I made a reservation with American after not flying with them for years. I wanted to secure the…read moredeal I found so I went ahead and booked with my frequent flyer number of 10 years old to find out that my profile still had my maiden name. My mistake - I immediately changed my name with the supporting documents and it was changed in a few days in the app. It wasn't until a few weeks later when I checked in, I realized my name never updated so I tried calling AA and they said it airline had to handle it. So the day of my flight, I visited DFW with my marriage license, old and new passports and a smile and I was greeted by Michelle at the AA counter who at first was welcoming, then her mood changed when I asked for help with my name change. She replied with a "why did you check in if it wasn't correct?" I thought ... because I want to still check in on time and I was told I needed to see a desk agent., which I politely told her and informed her that I had all supporting documents. She informed me that she may not be able to get my same seat or a seat at all since she had to un-check me in, and I said that was okay, I just want to make sure everything is correct and connected. She didn't reply much after that, but I still proceeded to be very kind. I ended up with the same seat, same boarding position and the flight was in no way full. I had no other trouble, but her demeanor was a little much for something that ended up taking her 3 minutes to fix. Oh well!

So far the experience hasn't been great today. We boarded our flight to China and had to disembark…read morebecause the engine wasn't working, leading the a/c to also malfunction. They are currently in the process of fixing the issue. Our flight was expected to leave at 10:40. We got stuck on the plane in the heat for 30 minutes. Now we are waiting for the issue to be fixed in order to embark once again. Tentatively the airline stated that we should be boarding now but we still are awaiting. The staff on our flight were all nice and accommodating. They were also very hot and obviously have nothing to do with the issue. Hopefully this problem is fixed as soon as possible. We have a wedding to get to so hopefully everything isn't delayed any further. On July 1st our flight got delayed an entire 24 hours. We were issued a $12 food voucher and a hotel voucher that was actually a motel with a foul odor. The shower was disgusting as well. We ended up booking a different hotel out of pocket. We were told that our flight was re-scheduled for 11:15 am for July 2nd and that there shouldn't be any more issues. We were also told on July 1st that we can go down to baggage claim if we wanted our luggage and that it would be available in 30 minutes to an hour. Once we got downstairs they said our luggage was not available for another 30 minutes to 5 hours. The staff at American Airlines baggage claim were extremely rude and dismissive. We never ended up getting our luggage because they did not have an actual estimate of how long it would take. Day 2 of our flight being delayed. We arrived at the airport and it seemed like things were looking up. We get to the gate and are awaiting for everyone to be able to board. As we're waiting we're told once again today that our flight will be delayed 45 minutes now because the plane is having the same issues with the a/c not functioning. They also stated that it was a different plane, how can a totally different plane have the same issue occurring. It does not make any sense. Now the airline is saying that the plane is out of service. They stated that the plane is coming from the hangar and it will take 30 minutes. Out of no where they say that we have to go from Gate D33 to Gate D65. Now they are saying that we have to wait 6 hours for our new flight with a new plane. So instead of our 24 hour delayed flight leaving at 11:15 am, we are now scheduled to leave at 6:00 pm according to the updates we have received. I am extremely disappointed and do not ever want to fly with American Airlines again. We are flying to China for a wedding and have had to cancel multiple reservations that were made in advance and it's also looking like we are not going to make the wedding. This is absurd and has affected all of us traveling emotionally and physically.

