hard to get a seat with legroom on Southwest without paying $50 extra for early boarding (each), then it's not guaranteed. Flying Frontier - the only other airline with non-stops between PHX-CLE - at least lets us know where we're sitting, but the extra legroom seats are a joke. read more

Frontier Airlines - Airlines Near Me - Cleveland, Ohio

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The worst company ever. After flying years with Spirit Airlines I figured I'd try out Frontier. I booked round trip from Cleveland to Las Vegas. A few weeks goes by and Frontier sends me a new flight itinerary. They have me now flying all day from Las Vegas to Florida to layover several hours and fly back to Cleveland....WTF! Next they checked my personal bag and charged use for two bags since the wheels did not fit.I've flown years and had it checked on Spirit and never have ever been charged! The very same nasty obese woman that charged us, also came on board and told they lady she couldn't fly because she had too much to drink.The whole family left the flight.Everyone around thought it was unfair since the lady never said a word to make you think she was drunk. Once boarded, the flight attendants didn't really make anyone adhere to the COVID regulations.Some idiots where wearing pantyhose over their mouth only.Nobody said a word to them. I cancelled my flight home only to have Frontier debit more cancellation charges against my card. I ended up flying home with Spirit.It was so much better of a airline. It will be a cold day in hell when I fly with these crooks! read more

They just Nicole and dime the crap out if you. I spent 65.00 to check a bag one way. When I got to the gate they said my carry-on computer bag was to big (even though it fits under the seat) and charged me 99.00 one way to carry it on. CROOKS!!!! read more

Another last minute cancellation, no update and of course no other flights. Save your money and trust American Airlines or Delta

This airline is a hot mess. Our departure flight was 3 hours late. Notifications were not updated. Staff had no customer service training. Nor did they know what was happening. Passengers were irritated waiting for their flight, and the staff's only concern was announcing the rules in an abrasive fashion for 3 hours. After all the extra charges, you could fly with another airline for the same price and half the aggravation. read more

Super small seat, but decent prices ?? To my experience it's like flying on city bus. read more

Frontier Airlines - Airlines Near Me - Cleveland, Ohio

What a terrible nickel and dime ya airline! The website should give you warnings and details! Will never use them again! Ended up paying almost $500 to go from CLE to Tampa! The counter people are very rude!! read more

Customer service is non-existent both on the phone lines and at the airport. Flying to SNA from Cleveland. I contacted customer service to unlock my account which became locked before I even could use it. On a 4 hr flight, I was unable to order a snack, drink, or anything else. No Infotainment system on their flights. The reps on the phone do not understand a lick of English and screwed our reservations up so badly,(They changed our names!!!) that it took us an additional 2 hrs to fix it. (They never should have changed them in the first place! Terrible airline! read more

8/1 PM flight from FFL to Cle. Flying w my 13 y/o daughter. Pictures below don't tell the story. Couple in front of us was either completely intoxicated or stoned. Before we took off an attendant moved a young mother and her infant next to them bc the guy was draping himself over the baby bc he thought something or someone was going to fall on the baby. Also bf we took off the woman was vaping including during the safety presentation . I made eye contact w an attendant and motioned my head to the woman's hand, which was resting atop a seat w her vape pen clearly in view. The attendant looked at the pen but said nothing to the women. The woman contInued to vape until she passed out about 20 minutes into the actual flight. As we were taking off the man shouted "woooooo!" as the plane left the ground and then less than 30 seconds airborne he left his seat and began walking up and down the aisle. An attendant got on the overhead speaker and asked all passengers to remain in their seats during takeoff for the safety of the aircraft. The guy found a totally different seat to sit back down in all while the plane was still climbing. Throughout the flight I watched the attendants served him no less than two rounds of drinks! He eventually went to sleep or passed out. I should also mention the gentleman seated next to me was on a cell call literally during take off and the attendants said nothing. When we landed several kids started walking up and down the aisles while still taxying the runway prompting another overhead announcement for passengers to remain seated for safety purposes. Less than 3 minutes after that announcement the Captain came on the overhead to tell us our gate was occupied and it would be a 20 - 25 minute wait. Can't make this stuff up, Last tIme I will ever fly Frontier. Crew had no clue or control. I'm only thankful it wasn't worse. read more

