The worst dentist I've ever been to took 6,000 dollars off my family and the day I got my braces put on told dr frosts assistant fried a hole in my mouth and all they had to say to that was here's a free toothbrush. I've had my braces on for 3 years I prayed 1,200 dollars of my last payment and they wouldn't let me get my braces off without a parent present even though there was no parent present when I was paying my own braces bill. Then made me leave when I had something to say about it. Dr frost is never in the office to help or watch over what his assistants are doing to people's mouths. Takes months to get in for a appointment too and every time you go into there office they chart everything you say or do while your in there office for example I was saying how I took a uber to my appointment and that was documented on my chart what that has to do with my braces and what's going on in my mouth idk what the coloration to that is. Overall plz save your money and don't bother w these people there ridiculous and customer service is horrible. If you want to sit w braces for 3 years even though your teeth are perfectly straight and want a hole fried in the top of your mouth then this is the perfect orthodontist for you! read more

Frost Orthodontics - Frost Ortho - Orthodontists Near Me - Mesa, Arizona

I was referred to Frost Ortho as they were known to specialize in making your smile broad and achieving a full white smile with minimal dark areas. Well ever since Dr. Nichols left, my care at Frost Ortho was never the same. In fact I would have to explain what I wanted for my smile every time I sat down and saw a new doctor. I never once saw Dr. Frost. My smile was already beautiful but I had two gaps in my teeth to close. The only progress I saw was when I was under Dr. Nichols care. In my photos you'll see how amazing my smile was just under 3 months of Dr. Nichols care. Guys after three years, thousands of dollars and inconsistent care, I am very unhappy to report that my gaps are still in my teeth AND my smile shows less teeth than when I came in. Overall so sad to leave such a terrible review. I also called them to inform them that my gaps was reopening and they said they would call me back and never did. I tried calling again and ultimately I feel defeated. read more

Frost Orthodontics - Progress under Dr. Nichols care from July 2022 to October 2022 and regression under Dr. Frost care from October 2022 to June 2025. - Orthodontists Near Me - Mesa, Arizona

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10/10. This practice truly changed my life for the best. I am so confident with my smile now and it is the number one thing I get compliments on now. My entire life doctors told me I would need surgery to correct my gummy smile, but Frost-Nichols permanently fixed my gummy smile all with braces and tads. No other orthodontists in the country can fix gummy smiles like this. They are above and beyond the entire orthodontist field, and because of this I flew in from out of state for almost 3 years just for treatment. Dr. Nichols is one of the best doctors I've had in my entire life, and he is an absolute artist with his gingivectomy. The entire staff is so kind and friendly, and honestly I was kind of sad when my treatment finished because it really feels like a family over there. The office is beautiful and after my visits I would hang out on the massage chairs for a while. read more

Frost Orthodontics - Orthodontists Near Me - Mesa, Arizona

Frost has been amazing! Staff is always friendly. I discovered them a few summers back, when I was visiting and my permanent retainer broke. They were able to get me in and fixed it. Since relocating here, they have been my go to ortho needs. Only reason I don't give them 5 stars is because of their overpowering and pungent air freshener "machines". It's like someone dumped the whole bottle of Glade on the floor. I'm not super sensitive to smells, but this one not only inflames my allergies but gives me a migraine every time. They seriously could unplug it, and I promise you the place will still smell like over the grown popery farm for 5 decades. I've made comments about it and no one has done anything to change it. I feel bad for those who do have massive sensory issues to smells and perfumes who need a good ortho. read more

These folks are my orthodontist. Always kind, friendly and professional. I know I can count on this office to help with the metal braces in my mouth. I trust them. No one better! ​ read more