The official "customer service" **Cathay Pacific** (toll-free) number is **+1(877)(437)(2914) or…read more+1(877)(437)(2914).** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. ##High Expectations, Average Experience## As an Emerald member of the oneworld alliance, I have consistently enjoyed complimentary seat selection when traveling with partner airlines, so I expected a similar level of service from American Airlines. Unfortunately, this flight did not meet those expectations. I paid an additional $140 for seats that were displayed during the booking process as offering a more desirable layout. However, after my wife and I boarded the aircraft, we discovered that the actual seating configuration differed from what had been presented online. Paying an extra fee for seats that did not match the advertised arrangement was an unfortunate start to the journey. ##Seat Comfort Left Much to Be Desired## My assigned seat, 6K, lacked the level of comfort I anticipated for a long-haul flight. The cushioning felt inadequate, and the limited lumbar support made it difficult to remain comfortable for extended periods. I relied on extra pillows and blankets throughout much of the flight to ease the discomfort. Considering the premium price paid for seat selection, I expected a noticeably better seating experience. ##Customer Support Was Difficult to Navigate## Obtaining basic flight information turned out to be far more complicated than necessary. My first call was to an American Airlines representative in Detroit, who transferred me to another department, reportedly based in Chicago. There, I was informed they were unable to assist and was given yet another contact number. That conversation ultimately redirected me back to the Detroit office. After several transfers and repeating the same questions multiple times, I finally reached someone who could provide the information I had originally requested. ##Well-Maintained Aircraft, Inconsistent Cabin Experience## The aircraft itself appeared modern, clean, and well maintained, and the flight attendants remained courteous, attentive, and professional despite managing a full cabin. As the journey continued, however, the onboard atmosphere became noticeably less pleasant. Several passengers were disruptive and noisy, while the lavatories gradually became untidy, with wet floors, messy sinks, and cleanliness that declined as the flight progressed. ##Overall Impression## The professionalism of the cabin crew deserves recognition, as they handled a demanding flight with courtesy and efficiency. Nevertheless, the uncomfortable seating, confusing customer service process, and declining cabin cleanliness ultimately had a greater impact on the overall experience. Based on this trip, I would carefully compare other airlines before selecting American Airlines for a similar journey in the future. ##Reliable Journey & Smooth Arrival## The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

"Cathay Pacific Airlines" provides assistance through its main "customer service" line at 1 877 437…read more2914 And +1 (877) 437-29.14. This toll-free number is open 24 hours a day, and our dedicated team is available around the clock to help passengers connect with a live representative for quick assistance with reservations, cancellations, refunds, flight changes, baggage concerns, and other travel-related support. Travelers can also get in touch with the Help Center and customer service team for reliable passenger assistance anytime. ##. Convenient Reservations & Efficient Journey Preparation The travel experience began with a booking process that was remarkably simple, organized, and easy to navigate. Business class features, such as flexible fare options, expedited airport privileges, and upgraded seating arrangements, were presented clearly throughout the reservation process. Flight details, seating preferences, and itinerary information were accessible at every stage, ensuring transparency before confirmation. Once completed, the itinerary was issued instantly, providing a clear and comprehensive outline of the upcoming journey. ##. Enhanced Airport Experience & Priority Services The premium benefits became evident immediately upon arrival at the airport. Priority check-in counters minimized waiting times, while fast-track security procedures ensured a smooth and efficient passage through airport formalities. Exclusive lounge access created a comfortable setting to relax, work, or refresh before departure. Priority boarding further streamlined the experience, allowing passengers to board the aircraft in a calm and orderly manner. ##. Premium Cabin Ambience & Attentive Hospitality Upon boarding, the superior standard of comfort was immediately noticeable. The spacious seating offered ample room for relaxation, productivity, or rest during the flight. Throughout the journey, the cabin remained quiet, immaculate, and carefully maintained, contributing to a peaceful onboard atmosphere. The cabin crew delivered attentive and courteous service consistently, ensuring passengers enjoyed a refined and comfortable inflight experience. ##. Reliable Operations & Hassle-Free Arrival From departure through arrival, every stage of the journey reflected efficiency and reliability. Inflight services were managed professionally, ensuring a seamless and uninterrupted experience throughout the flight. Following landing, priority baggage handling accelerated the arrival process, enabling passengers to leave the airport quickly and conveniently. Overall, the blend of premium comfort, dependable service, and operational efficiency made business class a preferred option for modern travel.

Every one of the employees from the shuttle driver Said to the gentlemen who checked us in were a…read morejoy to encounter. Hope the flight goes as smooth. I would suggest the person in charge of housekeeping or environmental services examine the waiting area. I'd suggest perhaps switching the seating out for non-cloth seat that are easy to wipe down and sanitize. I get the cost associated with running an operation like this but it's easy enough to find office lobby furniture second hand or at least invest in some coverings that would spruce up the area and could be washed easily when soiled. I expect the industrial theme at smaller air service companies as I grew up being a "Hanger Rat" since age 5. I'm no stranger to airports. This review has no reflection on the employees. They were most accommodating.

