Dropped off my vehicle at quick lane at 8:45am. Pretty late for a quick turnaround, but it was…read moreready for pickup by 3pm about 2 hours earlier than i expected. Service writers were friendly and professional. Thank you!!!!

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

Until you've been to Village Motors, you may not know what a great car-buying experience is. I've…read morebrought perhaps 6 cars over the years from dealers and carmax. The VanBortel way and the VanBortel people make it a completely different experience. The VanBortel Way make the car buying experience easy, straightforward, and pleasant. The VanBortel people lead to meaningful, fun interactions. We worked with Scott Flanagan at VanBortel Village Motors. Yeah, the car we wanted to see was ready when we got there. Yeah, it was no hassle to take the car out. Yeah, he helped arrange a tradein. Yeah, he explained what we needed to know about the vehicle. But it was a fun, personal interaction. Whataplace!

I bought a used 95 Firebird from them and had the standard used car warranty. The AC didn't work…read morewithin a couple of weeks after I purchased it. The AC and components were not covered under their used car warranty but they fixed it with a new compressor and a few other parts and did not charge me!! Before I picked the car up they also put on 4 new tires and new brakes on all 4 wheels. Great customer service!

I have been using service here for many years, purchased one new Chevy from them also. It has been…read moreso disappointing over the past year or so that as someone who generally does not write reviews I feel compelled to this time. They don't follow up.....and they just don't show any value in communicating with their customers. For the second time in a year and a half I have had a car sit waiting for service for no reason whatsoever for weeks at a time. I'm on week 4 and they don't update you as promised (EVER). It doesn't matter to them that they can let a customer have their vehicle and bring it in when they are ready (with part of the time to do it) they think its ok for someone to have a car sit on their lot just to be in line to get work done. Absolute BS and to have no idea when or if its going to end without being the one to make call after call is a joke.

This has been one of the most frustrating and disappointing service experiences I have ever had…read morewith an auto repair shop. The primary issue was not simply the delay in repairs, but the consistent lack of communication and professionalism throughout the entire process. The repair itself was straightforward: replacement of the top piece of the GMC tailgate and the bed cover. I was initially told the work would take three to four days. Instead, the repair took two weeks and four days to complete. During that time, I received no proactive communication from your shop. The only updates I received were when I called after promised completion dates had already passed. I later learned that the same part had been delivered incorrectly twice. Even then, I was not informed directly. Communication only occurred after the regional All-State liaison intervened and threatened to escalate the matter. Until that point, no one from your shop contacted me, despite assurances that updates would be provided. I was also told that the shop had called me previously, which is simply untrue. I did not receive a single call. After a week and a half without updates, All-State contacted me because your shop had not entered any progress into their system. The only communication I received from your team came on the final day, when I was told the part had arrived and the truck would be ready that afternoon. This lack of communication had real consequences. Had I been informed earlier that the bed cover was the only remaining issue, I could have taken my truck back temporarily and avoided approximately $450 in rental car costs. There were additional missed opportunities to provide competent service. I requested that the vehicle be inspected and was later told it could not pass inspection due to an oxygen sensor error. While the truck was already sitting at your facility waiting for the bed cover, the inspection could have been performed and the issue identified earlier, allowing service to be scheduled efficiently. The final interaction when picking up the truck reinforced my concerns about professionalism. I was told wiring to the rear light had been disconnected due to corrosion, which I understood. However, when I went outside to the vehicle alone, I found three wires hanging approximately seven inches below the bumper. When I returned inside to ask about it, I was told they were left hanging so I could see the corrosion. No one offered to walk out with me, explain the issue, or secure the wiring afterward. Instead, I had to secure the wires myself in the middle of winter. A simple explanation, demonstration, or even a photograph would have been more appropriate. My wife and I have purchased two vehicles from Hoselton in the past, which makes this experience especially disappointing. Unfortunately, the lack of communication, accountability, and basic service professionalism means we will not be returning as customers. I hope this feedback is taken seriously and used to improve communication standards and customer service procedures moving forward.

