Alright.... most Michaels' that I go into, I dont expect much except a long wait to check out and…read moreprobably no one to help when I have a question. Today, neither happened, but it was still not a pleasant experience. As I walked in, I asked an employee if they had a restroom and for the location. When she answered, she hesitated and pointed to the back right corner, "back, right corner". Okay, cool, I headed straight back there and there was a sign "currently closed", for both men's and women's (I totally would lock the door in the men's just to pee if it was open). I did come in to buy a few things, so I grabbed what I needed and as I head to the check out, an "older" (probably 50's) male employee was walking sideways and backward toward me. I stopped walking, as we were going to collide. I said, "hi, excuse me" as he got within a couple inches of bumping me. He didn't apologize or anything, just kept on doing whatever task he was doing with nothing in his hands nor a cart with merch to put back... idk, maybe I'm just a b*+c#?? Theeennnnnn, the girl who completely stumbled when telling me where the restrooms were, was also the cashier at the moment of my checking out. I gently told her the restrooms were both closed and she replied with, "yea, ok, but I told you where they were." Yea, you did. I won't fault you there, missy. Then, I said, "I asked where it was because I need to use it", with a reply of "oh, sorry ‍". Always a good story about the decency and helpfulness of your employees, Michaels. Thanks!! At least I have someone nee in my day to shake my head at.... oh, P.S. pricing is blah here, being more on the higher side for cheap products. Good thing I only came in for stickers and construction paper.

To Whom It May Concern,…read more I would like to make a formal complaint regarding my curbside pickup experience at the Michaels store located on Katella Avenue in Orange, California. On Friday, June 19, at approximately 1:45 PM, I arrived to pick up a curbside order that had been marked as fulfilled earlier in the week. My confirmation and reminder emails indicated that four items were included in my order. However, when my order was brought out to my vehicle, I received only three of the four items. I attempted to contact the store by phone three separate times but was unable to reach anyone. Eventually, I called the Framing Department and spoke with Marianne. I explained that my curbside order was incomplete and that I had been unable to reach anyone for assistance. Marianne was very kind, came out promptly, and genuinely tried to help resolve the situation. She took one of my items back inside to investigate the issue and attempt to complete the order. Shortly afterward, Jesse came out to my vehicle and informed me that the store did not have enough inventory to fulfill the missing item. I explained that I had never received any email notification, cancellation notice, or refund indicating that part of my order could not be fulfilled. In fact, I had received reminder emails instructing me to pick up my order, and those emails continued to show all four items as fulfilled. Unfortunately, Jesse's response was rude, dismissive, and argumentative. Rather than acknowledging the confusion or apologizing for the inconvenience, Jesse continued to argue the point and took no accountability for the situation. As our conversation ended, she walked away shaking her head, clearly frustrated with me. I found this behavior unprofessional and disappointing. It was evident that either a system error occurred or the order was not properly updated to notify me that one of the items was unavailable. Regardless of the cause, customers should be informed when an order cannot be fully fulfilled, especially when the order status and pickup reminders indicate otherwise. As someone who had worked in restaurant and customer service industries for more than seven years and has operated a business for the last ten years, I understand the challenges that come with staffing shortages and high-pressure situations. However, those circumstances do not excuse discourteous treatment of customers. While I understand the store may have been short-staffed, there is no reason for an employee to speak to a customer in such an unkind and confrontational manner. I live in Anaheim and specifically traveled to this location because it had the items I needed. I chose curbside pickup because I had a sleeping baby in the car. Had that not been the case, I would have gone inside to address the issue directly. I am truly disappointed by the level of customer service I experienced at this Michaels location. I hope Michaels will review this incident and provide additional coaching and training regarding customer interactions, particularly during stressful situations when employees may be feeling overwhelmed. Thank you for your time and attention to this matter. I look forward to your response.

Walked around the shop for about 10 minutes No greeting or acknowledgement…read more 70% RC mostly cars, a few aircraft Some plastic models, 10% off Gundam kits Large sections of empty shelves, looks like at one time the had a lot of model rockets but now very sparse section. Non existent model railroad section 2 LGB switches A couple of HO track sections, no locomotives or rolling stock. Some slot cars, does not live up to the name.

These guys are the best. Experts at what they do. Willing to teach my son the ins and outs of basic…read morerepairs. Always help with a returns process. We drive 25 minutes to see them when in need! Best around by far.

We had a quick fascinating walk through of this American Indian goods shop. There were all kinds of…read moreart work, and souvenirs and excellent gift ideas.