Late arrival with zero notification in the Spirit app about any delay. Boarding was supposed to…read morestart at 4:40 PM. It didn't begin until around 5:15 PM. It's now 5:40 PM -- we're about an hour behind schedule for a 2 hour and 30 minute flight. No clear communication. Just waiting. Terminal/gate E31 call this sardines airlines. The delays started in New York earlier this morning and have clearly caused a chain reaction. That should have triggered a delay notification well in advance instead of leaving passengers in the dark. Gusty winds and cloudy skies. Sounds like turbulence ahead. Jesus protect us and the pilots.

Where should I start? Due to recent economical changes. I have chosen to embark upon spirit in…read moreorder to survive this new financial crisis of America. I have flown spirit about 10x in the past year. In which I feel is enough to write a pretty valid review Each time was a unique experience. 1st time was delayed boarding by 15 minutes on a RT from Dallas to ATL. Not a big deal so I rolled with it.I did happen to catch a young man pleasuring himself on the plane. Awkward. 2nd time my partner and I flew to Atlanta and sat on the plane after landing for 1.5hrs due to limited gate availability. I know this because I call the ATL customer service line to find out what was the issue. I was told that spirit didn't have the real estate. Meaning they purchase so many gates at a particular airport and if they are occupied when a plane arrives. The plane is required to wait on the tarmac until one becomes available. Crazy! 3rd flight was RT for 2 people $600 to Orlando. Delayed boarding about 15 minutes but no issues. 4th R/T flight I flew to Orlando from arrive late to the gate by departure time thinking they would be late as usual but not that day. They closed the door early and wouldn't allow me to board. That was definitely my fault for not checking the hours of operation for TSA Precheck and Clear. I totally assumed they all worked the same hours. And I assumed spirit was operating on its normal delayed boarding time. They were nice enough to rebook my flight at no additional charge along with several others who had Similar issues with TSA. This fifth and final time is based on life or death. I work on aircraft for a living and I know the importance of fit form and function of the aircraft. Every aircraft must have structural integrity. And unfortunately this plane did not. As we prepared for landing I glanced at the wing and to my surprise I seen the damage. I couldn't believe any airline would risk potential lawsuits or safety in this day and age with so much technology around.Do they not have to follow protocol? Is public safety no longer concern when it comes to money? Do the FAA and other Consumer Safety organizations work or shall we just continue to be reactive society. Where we must lose innocent people before someone decides to do their job.

I reached out for assistance and chose to call this business at 18884093417. The call was answered…read morein a fair amount of time, and the first representative was courteous and tried to address my questions. I was transferred once during the conversation, but the second representative was more helpful and explained everything clearly. While the experience had a few minor issues, it was still satisfactory overall. I'm leaving this review to share my personal experience and let others know how the interaction went.

WORST airline ever. Booked 4 flights and bought the insurance just in case and our daughter ended…read moreup getting really sick and got hospitalized, SO I try to cancel a month in advance since she was hospitalized for about a month. Got the tickets through Expedia, so I called them first. They Said they couldn't do anything and to call Avianca direct, I call Avianca and they said they can refund it but had to pay a 450.00 fee to get my 2100 refunded. SO I paid it. A month goes by and still no refund. I called them and they knew nothing about it, so I went online and entered the Refund request# and authorization number and is showing that it was DECLINED. I AM SO UPSET. I will never use this airline again.

When I flew out of Beirut with Turkish Airlines, the ticket agent refused to allow me to take my…read morecarryon bag even though it was within the size requirements, and contained electronics and medicine. Then when boarding the plane, the person in front of me had two huge carryons that were over clearly larger than the size requirements.

The worst customer service ever. Regret flying with them. Baggage lost and delayed flight over 15…read morehours.

All good so far!…read more I've written couple of reviews lately where I have noted that United has done a lot to bring itself up in my world. Living where I do - Delta or American have been my lifelong carriers. United has always been a few and far between carrier for me. The schedules and pricing and equipment that I have experienced in UAL - after a situation where I found myself frequenting a UAL hub resulted in my trying the schedule offered - which was better than the alternatives. What I found was a surprisingly great price and good equipment for the flight - as well as good Servce. It surprised me so I tried it again. Same experience. Today - I am trying for a 3rd time for all the reasons above. Gate agent and ticket counter folks helpful and friendly - schedule of flight and pricing was very competitive and included an upgrade at minimal cost. We shall see!

I was pleasantly surprised by United due to never really flying with this airline. But I must say I…read moream very pleased with them as a whole. I will be sure to add them to my preferred airline list.

