My experience with the Franklin office was five star. Right from the initial phone call to set up…read morean appointment, I could tell this was going to be a good experience. The secretary was super friendly and helpful with insurance and billing questions. I have never been to this office before . On the day I arrived to the Franklin office for my procedure, the staff was extremely friendly , polite and set my nerves at ease. I then met with Dr Gorham. She was super professional, friendly and walked me through the entire procedure before, during and after. I would highly recommend this office and rate the Doctor and staff as exceptional.

After drinking my morning tea with a straw because any liquid hot or cold sent me into orbit, I…read morecalled the office that I might get an appointment. While they were fully booked they gave me a time to come in to be seen. I was forever grateful for their kindness. I was the last patient at the end of a very busy day for this office. Dr. McGough and her assistant could not have been more upbeat and pleasant. When it was determined that I needed a root canal, they happily stayed late until they finished me at 6:45 PM. I can't say enough good things about this practice. I have had other root canals done here with various other doctors and they all have the same work ethic and amazing patient care. This office is rare in today's fast paced busy world, where many offices would have told me to make an appointment another day. If I could give them 10 stars I would!

This dentist office is ridiculous. I have filled out their request for an appointment on line…read morethree times over the last two days and no response. Just being ignored. Forget it now, going elsewhere.

I usually hate the Dentist because of the pain they inflict on me :) that is caused by my own…read moredoing, but I will say Kaitlin was amazing, very very patient with my teeth. I appreciated the extra time she took even though she really didn't have to, you can tell she cares about her craft. All the office staff and Dr. Lisa of course. Thanks everyone....see you in 6 months :)

Let me just say from the phone call thru to having the root canal it was simply the BEST!read more

4/14/2026 I showed up a few minutes early for my appointment…read morefor a cleaning and an oral exam. I was told she had cancelled my appointment because I supposedly didn't 'CONFIRM my appointment'. WHAT? Evidently I was supposed to be home to answer (I have a landline) her phone call, but I wasn't there for a while, thus the appointment was cancelled. How rude and stupid is that! Then she said she could fit me in the next day. Ahhhh, no freaken way. I told her I would find a better place and walked out. Ten minutes later I made an appointment at another office nearby. When I told them about Alpha Dental they just shook their heads and said they would never treat their patients like that.

Went to a couple of appointments at the Franklin office. While the work that was performed was "ok"…read more... my first visit left my mouth bruised up, on my second visit i was stabbed in the face by the dental assistant with a dental pick because she was not paying attention. Afterwards I was hurried out the door ... After cancelling my next visit (who would go back given what happened) now there is a nonsensical no-show fee attached to my account along with other extra charges. Upon questioning them, I was met with a confrontational attitude, unwillingness to remedy the situation, and threatened with more charges from times I had previously re-scheduled other appointments.

I don't have teeth but I appreciate the businessread more

I love this place! It is a great find. If you go once, I'm sure you will become as loyal a customer…read moreas I am. Dr. Jas Arora is top notch. I have never had a dentist as good as her. In fact, all of their employees are excellent. They made dentistry better than it has any right to be!

Very unhappy the only insurance accepted is the blue cross dental product. Had to pay completely…read moreout-of-pocket.

As always an awesome job cleaning my teeth. The staff and…read moreeveryone who works there is super friendly and nice. Would highly recommend. Lori R