Always the best customer service. Everyone that I encountered at this branch was always caring and…read morehappy to see me! Thank you for letting me know who Ive trusted over the past 8 years!!!! Definitely not going anywhere else for my banking needs

Wonderful service, good people, friendly service, safe and secure feeling right from the start.read more

Devon and Andre were great! Helped us get a dispute through an hour before closing and were…read moreabsolutely awesome!! Totally recommend this business. Devon was exceptionally amazing and took the time to break down and explain EVERYTHING! 10/10!

Will close your active account with this explanation "it is in the agreement you signed and within…read moreour rights". Likely caused because when asked why I was withdrawing just under $2000 from my account a couple of weeks back I said for myself. They said we need to document a reason and again I said personal use. In 2024 that amount of money doesn't go very far but the more important understanding here is if you don't give them what they deem as a valid reason for withdrawing your money they will close your account. If that is not the reason why Ephrata National Bank is closing my account I dare you to call me and set me straight.

Withdrew some money from the atm and paid a $3 surcharge. I went into to bank to break a bill and…read morewas asked for my account number. I said I don't have one and I belong to another bank, but want to break a bill. They said they don't allow outside customers to break a bill. I said I just used your atm and paid a $3 surcharge, you can't help me out? I'll never belong to this bank.

Customer service. I got sick in 2025 and suddenly I'm no good to them. They hold deposits my…read morehusband makes to my account through HIS Members first account for days with no explanation. We live in the same dam house and our bank accounts are with you. What risk are you taking? We've paid lots in interest over the years and have been faithful. With our home equity paid shortly they're about to lose very good, loyal customers for playing shenanigans with my money. When an entity takes control of your funds outside of the law I say they are overstepping, and theyre breaking the law, and they are treating their customers like a pile of scat. Time to start looking.

Everything goes well every single time I go to Members 1st. The tellers are all fantastic. I have…read moreused, on a regular basis, six different branches over the course of two decades. I have moved several times, but also the credit union has ample branches for customer convenience. At the Ephrata branch, there is the added charm of two hitching posts!

Just wanted to give a shout out to Derek, the manager, and Rosemarie for their help! I didn't…read moreinteract with Derek, but rather observed him with his customers. He is friendly positive and upbeat. What a pleasant change! Rosemarie was also very friendly and courteous. Thank you for making a difference.

Great bank...have used this bank in excess of 20 years! Low fees, great customer service. Thx, ENB!read more

If you are tired of the Big Banks moving to the "virtual" model. If your concerned about your bank…read moreclosing down their full service branches; If you want to be able to go to the bank and meet with real people, who answer your questions in person and who understand the community they serve; Bank of Bird in Hand is your answer! Not only does Bank of Bird in Hand continue to offer full service banking with friendly people; they are continuing to build new banks. Even more innovative; Bank of Bird in Hand offers mobile banking. They come to you. Our bank is one of the ones closing branches, firing employees and moving to the virtual, digital currency model. This does not suit our personal interests so we started looking for a new local bank. I walked into Bank of Bird in Hand this past Tuesday and was immediately met with smiling faces offering to help. I met with Naomi, she answered all my questions and more. A long story short; we closed our account at one of the Big Banks yesterday and went to Bank of Bird in Hand, we met with Naomi and opened both a savings and checking account. She was very thorough and the process was easy. Because we are over 55 we have free checking and our savings account is earning 3.92%!!!! Yes you are reading this right; "3.92%"! It's a savings account, I have total access to my money, no long term tie up. I need to maintain a minimum balance of $10k. If I go below the minimum balance, the interest quits accumulating at the 3.92%. As soon as I get the balance back above the minimum, 3.92% begins again. They are also offering 4.59% APY on their 24 month CD. If you prefer a more digital banking experience Bank of Bird in Hand has an App for your smart phone that is very easy to use. Yesterday was a good day for us. We were looking for a better more personal banking experience. We wanted to have someone we can meet with and answer our questions. We found just that in Bank of Bird in Hand. We also found a Bank that offers products that are considerably more profitable their customers and is working to support the community they serve; check out Bank of Bird in Hand. We are glad we did!

