Well - it's not their fault - but I ended up in the middle seat - YES - the DREADED MIDDLE SEAT! Thankfully just a short leg from CLE TO ORD!!! I'm so glad I didn't drink anything before I got on this flight. I'm glad I didn't realize it until I had boarded - otherwise I woke have been temped to snag the $180 first class upgrade I had spied earlier in the day when I hurriedly took a peak when I checked in. Did I mention I hurriedly looked!?! Obviously I so hurried looked that I forgot to check my actual seat instead of the upgrade option!?!?!? wha!!!???? Thankfully the service was excellent and efficient and friendly boarding and the team on this flight were/are quite professional. Some poor girl at the front the "cabin class" bulkhead spilled a whole frothy iced coffee drink - and the flight attendant got on her hands and knees and cleaned that whole mess up while the poor girl stood there mortified! I would have cleaned it up myself if it had been me - but maybe they wouldn't let her? Regardless the flight attendant earned her keep before we ever took off for this leg! Thanks United for a great customer service experience even if the "big guy" got stuck in the middle!!!! read more

I will never fly United again. My package was supposed to have "extra leg room". Thinking that I had extra leg room, I took the window seat which I never do because I'm claustrophobic. This is the most cramped fkn seats that I have ever experienced in my 56 years! Your packages are a scam and just another way to screw the CUSTOMER!!! Fk you United, you're crooked GARBAGE!!! read more

United Airlines - "Extra leg room" - Airlines Near Me - Cleveland, Ohio

Rather disappointed that my original flight from Boston to LAX was delayed due to a bathroom problem. Then once we took off. We had to be re-routed to Cleveland. Where, gratefully landed safely. Although now it seems our only option is to have to wait from approximately 9pm-ish to a 1:45am flight to get us to LAX 3:55am arrival. While waiting in the airport where zero restaurants are open. Sitting in the terminal a mouse or mice are dashing about. I reported it to a United staff member who told me there were aware of it and laid some traps. Not the most reassuring story of responses after an already long and tiring flight experience. I have now lost my ride home from LAX due to the early morning arrival of the flight. And will incur the cost of having to take a rideshare home. #BummerUnitedExperience. And it seems we are not entitled to any sort of recompense or support from United. Please do better. This is all unsettling. Ok #SilverLining My newest favorite United Employee "Barbara" at United Cleveland help desk. Serving this difficult situation. I just realized I left my ear buds in the seat back in front of me of the previous flight. She personally went and got them for me. So nice. So helpful. And saved me hundreds of lost dollars to replace them. Thank you Barbara. You are my shining star!! read more

Be careful when you book! I haven't flown United for awhile but I booked a round trip flight with them for my whole family to go to Denver from Cleveland. I was glad to get good ticket prices with them (almost $3000) round trip but I didn't realize til I was checking in that our tickets did not include a carry-on bag. I've never heard of that! I should've researched this beforehand but yikes! I fly a lot but never heard of an airline that didn't offer a carry-on with your ticket. It was a great flight and great experience except for this big surprise! read more

I was traveling with my almost 100 year old Mother in a wheelchair and employee Jackson was amazing. He has a longer birth name, but he said I could call him Jackson. What a fantastic employee. He was such a great asset and kind. It was so refreshing best way to start a trip. The woman at the gate was very lovely too. read more

United Airlines - United section right by Starbucks. - Airlines Near Me - Cleveland, Ohio

Calm easy flight, the only complaint was the flight attendants kept skipping a portion of the pain, for the headphones and the application for united CC. My loss I guess. read more

United Airlines - Airlines Near Me - Cleveland, Ohio

Wow what a wonderful experience we had on our red eye flight 1611 from Las Vegas to Cleveland. The crew had a really nice friendly attitude and were just very kind. Definitely would fly with United again. I do not recall the flight attendants name who was so nice to my over tired daughter but she made a difference to our flight experience wonderful and was very accommodating. read more

