Great place communication was spot on nothing like Mercedes-Benz of Buffalo. If I could give it 10…read morestars, I would impeccable service.

Went there with my parents visiting out of town and Ebra was very helpful and knowledgeable of all…read morethe cars. I am planning to purchase a car from the dealership in the new year because of his customer service. Highly recommend

I purchased a vehicle from this dealership and shortly after receiving it in Los Angeles, the check…read moreengine light came on within a mile of driving it. Over the following months, I spent approximately $25,000 addressing major mechanical issues including engine leaks and a non-functioning convertible top. I'm sharing this so other buyers are aware and strongly recommend a full pre-purchase inspection by an independent exotic car specialist before buying from out of state.

Shout out to Owner Chris and salesman Cody for their patience on me purchasing my new vehicle. I…read morewas on hold with my insurance company with funds from previous vehicle being totaled out among other hiccups along the way . Took some time but Whitehorse Automotive worked with me getting the vehicle I wanted.

Can't say enough how much I loved my experience buying a brand new trailer from Davis Trailer World…read morea second time. Traded in my 2013 dump trailer (was given a fair trade) towards another dump trailer. Josh was my salesperson and great and easy to deal with. I live 45 minutes away with several other dealers in my area much closer, but my first experience was so great, I decided to drive farther for another great experience. They are a full service dealer and would recommend them to anyone. Looking at a newer truck and I will be going back to them for the hitch. They also have a TON of parts for trailers!!!

Great place. They always service my utility trailer and do a great job. Very knowledgeable. Great…read moreplace for jeans and boots as well..

This dealership has gone downhill in the last year. I purchased my car from them in 2015 and…read morealways brought it to the dealership for service. When I bought the car, part of the deal was "free oil changes for life". In the last 6 months I've been told twice that they no longer honor that because it's under new ownership. When you buy a business, you should honor all commitments made to customers that have been faithful to the dealership for the last 8 years. After complaining about this last time, they did change the oil for free, but refused when I brought it in this time. Today I was told that the car needed to have the rear brakes replaced...again. We just had all new breaks put on and within 13,000 miles, they want me to replace them again. They are not willing to honor or stand behind the work they did, and wouldn't even offer a discount based on their poor installation or use of crappy parts. I used to love bringing my car here for service, but it's become an unethical service department and I will never buy another car from here again.

I took my car in for an oil change and a week later I tried to pop open my hood but realized they…read morehad broken something in the release mechanism. I took the car in again and was told that I broke the mechanism even though they were the last ones to open and close the hood and I would be charged $159/hr to get it diagnosed. Worst service I have ever seen.

I literally can not say enough good things about West Herr Mazda!…read more We were in a really tough spot - 4 months into a lease on a car that we absolutely hated. We put everything we had toward this lease, and the vehicle was a constant source of stress. (Don't get a Nissan!) We visited just about every dealership around, but we just couldn't find "the one". The car, the deal, or the salesman! I had a friend that worked at West Herr previously, and we had heard nice things, so we decided to check them out. We started at Toyota, moved to Honda, and ended up at Mazda. All of the locations were nice, but when we met Dylan Forbes at Mazda we knew he was our guy. He was the only one who offered to help us with the dispo fee on our lease, he pulled vehicles from other locations for us to test out so we didn't have to travel, and he even let us borrow one overnight to see if it was the one. It wasn't, but we did end up finding our dream car on the Mazda lot right after that! Due to going all in on a lease we hated previously, it was a bit of a struggle getting out of the current lease and into a new one. We had negative equity to work around, a disposition fee, and limited funds. But Dylan, along with Marcus Payne and Justin Latorre (the general manager at Mazda) helped us make it happen. We spent literal hours with these gentlemen going through options, talking numbers, and trying to figure out what worked. They offered my daughter gummy bears and let her play around at an empty desk and "sell cars" while they did their thing. For the first time at a dealership I felt like they genuinely understood, cared, and truly wanted to help us. I loved how it was such a relaxed atmosphere too, not "stuffy" like you often feel when you enter a dealership. You can tell that they have a great working dynamic, and that they function as a team. We had fun with the banter while suffering through the "boring stuff". Needless to say, we were able to get rid of a lease that we felt trapped in and start new with a car we absolutely LOVE, and we could not be more thankful for the hard work they put in at West Herr Mazda to help make it happen. I will shout it from the rooftops and recommend them to everyone I know. If you are in the market, go to West Herr Mazda. It's the BEST, and you won't regret it!