Update: After sharing my concerns, Dr. Frost personally addressed the issues and made sure the brackets were fixed securely so they won't keep popping off. He also took steps to make things right with our account, which I appreciate. The office manager also followed up with a phone call to check in and reassure me that they're putting improvements in place moving forward. While the past few months have been frustrating, I do feel like they heard us and are making an concerted effort to provide better care and service, and I feel like they handled things very professionally! Quality has definitely gone downhill in the past year, as a previous review noted. Had a great experience several years ago with my oldest, but since my youngest got her braces on less than 2 months ago, we've had to go back in 5 different occasions to repair brackets that fell off. They just pop when she is doing nothing--no eating crunchy foods, not even eating at all the last 3 times something popped. It is impossible to get an appt without waiting several days, and it's miserable for my daughter to go that long with the worry poking into her cheek. Every time we go to get it fixed, the doctor assures me they've checked and tugged on everything and it is secure, but then we lose another bracket in the next week. We are considering taking everything off and moving to a new orthodontist at this point. I feel like they have taken in so many too patients and are not able to keep up with the quality of care. read more

I want to say that this is the most courteous, responsive and professional team working a Dr.'s office that I've ever dealt with. I didn't end up going to Dr. Frost because I found an ortho closer to home who also treats gummy smiles with TADS, but if it weren't for the distance and me being an airplane averse germaphobe, this would be my orthodontist. I can't recommend his office enough. His staff, everyone from Cambrie and Ann bent over backwards to try and get me a consultation as soon as possible. They were so eager to help and lighting fast with responding via text. Dr. Frost's work speaks for itself... just look at the photographs on his website and yelp. If you're close in proximity or don't mind frequent air travel, you need to go here. read more

I have had 4 kids go here and it seems to be going down hill, so please be aware. This is my last child here so I can see the difference. First, the front office ladies could be nicer or not talk about people when you walk off, unprofessional in my opinion as they are the face of the company. I also don't feel like you see the actual Dr.'s much, just the girls who do the work and give some conflicting information. The amount of times I had to bring my child just days after an appointment for broken brackets or pokey wires was a lot! If you have pokey wires the front office ladies do not care about getting you asap even tho those appointments take like 5 minutes. After spending a lot of money at a premium price to get braces here I find it comical they give you a box of fun size candy bars when you get your braces off! Come on now! Maybe a nice toothbrush or water flosser but not crap candy! The vibe is different and its just not the same services. read more

I can't say enough good things about this place. After a negative experience with my previous orthodontist, a friend recommended that I consult with Dr. Frost for the second half of my MSE treatment, which are braces. Upon meeting Dr. Frost I could tell he would be a much better fit for me as my orthodontist. He communicates well and is very professional. He even showed me a scan of my airway at my consultation (which my previous ortho never bothered to show me). I was able to get a better idea of what I needed to treat the sleep apnea and what my options were. Dr. Frost suggested that I get jaw surgery to treat my moderate sleep apnea. I am now scheduled to get double jaw surgery next week. Today I got all of my surgical hooks in. Even though I was late to my appointment (I had mistakenly input 10:00 into my calendar instead of 9:45), they were able to accommodate me. Brittany is my favorite tech and she did an amazing job putting in all of my surgical hooks and everything else. She took time to make sure there were no sharp and pointy edges and that I felt comfortable. I saw Dr. Nichols today and he is so friendly and awesome. He was very encouraging and said, "I am so excited for your surgery," which actually made me feel excited about it too (I had been anxious and dreading the surgery up until he said that). Every member of the team that I have met is wonderful. They are professional, upbeat, kind, personable and friendly. Even though they get really busy at times, they communicate well with one another and have a good system going. They put you at ease and make you feel like you are in good hands. They even play great music that lifts your mood. It's a vibe. Oh, and their massage chairs are awesome! I always leave their office feeling happier and more energetic. I'm really thankful to have found Dr. Frost and his team. read more

office experience was seamless all ortho supporting staff amazing care quality top notch. payment plan was easy I was recommended. i looooove the experience and the result which is all that matters in the end. worth every dollar spent. its not just any smile. its a beautiful better than hollywood "Frost" smile, it is real and perfect as it could ever be. i love that its my smile and looks amazing. i can tell there is pride in his work and the value and pride and care is in everyone there. Thank you Dr. Frost for being a smile with a brand anyone would want. read more

