3 members of my family have utilized Fry orthodontics for invisaline braces. While the initial cost is high, Fry offered free retainers for life. This sealed the deal for us because without retainer use your teeth will move over time . Recently, Fry changed their policy where you pay an ADDITIONAL $795 for retainers and each set will cost you an additional $50 (retainers typically last about a year). They are allowing their previous patients to drive to remote offices and still get their free retainers, but it is extremely disappointing that Fry is make by the deal they offered extremely difficult to fulfill unless you continue to pay more into your investment. My feedback is if you make a promise, fulfill it without screwing your customers. read more

I finally took the leap of faith to get braces at the age of 57! One year and a week later I have pretty and comfortable teeth! I say comfortable because my teeth were straight enough but over the years my lower front teeth were moving and achy. I also had jaw issues that I thought I just had to live with. Had NO IDEA braces would correct my clicking jaw. My bite is 100% better and my teeth are straighter than I thought they could ever be. The cost now of braces is worth it because dental fixes later will cost more in the long run. Everyone at Fry is beyond friendly. You will love your experience! read more

My experience today was horrible. I am a nurse Practitioner and I run a big business with staff and families. I have never rushed patients or make them feel rushed just because of short staff. Today, I was rushed and I could feel the attitude in my mouth! As I got worked on. Even if I was 11 min late, I don't deserve such kind of service. read more

I have literally waited 20 years of my life to get braces without having four teeth extracted due to severe crowding. I have seen several orthodontists abroad, in Washington DC, and in Overland Park but I haven't come across anyone like Dr. Jeremy. He was the first doctor who recommended me to have braces without any extraction and that was my dream come true situation. He thoroughly explained the entire process to me & my husband. We felt very satisfied after our first consultation and decided to move forward with him. Luckily, that was the best decision we have ever made. I had a severe crowding and after having braces for 18 months, I have got the smile I have always dreamt of. I love Dr. Jeremy & the entire staff. I have moved back to Washington DC but in every two year, I visit Dr. Jeremy to get my new retainers. They always go above & beyond to make my trip pleasant & to meet my expectations. The entire staff is very friendly & welcoming. I highly highly highly recommend Dr. Jeremy. You will NOT regret ever! read more

Starting in calling to make an appointment they are not helpful at all sounded annoyed to my questions. Then making an appointment takes 2 months to see someone that's ridiculous. then when you do go for the appointment young inexperience kept asking someone if she did it right and then In one of those she placed the bracket wrong! I do not recommend this place. read more

I have absolutely no complaints about this office; however I could see where the more sensitive types who like very attentive service would see this as more of an assembly line. I do have to admit- my case was very simple- I only had Invisalign for 4 months. I had an initial visit to talk price and treatment. I went ahead and also had my x rays and scans done because I went in knowing I wanted Invisalign. I had a second visit where I got the trays (I was give 12 sets up front), a 3rd where I got the last couple of trays/to make sure it was going well, and my 4th was when they removed the little button things from my teeth (they were put on so the Invisalign would snap on before I started my treatment) and took impressions for my retainers. I only went back for a couple of minutes after that to get my retainers and make sure they fit well. Although my doctors were not my best friends I never felt they were unavailable, paid too little attention, gave too little time to me etc. I think they are very efficient. I don't want to be at the doctor all damn day. For the most part, I was in and out. When I made appointments I never had a problem getting in, but I also never had any problems with my treatment or needed them for anything outside of my visits. I think the staff is EXTREMELY nice and helpful. Invisalign is not easy at first. Having something in my mouth all the time initially made me want to gag. I also had a lot of problems with the trays cutting my tongue and inside of my lips/mouth. I had to file down every single tray with a nail file before I put them in. Eventually the pressure and the generally feeling of something in your mouth goes away. I was totally fine about a week in...maybe a week and a half. Filing helped me A TON. I wore my trays at least 22 hours/day and only drank water. There is more pressure when you change your tray, but it went away after day 2 for me. I was given 2 options for retainers after treatment- either another tray (but it's thicker and more sturdy) or a permanent one that they glue in. I went with the tray. I have to wear it 8 hours a night FOR THE REST OF MY NATURAL LIFE. I think the treatment in total was $4,800 and you get a minor discount for paying in full upfront. You get a free retainer each year for life after treatment and I also got my front teeth filed after because they had ridges. That didn't cost me anything. I had 16 trays total and changed them weekly. Again, I had a very simple case. It was so much money I almost had a heart attack, but, for me, it was definitely worth the results. The new car will just have to wait until next year. read more

I got a living social deal for a consult for invisalign...something I've wanted to do for years. The office staff was SUPER friendly. I was a little nervous because I made the appointment over my lunch break, but as soon as I walked in, I got to go straight back, and not just sit in a room and wait, but start immediately! I was in and out in less than 40 minutes and was very impressed. They work with you on any questions they have, help you figure out your insurance, go the extra mile. The only thing is they are a little more expensive than most places, but I guess that is what you get when the orthodontist is on the board for it! I've got an appointment to come back in a couple of months and am excited to go back! read more

