Have to say, I am really impressed with customer service. John Miller went out of his way to help me. So many companies would not even return call or email. Nice that they are a family business since 1955. Thank you John Miller :) Will be doing business with you for years to come. read more

Frontier Fence installed a driveway gate and some chain link fencing for us a few years ago. They did a great job. I recently had a minor issue with the driveway gate motor after the gate ran over my garden hose. I couldn't get the gate to close after that. Tommy came by right away and reset the motor for me, no charge. We truly appreciate the great customer service! read more

rude people for a family owned business. Asked for employment opportunities because they have a banner stating they're looking for someone, got some guy not trying to help me, they think fence foreman's shouldn't make 25 a hour. read more

I just want to say I had a great experience with this company. I worked with John and had them build a 20 foot sliding gate. He had everything I needed down to the last washer. The rails were cut t the exact size seamless job. read more

We damaged our steel driveway gate. I wasn't sure it could be repaired. Called Tommy and he asked me to text him some photos. He believed it could be fixed and gave me an estimate. We agreed and they picked up the gate the next day. It hasn't been there a week when his team was installing my gate! It looked brand new. I would give them more stars if they allowed it. Great job, Very reasonable pricing, and a topnotch team. Don't hesitate to call Frontier Fence. read more

We purchased railing sections for a new upstairs patio and I was not satisfied with their customer service. Good value and quality for what we purchased but they were not very helpful. read more

July 17 2020 7:10 a.m I am driving my husband to work i am (9 months pregnant) and this big black pick up truck stops all of a sudden. Mind you we are on 11th and West Valley Parkway two small lane road. I was going straight and this guy just stops in front of the house that he is taking measurments on. My husband tells him stuff out the window and the guy just walks past doesnt apologize or anything. Completely ignores us. Come to find out this is the OWNER of this company. We are completely shocked as i work for a small business that doesn not act or conduct in any way in this manner. Shame on the owner i definitely would not recommend this company based off that he can give a crap less about the publics safety when he is taking measurements outside your home. Did not apologize and VERY RUDE OWNER OF THE COMPANY read more

Too busy with commercial business to work for the homeowner unless it's top of the line fencing. They have earned a good reputation but don't work for the applications I need. My budget is too limited for them. read more

I have Frontier Fence doing all my Fencing and Wrought iron gates and Fence,​ since 1985 The last job at Cielo,​ Rancho Santa Fe, Ca. My client do love it, It looks​ so Elegant,​ and Unique and clean and professional​ !! Thanks,​ Frontier Fence !! www.exteriordesignslandscape.com info@exteriordesignslandscape.com https://www.houzz.com/pro/exteriordesignslandscape/exterior-designs-landscape read more

Frontier Fence - Cielo Development Rancho Santa Fe, Ca. A happy client , Done by Frontier Fence - Fences & Gates Near Me - Escondido, California

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Pretty drab and unpleasant phone service with a lady named Carol. Called to inquire about a fence project. Didn't seem too interested whatsoever. Short answered my questions. Immediate turn off. Passed on this company for good. Second time I've had an off putting experience which was with a male associate. Not sure what the deal is with em carrying a tone that makes folks feel like they're bothering them. Did find exceptional service, eagerness and interest with a competitor though. read more

Extremely poor customer service. After spending close to $30k getting our property fenced in with Frontier Fence, I contacted John to inquire about adding an additional section of fence. I got an abrupt and rude email from John saying that he wasn't interested in working on our additional fence. After asking to elaborate further he continued to ignore my emails and had no further follow up. It seems as if they are only interested in big $ projects and don't care about taking care of existing customers or repeat business. Highly disappointed and discouraged at how the situation was handled and recommend taking your business to any one of the many other fence companies in San Diego that our customer service first. read more

We recently had Frontier Fence come out to quote a fairly small but somewhat complex fencing job (multiple sections with gates with various materials). We wanted a stucco-footed fence with brick-topped columns and sections of wrought iron bars in between the columns, and a wooden gate. We also wanted a second fence for the other side of the house with the same materials and then a very simple wrought iron gate. Everything needed to match the stucco and brick on our house as well as existing property line fencing. It's a bit misleading to give Frontier Fence all the credit, since apparently they don't do stucco and they don't install wooden gates, but they were able to bring in a subcontractor to handle all the masonry, and then they came in to do the iron work (we were on our own as far as the wooden gate). The iron work they did was great, they worked fast, and they helped coordinate the masonry work which was spectacular. They were quite busy so we had to wait several weeks, but I think it was worth it, and the price they quoted seemed very fair. No, not dirt cheap, but fair -- these are legit people, and they need to make a living too. We also wanted a small adjustment made after the fact, and their crew came out just a few days later and made it at no additional cost. They're a family-type operation, so they don't have a huge office staff, and if they're busy, you might be stuck waiting for quite awhile for them to become available. But if their work for us is any indication, it'll be good solid work done by people who know what they're doing, and at a fair price. read more