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Received a text the morning of my flight saying it would be delayed 2 hours. 1/2 hour later, I received another text saying the flight was back on at the original time of 5:16 p.m. I got to the airport at 3:00 because I was warned of long lines at TSA. At 5:10, we were told that the flight would be delayed two hours because they had to fly a stewardess in from Atlanta to work the flight. At 6:45 we finally started to board. I had paid for a front seat and was told I had to move because I had a dog in a carrier. I was assured by the stewardess who made me move that should would report it, and I would be issued a refund for the seat I paid for. Guess she forgot. What a surprise. This airline is a joke. read more

Horrible customer service. Changed flights 10 hours after first flight. $218 cancellation fee even though I rebooked with them. Other airlines allow changes at no cost within 24 hours. They actually acknowledge their service is horrible by not having a customer service phone number. They do have a customer chat which promised me a link to a refund. Never received. Never do business with a company that has customer service that LIES to you. Wish I could leave zero stars. Never fly with this outfit read more

This airline plain out sucks. They sent our bags to Cancun for a flight from CLE to San Fran.To make it worse we still haven gotten our bags back it has been weeks. read more

The way I just hurried and downloaded yelp so I can leave a lengthy review. First let me save you time money and frustration by saying DONT FLY FRONTIER!!!!! The staff were rude and not helpful. The lady literally said if they help you up front they will charge $100. They would get an attitude when you ask a question like why is my flight cancelled for the 3rd time. There communication is horrible! All my flights were delayed for my round trip vacation! I got home 2 days later and as I was sitting in the airport it wasnt just my flight with frontier it was all frontier flights in every airport I had to go to to go home. Don't think you're getting a deal on the flight because they charge for everything!! Carry on bag and checked bag $75 each! If you want to sit with who you booked a flight with that's right that's on the same itinerary you should pay for your seats because they won't seat you together for free. Then gives us a $10 food voucher but only for it to not be a voucher and we had to use or own credit card and hoped to get reimbursed 2-3 business later. I had everything planned as far as my kids and I didn't get home til 2 days later so trying to arrange sitters for them for an extra 2 days was very frustrating!!! I will never fly Frontier ever again and I hope who reads this review don't pay for there services because you will definitely be disappointed and out of a lot of money!!!!!! read more

I have never heard of Frontier Airlines prior to booking my ticket back to Seattle a couple weeks ago. Thanks to Expedia, I found a one-way ticket home from Cleveland at an affordable price. Or I thought I did. basically, this airlines nickel-and-dimes everything: your seat (mine was $15), check-in luggage (~$60?), carry on ($~35...yeah you read that right!), beverages, water and snacks, and in flight entertainment. I now know to bring in my own water before the flight because I didn't enjoy paying for something that normally seems complimentary on most airlines. I also didn't appreciate the fact that my flight was late and we were held up in the plane 30 min after we landed due to some technical issue. Luckily I was able to make it to work on-time. Don't be fooled with the ridiculously cheap prices Frontier has...you're better off going with your favorite airline. read more

If you want to have crying children and terrible customer service i recommend frontier!! I experienced my absolute WORST flying experience with frontier. My family arrived at the airport at 4am to fly to Marco Island for my daughters, not only 18th birthday, but also her golden birthday as well. When trying to check our bags the frontier agent at the front counter very non chalanetly told my family that our flight was canceled and that we should have received an email "last night". "Last night" as in 4 hours prior. The agent offered us no help whatsoever and was very insensitive. As both of my daughters were bawling their eyes out he proceeded to take out his toothbrush and brush his teeth with my daughters tears! Disgraceful! At one point he even pulled out his clippers and started clipping his fingernails. Frontier offered us a voucher that has no value to my family because we will NEVER be flying frontier again!!! read more

I flew to Miami in January with Frontier for the first time and my expectations were beyond exceeded. I made sure to read up on their carry-on/luggage policy and added my checked bag during check out online. I also did not purchase a seat option even though I was flying with a friend. Check in was seamless both ways and our on-board experience was great with timely arrival. The cute animal decals on the plane wings were a nice touch. Keep in mind that there is no WiFi in flight at this time and the seats are a bit outdated, however, it's a small price to pay for a great deal on airfare and excellent customer service. I will be flying Frontier again :) read more