Recently I bought a nice truck from Van Bortel. The insurance company I deal with wanted a current…read morepicture of it. So I had to research around the city. Due to the Pandemic, a few places had closed down. The car agency that was still active was Hoselton in Fairport. I called there and spoke to Therese. She explained that they were booked solid, and had absorbed other places business due to closing. I told her the Insurance company I deal with set a date (July 15th) to complete the inspection. She said she couldn't due it but told me to hang on. She shuffled some papers and appointments around and said the earliest she could do it was the 19th. I contacted my insurance company and applied for an extension, they granted it to me. I was pleased with Therese, she got me in and went through the procedure. Very polite and professional. She also works with a gentlemen by the name of Trevor who I spoke to also prior to my appointment. He was helpful also. The entire office was professional.

Went here after the cheap shop option let me down. Paid more than I wanted but they got the job…read moredone and fitted me into their schedule quickly. Dino was very helpful getting my budget prioritized, but I still spent $2300 and they didn't even wash my car when I came to pickup. Don't feel like going back, I'm pretty sure GM HQ wouldn't love that kind of service. People were helpful but the level of customer care at this franchise just isn't high enough for more 3 stars.

By far the worst customer service not correct in their assessments and always trying to get the…read morehighest amount of money they can from people don't buy your car here. Don't take your car to be serviced here. Pitiful excuse for a car dealership.

Selma and Giovanni help my fiancé and I out yesterday with purchasing a car and I can't recommend…read morethis dealership enough. They were so kind and helpful, not to mention the atmosphere of their business felt so professional yet like going to family for help. I didn't expect to get a car anytime soon with all the different dealerships and online sellers Thursday morning but by Friday afternoon, the car we were looking at was ours(and at a really great price ! Also thank you for the shirts, we will def represent your business proudly).Thank you guys so much again, I wish you guys the best!

Coming from owning and operating a family run small business, I would recommend Balkan Motors…read more Justin and his team were extremely friendly, courteous, and responsive. They made purchasing a vehicle out of state extremely easy and painless. They answered all my questions, provided prompt pictures and videos, even picked me up from the airport and were ready to complete the transaction upon my arrival. I drove the car approximately 900 miles back home with zero issues and I can attest they have quality cars in their inventory. They followed through to make sure I was happy with my purchase. The level of customer service is top notch.

Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

brought our wrx here after the engine was blown to have repaired. no effort was put forth to fix…read morethe car, we had to arrange to have the car fixed with the extended warranty ourselves because the manager was lying to us and not calling in and not sending things to them when asked. had our car almost 10 months before we got it back, and paid way more than we should have to get it back. found out a tech who was not qualified to work on the car worked on it and did not put certain clips back, screws were missing and things were zip tied. the car had an oil leak as soon as we got it back, paid to have it fixed, which they did not fix, and when it was addressed again when brought in for a recall they wanted us to pay to have it fixed again because it was coincidental, we refused to pay for what should have been fixed properly the first time. then the motor blows up AGAIN with less than 10000 miles put on it when it should've practically been a new engine and they refused to help us get it fixed and wanted almost 20 grand. at that point we wanted to buy a new car from them and received little to no help and were brushed off. originally before we bought our "bad omen" Subaru we tried to purchase a new Wrx from the Victor store and were not given the time of day and practically laughed out the door. between the service and sales received at both the victor and henrietta locations (yes this happened at BOTH locations) we will not recommend or refer anyone to buy from these stores and will not be trying to purchase through van bortal again!

We bought our car said it needed a new catalytic converter but he would put it on. He did within a…read moreweek when we picked it up the engine light came on almost immediately, we had to fight for 8 months to finally get it fixed. Basically he sold us a car that wouldn't pass inspection and we had to fight and fight to make it right. Not to mention the service tire monitor system light that is still on but he refused to fix that bc it will still pass inspection I'm disgusted he acted like he was trying to help up but turned out to be nothing but your typical used car salesman. **update he in fact never made it right engine light came back on same code now car won't accelerate over 45mph had to buy a new car and take a $ SEVEN THOUSAND DOLLAR LOSS

Unless the business changed since 2015 I found they stood behind the Cars Etc I bought. People…read moreshould remember used cars at small businesses come from big dealer rejects or car auctions. Many dealers dope up engines trannies etc and dump car into dealer only auctions . Dealer buys test drive from auction site clean it up but it on the line . Watch movie Used Cars pre fair depliction of sales.