Frontier Fence - Our new fence, before the gate got installed - Frontier did the iron work, and helped coordinate the masonry work. Hooray! - Fences & Gates Near Me - Escondido, California

I've worked with this company twice now over the span of a four years. They've done fantastic work for me and have always been a pleasure to work with. They left my place super clean before they left too! I would not hesitate to recommend them to anyone. read more

For safety reasons I needed two additional indoor stair handrails so I would have rails on both sides of my stairs that match the 32 year old originals. Due to the pandemic I risked ordering them by email with a description, photos, measurements and the color I needed. I was skeptical if they could match them exactly but Tommy assured me they could. I am overjoyed with everything; quality, price, on-time delivery and best of all they are an identical match to my original rails! I highly recommend Frontier Fence and am so happy that I could support a local small and honest family business. read more

Frontier Fence - New short rail on right matches original rail on the left perfectly! - Fences & Gates Near Me - Escondido, California

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Frontier Fence Escondido. Dreadful customer service. We have used Frontier Fence three times over the past 19 years, they did great work, so naturally we chose them when we needed an estimate to replace our fences. John, who came out to give us an estimate is sadly lacking in follow through and communication. He emailed me, as promised, the day after he came out to our property and stated he was declining the bid, no explanation. I emailed him back and asked why he might be declining the bid...no reply, after another email, and a phone call, I still haven't heard... He was very personable and professional when he came out to my house but truly lacked professionalism and curtesy in follow through. read more

Let me start off by saying the fence looks nice. That's the reason for the 2 stars the rest is all garbage from here. I called Scripps fence and frontier. Frontier came in lower and now I understand why. First off, the guy who came to give the quote seemed nice but asked me what color do you want your fence? To where I said the same as my back fence ( the third side is cemented) The work gets done 3 weeks after I agree to it. Not awesome after El niño did it's damage ripping my fence in half. Now let's get to the job. They advised me the job would be done all in one day. I've never had a fence done in the 3 homes I've owned so I didn't know any better. They come to remove the fence and then leave my yard wife open and they knew I have dogs. Ummm what? I had to call to get a temp chain fence up which they didn't charge for misquoted time and laughed at me thinking it could be done in a day. Oh don't worry, the prickery gets better. 2 days later they come to do the fence and it looks nice but they put it closer to my palm trees that the last fence was. When I asked why,the answer was I don't know. Fine not a big deal. The neighbors share with me saying their fence barely opens and closes now and scrapes. I know it wasn't like that because I have gone in their yard with their permission when I got the quotes. I call and they say about the neighbors fence and I quote, "and? We didn't work in their opening fence so why should we fix it. I sent them picture of the new post they installed while on the call to show them how the post is leaning on their fence. The guy sighs and says "fine, I'll send the guy back out there but you should know his work is impeccable. " I said while he is here he removed some Posts that were next to my trees to keep the branches from growing can he place those back and replace the drip system line how it was? He chuckles and says, heh, ya. I also asked about when they come back to paint it and he said we aren't. I asked well you asked me what color I wanted and I told you I wanted it to match he laughs and said we don't do that petty work. We don't stain or paint fences. I said well I wish you would have told me not sure why you asked the color I wanted. My fault for not asking more than that I guess. So my neighbor let's me know it's fixed and working the way it was. I come home to take out the trash, now the door they replaced doesn't close and is now tight. What the heck? Impeccable huh. Time to call again and of course Posts and drip line aren't taken care of. I take pictures and video and call back to let them know my door doesn't close now and his response is "is this ever going to end?". I said yes when you get it right. Is this how you treat your customers? You give a warranty and don't stand up for the work you didn't do right the first time? He says look I fixed your neighbors fence for free what is it that you really want? I said I want good customer service and for you not to act like a price because I have legit concerns. 2nd I just want it to work right since I paid 3 grand on a fence that operates like crap so if you don't want to correct it and honor your warranty I can Cal my credit card company and dispute the payment you chose. He says I'll send the guy out. No empathy no nothing. Guy comes out while I'm not home because I went out of town and he calls me relentlessly saying nothing is wrong with the fence your car is there and you aren't answering your door so we are leaving. Do I need to be there so you can see if the fence doesn't close yourself. Aren't you fence experts? Fence still doesn't close right. I'll post the pics and you be the judge if this 3.5k fence should close this way and let you decide if you should call frontier or not after this horrible customer service read more