Flight delayed over 2 hours. Tried to ask for a seat with more leg room since I'm 6'7". I was offered to pay $75 for an exit row. I told them on my flight here I was given an exit row at no extra charge. Called and talked to a supervisor and he basically said I was out of luck. I will fly Delta for now on after flying only frontier for years read more

I fly frontier because they are one of the two airlines that fly direct from Cleveland to Tampa. They are cheap and I like the bundle deal. The bundle deal allows you to pick any seat you wish on your flight including the larger seats at the front of the plane. It also comes with a carry-on, checked bag, zone 1 boarding and allows you to make changes to your flight. You do have to pay the difference but it's nice flexibility. The only annoying thing about Frontier is there is never enough people at the check in/bag drop off area which causes long lines. read more

I need to give zero stars. Flying to and from Florida for the holiday weekend. Wednesday on the way to Tampa sat in the airport for 7 hours to go down arriving at 2 am and then coming back delay after delay and 8 1/2 hours later and getting there home at 3 am made our vacation exhausting. I absolutely hate this airline. The people working there are so rude. In Tampa, a woman came on the speaker after we were sitting in the airport for 8 hours to make an announcement that only one toilet out of three on the plane was working. People started laughing . Slap happy for being so tired obviously and she takes off her mask and screams. "listen people, you laugh and I cancel this flight. I worked hard to get this plane here for you and I will NOT tolerate any screwing around. Get your butt to the bathroom before you get on this flight." Then she stood there as we boarded asking every single person if they went to the bathroom. She wasn't joking. How embarrassing. No class, no manners. Never will I ever fly with them again. read more

I was on a 3 hour layover with Frontier and I wasn't getting any answers until I met Anda at the gate she was a customer service rep She was amazing she helped me book a new flight got me a hotel room. She was friendly and very professional. She turned my bad situation into a good day. Thank you Anda. You saved my life tonight. Airlines need more Andas helping stranded passengers like me. I travel every weekend for work and I've never met someone so helpful Thank you Anda Adam Donovan Masters Spa read more

So I recently flew with Frontier Airlines to Vegas. When I got there and got by luggage through baggage claim, I noticed that my luggage was open and a carton of cigarettes were missing. Rather than let it ruin the trip, I decided to deal with it when I got back home. This is what I sent to them: I recently flew Frontier airlines on 9/22 from Cleveland to Las Vegas. After checking my luggage, it passed it off to TSA and watched it go through the conveyor and security to be loaded on the plane. When I arrived in Las Vegas and the bag came through baggage claim, I noticed that the zipper was open. Upon inspecting the contents, there was a carton of Winston Gold cigarettes missing from my luggage. I feel that Frontier airlines is responsible as they disappeared from my bag someplace between the TSA checkpoint and the time I picked up the bag from Baggage claim. Had it been TSA that opened the bag, there would've been notification that the bag was inspected. I was stunned at the response I got from them: Dear David DiBlasio, Thank you for contacting Frontier Airlines, We are sorry to hear of property missing from your checked baggage when you traveled with Frontier Airlines. There are circumstances when Frontier Airlines does not assume liability for baggage issues. Each airline has a Contract of Carriage filed with the Federal Aviation Administration that describes those situations and the limits, or exclusions, of liability. We have attached a copy of section 17 Claim Limits and Procedures for your reference as it pertains to "cigarettes". You may wish to file a police report and check with your personal homeowner's insurance or credit card travel insurance for coverage due to theft. We thank you for your understanding and hope to see you again on a future Frontier flight under more pleasant circumstances. Respectfully, Kimberly Frontier Airlines Central Baggage Specialist The list of items is ridiculous and contains everything but clothes. Frontier Airlines is basically telling me that they give their employees a right to steal anything on the list and they will not hold them accountable. They completely ignored the fact that by going intp my luggage is an invasion of privacy and wantt me to file a police report and claim with my insurance company. Please share this with all family and friends as to how Frontier airlines steals from trusting customers. read more

Crew knew of a possibility of a maintenance problem while boarding and 20 minutes into the flight declared they to had to land due to cabin not pressurizing. Could have avoided a long delay and multiple getting sick. read more

