So I came in here today because I needed to get a light bulb changed in my truck and I had all…read moreintents and purposes I'm doing it myself and getting the project started when I got home from work. I got to store around 12:15 p.m. and was greeted as soon as I walked in the door both servicemen behind the counter or very friendly and this is the first time I've ever been to an O'Reilly store. They walked me through what type of bulb they have and gave me what I needed and I was able to make the purchase and then they helped me to install the bulbs afterwards which was a great deal of help for me including helped me to add a Greece to the bulb to keep it from corroding for later use. It was exceptional service and it was excellent quality. I have gone to the competitors for many years and I decided to give them a try I will now be going to them from now on. If you are in the need of something for your vehicle try them out I have a feeling that you'll be happy that you did. Thank you so much for listening.

I had an issue with a battery that wasn't charging. This young man, Queston was so friendly,…read moreknowledgeable and is the perfect example of what customer service should be! He checked everything before replacing the battery and quick! If you have any questions or issues with your vehicle go see him!

Pete's took my vehicle in to determine a load "clicking" noise that occurred while driving my car…read more I told them that I thought it was a faulty u joint, and I expected to need it to be replaced. When I came back in a few hours, they handed ne a stick that they said had become lodged under my car, and was causing the noise - they easily could have removed the stick, replaced a u joint and I would never know that the repair was unnecessary. They did not charge me for the stick removal....

Tammy C was very rude and unprofessional. I came in for a battery replacement. I was within my…read morewarranty. Tammy C tested the battery and came to her conclusion that the battery wasn't a problem, the problem was alternator or starter and that I should go get it tested.(Tammy C opinion) I come back with a video and written diagnostic review from my dealership stating the battery needs to be replaced. Tammy C proceeds to tell me I could have had a friend forge the receipt and notes with the Acura letter clearly on the paper. I felt very disrespected and discriminated. The manager was no help , he clearly had an attitude while aggressively typing, looking for the correct battery after Tammy C gave me the wrong replacement. Both employees are a poor representation of that company.

so we've had a few cold days and those few cold days have really did a number on my truck my…read morebattery is about 5 years old. The five years have done a number on my battery and now my battery is no longer working. So we ended up ordering a battery from advance Auto online and I went right over to pick it up it was very easy to order online and they had my battery that I needed for my vehicle easily accessible and it was easy to pay as well. so that part was excellent. When I got to advance Auto I was greeted by a younger gentleman and I have never had an issue before with anyone actually asking me if I need to have something installed by them normally they asked right away do you need to have this installed. I have a bad back so I don't really have a great ability to lift a lot but what ended up happening was the order was looked up very quickly very easily the battery was handed to me along with the receipt before I really knew what was going on and told to have a good day and they walked away from me. So here I am with this huge battery that must weigh 30 to 40 lb and now I have to change this battery in my truck luckily I have the tools to do it and I know how to do it but it's the lifting of the battery that I'm having trouble doing well while doing it I ended up throwing out my back . I go back in at this time to give them back to battery because I want my core chargeback and there's no real place to put the battery on the counter when you first walk in because there's just stuff all in the counters and where there's not stuff there's people so here I am waiting with my back hurt, while holding a battery the old one that is still 30 - 40 lb least that's what it feels like to me, until finally I'm asked to come to the counter where I'm greeted buy a very nice lady. She precedes to tell me as she's looking in the computer when I hand her my receipt that when you order online you need to wait an hour at this point and it only been 20 minutes so she would need to give me a gift card for the core charge I am not very happy at this point and unfortunately I let her know that I was not very happy because of everything that was going on as I explained the story that you just heard. I have never had an experience like this before at this establishment and I've been going here for years I did eventually get my core charge back in cash but it's just the fact that I had to go through all these hoops to do so. I will say this, this is not a normal experience so I am not saying that you will experience this when you walk into this facility. I am giving you my account and what I experienced this time and why I was frustrated when I went in there and why it's receiving a 3-star rating this time while I'm reading it at this time. I believe that if you visit an establishment it shouldn't only be the positive that is posted but also the management should also look at the negative that the customers feel or see and they should be able to address it but if they don't know they can never address the issue. Overall this is a pretty good facility for what you need for any type of automotive service and normally they do ask you if you want them to install it or not when you're checking out but for some reason it did not happen for me yesterday and it kind of happened so fast I really didn't have the option to even ask to have it installed so at this point it is what it is. I recommend that you go in and draw your own conclusions they've been there for many many years and they're not there for that long by doing a bad job all the time but everyone drops the ball sometimes. They will learn and get better, that is what businesses do. Oh and sorry for the long post. Thank you for listening

Very fairly priced vehicles! Professional and pleasant to work with. They have all different types…read moreof vehicles on their lot. they get new vehicles every week

I visited the location on 4/19 and a salesman told me a car I was looking at was on sale and it did…read morehave the sale price written on the windshield. I called back Monday 4/21 morning as the salesman told to do and was told the car was never on sale and the price has always been the same and was hung up on. This establishment is running itself horribly and I've lost full consideration doing business with this dealership considering there was a car that I've been longing to get and is within my budget. Sorry for the long review but this business needs to get a backbone.