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We recently had frontier build us a 40' or so section of simple cedar dogeared fencing in our yard. They were able to do the job quickly and were pretty painless to deal with. I'm always amazed how much fencing costs but Frontier's estimates were towards the lower end of that still-high pricerange locally. Overall I'd say the work quality was a solid "B" on an "A" to "F" scale. The things I were most annoyed by was that they used nails instead of screws, which I think is kind of weak, and they obviously didn't set a leveled string across to run the nails on a line on; they just drove them all over the place in a ragged line. This isn't a high-end fence we just put in, but it's little stuff that in my mind knocks the work quality down a notch. Also they shattered and left one of my sprinkler pipes which I think is kind of shitty. A pro fence company should know how to work around sprinkler pipes and though I'm sure one gets broken from time to time, they could have pre-empitvely repaired it before it flooded my yard. After complaining after a quarter of my yard was totally underwater they came out and remedied the problem at my request; but it's still not as good as that not happening as all. That water could have caused a lot of damage if our drainage wasn't as good as it is. These two paragraphs are going to make it sound like I was really unhappy and that's misleading--they built a decent fence with a few exceptions and by all accounts they appear a good solid reputable company so long as perhaps you're not expecting work *quite* as good as if you were doing it yourself. Perhaps my expectations are too high... read more

Tommy and John are excellent at building fences. We were first introduced to them in 2006 and have trusted that anyone we refer to them will be well taken care of. If you are looking for a quality fence contractor with a crew you can trust these guys are it! read more

Good selection, decent prices, but office staff is not real patient. The first staff member (Tommy the third?) was awesome, but he told me is in normally in the field. The second trip I had some very impatient guy that was on the rude side. When I corrected the quantity, he insisted I gave him another number. I was also told a 10' section would require an extra fee. Previously I had been told that the sizes I needed would not require a fee. After the pipe was cut it was left on my bumper to load myself. I had asked for a stair railing quote and never received one. Company seems to be lacking in customer service concept. read more

Had Frontier fabricate and install a new custom gate. Couldn't be happier with everything about the product, the service and the experience. Tommy came out and gave the quote, Roger et al did the installation and communication through and with Carol was great. The quality is excellent and the price was significantly less than two other companies I checked with. Just recently needed a minor adjustment to the closing and Roger was out the next day to take care of it. Would recommend without any reservations. read more

I've had work done by FFC, and I've gone to them to bid on fencing. The work already done was to my satisfaction. But the latest bid ... I left the office feeling that it was exaggerated with a high number to discourage my business; at least, that was the impression as I left the shop. Perhaps its just the verbal delivery by the person I spoke with, or that it was late in the day and they were ready to leave. Frankly, given that the place looks like it was designed and decorated by Fred Sanford, I was really wondering by what reason they had for such an outlandish bid. Whatever the case I will be going elsewhere to bid the work, but MIGHT visit to them in the future on other bids. read more

Worst service ever. I requested a change on the quote and a guy name John was super RUDE on the phone and rejected my request. I don't recommend this place at all read more

All I can say is Great Job ! John came out, told him what I was looking for with my HOA he understood measured the job we talked for a bit, a few texts and that was it until I heard back from him that the fence was ready to install. Tommy took over after that. We set a date his crew was coming out to install the fence. They were early they got there before I got home. They started become that. They had to walk all around to the end of the street and walk back up to my house talk about A+ effort. There was 3 guys there. They had half of the fence installed when I showed up. OMG the fence was amazing just what I was looking for. If you are looking for an A+ Job start to finish these guys are the ones to call. We are happy and we will recommend them to everyone that need a great looking fence installed. Thanks again John and Crew you are the best !!!!!! read more

Received a quote from them for a backyard fence as a safety barrier for our pool install, a couple months ago. When I informed them we were ready to proceed with the project, I was told that the original quote was no good and that prices have increased so much so that I would be shocked by a new quote. They said they don't want our business. Didn't even offer a new quote. I understand that prices increase, and was expecting it. But wow, to flat out out say they didn't want our business was very unexpected. Never have I been told that by a company whom I want to give my business to. Please beware, choose someone else. read more