Fry is astonishingly personable. Between our first two appointments, which spanned 6 months, personnel complimented me on a haircut. I have no idea how they would remember how long my hair was, this is just a sample of who Fry Orthodontic is even with the smallest of things. Additionally, they have been exceedingly kind to my daughter who has significant dental issues. She has been very insecure about her smile for a long time. Fry Orthodontic has brought us both to tears with their heart-felt support and care. Crying is uncharacteristic for both of us, so it is especially unique that they "got to us":). It is mindblowing to me that an orthodontist can mend a little girl's smile along with filling her soul with so much positivity and hope. read more

BEWARE!!!! This billing practices of this company were apparently written by the Gambino crime family. I was late on a payment and when I went to bring the account current - I was told that they "dismissed" the account and I would have to enter into a new contract with auto-deduct. When I objected they made clear that my daughter would not receive any more orthodontics service until I signed the new contract -- literally an offer you can't refuse!! Reprehensible. Your kids teeth/health are simply a commodity to them to be leveraged against whoever is paying the bill. read more

Our Orthodontist (Dr. Osborne) retired and the practice is now under the much larger Fry Orthodontic Specialists Group. Before the change, appointments were easy to get and change. Dr. Osborne ran a great office with a great staff. We do like Dr. Zach Williams but now under Fry, appoints are literally months out if you need to reschedule. The personal touch has been lost within the office and it feels much more like an assembly line business. I had to rescheduled an appointment due to illness and the earliest appoint they could find that would work was almost 2 months later. read more

The Boy, sadly, inherited my awful teeth, so he's going through the braces regime just as I did thirty-something years go. Let me tell you, orthodontia is light-years ahead of where it was then, and Fry has been providing state-of-the-art care for his teeth. They are gentle, his smile is already much improved (although he still has several months to go before the final configuration) and the staff is helpful & will work with you on insurance coverages & payment plans. Plus, their multiple locations make them uber-convenient. read more

The office in Raytown was so awesome. I was a precious client for comfort dental and omg! The difference with fry and comfort dental words can't even describe they are reasonable and affordable prices with their services and nothing is hidden with them! They really want to help you and you can tell as soon as you walk through the door! read more

I would recommend Fry Orthodontic to anyone looking for Invisalign. I always got in and out and Dr. Jeremy always picked up on our conversations right where we left off from last time! read more

We are extremely pleased with our experience at Fry Orthodontics. My 13 year old daughter has braces now. We never wait more than 5 minutes in the waiting room. Every single person - from the receptionist to the techs to the doctors - are wonderful. We actually enjoy coming. read more

Very upset with their accounting department. I had my braces removed because I was not happy with the services. They still wanted me to pay for the services I was not receiving... As a result my perfect credit has a blemish from Fry orthodontics. The item will eventually be deleted but the hassle of it all is frustrating read more

I had a great experience at Fry. The staff was always very friendly and appointments were always on time. I really appreciated the Sonicare toothbrush I received when I first got my braces. As an adult with braces I was a little hesitant about the experience but I was very pleasantly surprised. I had to transfer midterm since I was relocated out of state and the process couldn't have been smoother. I was referred to another orthodontist and am very happy with that referral. Pricing seemed fair. The only drawback I noticed was that my appointments weren't always with the same orthodontist. With that said, I'm confident my progress wasn't affected by this. read more

Although they give u a good smile and they are nice friendly people, every time I have gone I have left angry and in pain that was not needed. read more

Fry Orthodontic Specialists is a very high volume orthodontist (but still expensive) . It is difficult to get appointments (especially in the Missouri offices) that are not weeks/months out and it is almost impossible to get appointments before or after school. Since this is a very large group, you will also see many different Orthodontist, losing the personal touch. I suggest finding an orthodontist that has fewer locations. My daughter went to an office that only had 2 orthodontist and a couple of locations. The care was better and it was much easier getting appointments before and after school. We also never felt rushed in/out like we have at Fry. I think they have just grown way to big. read more

Upon the poor customer service I received while in the consultation stage with my son, I did receive a call from Dr. Fry. He made sure to let me know he was on vacation with his wife and took time out of his schedule to call me. He also made a point to let me know that someone in his office may have acted poorly in sales and that I should relate since I'm in sales, as he discovered by my voice mail. At least that's what I'm hoping vs she judged me because I was in sales. Since I'm not sure, that's not a good thing. Most of all he let me know how many customers he does have and it made me feel like a number. As my spouse pointed out after I got off the call, did he ask what he could do to keep my business? No he didn't and he didn't offer anything to me, to reflect he wanted to keep my business. Like for example the simple question of how can I keep your business? Not even a let us take 10% off the original price because we overcharged you. My spouse said he definitely has the power to make anything like that happen but it wasn't even a thought. After all he must need a way to continue those vacations! There are TOO many orthodontic choices in Kansas City to be a number and deal with poor customer service. I say to you Dr. Fry, maybe you also need to learn a lesson from this vs just your staff as you suggested. read more

Fry Orthodontics is really great! I already had braces as a kid but over time my teeth started to shift a bit, I wasn't happy with my smile anymore and was embarrassed at times to show my teeth. So I went into Fry and we came up with a great plan to help me get my perfect smile. I ended up getting Invisalign which was perfect for me! Fry is very affordable and I even received a discount for being referred by a friend who was already a customer there. Dr. Jeremy is such a nice guy and really made every visit easy and very comfortable. I am now more confident with my smile, I smile a lot more and I'm definitely not embarrassed to show my teeth anymore. I highly recommend Fry Orthodontics to anyone looking to improve their smile. Thanks so much FRY!!! read more