Frost Orthodontics - Frost smile - Orthodontists Near Me - Mesa, Arizona

Could not recommend this office and it's practitioners enough! The staff is so knowledgeable,helpful, patient, and accommodating. The office itself is next level. Extremely beautiful, organized, innovative with experienced practitioners. We brought in my daughter who has Down Syndrome to see Dr. Frost for a palate expander. The entire experience was amazing from start to finish. The warm greeting and thorough communication from the staff at the front desk, to the play area for kids to keep our daughter busy during our very brief wait, and the smooth checkout process. First of all, as a nurse who has worked with hundreds of doctors, I was immediately impressed with how personable and caring Dr. Frost was towards our daughter's case. We first began the consult by just chatting and speaking on our background, and once we delved into the clinical aspect of the appointment you could really tell he knew his stuff. We learned so much about how we could best help my daughter and take care of her unique qualities. It's very hard to find a doctor who is both extremely knowledgeable/experienced and who is very personable and caring. We spoke of her plan in depth and made a goal to address her case when it would best benefit her, which is when she is a bit older. We really appreciated how honest and thorough he was. As a parent to a child with special needs, it is also extremely hard to find an office that one has the knowledge to treat your child, and two the right qualities in providers and the resources the office holds. Inclusion is a beautiful thing and definitely something you find amongst this great group of staff! We have been to so many offices for our sweet girl, and this experience was absolutely a highlight. Highly highly recommend! read more

I called to make an appointment to have my permanent retainer removed. I was told they accept my insurance, but it would be $320 if my insurance did not cover anything. After the retainer was removed, they refused to bill my insurance because "we have done this thousands of times and insurance does not cover retainers." I do not know why they wouldn't bill my insurance regardless. I was charged $320 out of pocket and scheduled a follow up appointment to pick up a new set of removable retainers. The day before my second appointment they called me to say there was a mistake because they only charged me for the bottom retainer. So they are going to charge me another $320 for the top retainer. They also rescheduled my appointment because "there was a glitch in the system." I would have went somewhere else if I knew I would be charged $640 for two retainers. They also failed to completely remove my previous retainer. I recommend others avoid this orthodontist because they refuse to bill insurances, give misleading quotes, and cannot properly remove retainers. read more

Super Fast and Easy Process, Professional and Knowledgable Staff, Just Be Careful In Regards To Billing. The day my braces were installed... I was surprised at how organized and efficient everyone was. They put everything together in a short amount of time and really have the system down... it really doesn't take much time at all to get your braces done. Each trip in is less than 10 minutes and then you are out the door ready for liquids and soft foods for a couple days after each tightening.... Lol... The assistants here are pretty stellar, it would be difficult to pick a better crew. Everyone seems so happy about what they do at work it is almost surprising! Except maybe one of the desk girls... lol... You can guess which one... Everyone else is almost glowing with positive energy. Dr. Frost really picked a great group. Dr. Frost as always was professional and really seems to know his stuff... Not that he wouldn't after around 25 years of doing it.... But he does a great job. He tries to stop by and be personable and then he is off the the next patient in a flash. The guy really has it down to a no time wasted process. All in all I have to admit getting braces wasn't as bad as I thought it would be. The end result is good and having a nice set of teeth is something I should have done earlier. Just Be Sure About Billing and that the insurance estimate is only a quote. You sign a contract and pay the $3,200 out of pocket and they are supposed to bill your insurance for the rest. A few months after my braces were off we started getting these annoying phone calls from Ortho-Fi which is apparently some company related to Frost that processes payments for this office. We called our insurance company to see why suddenly we are supposed to pay $700-$800 more after insurance was supposed to pay their part. The insurance company said that the office had submitted the bill incorrectly and they told us what to say to frost to get them to submit it so our insurance would pay. After we called Frost's office twice they always seemed like it was annoying we disagreed with the bill. Nobody ever called us back to update us until I changed my 5 star review and added comments. We just got enough calls from Ortho-Fi to get me to feel changing phone numbers was easier.I had given them 5 stars before Derek ended up calling us after being my updated yelp review and he got it straightened out. Derek was professional when taking to my wife and she felt happy with his service. So I am glad we got it resolved, but it would have been better if the problem hadn't happened or at least it didn't take so much effort to resolve it. All in all, Dr. Frost and his people are a pretty good group. I cannot stress enough to be mindful of the billing process. Other than that I feel Dr. Frost is probably one of the best in his field. read more