First time flying this airline. Booked a one way non stop flight from Cleveland Hopkins Int. To San Diego. What I thought was a good fare, when I checked in, they charged $45.00 for an oversized bag and $45.00 for a carry on tote bag. The seats didn't recline. The ones that did, you had to pay a premium to get and that seat only reclined a shorter distance than normal. The flight was the MOST UNCOMFORTABLE EVER, to the point of causing back pain. During the almost five hour flight, the only thing offered complimentary was water. Every thing else was at an over inflated price. It's no wonder SOUTHWEST AIRLINES was voted #1 in satisfaction in 2017. I WILL NEVER FLY FRONTIER AIRLINES AGAIN. I urge everyone to fly some other airlines. Frontier Airlines will price gouge the consumer to no end. read more

Okay #1 our gate changed and I tried to ask the lady if that mattered on my boarding slip and her response was "ooookayyy your point?" That's was my first horrible experience but not the worse of this flight. I finally get to Cleveland after flying all day I was happy we landed early (I'm with a 3 year old and with a flight approaching midnight it starts to get rough.) we get to our baggage claim mind you yes it's labeled with our flight and the whole flight was waiting with us and we wait. Then 45 minutes passes everyone is pissed clearly why am i waiting half the length of my trip to get my bags. Moral of the story y'all suck and are rude. NEVER AGAIN. You didn't even deserve the one star by the way. read more

First off, we understand delays, but to not be honest with the consumer who is wasting their precious time waiting and waiting and waiting just to be told lies from the airline- I realize baggage crew is short staffed- then be honest so flyers DON'T WASTE 4 hours which is what the delay was- a cancelled flight we can work with- but. 4 hour delay with no weather impending the flight- but lack of communication between Cleveland airport and the airlines- you have been taking and wasting our time for too long- shame on you shame on you- compensation should be given - flight should be free or flyers should be given a voucher for a free flight in the future.... Worst experience ever read more

Frontier seems to get a lot of hate so I was a bit worried when a group of friends decided to fly to Las Vegas from Cleveland using Frontier, but I was actually pleasantly surprised with Frontier Airlines. I booked two round-trip tickets online with two checked bags and it came out to $334.20 per person. You can guarantee your seats by paying a fee to pick them in advance, but I skipped this and just checked us in 24 hours before the flight and we had no problem with getting seats right next to each other for no extra charge. The flight out was on time and even got us to Vegas a little bit earlier than scheduled. The flight home was on time as well. No delays like others have experienced. I always like to be prepared so I read the terms, conditions, and restrictions so there was no surprise about the size of carry-on's or what in flight service covers. We also showed up an hour and a half before our flight so we had plenty of time to drop off our luggage, go through security, use the restroom, and grab waters for our four hour flight. When it comes to snacks, since everything is more expensive at the airport, it just makes more sense to bring your own snacks. The planes were clean, the seats are thin but not uncomfortable, at an average height and weight I had no issues with space, and no negative interactions with staff or fellow passengers. Yes the tray tables are smaller and there is no tv screen in the back of the seats, but for me this was not a big deal. I knew I was flying a budget airline so I wasn't expecting bells and whistles. I just brought a book to read for entertainment, talked to my friend, ate some of my snacks, and took a nap to pass time. My only regret is that I forgot my neck pillow at home and since the seats don't recline nap time did involve a kink in my back and some drooling, but that is my fault for not being prepared. There ended up being seven of us flying with Frontier and no one had any issues. Frontier is nothing special, but they had reasonable accommodations and got me where I needed to be. If Frontier has the best deal in the future for a short flight across the states I would fly them again. read more

My flight with Frontier from Denver to Cleveland was delayed over three hours, and when I asked if I could change to the next day because my arrival would be after 3am, a manager told me the delay time was "a mistake" and "it will only be delayed 5 minutes". Not true. Now, I am sitting in the Cleveland airport returning from the SAME TRIP and my flight has been delayed once again because the plane is apparently broken. The flight was supposed to go out at 5:30, and has now been delayed until 9:30, and may not even go then. When they made the announcement, a woman shouted "SAME THING HAPPENED YESTERDAY". I don't care if they are cheap. Never again. Get your ship in order. These are irresponsible business practices. Never had this issue with Spirit or Southwest. read more