On time, friendly crew, got my luggage where it needed to go. The Wi-Fi was difficult to connect to and when I finally did, it was hit and miss. I wouldn't have minded so much but it was a service you pay additionally for. read more

The best ever!!!! It was quite,clean and the stewardess and Stewart were just fantastic love love love flying United

Last trip I'm ever taking on United! Went to Cleveland today for my dads stone-setting. Had to change planes in Houston. First flight, they announce only one alcoholic beverage per person (not that we would at 10 am--but it's the thought). Then, as they passed out the free snacks (pretzels etc), I ask for a second one and the flight attendant says sternly, "Only one per passenger!!" (Delta two weeks ago gave everyone as many as they wanted). Worst part--second flight, air conditioning wasn't working--and they knew that before they took off!!! But wouldn't fix or change planes! It was miserable! American or Delta now on. read more

The flight out was fabulous. Everyone was fabulous and the flight was great. Plane was roomy and had a screen for everyone to watch movies and such. On the way home our flight was delayed several times and finally just cancelled. We were fortunate to get a flight with American Airlines. They gave us vouchers for food for $15 each but the food was pretty pricey and one place wouldn't take them. They gave us a voucher for a taxi from Ft. Lauderdale to Miami as that was the only flight that would get us home that night. Very stressful cab ride to Miami and had to spend our whole day at the airport. Even though they refunded our flight and rebooked us with American they didn't do anything like extra vouchers for our long day of inconvenience. read more

There is not a lot to say, but the seats in waiting area are not that bad. Really enjoy that there were electrical outlets everywhere. That's half the battle right there when you have to connect your phone in an uncomfortable area. You know the long cord stretching across other guest. There are many different restaurants to choose from at very close proximity. C-Terminal and United are not that bad. The flight was delayed for 15-20 minutes on the tarmac, but that's ok. It was for our safety as their was too much congestion (flights flying out). They made the smart decision to pace the other flights. As I stated as long as it's for security reasons., i am not complaining. Thank was comfortably waiting. The attendants are kind and do a great job. Thank you for all you do to make your customers feel comfortable. read more

Worst airline out there in my view but thankfully, in cle, there is Sally P., who spoke to us about the fees they charge and why, patiently, and with understanding to our frustration. United has the best structure as an airlines, really bad service, and nickle and dime their customer. But if you could hire another 50 Sally P., you will be in an a lot better shape. Thanks Sally read more

@united left me stranded 1000's of miles from home in Billings, MT. They had confirmed 2x that I could travel with a kitten in a carrier, and at the airport I was told it was too young (12 weeks), despite my having confirmed the age was sufficient previously. I was specifically told I could travel with it. I had to pay close to $1000 to get home. I was told by the ticket agent: "that's not my problem - why don't you take it (the kitten) back to where you got it." I received nominal ($100) inadequate reimbursement for this travel nightmare. Use any other airline by United. read more

United Airlines - Airlines Near Me - Cleveland, Ohio

I have flown about 1,500,000 miles with United over my career. Over this time, the delays due to weather are increasing beyond belief. Has weather gotten that much worse in five years??? No - due to cost cutting, United has consolidated hubs to a few of the busiest airports in the country. Now if weather does hit, most every flight is now affected. The concern of providing a service that offers timely delivery to your destination is truly being lost. ... Delay has now been extended to 6pm departure! read more

United Airlines - Airlines Near Me - Cleveland, Ohio

I fly to Cleveland and back for work often. Unlike the other folks reviewing United, I think overall, the United staff at this Airport are friendly, professional, and they strive to do a good job. From the folks at the United ticket counter when I arrive and check my bag to the folks at the Gates and in the United Club. Is United perfect? No. I've encountered a number of delays trying to fly home from here. But trying to blame United Airlines for weather delays disrupting the system is ridiculous. I'd like to see United install HD TVs at each gate to display detailed information about that gate/flight (my home Airport Dulles has this at all gates). I'd also liked United to require better quality from the partners that fly for them via United Express. Specifically, making sure the Air conditioning works properly. If it doesn't - the plane should not fly! read more

