These folks are part of PayLessForOil.com. They claim to have great customer service, but once…read moresomething goes wrong, they point the finger at the customer. A week ago, Paylessforoil.com made a delivery at my house and damaged the hose bib which is located right next to my oil fill pipe. This caused water to gush from the broken pipe outside my house and flow down into my basement, causing a pretty significant flood with ankle deep water in parts of the basement. We have tons of things that were damaged by the water and Lisa has been cleaning stuff out of the basement since so we can throw it away. Hopefully our washer and dryer are ok as it's hard to tell if anything was wet and may cause issues down the road. I've been trying to work with them for a week, but have had little success in talking to anyone other than the receptionist and office manager. I keep being told that the photos and video we sent (of the driver's hose getting snagged on something and then he pulls on it) were forwarded to "management" but whomever they are cannot be bother to call me, I guess. We've been a customer of Paylessforoil.com for 13 years and this is how they are treating us. Only after threatening a small claims suit did the president of the company get back to me. Sent an email, couldn't be bother to call. He essentially told me to pound sand and terminated our account. All of this could have likely been resolved with a simple phone call.

4 Mar 25, 0800, called in for "no heat". Pleasant, knowledgeable human lady answered in 2nd ring…read more She said service person would arrive today, and would text before arrival. Service person arrived at about 0930. Replaced inop component. "Out the door" by about 10:00. Maybe I got lucky. What kind of a company responds that quickly? I may have the answer...a really well staffed, responsive, well trained company. My heating system is oil...but I have to assume similar responses to other systems. Don't waste your time "looking around"...try these guys.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Had a scare last night with the carbon monoxide detectors going off. We had Columbia Gas come out…read moreand they said it was probably the boiler or some sort of venting issue. We left for the night and called Baystate Comfort this morning (between 7am- 8am). James was at our home between 8:30-9am!! He was able to repair the issue, but warned us that our furnace is on borrowed time. He was very knowledgeable while explaining the process of a replacement and how it would benefit our home. He also was patient answering all of our questions about other options (routine maintenance, duct tape, prayers, etc :). In the end, he will be sending us a quote for a new furnace and hot water heater in one system, and we are working on setting up a game to pay for it. Thank you, James, for making us feel as ease with the no more carbon monoxide and moving forward with a new system!

My tennant texted me last night 12/18/18 at 8:00pm and told me he had no heat on the first floor…read more Called all the big names in heating and air and the best they could do was show up at some random time in a few days. One tried to schedule a time for mid January. That was not going to work. I took a chance on a local Agawam heating and air conditioning firm that was well reviewed on Facebook. Chris answered right away. I started a group text for him and my tennant. They figured out a time to meet TODAY. :) The heat got fixed TODAY!!! Is Modern Heating and AC the best HVAC service provider in the greater Springfield Massachusetts area? Not sure but they do seem to kick ass. Awesome response time and customer service Thanks Chris-

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

The biggest waste of my time and money. Patiently looking at my furnace trying to figure out what…read morewas wrong, just to come to the conclusion that he "couldn't figure it out." Overpriced and ZERO efficiency. I wouldn't recommend at all.

If I could give negative stars, unfortunately I would. After dealing with issues with my furnace in…read more20degree weather I was told to call Reidy Heating & Cooling due to a recall issue. Unfortunately, I had the wrong company But I was unaware. However, instead of them explaining that to me, they were beyond rude. I was very nervous due to the fact that I have three young children, one of which who has sickle cell disease and can go into a crisis at any moment leading us into the hospital for God knows how long. Instead of dealing with empathy and common human courtesy And explaining to me, they were not the ones to fix it, they treated me with complete disregard and disrespect. I understand and I'm not having the capacity to come and view it or fix it, especially with the part not belonging to them. However, they made me feel more than less than. They made me feel stupid and little. Their business etiquette was very subpar. I hope none of their children ever have to deal with the issues That my son has to deal with. The The receptionist was beyond rude and let it be known that I was interrupting her afternoon. And the owner was a complete jerk who told me he had a solution and then hung up in my face. Even if they provided exceptional work, their customer service was in the trash. Since I couldn't explain to them how hurtful they were on the phone, I guess a review online is the only way to do it. I'm not one for negativity, especially spreading it around however, this business does not deserve a positive from me. The most positive thing I could walk away with is not having these people in my home.

I had issues with my 40+year old boiler not working very efficiently, I contacted Murphy Mechanical…read morethrough several references that had previously had work done by them, he explained to me that my boiler was very inefficient and that with current technology and systems, that with a new system almost 90-95% efficiency it would be cost effective to have a updated system installed and that I would see immediate results in my heating and a/c bills. I couldn't be happier with my new system, and with the service Ryan and his workers installed and provided. I would recommend him for any service or installation needs. He is very personable and explained everything to me in detail.

From the owner: murphy echanical services proudly serves western mass.read more

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

Do NOT use them for WAP low income. All they care about is making money off putting useless hvac…read morestuff in house that did not need it. They did nothing to help me at all. All they did was screw me over and try to make money for themselves. It would have ended up costing me money to fix all the cosmetic problems they left in my house after they got what they wanted out of me. Thanks for nothing!!!!!!!!!

I just don't understand why folks don't even bother to reply to your inquiries…read more I asked for a quote from them and no one replies. Another crappy business.

Walter's is so greaf I can't recommend this company enough! They came quickly and were so…read moreaccommodating, in contrast to many other bigger propane companies.. highly recommended. Snd SUPER NICE TOO!! Walter's get a 20 plus!!

Probably the best propane company in the area. Much better…read moreservice than the larger distributors