I have been driving the same car for over 25 years now. My Jeep Wrangler has done me well, but…read morelately it has needed some repair, luckily mostly of parts that can be replaced. The hard part is finding the auto parts store that has parts for such and old car. I am amazed at how many auto parts stores there are in Albany. If you drove from down town Albany along Central Avenue all the way to Wolf Road, you would pass at least seven to ten different auto parts stores, which is nice when looking for a part. After trying all of them, my go to is Napa on Central Avenue. You can easily miss it, like I always did driving the boring stretch of Central Avenue between where I-90 and Fuller Road intersect. After trying all the other places to find K-Seal, which each was out of, someone told me to try Napa. Never been, and was amazed at how I always missed it. They had the K-Seal in inventory, and even some other stuff I needed. Fast forward a few months after that, I am in need of fuses, relays, and some head lamps. I went directly to Napa, and got everything I needed. I wasn't sure about the fuses, so one of the guys behind the counter walked out and showed me the multiple options, and really provided some expert advice, something you don't get at the other places. The gentlemen here, know what they are selling and are always willing to try and help you find the best and most cost effective part for your auto repairs.

This location has no diversity. Seems racist. Every time I go there it seems like they…read moreautomatically get a attitude with me. But when a white person walks in they are treated with kindness. But a black person. Such as myself. Gets bad customer service and Bad attitude.

This NAPA seemed a little better than the one I shopped in West Sand Lake and cheaper too. The…read morecustomer service was good and the counter person even said thank you after the transaction, plus helped with some insight about my vehicle issue. This is a new location next to Price Chopper, as they moved from the old location.

I visited my go to place for car repairs and another auto garage to get my AC checked. My regular…read more store didn't have the equipment temporarily and the other store had no appointments for a week. However, someone stole me that I can do this myself, so thought I start this DIY project of recharging my car AC. I checked walmart, autozone and advance auto but NAPA had a deal equivalent or better than the competitors. I ended up saving over $200 with a diy project and hopefully it works as I'm using the savings to treat my son for his favorite hibachi.

We visited the Clifton Park store on our way from upstate NY to NYC. We're were having trouble…read morewith our battery. The young women associated was very knowledgeable, came out in the rain to test our battery and recommended a portable battery charger as a back up. After she finished with us, she help an older women install wind shield wipers on her car, again in the rain. All the time being friendly and positive.

My wife and I drive separate cars and we both come here for just about all of the work we needed…read more For things like oil changes, inspections, and other basic work they are fine (and my previous review captures my thoughts on that). However, we have recently have had poor experiences with more involved problems such as brakes or electronic sensors. I have had my car in four times over the past year to have squeaking brakes fixed. They charged me once initially but the problem didn't go away. While they have consistently looked at the car, repaired problems and replaced parts that were warped and defective without charging me additional, my car's breaks still squeaks. This last time they managed to get it to stop (the parts were under warranty) but I question how long it will last. My wife has had problems with her ABS sensors, which has led to other related problems. Again, they charged her once initially and then replaced a broken part and then perhaps damaged another part, but despite taking it in several times they clearly haven't been able to fix the problem. And other issues have been caused related to this, which is frustrating. They fixed it under warranty again, but one has to wonder if the solution is permanent. I won't say that they can't fix brakes or electrical problems. They probably can. But, recent personal experience has been that they can't resolve our issues despite repeated opportunities to do so. They have always been friendly and cooperative in working with us to attempt to correct the problems... but at the end of the day the problems still seem to return. When I had issues with my muffler they recommended I go elsewhere which was a good idea. When I had fuel tank issues I went somewhere else too and that turned out to be the right decision. So, I still recommend them for basic work but am less confident about trusting them with more advanced problems.

I went in for a NYS inspection and firestone failed me for window tint and front brakes/rotors…read more They made sure to tell me they could get the parts right away and my car would be passing same day. I decided to take my car elsewhere and I am glad I did as there was nothing wrong with my brakes. I was told they were no where near failing inspection. This other place removed my tint and passed my vehicle without having to put new brakes/rotors on. Firestone completely lied to make more money off of me. Stay away from this place as they seem to lie about needed parts hoping you will believe them and pay for it. What a scam they have going on!

Stopped here today urgently in need of air in my tires. Both people I spoke with were nice and more…read morethan willing to help! I would recommend these guys to anyone who wants a honest mechanic that knows helping a little here and there helps them succeed!

From the owner: 35 years of experience, local family owned Auto repair shop. Specializing in oil change, tire…read morerotation, car inspections and breaks. Competitive rates.

The original guy was nice and patched a tire so I bought a new tire (on order) from them. They did…read morenot check me out then. I come back to get my car and they have done a ton of other things to it. When talking to the manager that had been gone for a week (toothless guy) he said he wasn't here and clearly I asked for it as it was in the notes. No I wanted just a tire as I use discount tire for my tires but no discount in NY. It was over $500 when it would be $225 at a discount. The manager was like well the guy stole a bunch of money from the store and didn't show up and we can't reach him. Ok that is not my problem as the customer though!!!

It was so great to come to a business this day and age and get a crew that was knowledgeable and…read morepolite. The manager Brandon waited on me personally, and walked me through all steps and were able to secure the repairs by days end. I would send anyone I know here for any automotive repairs they might need. Great experience!

