The previous owners were good. The new owners are crooks. I…read morebrought my car in for a wheel alignment and they said it needed inner tie rods before they could do the alignment. I declined to let them have the work. I took the car home, inspected it and found that both inner tie rods were perfect. They lied to me to try to grab an extra five hundred dollars. INFO: I used to work at a garage, so I know what I'm talking about.

Everyone at Vesa are great. Always pleasant. Great…read moreservice,and great price. Highly recommend them. I've never had a bad experience.

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

Jeez my experience here was biased by my desperation to have a fix, but they handled my problems…read morelickety-split with no nonsense. I don't live in Rochester, but when I rolled into town wth my 15-year-old Subaru, the exhaust system (resonator and exhaust pipe) just fell apart. I could tell it was busted because suddenly my meager 2.6 liter engine sounded like it was revving for a Nascar race. I only had a day in Rochester to burn, so I set an appointment for 8am at the nearest Mavis which seemed to be the safest bet for getting a quick turnaround. When I arrived on the dot at 8am, they informed me they didn't have an exhaust mechanic and redirected me to Cole Muffler (also a Mavis branch) across town. When I got to Cole/Mavis, I was greeted by Tyler (? I think) and he let me know that they would inspect the car and let me know ASAP what needs to be done. After 20 minutes or so he escorted me to the car and pointed to the exact parts that were failing (rusted) and why they should be replaced. He gave me the option of letting the less rusted pipe stay. No upsell. I opted for the full replacement because it was time for this car (16 years old). He told me it would be 1.5-2 hours so I took a long walk. When I got back the car was in tip-top shape and the bill was less than I feared. They charged for parts plus $160 for labor. This included a new resonator and new exhaust pipe. Didn't need a new muffler. Total was about $650 including labor. I really appreciate this branch of Mavis/Cole for attending to the needs of my car in such a professional manner, and on the spot when I needed to have the car for other business in Rochester. This branch brings a positive vote of confidence for Mavis, even if it isn't on their main sign.

I WOULD NOT GO HERE FOR ANYTHING OTHER THAN AN OIL CHANGE. I paid 1300 dollars to get my catalytic…read moreconverter changed. It was the only issue as on both may 18th and June 5th I got a code read and that was the only code that came up. I got it "fixed" at Cole muffler June 6th and the car was ready for me June 8th. I leave and immediately when I turn the AC on the car starts shaking. I went to go get it fixed and they quote me 500 dollars and they said that both me and two code readers just didn't notice this issue that they say has been here all along. They say a catalytic converter "technically" wouldn't cause an issue with the radiator fan, turns out although rare it can! Regional manager said a radiator fan wouldn't show up as a code and then once I said hey I googled it he pivots and said oh well it would if only blank happened. I told him hey I can show the code readings I did and he said he didn't want them. I had a lady on the customer service line say it's sort of expected that when u get work done that something might happen? This (in my opinion) made me wonder if that's what they do to get more work. If you're hoping the Mavis Discount Tire relations makes the work safe I would heavily warn you to not risk it. I habe a warranty for the catalytic converter fix that covered bad workmanship and steve told me he didn't know what he wanted me to do. Okay so I got it checked at another place and the issue could not have been here all along, so they were lying! Cole Muffler told me the issue was the radiator fan and in the two days that I left the car there, just to be told by Steve the issue was not his problem the radiator module got affected as well! A radiator fan is not something that you can just drive for months or even weeks and have your car be okay!

This is my 2nd review for the same instance. I had an emergency brake job done there as I was…read moreleaving town and my brakes were shot. They squeezed me in and got me on my way. About a month or so later, the brakes were still squeaking. I called Clinton and they got me right back in. We are now on the 3rd set of brakes trying to get this right. It's a Dodge Challenger and they do not come without their challenges. Chris and Clinton have been pounding away at this to make sure it's right. I appreciate the tenacity and not wanting me to leave unhappy. Thank you guys, it's been a journey with these brakes. By the way, Chris is now an expert on MOPAR braking systems so go see him with MOPAR issues.

I have been going to Ferrels for over 45 years. They have…read morebecome my one and only place for my families cars. They have always been honest , trustworthy , and always stand behind the work they do. If you need a car repair shop , you can trust them to tell you straight what needs to be repaired and a fair price.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)

Brian is the MAN!! He does great work at a fair price, and gets it done in no time at all!…read more I trust him and his expertise to provide the best service for my car without going all the way to the dealership. If you're in Rochester, look no further for a great auto shop.

Fast, efficient, ethical. This place is the ideal auto garage, doubly so for Subaru owners. I've…read morenever felt cheated, never felt overcharged, never got unnecessary work pushed on me. I can come here with any auto problem big or small and have full confidence in their expertise. Seriously this is the only auto repair shop where once I felt like I was being undercharged for their time. Truly a gem.

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

Unfortunately, I cannot recommend Independence Car Care. Took my sons truck there for repair and…read more$1,200 later the problem was not fixed. Was told they fixed what my son said was wrong and admitted they did not read the codes showing on the dash OR test drive the vehicle when done. Sent me to a specialist for a 2nd opinion who said a mechanic should have known the repair was not going to fix the issue based on the codes. Shared specialist findings with Jeff, the owner of Independence, who immediately went on the defensive. Disagreed with specialist's findings, denied knowledge of conversations we had with his manager about issues with the truck and scheduling the repair, made excuses for why they did not properly diagnose the main issue and share this info with us. Acted like my son and I were the mechanics, and they just blindly followed the single note on the drop off envelope and ignored all conversations. Additional note... when the Manager called with the price quote they found "additional" work on a ball joint they recommended. We said to told them not to repair the ball joint and they responded that they'll just go ahead with repairing the transmission. The day we picked up the truck the transmission was still not working, engine codes still on. Owner refuses to refund or discount any of the repairs they did that per the specialist should not have been done.

I needed a car inspection done and normally I would just go to the dealership but they were beyond…read morebacked up.. a month out. I started calling around to local places... everyone else were either booked out for the next few week, sticker machines not working or some other issue. I'm called Total car care and they were great. Not only did they have me come in right away they fit me right in. Took less than an hour and John was so professional and friendly. Amazing local shop that I highly recommend!

I cannot recommend this business highly enough. If you're looking for people who have the…read moreprofessionalism and ethics of old skool business owners this is it! They were able to get my car in the same day I called And finished it same day. No run around. No inflated charges. just great service at great prices!