They turned an emergent situation into a much less stressful one. Within an hour of my initial…read morecontact, my dad was back inside his home and out of the cold! I live out of town and found David and his team on Yelp. Reviews are a big deal to me when deciding which company to use, but because my dad was locked outside without a jacket and the temperature was dropping, I didn't have much time to do extensive research. We had a great experience with David from the first phone call to his arrival. He was extremely kind, efficient, and professional. He went above and beyond to help my father get back into his house when the doorknob stopped working, and he handled everything quickly and smoothly. It was such a relief knowing my father was taken care of. I highly recommend his services and would absolutely use him again!

We did get our keys upgraded and reprogrammed after all…read more They followed through and we are now pleased and happy with the service!

Fast- Courteous- Professional- Reasonably Priced…read more I have used their services several times and they always do a great job. They installed can lights in my daughter's garage and most recently installed a hidden outlet and Glance scrollbar in my husband's man cave. I was on a tight schedule as I had TVs being delivered and mounted and they were able to accommodate my schedule. Father and Son team who are a cut above the rest! I HIGHLY RECOMMEND THEM!

Half the power in my garage failed after a storm. Jonas and Jonas Sr traced the problem to a GFI…read moreand tested the other outlets and the garage door openers. I had to replace the motors in both openers thru my favorite garage door repair company. Jonas is coming Thursday to add a surge protector so hopefully this never happens again. The storm took out a refrigerator, water softener, Rainbird and ATT internet. Very thorough company! You will love their service and quick response time.

I had a very mixed experience with Precision Garage Door Service of Jacksonville…read more On the service side, this was absolutely 5-star. My garage door would not close because one of the cables had come off the pulley, and they responded very quickly late on a Friday evening when I really needed help. The technician was extremely friendly, professional, communicative, and took the time to explain everything clearly. At no point did I feel pressured into making a decision, and I want to be very fair about that. He showed me that the grooves in my pulleys were almost gone, which made sense since they are more than 20 years old, and he also pointed out that the cables were starting to wear. He recommended replacing both pulleys and cables rather than simply putting the cable back on, especially since the same issue could easily happen again soon. He also noted that my rollers were wearing out, and when I asked about replacing those too, he even contacted his manager and got that price reduced. So to be clear, I was not forced into any of these repairs. I agreed to them because, given the age of the parts and the fact that my garage door would not close, it seemed like the most practical decision at the time. My frustration is with the total cost. I understand that emergency evening service comes at a premium, and I also understand that I made the final decision to approve the work. But after everything was done, I looked up the cost of the parts themselves -- the rollers, cables, and pulleys -- and found that they can be purchased for under $100 total. That was incredibly disappointing to discover after paying more than $1,200 for the work. I do not work on garage doors myself because I am very cautious about the springs and the tension involved, which is why I chose to call a professional. Since it was late on a Friday and my garage door would not close, I decided to move forward with the repairs rather than spend time researching costs. Afterward, when I looked up the price of the parts and saw how low they were, I was extremely disappointed and came away feeling like I had been charged far more than was reasonable, especially since technician completed the work was done in about 90 minutes. So overall, this review is two-sided: the technician and the service experience were excellent, and I truly appreciated the fast response and friendly professionalism. But I am very disappointed in the pricing, and that is what leaves a bad overall feeling for me.

Our garage door works but it wasn't up to code, outdated, appeared to be DIY'd, and downright…read morenoisy. You know those money pages you get in the mail sometimes? That's how we found Precision. They always called 20-30 mins before their arrival window and sent a text with the photo of the person coming. A tech came out and examined our door and gave us some options that were reasonably priced. He was very professional and polite. On the day we scheduled the guy parked outside of the garage, introduced him then walked around the garage checking out what he'd need to do to install our new door and opener. He thanked us for clearing out the space so he could work and told us that it would take about 3.5 to 4 hours to complete everything. He stated he does two of these a day and ours was the second. Ok. Then he got to work. We offered water and a fan since it was a very hot day but he said he was prepared and thanked us. He was done in exactly the amount of time he said he would. I was amazed. A week out and the door and opener is so much quieter. Thanks Precision!

Grandmothers stained glass lamp was damaged in shipping and they repaired. They matched glass from…read more50 years ago

I brought a really unique bar lamp into House of Lamps & Shades, and Mark made something really…read moremeaningful happen for our family. It belonged to my late father-in-law and means so much to my husband. It hadn't been used in decades, and I truly didn't know if it could be restored. I was hoping to surprise my husband while he was out of town, so I knew I had a small window to make it happen. Mark understood how important it was and went out of his way to help make that possible. What really stood out was the level of detail--he didn't just repair the lamp, he took the time to clean the light piece and added felt to the bottom so it wouldn't scratch our surfaces. Those thoughtful touches made such a difference. Seeing the lamp working again honestly felt like bringing a piece of family history back to life. When my husband saw it, he was completely overwhelmed--it meant more to him than I can put into words. I'm so grateful for the care and effort that went into it, and I can't recommend House of Lamps & Shades enough.