I had gotten a few quotes prior to this one to have 2 gates and a fence redone. The guy who came out for the quote impressed me and they were right on par with the other quotes so I chose them. BIG mistake. The communication has been a joke. The ONLY time I had warning of when they would be out (day- we arent even talking time) was for the quote and to place posts. We weren't warned it would take 2 days for them to set (which ok our bad for not asking I guess), with a puppy we are trying to potty train definitely threw a wrench in things. The problem was no communication about next steps or what to expect. Fast forward to when it was "done". The gate was on backwards (although it had been confirmed with multiple people which way it needed to swing). We called that day (Friday) an hour before they closed and didn't hear anything until Monday. They put in a workorder to have it fixed. A few days go by (Friday morning) and suddenly I get a call that morning theyre a few min away to fix the gate (luckily I work from home or the dogs would've been out and I would've been PiSSED). So they take it off and replace the post and leave (no communication again when they left). So we call the office to find out that they were planning to put it on Monday. I told them this was unacceptable at this point as with 2 dogs we need to have a heads up. They decided it would be okay to put it in that afternoon instead (apparently that post didn't need 48 hours to set). So they put it in. Attached are the pictures of what they considered "finished" and ready to invoice for the remaining amount. I called again and left a voicemail that day. No response. So I called the following Wednesday. Im convinced no one answers the phone as I had to leave a voicemail. They returned the call this time -however as I have to work and can't always answer their call (cause I'm taking calls for work) this became a matter of phone tag. So I sent an email. And for once I got a quick response and it was stated they would just redo the gate itself. I said that's fine but I need prior notice so I can unlock it. That was last week. No word until this morning at 9:30 that they're here and need in (but they tried calling a bit ago and it went to voicemail- note that they didn't leave a message though so no proof they called on my end). So here we go again. Nevermind the fact they cut the post from the old fence off about an inch from the ground so now we have a tripping hazard as well (the fence was moved forward). And for all the hassle we've had to deal with, no offers to discount any of the clearly subpar labor or anything else.. Definitely do not recommend! read more

I had gotten a few quotes for replacing a section of our fence and replacing the gate. The guy who came out initially impressed me and said he would get back to me in a week. Well two months later after multiple phones and being told he will call me back and never called me back; I finally got an email (after multiple emails) from administrative assistant she tells me they are declining to do the estimate, since the project is not something we can/are willing to do at this time ---- WHAT! We asked for a partial of the fence and a gate. They are a fence company correct? So I called to speak to someone regarding the email no one was of course available to speak with me I have never dealt with such a disrespectful business before. Extremely poor costumer service. Please support other local fence business I had to give them one star in rankings to post but if I could I would not have given a star at all read more

Always helpful and handle all of my metal & welding needs.

They sell fence materials. Very straight forward business. Install too. they installed a 3 rail peeler core with hurricane and did a good job. Not 5 star but but good. Their gate work is a little wonky sometimes. read more

poor customer service and expensive. Guess I should give them 2 stars for showing up on time - the guy that came out was not very friendly, took a couple measurements, gave me an outrageous bid, didn't seem like he wanted to be here. So I'll just do it myself. Maybe if you were friendlier (you know, customer service) and willing to work on a reasonable price, I would've considered it. read more

They were a week out for an appointment. When the guy showed up, he was not willing to listen to what we wanted and basically outlined everything they didn't do and told me that we should put up a chain link fence. I asked him to put a quote together for a wood post chain link fence and he quoted just the chain link fence. Their prices were 2X as much as 2 other companies who quoted me what we wanted and could start right away. Frontier wouldn't have been able to start the fence for 3 weeks, then said it would take 1-2 weeks to install! read more

I scheduled an appointment for an estimate on a simple fence replacement at my home in Rancho Bernardo / Westwood. After waiting over two weeks for the appointed day my wife receives a phone call on the morning of from the project manager advising us that Frontier Fencing would not be able to come and give us an estimate because they no longer due business in the Westwood area because of undisclosed problems. I can respect their choice to do business where they please but the waisting of my time and there curt matter a fact unapologetic communication leaves much to be desired. When my wife asked why we were not told this when we made the appointment ? The response was "it was a clerical error". I will give them one star for calling and telling us we don't want your business even if it was over two weeks late read more