CLUELESS IN CLEVELAND This review is for the dude working at customer service who has no idea what he is doing. We went to customer service at 12:30pm, after finding out our flight was delayed and he told us we had to just wait and there was nothing he could do. Meanwhile we witnessed him screw up a flight search for another customer while we were waiting. We sat and watched our flight get delayed again and again and again. Finally I went to the website to see that the plane had an unscheduled mechanical issue. So at 3:30pm I made a call to the United 800#. The guy in India didn't see the mechanical issue until I pointed it out to him. He suggested to move us to a later United flight that wasn't delayed. We decided to pull the trigger on the phone and the only issue was we had seats but no seats together. He advised me to go back to customer service for them to work some seat magic. We arrived back at customer and had to wait. There were 3 agents working including the dude who didn't help me earlier. My whole family prayed that we would get another agent. We had a 66.3% chance but our prayers went unanswered and we got the dude again. Prior to him helping us again, we witnessed him lose the last two seats on another plane for the couple in front of us to the United Customer service lady sitting to his right. The couple started yelling at him insisting they were there first and how did he lose them. It really was like an episode for the Amazing Race TV show. As I walked up, I was not very happy. The dude says, "Weren't you here earlier?" I said, "Yeah I was here earlier and you said you couldn't do anything for me, so I called the 800# and they were able to book me on a new flight. I was just coming here for seats together for my whole family but now I want you to put me on the American Airlines Flight leaving to Chicago in the next hour!"......complete silence..... Guess what? I was on the next flight home with my family via American Airlines. I didn't want to be a jerk but the dude pushed me to it. I didn't yell or anything but I told him what I wanted and I wasn't going to mess around. Sometimes you have to put your foot down plus I wasn't sleeping in Cleveland for the night. Customer Service is suppose to fix things but the dude in Cleveland was just messing stuff up. He had no drive and just one speed. He was making customers angry and I could totally see why. He took a laid back approach to his job even though the travelers were panicked. If he had displayed some urgency in wanting to help travelers then this might be a 5 star review but he didn't....complete silence.... read more

United Airlines - No one's happy here when there's a mechanical delay masked as a weather delay. - Airlines Near Me - Cleveland, Ohio

Anyone miss Continental? Man those were the good 'ole days. So the good news, United will usually get you to where they promised but on occasion it's like the cable guy, just give us a 4 hour arrival window Customer service can be really good at times or really bad. I just had an unpleasant experience with a counter agent and then positive interactions with both gate agent and a flight attendant, so what is that a 66% on customer service. And if you ask the good ones, YEP they were previous Continental Employees. It's literally night and day between the Houston crews and the Chicago crews. United needs to learn from their previous Continental management teams on employee training and hiring. But anyways I tried to keep my loyalty with United after they bought Continental and did for the first few years. I've flown over 600,000 miles with them and well over 2,000,000 miles, But so much has changed for the worse. First and foremost, being able to rack up and then USE those points! The whole point of being a frequent flyer is to save up your miles and then be able to use the miles with value. I've had the United Chase credit card for at least 15 years but there's never any flights available anymore with the minimum 25,000 points for a round trip domestic ticket. Unless you are willing to take a ridiculous overnight 20+ hour flight that you could drive in less time. Who buys those tickets! Why are they even an option? If you want to use points for a ticket you'd want, expect to spend double the normal points. Next, the introduction of "Basic" Economy tickets. I'm pretty sure United started that crap. Who ever came up with that idea, obviously works for United and will NEVER have to actually fly on this type of ticket. Same price of ticket as before just far more useless. No seat assignment Ever until you are getting on the plane, you can't even pay them $ to get a seat assignment, no option at all to pay a fee to change your ticket if you need to cancel it or change it. Again, countless revenue is being missed by not accepting fees for these changes... Next, I can't tell you how many times I've searched for tickets these days and United has a similar flight as other airlines but it's just 30-50% more, why!?! Nope, that's not worth it. Lastly, I do have to make a shout out to United, and here's how they moved from 2 to 3 stars. I left a bag with something quite valuable in it on one of their planes this past March. Reported it lost on their website and 3-4 weeks later it was returned, totally expecting to never see it again. Nice job United, I've told many people the whole story! Now please get rid of basic economy and make your points usable! read more

