Have been calling this company since 2022 about a HORRIBLE job around a pool. Was purchasing home…read moreand previous owner tried and tried to get them out for repairs before the sale transferred. Took over the home and calling the company for 4 years. Was finally told today that the warranty is garbage and doesn't transfer. We could have had this handled by the original owner of the warranty and product if this company would have responded. It's hard to say what is worse - their product or their service.

can I do zero star or negative???!! Terrible Experience!!!…read moreWill be contacting BBB & further sharing the bad experience! Have lots of documentation of the poor install & owner had come out & already came To remove outdoor flooring because of poor installation & was supposed to come back for interior removal & replacement of all!! Was very patient and waited & was then ghosted and never called back. I have outdoor removed & indoor Left poor install. Even asked to just come remove & will pay another contractor to Fix! Do not recommend!!! This is terrible customer service! Very expensive to get & then have to pay to redo myself. Even if they did do color wrong I was fine! At least have flooring that adhered to the ground! Obviously would not come out & remove outside if wasn't at fault. Nathan said he would take care of it & was fully responsible for his guy's mistakes. Then Autumn after recalling a few times after being ignored starts to hang up phone and not answer. Was always very polite & professional to everyone but you charge X & promise things & don't come Back is not ok!! Evidently no warranty so be prepared before you buy!!

From the time we met with the adjuster until the job was complete everything went just like…read moreclockwork. The Company rep, Jake McCleskey was at my side the whole time. The crew showed up the day the shingles arrived, removed the old roof and cleaned up in one day. The next day a large bunch of workers just attacked the roof and it was finished before 4:00 PM. Beautiful job and not a single problem. Couldn't ask for any more trouble-free experience .

Job No. 2 I contracted with Pro Siding Windows Roofing again…read moreon an outside project that came to my attention after Austin discovered two serious issues to my home. First, there was an electrical issue with my box. Second, my fence was not in the best condition. Prior to the fix, my entire fence line was wooden. The doors were rather small to have a riding lawnmower go through them. On one side of the fence closest to the street, the previous homeowners only poured concrete on top of the grass with hardly any concrete in the actual post. As such, it was easy enough to push the fence down completely. After discussing the matter with a couple of neighbors, I contracted with Pro Siding Windows Roofing to resolve the fencing issue so that I could have a fence completely on my own property. To make this review easier, I'll go ahead and break this down between the various crews that were in charge of the fencing project. The concrete crew came out shortly after I tore down the old footer and posts to save some funds. His crew went to work on digging out the new footer areas to make it straighter on the left-hand side to get rid of all the curves. The crew did their best to clean up and avoid any and all made on my other areas; however, that proved difficult due to the amount of rain that we had. I was not expecting them to utilize heavy equipment to carry the concrete and to drill/dig the posts. Because of the heavy equipment, my yard did get torn up here and there. They were able to fill in some of the areas with dirt. They almost forgot the rebar in one section, but they were able to quickly remedy this before it dried. They also sat the posts in place as well. The welding crew came out and got to work on putting up three metal metals efficiently and quickly as their crew divided up into two small crews where one crew as measuring and marking the posts while the other one was putting them up. This was after a smaller crew wiped down each post with a chemical to prime them for painting, which came later after the welding of the rails of course. After welding them, they painted the posts and the rails before putting on the actual metal fences. I was incredibly happy with the fact that they put three rails up and then three rows of bolts to better protect the wind. I was equally joyful for the trim work done as it matches my brick. The color combination is perfect for Texas. I admittingly had to work fast myself to move the rocks in between my fence line and the neighbor as they were working efficiently to the point that they were ahead of schedule. The new metal doors exceeded my expectation, especially on the side so I can now ride a lawnmower out. Job No. 3 Pro Siding Windows Roofing did it yet again with my newest window project. Their team came out and installed my new back spare room window with a new sliding window, which I selected due to any and all emergencies. The crew took some time to remove the old window that the previous homeowner self-installed due to 12 screws, foam, and MDF used around the window. The crew removed the old MDF and other foam installed and replaced with newer material. They did a great job with the caulking, which they had to come back and do again on the inside due to the cold weather.

They did a great job replacing my patio cover. Exceeded my expectations. Quality work…read more Chris and his crew was easy to work with.

I hired Bob Kitchell construction to complete and repair a front door installation that another…read morecompany just plain failed to finish even after a scathing review on bbb. Anyway Bob did a great job. He literally had to remove the door and reframe and shim in the door. It now closes properly with no gaps or rubbing and my new keyless entry locks perfectly. I'm very pleased with the quality of work. He communicated well and was pleasant to work with. His pricing was good and he stuck to his estimate as best he could considering what he was getting into. We changed the exterior trim around the door due to the other contractor cutting out a large notch on the siding. Bob was able to cut to fit the trim and butted it up against the edge of the siding and was able to cover their mistake. Also he had to rebuild the threshold to properly support the door frame. Caulked inside and out. New molding on the inside as well which was a plea

I hired Mr Kitchell to completely remodel a house. I needed someone I could trust since I live in…read morea different town. Unfortunately, Mr Kitchell turned out to be completely unreliable and untrustworthy. The work was substandard and in some cases had to be redone. He hires only unskilled labirers and apparently does not supervise their work. He double billed numerous times for materials. He ordered incorrect unusable materials numerous times. He billed excessive hours and billed for mistakes he made that had to be redone. He tried "bait and switch" on our agreement. He is unreliable, incompetent and untrustworthy.

