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    Furnish 123

    2.4 (11 reviews)
    Closed 10:00 am - 7:00 pm

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    8 years ago

    They made buying a new couch super easy and painless. We will be back in the future. I will review the delivery after we get the items.

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    9 years ago

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    HOM Furniture

    HOM Furniture

    3.1(13 reviews)
    0.9 mi
    $$

    Purchase experience was easy, showroom is nice, but when something breaks, don't expect to schedule…read morewarranty service easily. I have a chair that broke in under a month, but it'll take me nearly another month to maybe get it looked at. Can't take it back to the store to get it looked at, either.

    Well my friends, please be advised that Hom Furniture has the worst customer service ever! We…read morepurchased a nice leather sofa 2 1/2 years ago which arrived 5 months later with the legs broken off (all of them!) As we waited months to get them replaced, the reclining mechanism on one end broke so we requested that be repaired. I'll spare you all the details over the last 2 years but they've replaced reclining mechanisms 4 times with anther one waiting for repair. When I've spoken with customer service they've said they won't talk compensation until everything is repaired. I finally said we need to talk compensation. Their representative was going to put in a claim to the manufacturer and said we have a good case. Well the manufacturer doesn't make that sofa any longer (I wonder why?) and said they wouldn't offer compensation as the sofa is now beyond the warranty period!!! So, here's what they will do - they will replace the mechanism - for FREE, including parts and labor AND they'll give me $150 for all the time I've spent waiting for service people to repair this piece of s---! What a deal, huh? This morning I told them I don't want compensation for my time I want compensation for a sofa I spent $3500 on and has NEVER been in new condition. I've worked in retail, my hubby runs a retail business...I would NEVER treat a customer like this. Word to the wise...from someone who wasn't: don't shop at Hom. If you do, don't let them push you out of your warranty. I fully expected they would be fair to me. Please spread the word!!

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    Ashley Store

    Ashley Store

    1.5(15 reviews)
    1.4 mi
    $$

    Worst experience I have ever had. I would give negative stars if it was an option. I paid extra for…read morewhite glove delivery and the warranty. I set up delivery for 1/31. The delivery went fairly smoothly except for one drawer from the bed I ordered was broken and unusable. The delivery people said they submitted a claim right away and it would be delivered 2/11. On 2/11 I sent a message saying that I hadn't heard anything about delivery and was wondering if there was a status update. The rep I talked to said that I could expect delivery that Friday aka 2/13. That day comes and goes with no information. I the talk to another rep on the 18th that says the item should ship on the 20th so I should message back that day to find out more information. I message back on the 20th and am told that the claim wasn't processed until the 6th which I was told it was done the 31st. I was then told that shipping time should be 1-2 weeks and they will give me a 15% discount off of one item for the inconvenience. The next day get an email saying that the part now isn't expected until mid April. It is currently the 6th, still haven't gotten the discount that was supposedly applied and have heard nothing regarding delivery or an update. They also sent me emails that l should reply to however they haven't answered me for over two weeks. The lack of communication in this company is astounding and frankly a 15% discount is not enough considering purchased brand new furniture, white glove delivery, and a warranty and haven't gotten any of this fully fulfilled. I highly suggest ordering from ANYWHERE else.

    Chanell helped me find the perfect mattress and even tested the power base with me! she was super…read morecute, and her skin looked soft. I hope one day somehow someway our paths will cross again. i'm too nervous to go back and ask her out... maybe she remembers my name... 10/10 experience

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    Furnish 123 - furniture - Updated May 2026

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