United Airlines - Airlines Near Me - Cleveland, Ohio

For each hour of delay a star must be taken away. Since I'm delayed 6+ hours, negative 2 stars it is. This was not a weather delay but an equipment delay, namely a non-functioning crapper. I am not sure what they were waiting for, perhaps a plunger, since I was told it was a 'maintenance' issue. The plane arrived from SFO at 6:40 pm the previous evening. One would think a quick jaunt to Home Depot would have yielded the requisite plunger. Sorry United, you did me wrong this time. read more

3 different times in a row United has lost or damaged my packages. All without compensation. Terrible. Just plain terrible.

Awful, condescending and dishonest crew on the flight. I have been a United Miles Member many years but I will absolutely being taking my business elsewhere after the attitude and absolute BS they tried to pull on me. Routine direct flight LAX to Cleveland. Take it all the time. Its a four plus hour flight. Im a bit of an anxious flyer so I like to have some alcoholic beverages when I fly. Mind you I am 5'11 and 205 lbs. Im very mild, cooperative passenger. I ordered two 1 ounce bourbon airport bottles at first pass of the beverage cart with ice and water. Almost 2 hours later and after eating several snacks... I asked for a beer. I was told I had to wait because I had ordered two drinks at first pass. I said "Really, ok... how long do I need to wait?" She replied 15/20 minutes as somehow she could determine my time/body weight ratio by which I could metabolize alcohol. She returned w the beer 20/30 minutes later. Another full hour later wanting to have one last beer before final descent I inquired if I could grab a last beer. The first Stewardess then said "We are out of beer" I questioned that, and asked her to please check if they had a single can left. I was then approached by "Sheldon" who informed me that there is a Federal law prohibiting the amount of alcohol consumed on a flight based on the time of the flight. Hilarious, since Ive taken this flight 50 plus tomes and consumed 5/6 drinks without issue. I since looked it up and there is no such law whatsoever. An absolute and total fabrication, I questioned if there was something in my behavior that was causing alarm, I had been perfectly silent in my seat, listening to headphones not disturbing anyone. No, I was told. Its just the law. I inquired further for them to show me the law They had no answer. Then I asked a steward for a glass of water... I asked for two and quipped but w good cheer... "Is there federal law about how much water I can drink too?!" She replied with the attitude of a street hooker,... "Do you wanna go that way?! Cuz' we can get the captain and escalate this issue if that is how you want it" With that attitude i said, "Sure, bring me the Captain as he cannot possibly be as ignorant as this follower. Unfortunately, no captain, just "Sheldn" again doing his best impersonation of someone who isnt lying through his teeth to try and protect his little job. The whole thing is ridiculous. None of the crew would give me last names as none wanted to be held accountable for their unprofessional and irresponsible actions and lies, I was then escorted to discuss the matter with Tom who is obviously a United Airlines kiss ass for lifer who said one cliche political corporate bullshit phrase after another, This airline is full of programmed brain washed follower type people who have zero idea how to assess a responsible passenger from an unruly one and instead used it as an opportunity to try and make me out to be toxic and problematic because I respectfully requested a fourth beer in a 4 llus hiur flight, Heaven forbid... I may storm the cock pit, So long United... will take my business where I am aloud to function as an actual adult instead if being lied to and controlled by a bunch of misinformed liars and attitude prom queen wanna be's. Thanks for proving you are just like every other corporate inhuman company with no ability to asses with common sense a particular situation or passenger. Jason Field read more

