The knife selection from their online website is fantastic and fascinating. Great value for the prices charged with a lot of unique offerings. I have enjoyed buying many, many knives from this company and usually their quality is excellent. On the rare occasion when it isn't, they have a fair return policy which works well, simply follow the instructions from the customer service team. The customer service team will help clarify any situation and they are quite helpful & nice! I intend to continue to do business with them when I can. read more

It was OK. Selection was pretty good on kitchen knives. The pricing was pretty fair. Going to sharpen one of the recommended knives one more time before I take it back. The other three are performing well. Overall the store is more about Dungeons & Dragons types of swords, law enforcement type of weaponry, And hunting types of weaponry. Well done though. Near and clean. read more

During recent travel to/from New York we had intended to stop at the 'HQ' in Tennessee but we ran out of time! However, as my wife is a collector we have purchased multiple items online many times and NEVER been disappointed! I would recommend this vendor to anyone who appreciates quality knives! read more

Frost Cutlery is known as the "Worlds Fastest Growing Cutlery". That's what they advertise and they have a website too where you can shop at. They also even have a store on the side of the building where you can browse. It's self serve but in a pleasant atmosphere. Now nobody will wait on you but I like that. As nobody will worry you. In the back you can see where employees are on an assembly lines packaging knives for shipment. This is for employees only but you can see them off in the distance. They have lots of knives in here like commemorative knives in a case. They also have gift sets that include knives. I bought a Tennessee Volunteer 1/24 size that included a Tennessee State Quarter from 2002 that is actually in MS-65 condition. It's worth more than the $20 I paid for the truck. UPDATE. They are getting ready to open The Frost Cutlery Knife Shoppe. read more

Frost Cutlery - Home & Garden Near Me - Ooltewah, Tennessee

Stopped here on a whim on my way through the area and SO glad I did. The people working there were wonderful. Super friendly, took a lot of time to help me find exactly what I was looking for, and the knife I decided on has been my absolute favorite go-to knife. Fast forward about a year, I so sadly lost my cherished knife. I called the shop from 3K miles away in hopes of replacing it. They were again wonderful to deal with, found my knife, took my payment over the phone and shipped it out to me. Love these guys and their products. read more

On a Poker Run/ Toy Run and we all stopped in on Saturday. It is right off I75 and has plenty of off street parking. I had never been in there and thought is was just a place to buy kitchen knives. Boy was I wrong. It was a large store and had more knives and accessories than I had ever seen in one place. Everything from military knives to kitchen knife sets (pretty much anything you are looking for). It is worth the stop and if you are looking for Christmas ideas, check it out. read more

Frost Cutlery - Home & Garden Near Me - Ooltewah, Tennessee

Frost Cutlery Company LL is a HORRIBLE company that I will NOT EVER purchase from again, and not only urge others to rethink their purchases from this company I am telling everyone I know to buy their knives elsewhere. I bought 2 sets of knives equaling 17 total, 2 beautiful sets, alas I never received them because I used Paypal, and I typed in my delivery address, leaving in my billing information, but Frost Cutlery Company LL changed the delivery address to the Paypal billing address. I reviewed the information and it was all correct until I received a tracking email, which notified me my purchase was going to the wrong address, an address I cannot go to, and will NOT EVER be able to receive my product. I contacted Frost Cutlery Company LL and spoke with 3 different people, Valerie included, who said she was the manager of that department, and Lisa, and finally an IT tech, who explained that is just how the computer does it, it changes the delivery address instead of the billing address, which obviously doesn't make sense, because if I used a different type of credit card it would not change my delivery address. I have purchased from Frost Cutlery Company LL before, and they make a quality product, but their customer service is SEVERELY lacking and the worst I have EVER encountered, and the only reason I will never purchase from Frost Cutlery Company LL again. read more

While driving down the interstate I notice this large warehouse style building advertising knives, so I thought "let's check this out!" Walking into this place is breathtaking! Knives as far as the eye can see! Every employee I met in the store was very willing to help me. They have a huge variety of brands including Ka-Bar, Benchmade, Shrade, Remington, and Colt just to name a few. Their namesake is their own brand of knives Frost Cutlery. Frost includes all types of knives from kitchen to hunting. They have live action role playing gear in the back of the store. If you happen to have a child, there is a children's play area also in the back of the store. For anyone interested there are also purses and jewelry there. The staff will take out the knives or other cutlery for you to check out and inspect. Must be 21 or older to handle most of the merchandise. Another cool thing to mention is that they have replica antique tools examples include pickaxes, machetes, and knives. So if you need some knives to cut, hatchets to chop, or just stocking up for the zombie apocalypse this is the place for you! read more

One of the worst Companies I have ever dealt with! Customer service totally needs to be restructured. They suck in this department. I called 3 times in less than 15 minutes each time to try to get someone half way decent to work with and all 3 times I got the same personality. Someone who was rude and not interested in helping me, "AT ALL!" One even accidently hung up on me. Thanks Sean. After the 3rd call I asked the women Lisa if she was in a good mood because I had terrible luck 2 times before. Her reply reluctantly was, " Yes I am in a good mood." Then she like the others was no help at all. I can't give a product review because I could not get past the customer-not-service this company has. read more

Frost Cutlery is the only place I buy Case knives anymore. They are consistently and significantly less expensive than any online knife shop I have found, even cheaper than Amazon, and that's including tax! Great selection of Case, but limited selection of other quality brands such as Kershaw and Boker. They also carry Hen and Rooster, another quality knife brand as well as many knife related accessories. The vast majority of their goods are made in China, which doesn't interest me personally, but it's always fun to look. I make it a point to stop in here every time I am in the Ooltewah area visiting relatives. And I've always had great and friendly service here. Definitely worth an hour or so of your time if you are a knife knut like me. read more

My husband and I noticed the store from interstate and thought it looked nice so we decided to stop by. The sign on the door said close at 6. We came in at 4:55 pm. We walked in the door and were asked by a older man if there was something we could help you with. My husband replied kindly no we are just browsing. He planned on telling them how the building looked nice but those two men were incredibly rude and repeated the question the other man just asked my husband. My husband kindly said no and asked if they were closing or something. Rudely the man shortly replied yes in a few minutes. We felt so unwelcome and like they were kicking us out of the store in which they were not closing for an hour(what sign said on door). My husband would have bought a knife for sure but you lost our business! I would never recommend this place to anyone. read more

They said 100% sattisfied or money back guarantee but when I wanted to return the knives because the quality was just cheap they forced me to pay the shipping cost to return the low quality knives.Thier reason was because there was nothing broken in the order I received. Frost Cutlery's word is no good! read more