I went to Dr. Nagel for a root canal last year and I was amazed. He was very competent and was in…read moreand out of my mouth in 45 minutes! It was incredible. I had just had a root canal a few months before elsewhere and it took 2.5 hours and they did a mediocre job. Dr. Nagel's work healed great and my other dentist who did the bridge was very happy with his work as well. I've told my friends that if they ever need a root canal, Dr. Nagel should be their first choice.

Provided false hope then lied to my referring dentist office about what actually happened.read more

I was very happy with Dr. Wardius and the work went without a problem. I was told what my final…read morepayment would be and received estimate from insurance. Very much like others(Whom have commented) the office staff leaves MUCH to be desired. I paid my bill in full for the amount i expected and had been told. That was my last visit in Sept. In February i received a email saying i owed 470.00 for a CT scan. I paid in full what i was told to pay in Sept. I contacted the office and asked why the first i was hearing about this was 5 months later and the response was i owe the money. I told them i paid in full I paid 5500+ on my final visit. Today i received a call from a collection agency saying i had been delinquent since Sept. and payment was due in full. I pay my bills, excellent credit score and to be sent to a collection agency and effect my credit over there shooty billing is a place i would stay far away from. I also will be in touch with my referring dentist. I hope they enjoy the $470.00 dollars as i am hopeful this will help others not get caught in what seems to be a common sneaky pratice.

I chose to bring my daughter to this practice on the recommendation of our Orthodontist for a…read moresurgical procedure as part of the work with her braces. Her recovery has been good, with no complications to speak of (only two weeks in at time of writing this). So the services provided by Dr. Wardius appear to have met expectations. Unfortunately, the office experience left something to be desired. While a comfortable and soothing ambiance make for nice experience, day of, I was disappointed with poor communication with the office staff around the costs involved. After completing our consult visit and scheduling the surgery I asked for a cost estimate and was presented with expected costs, based on expected insurance coverages. Two weeks later these were updated based on an uncovered service performed at the consult (a CT scan), and I was provided what I understood to be final numbers (assuming that nothing would change during the procedure that would require additional services or coverage-wise from insurance). On the day of the procedure, everything proceeds as expected. No additional services needed or performed and payment requested matches the estimate I had been provided. Two weeks later I am now being charged for a service (the CT scan) that was supposed to have already been accounted for, as I was told that it had been, two weeks prior to the procedure. But they are telling me that I mis-read the email when they said "The balance was added to the patient account." If so, that estimate should reflect that amount. When a customer is quoted a price for promised services to be rendered, and those exact services are what is completed, then that price shouldn't change after the fact. Trying to discuss this with the office manager was the final straw as she was more interested in expediting the call, crossing it off her to-do list and getting off the phone than to honestly hear the concern and frustration that a client had with their experience. This "problem customer" as I am sure to be referenced as behind their closed doors, could have been a learning experience for the team so that they could better understand how to service their customer's needs. Instead it was so much more transactional and disappointing. I will be sure to pass this experience back to the original referring office and to find another practice for my son when he is due up in the coming years.

Naturally, I wasn't too thrilled about needing a root canal, but after working with Dr. Kelly…read moreBarnes, it was hands down the most painless process imaginable. My tooth feels great, and I did not feel a thing the entire time. A day later and I don't even need Ibuprofen as the tooth is barely sore. I would certainly recommend them to anybody that needs a root canal.

Today, I got one of the best xmas gifts ever from Dr. Johnston - she saved my doomed tooth which 2…read moredoctors couldn't complete the root canal procedure before. The first doctor messed up badly that caused this whole issue. A couple of years later I tried again, but this 2nd doctor told me that its root has fractured, so nothing can be done but to extract (which wasn't true as Dr. Johnston told me it's not at first glance...). Although it gave me a constant anxiety for about a year I'm so glad that I kept it and decided to see Dr. Johnston one last time. 3rd time's a charm and it's saved! Hooray!!!! Also, everyone in the office is very nice and helpful. I highly highly recommend this place for anyone who needs a root canal.

Dr, Raisman and his team are the most caring service around. A must try if you live in the area…read more I moved to Maine and still travel down for appointments

I have been a patient of Framingham Dental Center for 21 Years. My wife and children go there as…read morewell. Dr Raisman cares and enjoys his field of practice. He is a great dentist. Our family feels very welcoming with the FDC family. They have had very little office turnover. There office admin Lexi retired. I have had the same hygenist for the past 8 years. My kids have had the same hygenist as well. The FDC team does a thorough job and makes the visit to the dentists office an OK experience. The kids have had teeth pulled, fillings, etc and have never had a problem. They have heard harrowing experiences of other dentists by their classmates but to them, its no big deal. I highly recommend this practice and welcome you and your family to become part of the FDC family.