The official "customer service" **Japan Airlines ** (toll-free) number is **+1 877 437 2914 or +1…read more877 437 2914** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. ##High Expectations, Average Experience## As an Emerald member of the oneworld alliance, I have consistently enjoyed complimentary seat selection when traveling with partner airlines, so I expected a similar level of service from American Airlines. Unfortunately, this flight did not meet those expectations. I paid an additional $140 for seats that were displayed during the booking process as offering a more desirable layout. However, after my wife and I boarded the aircraft, we discovered that the actual seating configuration differed from what had been presented online. Paying an extra fee for seats that did not match the advertised arrangement was an unfortunate start to the journey. ##Seat Comfort Left Much to Be Desired## My assigned seat, 6K, lacked the level of comfort I anticipated for a long-haul flight. The cushioning felt inadequate, and the limited lumbar support made it difficult to remain comfortable for extended periods. I relied on extra pillows and blankets throughout much of the flight to ease the discomfort. Considering the premium price paid for seat selection, I expected a noticeably better seating experience. ##Customer Support Was Difficult to Navigate## Obtaining basic flight information turned out to be far more complicated than necessary. My first call was to an American Airlines representative in Detroit, who transferred me to another department, reportedly based in Chicago. There, I was informed they were unable to assist and was given yet another contact number. That conversation ultimately redirected me back to the Detroit office. After several transfers and repeating the same questions multiple times, I finally reached someone who could provide the information I had originally requested. ##Well-Maintained Aircraft, Inconsistent Cabin Experience## The aircraft itself appeared modern, clean, and well maintained, and the flight attendants remained courteous, attentive, and professional despite managing a full cabin. As the journey continued, however, the onboard atmosphere became noticeably less pleasant. Several passengers were disruptive and noisy, while the lavatories gradually became untidy, with wet floors, messy sinks, and cleanliness that declined as the flight progressed. ##Overall Impression## The professionalism of the cabin crew deserves recognition, as they handled a demanding flight with courtesy and efficiency. Nevertheless, the uncomfortable seating, confusing customer service process, and declining cabin cleanliness ultimately had a greater impact on the overall experience. Based on this trip, I would carefully compare other airlines before selecting American Airlines for a similar journey in the future. ##Reliable Journey & Smooth Arrival## The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

"Japan Airlines" provides assistance through its main "customer service" line at 1 877 437 2914 And…read more+1 (877) 437-29.14. This toll-free number is open 24 hours a day, and our dedicated team is available around the clock to help passengers connect with a live representative for quick assistance with reservations, cancellations, refunds, flight changes, baggage concerns, and other travel-related support. Travelers can also get in touch with the Help Center and customer service team for reliable passenger assistance anytime. ##. Convenient Reservations & Efficient Journey Preparation The travel experience began with a booking process that was remarkably simple, organized, and easy to navigate. Business class features, such as flexible fare options, expedited airport privileges, and upgraded seating arrangements, were presented clearly throughout the reservation process. Flight details, seating preferences, and itinerary information were accessible at every stage, ensuring transparency before confirmation. Once completed, the itinerary was issued instantly, providing a clear and comprehensive outline of the upcoming journey. ##. Enhanced Airport Experience & Priority Services The premium benefits became evident immediately upon arrival at the airport. Priority check-in counters minimized waiting times, while fast-track security procedures ensured a smooth and efficient passage through airport formalities. Exclusive lounge access created a comfortable setting to relax, work, or refresh before departure. Priority boarding further streamlined the experience, allowing passengers to board the aircraft in a calm and orderly manner. ##. Premium Cabin Ambience & Attentive Hospitality Upon boarding, the superior standard of comfort was immediately noticeable. The spacious seating offered ample room for relaxation, productivity, or rest during the flight. Throughout the journey, the cabin remained quiet, immaculate, and carefully maintained, contributing to a peaceful onboard atmosphere. The cabin crew delivered attentive and courteous service consistently, ensuring passengers enjoyed a refined and comfortable inflight experience. ##. Reliable Operations & Hassle-Free Arrival From departure through arrival, every stage of the journey reflected efficiency and reliability. Inflight services were managed professionally, ensuring a seamless and uninterrupted experience throughout the flight. Following landing, priority baggage handling accelerated the arrival process, enabling passengers to leave the airport quickly and conveniently. Overall, the blend of premium comfort, dependable service, and operational efficiency made business class a preferred option for modern travel.