After flying US Airways mostly for the last 4 years, this was my first flight on United. I LOVED the flight from beginning to end. Firstly, it was ON TIME. Secondly, the Airbus was so comfortable and loved that it had drop down t.v.'s all the way. Bring your headphones so you can listen to the t.v. during the flight! The service before and during the flight was outstanding and the attendants were super nice, friendly and funny. Lastly, we even made it to our destination 20 minutes early! When disembarking from the aircraft, the pilots stood outside and thanked everyone for their business. Wow, I am just impressed to the core. I will fly United again and again and again. Thanks for a PERFECT flight! read more

The staff here is pleasant, unfortunately it is business as usual for the airline. Delays. Delays. Delays. read more

I've flown a lot of carriers and was a loyal Continental Customer for years United has improved since the merger I rate them number one in US carriers. I can find issues with United but that is true with all of them. They do a lot of things right so they will continue to my carrier of choice. It's important to find a carrier you like and stay with them as much as possible to earn the perks the perks is what makes traveling tolerable. read more

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Extremely condescending crew despite going to the "Premier" lane, I was literally ignored until I moved over to the next United Employee. That experience was not much better. I know it was early but that is no excuse. It is your your job to provide the best customer experience when representing your employer. United's CLE check in crew, provided me the worst experience anywhere. read more

I never have any problems with United. I've flown probably 24 times over the last year and have never had a delay.(With the exception of a tornado on the ground in Tampa once) I know that's probably rare, but I've spoken to other business travelers who have equally high regard for United. Yes,, I always fly first class, but it's still the same plane people! Service at the curb, great, check in (if I don't do I prior) fantastic, The lounge, super helpful. The air attendents, friendly,, courteous, helpful, (and they always keep your wine glass full lol) Some problems cannot be controlled, weather delays etc, but I have found that the even the flight staff does everything they can to accommodate their passengers. read more

Every single time I opt to fly United in the last 2 years.. i immediately regret it. I used to be a loyal CC holder, silver member but now its a last resort situation I leave upset after every flight. The service aspect and the way they treat paying customers is unlike any of their competitors. My elder flight neighbor was freezing and we paid for exonomy plus- flight attentdant said they had blankets but if he provided one to her, everyone would need one! Last time they screwed up a first class flight from Cabo for a very special occassion... not even sure im willing to use the 100,000 miles ive accrued on an international flight with them. REALLY REALLY SAD read more

I write this review with a heavy heart because I've had a good experience with United thus far. But after today, here at the Cleveland airport, I've been taken my right to fly back to my home in Florida because of foul play from UNITED. AFTER purchasing the United's own approved soft carrier, My wife and I were allowed to fly to Ohio with our French pup ( who is small enough to fit under the seat, and has flown multiple times with United before), BUT now on the way back they didn't let us board. My wife has certified him as an ESA for her anxiety & panic attacks but because they changed the rules to only allow certified service dogs, we weren't allowed to fly. The stress is unmeasurable due the holidays. The stress caused my wife to go into a full blown panic attack that could only be calmed by our Frenchie. Now we don't have our bags, I am missing business appointments and holiday plans...big slap is that they sold us the carrier bag that they just denied on boarding. I just hope this message can come as a positive reminder that the company should keep their word when given to their customers. read more

United Airlines - This is our Frenchy who is "too big" to travel with us, inside the carrier that United staff sold us. Ironic that they sold us. - Airlines Near Me - Cleveland, Ohio

This is for Danny Day of United Airlines: Thank you for upholding your brand and making what could have been a horrible day better. You were patient and caring. During your break, you approached me to see if I was still doing okay. While you were still on your break, you accommodated me. I'm greatly appreciative of your kindness and I hope your employer recognizes you for your hard work. read more

