Allison was amazing. She made me feel at ease immediately. She's professional, knowledgeable and…read morevery kind. And fun. Conversation flowed easily.

I can't express how thankful there is a Thermography Center in Albuquerque. It is the perfect…read morealternative to a mammography, no pain, and more accurate in my opinion. Check it out on their website, you'll be so happy you did :-)

Just a warning to any patients of Catherine James. She is no longer with the practice, and Ribera…read moreis not reaching out to let her patients know this. My messages in the portal went unanswered, requests for refills from the pharmacy unanswered. After several weeks I finally called and was told she's no longer with Ribera Healthcare. When asked how I get refills I was told I would need to come in and get established with one of their current providers. Until I could get established with a new provider I would not have access to any of my medication. This is patient abandonment! It's a shame, Catherine James was the best provider I've ever seen and I will truly miss her. But Ribera Healthcare has put people in danger with how they're handling her departure.

I was a patient of Catherine James, after her departure. I attempted to reestablish with another…read moreprovider in office. I was originally scheduled with Olga, but the day of I saw a new provider in their office -who was rude and uneducated about the medications. They would not refill my prescription, and in fact was pushing their out-of-pocket prescriptions over my covered insurance prescriptions. I wrote a letter, I was seen again and then was told at the next appointment that I would be dropped as patient. The new ways they are running this facility is unethical and wrong. Shame on them. They front office has always been great I will say.

I just finished my new patient exam/physical with Kim, the PA there. She was an in network provider…read moreand the wait to get an appointment was only 1 week. Most of the larger hospitals around town have a 6mo or more wait to get an appointment. The medical assistant that helped initially was very welcoming and made me feel comfortable at my appointment. Kim was very thorough during my physical and treated me as a patient and not a number. I had a few medical concerns that we addressed together so Kim and I created a game plan to help me with those. She also gave me undivided attention during my appointment. She wasn't in a rush, or make me feel like all of my questions were a burden to her. I'm glad I established myself there. It's also very convenient since I live in Northern Rio Rancho!

This place is horrible, they cancel your prescriptions every six months in order to make you come…read morein for a "general visits". The industry standard is 1 year. I've always had my prescriptions filled for one year for the meds I'm on. When you run out and they can't get you in for 2 weeks, guess what? They still won't fill them. BEWARE

First, the good: Sharon Schaaf is very personable and genuinely seems to care about my health. I…read morehave been very happy with the medical care I received. The problem lies with the business professionalism of the staff and office management. Here are the issues I have dealt with, in order of irritation: Communication Failures: Recently, the office changed their phone number due to technical issues (a DDoS attack) but failed to inform patients. They did not send emails or postcards to notify clients. Worse, the old number still plays a generic greeting inviting you to leave a message, but the mailbox is full. A simple update to the recording or a mass email would have solved this. Instead, I had to drive 10 miles to the office just to find out why I couldn't reach them. Billing and Accessibility: During my last visit, I was charged a $20 copay based on old insurance records, despite telling the clerk I had changed plans (which carries a $10 copay). I confirmed with my insurer that the office must accept the negotiated $10 rate. I tried calling twice to resolve this--no response. I even stopped by the office during posted business hours to discuss it, but the door was locked with no explanation posted. Improper Charges: On my first visit, a clerk charged me tax on my copay. Copays are not taxable. When I pointed this out at my next visit, they corrected it moving forward, but offered no apology for the previous error or the fact that they had been doing it incorrectly. Unfortunately, this city is short on primary healthcare providers. It took me a long time to find a doctor, so I count my blessings that I have a decent primary care provider in Sharon Schaaf, but I have to grit my teeth to bear the administrative frustrations.

Nice, friendly staff. She has addressed all my issues and sent me to all the right places. Much…read morebetter than Presbyterian primary doctors. I am happy with her care and she genuinely cares about her patients.

They listen and help you in the way that works best for you. Not a normal doctor that just gives…read moreyou a pill to mask the symptoms. They look for what's causing the symptoms. Highly recommend!

Staff changes a lot. Most are strangely unfriendly. There have been several visits where things…read morefelt sort of off, just unfriendly, and uncomfortable, but nothing really concrete. Its enough so that I sort of tense up any time before I have to go in. This time I needed blood drawn. I have slight needle anxiety, I always let the phlebotomist know, and its never been a problem. This time the staff acted like I was a serious pain in the ass for notifying them. I was embarrassed and apologizing right and left, but the antagonistic attitude of the staff wound my anxiety up so high I had to leave without getting blood drawn. I figure enough is enough. I will say that, so far, it seems like all you have to do cancel a membership is call and tell them you want to quit. So that's sort of a plus, I guess...

I have been so happy with the quality of care are The Bosque Clinic. It is easy to get an…read moreappointment, the office staff is great, and there is never a wait. Unlike many places, they offer same day appointments and have an urgent care clinic. The hours are wonderful and it makes it easy to get there after hours, weekends, or during the day. I've been very happy coming here since August. They offer a lot of services and have been great with calls if I have questions.

My kids pediatrician office was closed, and of course we all got sick. Bosque clinic has been a…read morelife safer this week! They got us in so quickly, treated us, and were so kind and helpful. 10/10 for location too! Definitely will be returning and using them as our urgent care office.