I had two gates installed into my existing fence. They were custom iron gates that were each 25+ feet long. Frontier fence made the gates custom for me and did the installation for a very competitive price. I got two bids for the job and frontier fence was the cheaper of the two. The gates were installed very professionally in 1 day. From the time I placed my order and gave my deposit it took a few weeks because they were so busy but I wasn't in hurry. In a nutshell, this is a professional company that has been around for 50+ years. Its a family business thats in it for the long haul. I would definitely do business with them again and would recommend them. My father in law also used them for a huge 30 foot gate that was installed excellently. Overall good service and good products. read more

Frontier installed the fence at our home. Several of the boards were nailed up crooked and were warped. Several more had significant knott holes, and all of the nails rusted and bleed down the fence boards with the very first rain. When we called Frontier about the issues they kept promising to come out but never did and after a while stopped responding to our emails and phone calls. They told us that they use galvanized nails so they shouldn't have rusted, but every single one did. Their solution to the problem was for us to paint the fence. If you were frustrated with their customer service and did not choose them for your fencing job...consider yourself lucky! read more

awful, dishonest, etc by michelle m on nov 17, 2020 - 10 rating on eduardo. no communication from the beginning! from july 2020 to november 2020 nothing but issues. he came out gave us a bid on an ameri star iron fence we explained in february 2020. he knew all the conditions. he cashed our deposit check in july and pushed our install date off and finally showed in oct. he treated our property with disrespect left garbage everywhere, spray painted all 5 gates and fence (which were supposed to come with factory finish warranty. he did the labor digging post holes and decided that he didn't charge us enough and demanded to re-do the contract. he tried to charge us tax on the labor! sorry folks that illegal! all he had to do was show up at appointments, have a little respect, and fulfill his end of the contract. all of the 5 year warranty as per the factory that called. he was supposed to protect the cuts he made with zinc rich product followed by ameri-star paint! l read more

We lost our fence during the terrible windstorm 1/31 and contact Frontier the next day for an estimate. Unfortunately the soonest they could come out was 10 days or so later, as I am sure there were hundreds of people with similar issues. They came out on time and provided prompt, courteous service to my husband and neighbor. The estimate was competitively priced (for Vinyl) and they came out to do the job 2 weeks later. They were in and out without a trace (except the fantastic looking fence!). A pleasure to work with! read more

Frontier Fence just finished a large project for me which included installing black chain link fencing and Aristrocrat wrought iron fencing plus also building and installing a custom wrought iron gate. I found everyone, from the person who quoted the job, to the installers, to the office ladies, to be professional, kind and perfectionists. I had two other quotes and FF beat both of them. The work/installation was top notch and timely. The gate is a stunningly beautiful piece of art. I can recommend Frontier Fence without hesitation. read more

I gave them 5 stars because they took this small job and handled it expeditiously and the result is exactly what we wanted. Frontier Fence Co built our wrought iron fence enclosing our back yard 28 1/2 years ago. The base of a post rusted out recently. I had checked Yelp and saw some pretty critical comments about Frontier but I stopped in their office when I was in Escondido last Friday to see if they would be interested in such a small job. They were not only willing to do it but said if I had pictures of the post they would tell me how much it would cost. I had taken pictures but didn't have them with me so I emailed them later that afternoon. On Tuesday they emailed a cost proposal which we accepted, and Thursday morning they called and asked if Friday morning at 8:00 would be ok. They were here at 8:00 and the post, one supporting a gate, was complete, including its new concrete base, in about two hours. So now, in less than a week from our first contact with them, we have a gate that closes and locks properly to secure our pool rare again. It looks great. The cost was below what we anticipated, and the people couldn't have been nicer or more helpful. read more

after attempting to buy approx 75ft of 'wrought iron' steel fencing for a 'do it myself' project locally in Temecula and running into 3 people at 3 different businesses who could really care less about me or my project or putting the energy into researching a supplier for my needs I was referred to Frontier. I called Frontier Fence Co and got Carol Mellor who handled my needs in about 2 minutes, I gave her my CC# and a day or two later got a call to come pick it up - easy, simple, quick and most of all she gave me the impression that she actually wanted my business unlike everyone else I had tried to give my $1000 to locally in Temecula. kind of sad really that all it takes is a little caring and so many employees don't seem to get it, thanks Carol!! read more

Had a last minute supply need at 4:45 when they close at 5 and they came through for me. Immediately solved a problem I was having and had me out the door by 5. read more

Recently I had Frontier Fence do some work for me. I had used them in the past and was happy with their work so I didn't check anywhere else. My experience the 2nd time around was not so positive. I doubt that I would use them again. If you have questions regarding my recent experience please give me a call, (619) 403-0377. read more