I went to deposit money into my local lykens banks atm and the atm froze with my card locked in it…read more I Luckily have a friend who works as a teller there and was able to call her and she called her boss who was nice enough to come back to the bank and restart the whole system for it. After it reset she stayed longer to make sure it wasn't going to mess up again so I could deposit the money. Both ladies were very helpful.

Let me start by saying I have no complaints regarding the tellers at this bank. They are always…read morecourteous and as helpful as this bank allows. My issue is with the policies and service of Citizens Bank. I have banked with them for over 20 years. Lately, I have incurred service charges on my checking account while maintaining thousands of dollars in all three accounts. These are new and refunded when I question them. Citizens closed the branch closest to me. Now I have to drive a half hour to this branch. Due to a glitch with their app, a clearly printed check from one of my clients will not scan. I therefore have drive to a branch to cash it. On a recent visit, the teller was tied up with another customer's transaction that took well over 15 minutes. A bank manager finally noticed that I had been there for quite awhile waiting to cash my check that would not scan via the mobile app. She opened an adjoining station. She made no apologies for the long wait. Citizens not only closed my branch, they removed the THREE Citizens ATM's near me. What!? Talk about adding insult to injury. This has been a trend in my area. Closing the branch was one thing, removing the ATMs so no contact could be made without a 1/2 drive is inexcusable. If your preference is SERVICE from your bank, I would look elsewhere.

Great service! My wife and I have banked with them for over ten years. They refinanced our mortgage…read moreand helped us set up accounts for non-profits.

Bad public relations... the last remaining bank in Schuylkill County because. All the other…read morebranches closed... wonder why? Santander bank in Schuylkill Haven have wonderful staff, but the bank is horrific.. their policies are terrible and I suspect that this bank is under some regulatory violations because their policies are not customer friendly.. I cannot do Business there.. I had two events of hacking at this bank, one due to transfer money out and the other a year later... I was asked to leave this bank...Good Luck. Never kicked out of a bank before.. Had all business with them for 35 years!

I set up automatic bill pay for them to pay my mortgage and these losers took the money from my…read moreaccount, but never paid the mortgage. I got an email from the mortgage company that they did not receive my payment for October. I thought it was a scam because it's not like I mail checks. It's an automatic withdrawal from my account. I checked my bank account on line and saw the money had been withdrawn from my account. It had not come back for any reason, therefore, I was sure it was a scam now. Anyway, I called the mortgage company to make sure it wasn't a scam. The mortgage company assured me the last payment they received was in September and directed me back to Santander. So I called them spoke to Melissa, who saw the money came out of my account, she also mentioned that she didn't see any changes that should have prevented the payment from going through. I told her, I know nothing changed so why wasn't my mortgage paid? She said, "I don't know. The money was taken from your account, but it's just sitting there." Then she said, "There's two things I can do, put the money back into your account or stop payment and reissue." I said, "By the time you stop payment and reissue, I will incur a late fee and take a hit on my credit report for paying late." Then she gave me a big song and dance about them reimbursing me if I got a late fee after I provided proof that I was charged, because the mortgage should have been paid. I said, "This is not a Macy's bill we're talking about, it's my mortgage and I have excellent credit how can you fix that on my credit report." I said, "Put my money back, I'll call the mortgage company and pay by phone because I only have 2 days to make the payment before a late fee applies." They couldn't even tell me when the money would be back in my account. Really!!!!! I told them, I wanted something in writing as to why this happened. I am still waiting. My advice is choose any bank other than Santander.

First this bank cashed a 2 thousand dollar check for 7 thousand but insisted that it was out of…read moretheir control and now they subtracted 3 hundred dollars for a 2 hundred dollar check. The first instance there was no copy of the check but this time there is. I can't wait to hear the BS they sling this time. The bank surely does NOT care about their senior citizen customer as they couldn't care less about protecring your money.

I was a customer with them for slightly over a year and then all of a sudden I was dropped and not…read moretold the reason why. The security department was rude to me and tried to force me to follow their rules as if I worked for them. This is America and they have no right to demand I follow their employee rules as a customer. They work for both myself and all other customers. We are doing them a favor by giving the them the business. This caused issues because I now for the time being have had to scramble to find another bank so I can have a debit card to use. Steer clear of this bank and maybe find a credit union instead.