I don't fly United often but I learned a lot about them on this trip, mostly what they can't do for their customers. Cleveland to O'Hare on Friday afternoon is a full flight so they can't accommodate all the carry on bags. They can't find enough people to volunteer to check their bags thru to ORD. They can't fit my bag and dozens of others on the flight. They can't gate check our bags so they are there on the ramp when we deplane. They can't check the bag thru to Seattle for me as my connecting flight is on Alaska. They can't do anything to help me out when I explain the situation. What they CAN do is check my bag and send it to baggage claim in Chicago. What I can do is land in Chicago, go to baggage claim to retrieve what used to be my carry on, and then go thru security all over again. For that, they can have the full extension middle finger salute, and accompanying single digit Yelp rating. read more

Not liking the fact that a they do not have wifi during flight. Therefore, I'm forced to write this review on my notepad (will copy/paste later) smh. On the other hand, this airline is taking me to Sunny CA for the first time, can't complain about that. My personal flight attendants were cool, they saw I was feeling less than alright and offered an empty row in the back of the plane, which I appreciated. I came back and took a nice nap, Aaaah! Im now in the West Coast time zone, flying over mountains, no sign of life in sight yet. All in all its a comfortable flight, ok, I smell passed gas just as I was typing "comfortable", besides the person who couldn't use the bathroom, its a nice flight. You guys are cool, just get wifi, please!!!(free) read more

United Airlines - Leg room, check - Airlines Near Me - Cleveland, Ohio

I don't even want to give it one star. Their customer service is awful!I just finished booking a flight to Chicago for my daughter and I. It was the worst experience ever. I had to go through an agent as I was not sure how to go about this with my daughter having a credit with the airlines. 1. The person was barely understandable and he couldn't understand me. 2. The fee to change flights was excessive--$200 3. My daughter had a flight credit of $476. After a 45 minute discussion with this agent, it is now going to cost an extra 250 fora trip that was about 300. . I could go to Hawaii or Iceland for that. 4. I saw on the United.com that I could have a seat for $307 but the agent said for whatever reason that I could not understand that I had to pay 400 or so. 5. The agent could not understand the credit card number and I had to repeat it FOUR times. I can't believe I have to pay MORE that the stated price to go on this flight. I can't believe they have agents that CANT 'T SPEAK ENLGISH to and English speaking customer. I can't believe that this CONVERSATION TOOK ALMOST AN HOUR simply because I didn't know how to do an airline credit. UNITED AIRLINES...YOUR CUSTOMER SERVICE STINKS. yOU HAVE LOST ME AS A CUSTOMER AND I WILL RECOMMEND TO ANY AND EVERYONE NOT TO GO WITH YOU read more

My most recent experience with United in Cleveland was pretty bad. I only fly about once year, so learning the United-in-Cleveland protocol for checking in is not a huge priority for me. Rather than having some woman hassle the customers into checking their own bags and getting their own boarding passes, why not have the people behind the counter actually earn their money and do something besides standing around and chatting? Once through security, the United terminal is pretty bare bones. At the United terminal in San Francisco, you can buy just about any kind of food imaginable. In Cleveland, you've basically got a brewpub and a barbecue place. Sad. And my breakfast at Great Lakes Brewing Company was not only low quantity, but small. One of the worst omelettes I've ever had. The "Pub Omelette," as I recall. With cold potatoes. And a couple tiny pieces of toast. The terminal has nothing in the way of art and very little of visual interest. Other airports have art and museum exhibits. Come to think of it--they're lucky I'm giving them even two stars. read more

Here's another example of why this airline will fail in the future. Here we are at the airport headed out for a nice vacation. We check in and the bag is 53 lbs, 3 lbs overweight. They say if I am Gold they will waive the fee. Unfortunately, I'm only Silver. Manager is called over and states the same thing as the other employee, they won't waive the fee. OK, so I tell her I have over a half million miles with United, doesn't matter, won't waive the fee. So, there we are holding up all the people behind us so we can remove 3 lbs of stuff because I am only Silver and not Gold status. Thanks United for not only getting my once a year vacation off to a stressful and unpleasant start, but also for convincing me to avoid United Airlines at all costs going forward. Your non-thinking employers just cost you my business. read more

They just changed their policy about check in bags.... completely ridiculous. We will not be flying with them again. $50 carry on $25 check in read more