I'd like to express my gratitude to Rob Morris for the excellent customer service I received…read moreyesterday when I arrived for my appointment. Rob greeted me the minute I walk through the door, and that goes a long way. True when they say, "little things mean a lot." For instance, even when it's a routine oil change, Rob and his staff always will and he did provide me with details of the different types of oil, cost, lasting mileage, a premium oil filter, and benefits of each one... And, he respected my decision to choose and decline. Rob also told me about Goodyear's courtesy car care, maintenance and alignment check services. That's a plus! I'm also very grateful in Goodyear graciously accepting my competitor's oil change coupon. I also appreciate that your waiting room is always clean, and a simple gesture as offering a cold bottle of water as compared to other auto service facilities that have vending machines for their customers to pay out-of-pocket. The free Wi-Fi for service is nice too. The whole experience was as pleasant an experience thanks to your store leader Rob and his knowledgeable team of technicians. You guys did a fantastic job! I thank you for being an honest, dependable, dedicated business that I can always count on. I have, and will continue to, recommend to my friends, family, and anyone who needs auto services, and look forward to returning soon.

Dear Customer Relations,…read more I am writing to express my disappointment with the service I received at the Goodyear located on Wolf Road in Albany, New York. My experiences fell well below the level of customer service I expect from a company with Goodyear's reputation. On 9/27/2025, I was advised that my car needed several repairs in order to pass inspection. One of those such repairs was rear brake pads and rotors, which I had replaced. The cost for parts and labor was $549.99 with a warranty of 24 months or 24,000 miles. I was also told that the car needed a left inner tie rod and a left outer tie rod. I paid $289.99 for the left inner tie rod and $99.99 for the left outer tie rod. The customer number associated with this repair is 0131000961 and the invoice number is 0000066041. On 3/16/2026, I returned to the same location for additional repairs, one of which was the replacement of the battery. The cost was $240.99 plus $44.99 for the installation package, with a warranty of 48 months free replacement. The corresponding customer number is 0131000961 and the invoice number is 0000067984. On 6/19/2026, I returned to the same location because the back tire appeared to be locked and I was planning to drive the car to Maryland. The sales rep advised me that I needed several repairs, including, but not limited to a new battery and rear brake pads and rear rotors in order to safely drive the car from New York to Maryland. I had a new battery installed, which cost $240.99 plus a $44.99 installation fee and rear brake pads and rear rotors totaling $549.99. The battery had a 48-month warranty and the brakes and rotors, a 24 month or 24,000-mile warranty. The corresponding customer number is 013101459 and work order number is 0000028643. The next day, 6/20/2026, I left Albany, NY and proceeded to travel to Maryland. I got onto the NYS Thruway at Exit 24. The car began to lose power a few miles beyond Exit 19. I was able to guide the car to the shoulder of the thruway without incident. The car would not start, so I called Perry's Towing in Kingston, NY, who towed the car to Mavis Auto in Kingston. To my surprise, I was informed that I needed a new battery because the alternator had failed and drained the battery. The laborers at Mavis were flabbergasted at the fact that I had just had the battery replaced the day prior by Goodyear and no one checked to see if the alternator was failing before replacing the battery. Mavis replaced the battery and alternator, and I made it safely to Maryland. Upon getting to Maryland, I took the car to Shell Gas Station for an inspection. The mechanic advised that there were several issues, one of which was that the tie rod needed to be removed because it was installed on the wrong side of the car. I called the Goodyear in Albany, NY to find out (1) why I was charged for a new battery on 6/19/2026, when the battery I purchased on 3/26/2026 was still under warranty, (2) why I was charged for rear brakes and rotors on 6/19/2026 when the rear brakes and rotors I purchased on 9/27/2025 were still under warranty and (3) why they did not check the alternator before replacing the battery on 6/19/2026. The sales representative informed me that he wasn't able to retrieve a record of my prior visits to Goodyear, but if he had known at the time, he never would have charged me for a new battery. He advised me to try and return the battery to a Goodyear location in Maryland and if I was not able to do so, to give him a call. I called Goodyear in Maryland and was informed they could not accept the battery, nor could they give me a refund because they were not the source store. I called the sales rep at the Albany store to let him know and he said, "don't worry about it. I will make sure the amount is refunded to your card." He told me to expect a call from him the following week. To date I have not heard from him, nor has he returned my calls. As for the rear brakes and rotors, the sales rep advised they were no longer under warranty because the car "sat and was not driven." He also said they checked the alternator before replacing the battery, though given the level of customer service, I'm not certain that is true. I didn't bother mentioning anything about placing the tie rod on the wrong side of the car because I really don't think the individuals at this location care. I also called Goodyear customer service and was left on hold with no response. What is most disappointing is not only the improper charges, but also the lack of communication and customer care. I made multiple efforts to have this issue addressed, yet my concerns have not been handled in a satisfactory manner. As a loyal customer, I expected transparency, accountability and a willingness to correct what appears to be incompetence and negligence. I respectfully request that Goodyear conduct a thorough review of my case, reimburse me for any charges that should have been covered under the war