Dr Ollerhead is my go-to endodontist in the Metrowest area. He is skilled, knowledgeable and super…read morepersonable! He's done 3 root canals on me, one on my hubby. I have several issues that complicate my dental care, and Dr Ollerhead is very understanding, and best of all, has current knowledge about how to work with patient with my challenges.

Super friendly staff! Was so easy to book a cleaning. Got an appointment the same week! Becca and…read moreDiane are great hygienists! It's nice to find a practice that isn't just about cosmetic dentistry and injectibles like so many others in the area. I like that they are a practice dedicated to preventative and restorative dentistry, with experienced dentists that care about their patients' unique medical issues and work with them to achieve the best outcome.

I have five kids and dealing with dentist appointments and treatments is a colossal expensive pain…read more I could not be happier with everyone who works here and continually is patient with me and my kids and makes a usually unpleasant experience really positive. Dr. Faibish and all the hygienists are great. Highly recommend.

This pains me to do this as a customer of 15 years at this practice but this is NOT the same…read morepractice I came into. Dr. Putt has been spending too much time on the golf course (at least that is the explanation by the technicians to why I have not seen him the last 5 years). The front desk now is incredibly rude and condescending. If you don't have the right insurance, get out, if you have a question, we don't have time for this. The last hygenist I saw was yelling at me the entire time, and telling me all about how much her life sucks. The hygenist I saw for many years who was amazing left the practice unfortunately. And when I first joined they were willing to work with me on a dental plan that works for me. Now it is aggressive treatment and pressure sells that requires X-rays every 6 months and deep cleanings. If you don't like it, I was told by the front desk to GET OUT. Ok you got your wish, good riddance.

Do yourself a favor and switch dentists before making your next appointment. My entire family has…read morebeen clients of Wayland Dental for over a decade, and they are NOT the same practice. I just took a new job and have to move out of state. I was overdue for an appointment and worked with the team to squeeze in before my move. They have a new receptionist team that is incapable of running this business. They rescheduled and kept playing musical chairs with their clients appointments trying to move them around. I just went in for my appointment finally, a few days before my move- for them to tell me they do not take BCBS anymore and would charge me $450 for the appointment. When asked why I wasn't notified of this , they claim they had Delta Dental on file for me. (Later when I called back- I told them my appointment in December with BCBS and they confirmed that is who they billed out.) For months I've received emails from them telling me I was due for an appointment and to call and schedule. NOTHING about no longer accepting BCBS. I left the office so upset and called back to speak with the supervisor, Crystal. She was just as incompetent as her team. She said "if it was that big of a deal, they would have billed out to BCBS and had me mail them the check..." when I clarified that she meant bill, she corrected and said check. She wanted me to pay my insurance for seeing them out of network, and then wanted me to pay THEM whatever portion of my appointment that insurance would cover... wow they truly care about the customer... I requested a call back from Dr. Putt and plan on telling him what a disaster his team has become. When it was him and his one front desk receptionist, they might have been short handed- but they were good and actually cared and had their sh*t more together than they do now. Now I have wasted time making appointments, going to an appointment I had to leave, talking to them, crying in my car, and writing this post- all to be moving out of state with a new job, stressed as can be, and overdue for a dental appointment (after getting completely screwed over by the practice my family and I have given business to for over a decade.) I am beyond upset, and cannot advise others more to find a different dentist- this is NOT the same practice that it used to be.

It's a shame that my kids and I have been going here for years and now that we switched insurance…read moreNatick dental partners does not take our delta dental plan, yet they failed to tell us that! I showed them my card, they took a pic and I got a big bill 2 days later in the mail! Just called them to ask for a discount on the bill (not asking for a freebie), and the billing dept. Said "I'm sorry that we cannot help you." Shame on them for not helping out a local family. And, beware of all the upgrades they try to talk you into....such as the fluoride (BS) coating that kids "must have."

Excellent hygienist and staff were helpful and knowledgeable. Highly recommended as a quality…read morepractice for children and adults!!

Got over my fear of route canals with these great dentists. Great set of doctors here who will make…read moreyou feel like family.

Always professional and genuinely caring. They make me feel like I am their favorite patient. I…read morecouldn't be happier!