I'm back into a traveling role quickly remembering why I left the first time. United airlines can just not get it right. Clearly don't care about the customer at all. Have had several issues lately and each time it call or talk to an employee at an airport it's like I'm bothering them. Terrible customer service, dirty planes, unfriendliest airline out there. I did just talk to someone at United a minute ago and they were awesome. So at least one good call. Hoping for a trend. Adding a star. read more

AWFUL! I'll definitely be using other airlines in the future. I chose a more expensive flight, so I could fly direct. I booked my ticket 4 months in advance, and when my trip was 2 weeks away I found out my filght was changed. I didn't receive any email/letter/phone call notifying me about the change. My direct flight was taken away, and I was given a layover. I called looking for an explanation why I wasn't notified and some sort of compensation. Since I didn't want to cancel my trip and get a refund, my only other option was to write a complaint online. I filled out a detail description of my issue and sent it off. The half-hearted response back just made me more upset. "I apologize for the inconvenience you experienced when our published schedule changed. I realize how frustrating this must have been. We implement schedule modifications for a number of reasons, including the need to adjust to market and seasonal demands. Although we are unable to guarantee departure times will not change, we understand how such modifications can impact our customers' travel plans, and we remain committed to mimimizing those inconveniences. We appreciate your business and look forward to welcoming you on borad a future United Airlines flight. Regards, Kevin Byrnes" Seriously dude? I don't think you'll be welcoming on board any more flights. read more

How to ruin your European vacation? Fly United. Delayed flights, frantically racing through airports, missed connections, unhelpful/disinterested agents. And when you think it can't get worse.... lost luggage. read more

I always thought United was a great airline, but this is by far the worst experience I've ever had with any airline in my life. They have no idea what "customer service" means. On our way to SFO from EWR, our flight was delayed two hours. They never said why we were delayed, but it's an airline, it happens so I didn't say anything. We finally boarded, and instantly upon seating, I fell asleep since I had been up since 5am to get to the airport. I woke up an hour and a half later, opened the window, expecting us to be somewhere in the sky, but we were still on the ground. I couldn't believe it!! I finally found out that the reason we were delayed on the ground was because the pilot was waiting for catering to deliver food for first class and he was determined to wait. We finally arrived in SFO 4 hours late. I was annoyed but I just let it go so I could enjoy my vacation. Today, we left SFO and arrived in CLE for our connecting flight. The plane left on time, arrived on time, everything was great. Until our one hour layover turned into a 7 hour layover. Our fight to DCA was delayed twice, and then ultimately canceled. At first I was told it was canceled due to "operations issues" and then five minutes later, we started being told it was due to weather issues in DC. I was talking to everyone at home and everyone was saying it was sunny. I later found out that there was a flight to Buffalo that was overbooked, and our flight only had 20 people on it, so they canceled our flight and turned it into a flight to Buffalo. RIDICULOUS!!! I have now changed planes 5 times, and instead of getting home around 5, I'll now be getting home close to 11pm. We asked if there was any way they could at least comp us. The wifi wasnt working, and as United credit card holders who have been severely inconvienced due to lies, we should at leat get free passes to the united club lounge for our long layover, but no one wanted to help in anyway. That is just poor customer service, especially since compared to all of their costs, letting 4 people into their club for a few hours is just pennies to a huge airline industry, but it should just be about pleasing the customer. I will never, ever fly United ever again. Air issues may be beyond their control, but customer service is something they never bothered to learn. read more

It wouldn't be United if there wasn't a problem. I landed in Cleveland from Vegas. My layover was about 2 hours. I saw our plane at the gate, people getting off and cleaning crews going in. I thought maybe for once United would be on time. Not to my surprise they quickly announce a delay for maintenance. I mean I know it's always a possibility and appreciate the fix but there should be extra planes or times like this. It's about customer service- something United knows nothing about. It's all about the money. My suggestion - pay whatever it costs to fly any other airline. Southwest and Jet Blue are great choices!!! read more