A extremely concerning and unprofessional experience involving a West Here driver operating a…read morevehicle displaying West Herr dealer plates. I am unsure whether this individual is employed at the specific West Herr Mazda location, but I believe this incident warrants the dealerships attention and investigation. While traveling on the 90 near Port Byron, I was behind a vehicle displaying West Herr dealer plates. The driver repeatedly cut me off, abruptly slammed on the brakes multiple times, and intentionally drove below the speed limit while remaining in the passing lane. The behavior appeared deliberate and created an unsafe situation for myself and the other motorists around us. Because the vehicle was clearly associated with West Herr, I contacted the location supervisor to report the driver's behavior while the incident was still occurring. Unfortunately, within approximately 10 minutes of contacting the supervisor, the same driver again abruptly braked in front of me and then made an offensive hand gesture toward me.The driver subsequently moved into the right-hand lane, where he continued making the same offensive gesture toward me. His behavior throughout this encounter was aggressive, intimidating, and entirely inconsistent with the level of professionalism I would expect from someone representing the West Herr name. This was particularly disappointing given that I have purchased numerous vehicles from West Herr over the years and have always valued my experiences with the company. I would expect a company with West Herr's reputation to take this type of conduct seriously. I understand that there may be circumstances I am unaware of, and I am not looking to make assumptions about the individual or his employment status. However, I do believe that conduct involving aggressive driving, repeated brake-checking, and hostile gestures toward another motorist while operating a vehicle with West Herr dealer plates should be taken seriously. I would appreciate it if management could investigate this incident, determine whether the driver is associated with West Herr, and address the matter appropriately. My concern is not only how this individual represented the company, but also the potential safety risk his driving created for other motorists.

I've been being my travel trailer to FLX for 3 years now. It is a pleasure to drive twenty miles…read moreout of my way passing by 3 other service centers. FLX does excellent work, they are HONEST, and have great communication. It is a rarity to find that combination of qualities in the world of RV repair. I have no idea how their prices compare to other repair centers. What I do know is that people tell nightmare stories all the time about RV repair screwups that cost them a ton more money in the long run. If FLX is more pricey, well, I guess I'm paying for quality, reliability and assurance that I won't be paying for the aftermath of a botched hack-job rv repair.

Dave the technician is an unbelievably great guide through the complexities of repair of our Class…read moreA RV. The Manager was very accommodating and courteous. The advice given was excellent and very reassuring to our very anxious questions on our damaged electrical slide malfunction.

My reason to smile today! I guess you really don't need a reason but, yesterday I made an…read moreappointment for this morning at 7:30 at Monroe mufflers in Penfield to get my car inspected. I walked in two minutes early, and Melody the desk was very taken back and told me that she was not open in a very rough attitude. I proceeded to tell her that I had an appointment in two minutes that I made online. She told me that there was no appointments for me at 7:30 but she doesn't have anyone that comes in until 9 o'clock that even remotely able to help me. That was not her problem that it was corporate's problem and tough luck. I mean there was a bit of words exchanged, and I tried to stay as quiet as I could, but I ended up leaving and going to O'Connor Automotive in Palmyra, New York. If you are looking to get your inspection done, we're looking to get work done the service. Here was excellent. Not saying that he can take people at the drop of a hat, but in my case he did he was very accommodating, very polite didn't try to sell me anything extra or do anything down. Just wanted to send good luck, and business his way! https://www.oconnorautomotiverepairs.com/ 605 E Main St Palmyra, NY 14522 United States 1 (315) 597-9797

I took my car to change the tires and the oil you solved it by the mechanic said you would I would…read moreI gave my vote of confidence to him yes he changed the tires but didn't change the oil I paid for the oil change and the tires I made a big trip my car started to give a problem on the road translating the engine melted due to lack of oil change when I went to question he said it was my fault for not having checked whether or not he had made the exchange I offered that we pay half each and he did not assume so I leave here my indignation for the lack of honesty of the owner if someone is proof I have and the report of the other mechanic that the vehicle was not done the work ordered and paid

Andrew is very kind and honest right from the start. Hes got a nice selection of vehicles and…read moretrucks as well. If your looking for a reliable vehicle or truck he will do his best to get you approved.

Sold me a total dud. Spent 9k on a car that crapped out only one year after I bought it. It ended…read moreup needing 4K worth of work done to it. They'll just say "We sell the cars as is!" to avoid any responsibility whatsoever. What do they care if they're profiting off your misery? Do yourself a favor and avoid this place for used cars! Good luck Rochester.