Horrible experience! My daughter went there to get her braces done, the office staff was nice, they had good Google reviews, even though the price is much higher than other orthodontics, we decided to go with Dr. Frost. It took us 3 years to finish the treatment, she had to get braces twice from him! The first time, she had braces for 1.5 years and he messed up the alignment of her bite so we had to do it again for the second time but after 3 years my daughter's teeth and bite is still not good, she can't bite down completely, and she can't close her mouth when she sleeps, this has created a lot of respiratory problems throughout the years. Dr. Frost was very upset when we brought up the problems my daughter was having after her treatment, and he said that it's very hard to correct the bite because she's a teenager, and her jaw was still developing. This is totally not acceptable and we don't want anyone to have to experience what we've been through. read more

The best ortho my family and i could have ever picked. 3 kids and our dad were seen by Dr. Frost. Amazing, Friendly and Caring doctor!!

We love a good ortho office! The staff is amazing and so friendly. Always responsive and catering to what you need! Couldn't recommend this office more read more

I am in the middle of treatment and I love it! I also love the fact that after every appointment you can grab a ice cream! The whole staff is very kind and nice I have not met a one rude person here they make me feel so comfortable! read more

The greatest and most thorough orthodontic care in the world. I've had a lot of experience with different orthos and I never felt more sure of the treatment I received until I sat in their chair. They're so supportive and kind. I'd bring my kids in at times and they were so accommodating. As an adult, as a mom, braces can seem intimidating and they made it a breeze and so enjoyable! Love my Frost Fam Highly recommend! read more

After my daughters got their braces off, I realized I couldn't be left out and needed a Frost Nichols smile!! They create such a confident, amazingly beautiful smile. Everyone that works their is top notch! You never feel like a patient, you feel like a friend. Can't wait for my smile reveal coming up real soon!! read more

Not sure why my name is showing Nicole because it's Mandy..... but I can't think of enough positive things to say about frost and his team. They are all highly skilled and knowledgeable about their work. I've been going here for 10 years and now have 4 kids seeing getting treatment as well. This is hands down the best ortho in Arizona. I had 5 failed attempts at braces to fix a bite issue and finding frost I was able to get the treatment I needed for a permanent fix and have peace of mind that none of my children will ever have to deal with what I dealt with. Would recommend to anyone seeking orthodontia treatment. Go see my frost friends right away :) read more

Frost Orthodontics - Two cute kids and frost following the "guidelines" of face masks. - Orthodontists Near Me - Mesa, Arizona

Dr. Frost, Dr. Nichols, Candace, Jordan, Mallory, Megan and the WHOLE STAFF ARE AMAZING!! I'm a 55 year young woman who travels to Mesa AZ from Palm Desert CA just to get treatment from these wonderful team members. Every single one of them are exceptionally highly skilled and the VERY BEST IN THEIR FIELD, so uplifting, upbeat and sincerely care and love what they do plus they have the most advanced and state of the art equipment! Although my teeth weren't too terribley crooked, I wanted a wider and more dynamic smile... am now 1/2 way through my treatment and it's been very comfortable and seamless and I'm seeing results which is very exciting!! I've seen many, many gorgeous case results of Dr. Frost and there's no one else out there that has his level of proficiency, skill and genuinely loves his work and patients. I did a ton of research before I chose Dr. Frost and his team and I recommend them to each and everyone of you, no matter your age, to sign up to get your Frosty Smile!! read more

