Great experience thanks to the extremely personable rep named Damion. He listened patiently to my…read more situation (combining both work a&t and personal verizon to verizon numbers) and worked diligently and thoroughly until it all happened. He is why I will be going back to that location for next upgrade.

First you need to know that they are not actually Verizon but rather an independent franchisee. The…read morestaff is not well trained. They don't know Verizon's promotions. One person will say one thing, another will say another. They will not provide any support if there is a problem with your device set up or your billing. They sold me a business plan with five lines under a promotion where new devices would be free. They said that the promotion will kick in after three months. Well it has been four month and I don't see any refunds reflected in my account for the excessive amounts they have been charging averaging $400+ per month for five lines with three new iPhones and two BYODs. Contacted Verizon twice. First time they created a ticket and I never heard back. Now I am on the phone with them and they are saying there is no promotion on my account, and to contact the location where I purchased the plan and the devices to inform Verizon about the promotions. This is a rip off. Worst customer service ever.

Gave me professional service with a quote up front and parts ordered. Job completed in 4 days. New…read morehard drive for my Dell laptop - good experience all around.

I had my phone battery replaced at Jeff Wireless and the experience was excellent. The repair was…read moredone very quickly, the price was great, and Jeff had the phone ready exactly when he said he would. But honestly, that's not why I'm writing this review. While I was there, I watched Jeff spend a long time patiently helping an elderly customer work through issues with his phone plan. He even went as far as calling the man's daughter and friends to help arrange a ride for him. Keep in mind, this customer wasn't there to purchase any products or services. It was genuinely nice to see someone treat another person that way. The mark of a person's character is how they treat people when there's nothing to gain from it, and Jeff absolutely knocked it out of the park. I'll definitely be coming back to support this local business. Keep it up, man.

These are the nicest people you could hope to meet, and they did correctly diagnose the problem…read morewith my CD drive. Unfortunately when they put the system back together, promising to return the next day with the proper parts, the system started overheating and smelled like it was burning. I took it to my regular computer repair person who said that the burning smell was from the electrical component of the CD burner which had been been plugged in incorrectly reversing the polarity. Unfortunately for this reason, despite the fact that I liked them quite a bit, I can't recommend them.

I have worked with Jeff and Virginia twice in the past six months regarding my son's Alienware/Dell…read morelaptop. Both times I have been very satisfied with the work and particularly the customer service which starts with Jeff coming to pick up the computer from me whereever I happen to be that day and ending with him returning the laptop to us fixed and with advice about how to prevent future issues. Note that the fact I had to engage them twice had nothing to do with their work the first time and all to do with my 13 year old son!

HelloTech was able to find us an appointment just 3 hours after we placed our order. It was quite a…read morebit more expensive than quotes we received from companies directly, but nobody else could get us in same day - our next soonest option seemed to be 4 days out. Definitely worth it! Our tech Rodney was wonderful! The studs in this house are difficult to locate (diagonal in places? we don't know.) and he tried and tried again until he got it. Then we just couldn't get it quite straight - again, this house is weird - and he kept adjusting until he got it. He was extremely professional yet fun to hang out with. We'd definitely prefer to work with him again on any future orders.

I scheduled an appointment with HelloTech, but the technician never showed up. I waited around and…read moreonly got vague updates through chat that they were "working on assigning a technician." Hours later, still nothing. What made this worse is that I had to ask multiple times what was going on they never proactively updated me. Eventually, I had to cancel the appointment myself. this was still a complete waste of time. If you need reliable service, look elsewhere. I can't recommend HelloTech after this experience.

Elmer handles our small business and personal tech support needs and helps us understand what is…read moreneeded in the ever-changing cybersecurity landscape at prices we can afford.