A storm hit my property in early April 1995. I've been your customer since I moved here in 1993…read more You were the one and only roofing company I called last year because of the long standing relationship. I mad a huge error in hiring you. You did replace the roof, but your new roof leaked after the first heavy rain. It took close to three weeks to get you out here for emergency repairs. Meanwhile, my kitchen flooded three separate times. You've replaced my rain gutters, and I'm satisfied with that. Still, I'm waiting on various other repairs, with no end in sight. I'm terribly frustrated at your ridiculous slowness, and I'm furious that it was like pulling eye teeth getting the leak in the BRAND NEW roof repaired. Karsten is a nice enough guy, but he's non communicative. I'm left for weeks on end without hearing from him and wondering what the heck is going on One (of several) remaining issues is replacing an outdoor floodlight outside my garage door. I had (and still have) a replacement fixture at the time of the storm. Someone needs to install it, along with 4 other fixtures that I have bought and would like to hire someone to install. I've been waiting a year with a broken security light. You'll never convince me that electricians are in short supply. Why the one year long delay? Heck, anyone can wire a black, white, and bare copper wire. Any handyman could do it. If you still want this part of the job scope, get someone out soon to do the work. If you're not interested, I'm sure I can find someone within a week who actually wants to earn money. I need to find someone to install a ceiling fan for me anyway, I can simply get them to do the lights also. A full year, and maybe half the work has been done. I understand you're a general contractor and can do all sorts of outdoor work. I'm retired living in my forever home and I have several outdoor projects (storage shed, etc.) and, had you done anything other than anger me, I'd have a few thousand dollars more business to send your way. I'm a retired salesman and I always valued loyalty with my customers. I learned that if I treated them well, I didn't have to be the low bidder. I'm slow to change providers and seldom do so. I only price shop to the point that I'm sure there's no price gouging going on. Bottom line: You have provided the worst service I've ever received. Sitting here wondering what's going on with very limited feedback from you is horribly frustrating. Please give me an idea of how much longer this delay and torture will continue.

They came out to check the roof so we are pleased with the follow up. My husband had to physically…read morego to the office to speak with someone in person

Very nice team that was extremely respectful of the property. Cleaned up as if they were never…read morethere and no cigarette butts.

We had a great experience with Assured Roofing replacing our roof. Jordan was very helpful…read morethroughout the process. His crew worked hard and cleaned everything up well. We will definitely use them again in the future.

I used this company almost 10+ years ago to remove 3-layers of roofing that was leaking and to…read moreinstall a new metal roof on our 70-year-old house. The materials used completely changed the aesthetics of the house, and we still get compliments today, even though we no longer live there. Additionally, we owned that house for many years afterward as a rental property and no leaks or any problems have ever occurred since that installation. Jim & Teresa were a dream to work with, and it was a seamless project. Because of the quality of his workmanship, my father and his neighbor, also, used them to install new roofs on their homes and also shared the same satisfaction. Fast forward to this week .......... my current home has an 8 year old roof that started leaking during high-wind, rain storms. I was afraid it would have to be completely replaced, but Jim's quick inspection resulted in just some metal sheets and chimney flashing that needed to be re-sealed. A less honest tradesman could have possibly taken huge advantage of the situation, but Jim advised of a less expensive and effective solution for my pocketbook. I feel fortunate that there are still company owners that have integrity and quality workmanship in our area to rely upon. Betty

I have called this business four times to go back to repair a canopy they had installed at my…read moreMothers and they have yet to bother to go by her home. Very disappointed in their service. I'll have to retract this review. They just so happened to call today and repaired her canopies. Much appreciated.

Nothing but great things. After the Snowpocolyse in February, my house was a wreck from water…read moredamage. Come to find out we had asbestos on our rwalls and ceiling and needed it taken out before contractors could do the repairs. Did a fantastic job and completed quickly. Thanks AOC!!!

This company is a nightmare to deal with…read more We hired them to drill a water well. You have to pay $750 up front, but that doesn't get you a date for drilling. No. That just puts you in limbo. Once they have your money, they've got you, and everything will be at their convenience from then on. They will jack you around by refusing to give a solid date or even week when they will come out to drill. We waited six weeks. Finally, we get a date, but it kept changing with the driller making up one excuse after another why he couldn't do it. We had to take off from work, only to discover the driller didn't want to do show up. I later learned this is because the drillers pick up extra side jobs from people who haven't paid the $750 up front and do them before the customers who paid and are waiting! You can't get anywhere when you call the office. The women are rude and treat you like you're a demanding diva when you---shock! horror!--- request a solid work date. The operations manager is useless. He is oblivious to what is going on and couldn't care less how dissatisfied or inconvenienced the customer is. They did eventually drill, but it cost us a lot more money in terms of lost wages, etc, and it was a hassle. And they didn't give us a driller report because the state doesn't require one for dry holes. (You still need one, it gives you geological information on what's under your land for if and when you chose to drill again.) Save yourself a huge headache, and extra expenses and don't bother dealing with this awful company. UPDATE: A friend hired AOC to drill a well in his yard. They kept putting off the date like they did us, finally they showed up without warning when he had to go to work. He came back home to find his driveway completely covered in mud.