We all know that this is one of the best orthodontics office you can ever receive treatment from. But did you know that they go above and beyond?! They have massage chairs while you wait. A play area for kids with toys and ipads. And they literally gave me a fancy electric toothbrush after my braces were first installed. I will definitely be choosing this office for my go to orthodontist. I would definitely recommend this office to anyone I know. How can you say no to 10/10 treatment & the extra miles they go! read more

Pretty amazing at first. Loved it had my braces for a really long time. Started to Feel like I Was getting rushed out. Like they kinda stopped tryin. Seeing all the post flowers balloons for Other who got their braces off on Instagram and being in there so many times I couldn't wait for My day to came. Not super special. Went for retainers top didn't fit. Didn't see frost. Still in pain bit isn't right. Went in a second time still not fitting. Ending just kinda bummed me. read more

The entire staff is amazing. They really take the time to get to know you, explain everything you need to know to make an informed decision and do their best to accommodate any requests! Overall: great experience. read more

I can't say enough good things about Frost Nichols. I had braces and a gingivectomy here and the entire process was so seamless and my teeth came out PREFECT. All of the ladies here are so kind and make me feel comfortable ever single visit. I 10/10 recommend Frost Nichols to anyone who is considering braces or gingivectomy. read more

The before and afters are absolutely beautiful! Scheduling is so easy and they are so easy to work with as far as payment goes (insurance, cash, financing.) We refer all of our patients there and they're all 100% happy with their service! read more

Dr. Frost's office and team are OUTSTANDING. Everyone is so nice and constantly going out of their way to make a personal connection with their patients. My mother, 4 brothers and I all went to Dr. Frost and we all have amazing smiles now. Seriously worth the money that braces cost!! Wouldn't recommend anyone to go anywhere else read more

Frost Orthodontics has always been so professional and welcoming! They have an excellent front desk staff, I always feel welcomed when I walked in. read more

This whole team is absolutely incredible. I had an extremely gummy and crooked smile my whole life, it was my biggest insecurity, something I always wanted to change but didn't know how. I live in Los Angeles, and I saw many orthodontists over many years here to try help me with it. I traveled to multiple dentists in multiple cities in Mexico to look at it. I got Botox in my upper lip to try to help (spoiler alert - it didn't). I looked at getting my upper lip fused to my gums so it wouldn't raise up so high. Every single dentist I saw said that my only solution was to get this crazy jaw surgery where they cut out the excess bone causing my gummy smile. It was insanely expensive and the recovery time was over a year. Obviously a major surgery and not something I wanted to subject myself to. I was about to fully give up and live with my gummy smile for the rest of my life. One night, I decided to look online ONE more time for a solution. Frost-Nichols happened to pop up, and I saw a before and after photo of one of their previous patients who had a gummy smile almost exactly like mine, and in the after photo it was completely fixed. I immediately sobbed and booked a consultation with them. From my first visit to their beautiful office I knew this was where my lifelong problem was going to be fixed. I got braces and 4 TADS installed. I traveled from LA to Phoenix once a month to once every other month for 22 months. I just got my braces off yesterday and I NO LONGER HAVE A GUMMY SMILE! I have a beautiful smile I can be proud of. It's so surreal and I'm so grateful. An issue I never thought would be fixed, they fixed in 22 months, WITHOUT SURGERY. I cannot recommend this place enough. I want to shout from the rooftops how amazing they are. Every single person there is so incredibly nice and caring. The office space is so aesthetic and welcoming. Saying "thank you" doesn't suffice. You have changed my entire life. I am no longer insecure. I can smile with my teeth in photos now for the rest of my life and not hate the photos. I feel like fully myself for the first time. No more embarrassment and hiding. Truly such a beautiful gift they've given me. Thank you infinitely. read more

Dr frost does amazing work. He was able to correct a major mistake made by another orthodontist on my son! My other son and both step kids also have had amazing work done by dr frost. The office environment and staff are friendly and inviting read more