I love visiting Matoska Trading Company in Old Town Orange! Such a hidden gem. This place has such…read morea unique and welcoming vibe. A one stop destination for gifts or to buy yourself something cool. One of the best things about this store is definitely their prices on crystals. They have some of the most reasonable prices I've seen anywhere. I was recently in Sedona where prices were double to triple the price. Whether you're shopping for quartz, amethyst, or any other stones, you get great quality without breaking the bank. Many are in different sizes, shapes, etc. They also carry a really great selection of Sage and other smudging herbs. Beautiful dream catchers, jewerly, beautiful pieces of art, books, etc. I am a fan.

This place is so fun for cookie decorating! I think I have done 3 classes. My Yelp turned…read morepersonal friend Shawna introduced me to this and I have had so much fun going for the classes. The instructor goes over everything on screen so you can watch before you move forward with each step. I always think its going to be hard but honestly its just so fun and who cares if your cookies turn out perfect or not. Mine never do but I am always impressed with how well I actually do. Classes are $50 per person and are worth the memories you make. Plus the cookies are SO good!

Grunderfully Delicious is always a ton of fun…read more My wife had been turned on to this place by a friend of hers and always came home with adorably decorated cookies. I had joined her awhile back and despite having difficulties of my own, I had fun and the cookies are delicious. After the first experience I have returned on numerous other occasions and do feel I have progressed a bit with my decorating skills but all in all its about the fun. The cookies are always well themed and we enjoy eating these for several days afterward. It really doesn't matter what the end product looks like as long as you have fun creating your masterpiece. As Frank on Everybody Loves Raymond would say, the stomach knows not ugly and these are delicious no matter the result. I will definitely return again soon for more of these classes and highly recommend checking them out for something different, fun and challenging

Amazing owners (plus an amazing shop doggy) and excellent selection. Is it the fanciest? No. But is…read moreit an amazing hole in the wall that's a small business? Absolutely. I drive all the way out here to go to this place--never change, ladies! You're running a top tier shop!

Large selection in a small shop, prices were reasonable, staff was friendly and attentive. Located…read morenext to a dentist office at the back of the parking lot. Pretty much anything you need or want for your beading projects.

Took the rope class today and it was so fun and Janet of course is an amazing teacher I love taking…read moreclasses with her

I am relatively a new sewist/quilter in South OC. Since Quilt Passions closed, Quilt Bee has become…read moremy go to for good quilting fabric. The staff have all been very welcoming and helpful. I have also taken a few classes at QB, which have all been very good. I've taken two classes from Instructor Janet, who is especially encouraging, friendly and knowledgeable. I also felt welcomed by the other students, which made the classes enjoyable. So, although it is a bit of a trek from South OC, it is well worth it.

Amazing items for all aspects of your home and great prices too. Sign up for their weekly…read morenewsletter and get some great deals

The employees need are SO rude!! Manager is always pacing around the cashiers watching over them…read more The isles are a MESS! Always a ladder blocking the isles and no 2 customers can pass through isles I really don't know WHY they don't hire more staff!!!?! There are always bins and bins of decor everywhere. I'm in here every week & it never gets better. Always rude staff, store is a construction zone & safety hazards. Long lines & unfriendly cashiers

Wow this place was really cool. It's like walking down a night market in Taiwan. They have small…read moreshops throughout the space with hidden alleys taking you in another direction. When you first walk in, you are greeted by a dragon and colorful parasols hanging from the ceiling. There is a store towards the back that sells some treats and a place where you can get more info on how to travel to Taiwan and sightsee through the beautiful country. The items sold here are pretty authentic and pretty cute. If you are a Lego fan, they have some cool brick sets that are Pokemon and anime themed. I think maybe adding a food hall in here would make it that much better. If you are in area and waiting for a reservation, stop by here to kill some time. You will enjoy it and feel like you were transported elsewhere. Plus, you can take some really cool photos.

Hope this place gets more traction and gets more lively. It'd be cool to organize a Taiwanese night…read moremarket kind of event upstairs. There are individual sections per vendor but unclear how it works as most vendors are at their post but there are staff walking around. I did see people walk in and out to check out this place. It's not captivating enough. If you want boba carriers or single drink carriers, they have it. They also have Asian snacks and drinks, souvenir trinkets and magnets, building block toys, little fortune telling thing like they have in Taiwan for $5, artsy stuff.. They have a big space attached to it. It's closed off though. Unclear what that is.