I have always had a wonderful consignment experience with Chicago RealReal. I have consigned with…read moreHaley Ross for years and plan to continue to do so because of of her genuine kindness, knowledge, and follow through. She always goes above and beyond! Haley arranges my consignments seamlessly from time of pick up (or drop off) to when the items go live on the RealReal website. The new RealReal boutique on Walton Street is very fun (and quite addictive) to shop. They showcase an excellent selection of jewelry and handbags that I adore. You could easily not even know that you were shopping consignment because the items are pristine and merchandised so beautifully. Chelsea and Julia are spectacular, and I cannot recommend enough for the chic style suggestions and assistance. I highly recommend Chicago RealReal for consigning and shopping!

I rarely leave negative reviews, but after my experience with The RealReal, I feel obligated to…read morewarn anyone considering purchasing fine jewelry or luxury watches from them. I purchased a Rolex for more than $7,300 with the expectation that the information provided by The RealReal was accurate. After consulting with an independent Rolex watchmaker, I learned that the documentation associated with my watch contained an incorrect reference number. That may sound like a minor clerical error, but it is not. The reference number is a critical part of identifying a watch, and inaccurate documentation could create significant issues if I ever decided to resell it or needed to establish authenticity. As it was explained to me, inaccurate paperwork could create legal complications if the watch were ever represented for resale using the incorrect information. The value of a luxury watch is tied not only to the watch itself but also to accurate documentation. I repeatedly requested corrected paperwork but never received it. Ultimately, I had no choice but to return the watch because I was no longer comfortable owning a luxury item with inaccurate documentation. What was even more disappointing was my experience returning it. The store director, Bri, handled the situation in a way that I found dismissive and unprofessional. Rather than listening to my concerns, she repeatedly told me to "calm down," attempted to cut me off while I was speaking, and appeared more concerned with preventing other customers from hearing about the issue than addressing the underlying problem. I explained that anyone spending more than $7,300 on a luxury watch would reasonably be upset after discovering that the documentation they were given was inaccurate. When I asked Bri to stop speaking with me because I no longer wanted to engage with her, I walked away to create some space. Instead of respecting that boundary, she continued following me throughout the store. I found her behavior threatening and intimidating, especially after I had clearly communicated that I no longer wished to interact with her. Thankfully, Wendy stepped in after that interaction and completely changed the tone of the experience. She listened, treated me with respect, answered my questions professionally, and helped facilitate my return without making me feel dismissed. I genuinely appreciated her willingness to step in after I no longer felt comfortable working with Bri. I also want to recognize Keyanna, who originally sold me the watch. She was warm, kind, and professional throughout the sales process. My negative experience was not because of either Wendy or Keyanna. Both represented excellent customer service. My biggest takeaway is this: I no longer have confidence in The RealReal's authentication and documentation process for fine jewelry and luxury watches. I was extremely disappointed to learn that an independent watchmaker does not necessarily inspect these watches before they are sold and that serious documentation errors can make it to the customer. For purchases of this value, accurate authentication and documentation should be established before an item is ever listed for sale. Unfortunately, this experience completely eroded my trust in purchasing fine jewelry or luxury watches from The RealReal. While I appreciate the professionalism shown by Wendy and Keyanna, I cannot recommend buying high-value watches or jewelry from a company that provided inaccurate documentation and then handled my concerns in this manner.