Frost Orthodontics - Orthodontists Near Me - Mesa, Arizona

Frost Orthodontics is absolutely the best!!! They fixed my teeth after a bad incident at a dentist and gave me my beautiful smile back! The staff is amazing along with Dr. Nichols and Dr. Frost! They are always super friendly and professional and know how to give you exactly the smile you want while being very reasonable! I am so glad I found them and they were able to help me! The most important thing you can wear is your smile and was able to get my confidence back! read more

I cannot recommend Frost Orthodontics enough! They are kind, thorough, and truly care about their patients. They always try and accommodate my schedule and truly make you feel welcome. Not only is the staff incredible, but the work the doctors do is out out of this world beautiful! Frost Smiles for life read more

I'm not sure where to start but if you're looking for THE BEST then you found your place. Scale 1-5 5 being the best and during covid19 -Ease of getting and appointment 5 We did ours with a virtual appointment with in an hour and had a video and conversation with the actual Dentist and an appointment for the next week! - Cleanliness and sanitation 5 Everything is pristine and there are masks and temperature checks for caregiver and patient. You must sanitize your hands before and after touching community pens and then they wipe it down. Besides the fact that people are sanitizing and cleaning while you're there. The staff is also wearing protection! - Customer Service 5 From the emails, to phone calls and seeing the Orthodontists. Every person cares and take time to explain the process from procedures to billing. My son has anxiety and so does my pocket book! Both beyond satisfied! They care and they care about the whole process! - Technology 5 They staff and orthodontist educate themselves have ground breaking technology and timeless work! I can't wait to see his smile! His jaw pain is already gone! - Care 5 You'd think with how sleek and tech savvy this office is that it's all be about the money! NOT at all. You will get 1:1 care and the Staff and Orthodontists have this warm family feeling! I am beyond grateful! I will update pics once my son is all done and you can see the amazing work! read more

I was not impressed with my experience at Frost. The staff do not communicate to each other effectively which resulted in a way longer treatment then necessary. It left me very frustrated with the last year of treatment when nothing changed. They repeated the same steps over and over when it of course changed nothing. I feel as though they don't review your charts, you definitely need to be your own advocate even if you are not the expert. It was very difficult to get appointments, I even had to wait a few days to get a quick appointment to fix a bracket. I appreciate many things Frost did for me but overall I would not go back. They did not live up to the hype. read more

My wife chose this orthodontics and the ortho staff that assist with service are awesome. Although the front desk staff are pretty snarky and not the best in terms of treating our family with respect and good customer service. I feel they need customer service training.. read more

Hands down the best orthodontist in AZ. Literally thousands of people have said the same thing on yelp! I was referred to Dr. Frost by a friend and I could not be happier with the results thus far. I get my braces off in seven more months and I am, needless to say, very excited for the end result. Frost is a bit more expensive than others but worth every penny. Why would you want the cheapest option for something so permanent? read more

We LOVE all of the staff @ Frost ortho!! So friendly, helpful and kind! The beautiful smiles created are the bonus to this amazing orthodontics office!! read more

I dont go here personally, but the kids and my gf do and I got to take the kids today... needless to say this is the best time I've had in a waiting room ever. Sitting in a zero gravity massage chair while eating a free ice cream sandwhich as Harry Potter was Wingardium Leviosa- ing on the flatscreen TV is my definition of great service! The staff is super friendly and they had an awesome setup across the board.. I might even consider getting a retainer from here whenever I decide to wear one again! 11/10, would wait here again any day! read more

I've heard only good things about frost orthodontics! Quite a few of my friends have recommended them and I get why!! Honest, friendly and most important well educated and know what they are doing. read more

Dr. Frost and his staff are top notch! Extremely professional, office is super clean, spectacular with tv's and fun music, video games, and an ice cream/coffee bar...wow...they went the extra mile. The technology they use for braces is cutting edge. I'm comparing what I went through decades ago which was basically medieval dentistry to what our children's experience is currently at Dr. Frost's office, no comparison. Stay tuned when the braces are off we will write another review. So far so good!!! read more