Auto parts places have substantially similar pricing, given the broad market for standard…read morereplacement items, so they have to compete on customer service. With auto parts, obviously, and Joe Q. Public types like myself, the key thing here is being able to give technical advice on how to do the kinds of jobs somebody like me is trying to do. In this case, I was just swapping out a bad bulb in one of my headlights, but I had a simple question about the bulb number - my owner's manual, which was in my hand, listed two different bulb model numbers, and for the life of me I couldn't remember which it was, but I remembered getting an answer from another AutoZone store back in California (which I should have written down, mea culpa). When I first approached the register for help on this, the two employees there, who had been idly talking, parted like I was Moses waving my staff at the Red Sea, and disappeared into the behind the counter stock areas. I made my best guess from memory about the part, and when I got back to the checkout, a third employee (who was calling to the back "hey, is anybody here?") started to ring me up. I asked him can you check for me what the right bulb is for my car? He said, check your owner's manual. I said, it's in my hand, it lists these two bulb numbers. Well, then, he said, how would I know which one it is? Because, I said, I asked at another AutoZone store once and they told me. He shrugged, as if to say, "Go back there and ask them again, why don't you" and told me what my total was. I did guess correctly (I had a 50% chance of being right) and this time wrote it down, so now I don't have to go back to ANY AutoZone for "answers" to my "questions". Bonus: I got panhandled twice in the parking lot, once going in, once coming out, by two different persons unaffiliated, as far as I can tell, with the Auto Parts industry. There's another differentiator between different Auto Parts stores, for future reference.

I knew my alternator was bad. Went to the Auto Zone In Colonie 1789 Central Ave. I left the car…read morerunning. I purchased an alternator then came out and my car stopped running. Bob and his crew came out to jump the battery but to no avail. He then brought out a fresh battery and got it started. I went on my way and installed the alternator and brought back the core for a refund. Three people in the store who saw me asked how I made out. Bob took care of the core refund. I have never been in a store where ALL the employees were so friendly and helpful. Great job Bob and thanks again...

We have been using advanced auto parts since 2008. Not quite sure what happened today, the customer…read moreservice was terrible. My husband was left trying to figure out which wiper blades to use on his own, nobody offered any assistance. He was pretty much ignored when he was in the store, so he was reluctant to ask someone to give him a hand to install the wiper blades. The passenger side went on smoothly, but when he put on the driver side, it wasn't fitting quite right. He went back into the store and they accused him of breaking it. When he tried to explain to them, neither gentleman paid any attention to what he was saying and basically ignored him. It wasn't until he raised his voice that the second gentleman turned around and paid attention to him. He was very respectful after that.

Maddy was exceptionally helpful, confident and up for the challenge I presented to her. Thanks so…read moremuch for your determination and energy.

The guys at Dream Autos are really great. The pricing for their service and parts is fair and they…read morego above and beyond to make sure that their customers are happy. I have begun taking my vehicles to these guys for many reasons, but I think the best part of the service that they provide is that if they did not take care of something that they said they would, they will make it right. They really do want a customer for life not just to get a dime out of each person that walks through the door. Everyone here is friendly and respectful and the waiting room is clean and comfortable with lamenitites. Keep up the great work guys!

I was very impressed with the integrity of this shop. They are eager to please. I have not…read moreexperienced this kind of service anywhere else! I stumbled upon this shop via google search, and being this place had an excellent review I decided to go to them. I was absolutely stunned by the first impression. The waiting area was like a cafe bar and superb professionalism. Up front prices. I can say I found my auto shop!

The place sucks. There's hardly any ventilation in the place, they overwork their employees,…read morechanges everything when youre trying to make your job easier, and they have a very strict policy and never cares about a really hard situation that u are in.

driving through New York on a road trip when we had a stripped spark plug thread and were over 100…read moremiles from where we live and we walked in maybe 15 minutes before close which we didn't want to do because we understand that it's very inconvenient for the workers but it was out of our control and the worker was rude about us coming in and overall just made it very clear that he wanted to close and did not want to help us

The only reason these guys didn't get the full 5 stars was the exceptionally long wait at the…read moreregister just to pay, although (1) there are two staff members and (2) there was only one set of customers that needed help at the register. So, we ended up (im)patiently waiting for at least 10 minutes. One saving grace was that the lady who eventually came over to ring us up apologised twice for the wait and sounded genuine about it. On a positive note, this was the only Advanced Auto Parts store in the Capital Region we had stopped by that had the specific Fram products we were looking for, so we were pretty stoked about it. Plus, being in an autoshop every now and then makes me realise how 'fun' it can be two browse through the aisles even if I'm really not the biggest car enthusiast. I also appreciate having retail stores to visit and buy from in today's online retail economy.

Sharon and Debbie were wonderful at providing excellent customer service during my urgent search in…read morefinding the correct parts for my vehicle. I highly recommend you get your parts from here rather than other places due to their distinguished professionalism and hospitality. 5/5!