Ordered a sectional for $3,699.99 September 2025: Original…read moreorder placed. - December 23, 2025: Order delivered with damages. - December 30, 2025: Initial email sent with pictures reporting the damage, including tears, a broken bracket, and scuff marks. - May 2, 2026: Replacement delivered in the wrong color. - June 4, 2026: Notification received that matching fabric arrived, but was subsequently found to be ripped. -July 8, 2026: informed a resolution will not be reached for at least 4 weeks due to warehouse relocating Horrible company to purchase from In terms of customer service and quality control. I have over 40 emails with the service manager and everytime I have initiated the conversation or inquiry.

service: the sales people will do anything an say anything to make the sale. I purchased a sofa and…read morechairs for $9,000 was told I was getting a deal on the price, looked online a week later and if I purchased online it was $4,000 cheaper. I also purchased the furniture protection warranty. I was told at the time I purchased the furniture protection warranty for $599 it was to cover ANY damage at any time for the 5 years and if they couldn't fix it a replacement would be given. I made a claim because the seams are splitting in the cushions and threads are pulling where we rub when we walk by them. I've been trying for three months for them to come fix or even take a look at the furniture. Now, after I made a claim against them with BBB they say they won't cover it because it's more than one cushion. So, they are technically committing fraud taking people's money for a warranty they never intended to honor, it violates consumer protection laws.

I really can't say enough about the selections available and prices were great! Richard and his…read moreteam are very friendly and attentive and took the time to make our shopping experience a pleasure!

I was having a hard time deciding what I want, went back there a few time to be assure. My sale rep…read moredoes not want to deal with me and ran away from me when the new rep wants to connect who assisted me before. Do they really expect us to buy anything the second we step in? Let us have time to browse and see what are out there! I have bought a bedroom set on 1.8.2026 and on 1.24.2026 I have noticed the bedroom set I bought is on sale. I looked up on their website price adjustment policy and I tried calling the store but all their numbers are not working have me go there in person. I first spoke to a new sale rep and told her about the sale price, she lied that they already programmed my account to the new price but when I demanded a printout she went looking for my sale rep and whispered quietly why I am there. Instead of deducting $200 on my account my sale rep provided a store credit of $38 instead and informed they are deducting my deliver fee that's why she can only offer $38 adjustment. Instead of addressing and correcting my concerns, below is a snapshot of how they respond.

Very large selection and good value. Best to buy when they have a holiday sale to save a little…read moremore. Recommend you check them out.

WOW! CHRIS IS THE BEST!!!!!!…read more My wife and I went to look (JUST LOOKING) at furniture with my son for his new house and was helped by Chris Chapa. Chris was very knowledgeable, patient and willing to answer all (AND WE HAD A LOT) of our questions. We ended up buying an adjustable bed for ourselves and my son bought a bed and some furniture. I would give Chris 10 STARS but with Yelp,... I can only give him 5 stars. A REALLY PLEASANT FURNITURE BUYING EXPERIENCE. THANK YOU CHRIS CHAPA!!!!!

The furniture is so comfortable!! I love that they stand by the customer for any problems or…read moredefects noted. After 5 years my recliner mechanism broke and they sent out a new one with no questions asked. I recommend Lazyboy!!!

We looked at sofa, loveseat, recliner sets for about a year before purchasing at Lazy Boy Fresno…read more Although the sales process was fine, the power reclining love seat we purchased stopped working about 6 weeks after we purchased it. We have been waiting nearly 2 months for it to be fixed. We have called multiple times and had one repair person out but he couldn't fix the item because the repair ticket said it was a sofa, not a love seat. interestingly we didn't purchase a power sofa, only a power love seat, so not sure how they got that wrong - our paperwork shows the items and coverage purchased. Lazy Boy (or their service vendor - not sure who) sent repair parts to us (didn't tell us they were doing so) and then despite us letting them know we have the parts a week ago, still have not scheduled anyone to come fix the love seat. We have called the store multiple times and been told that they are sending email to the service company to schedule the repair but there isn't anything else they can do because they are not responsible for service. I reminded them that they sold the warranty and are responsible for offering their customers reliable service if they are the ones selling the service contract. They were certainly happy to take our money for the service contract. I understand that they cannot directly come make the repair, but they could certainly lean on the service company to follow up. We have only been able to use the love seat power options for 6 weeks of the 4 months we have owned it. Currently using a dirt bike stand covered with a towel for a foot rest. Not quite the Lazy Boy experience we paid for. Completely unacceptable handling of this issue. This is not our first Lazy Boy Fresno purchase but it will probably be our last because of the quality and service issues.

Anna was awesome. She took the time to review my expectations and thoroughly explain what was in…read morestock, availability of what was not and availability for delivery. She did everyone her power to ensure I left with a living room set I would be happy with. Check them out you won't be disappointed.

furniture is okay. But the worst insurance you can ever get. No point of getting insurance on…read moreanything. A waste of time And don't do nothing about it. Waste of money!!! been calling them since last year and nothing has been done!

We recently ordered furniture from Bobs Furniture in Fresno and could not be happier!…read more Jose V and his partner arrived on time and in about an hour set the bed, dining set and sleeper couch. Job well done

Horrible customer service. Bought a bed, arranged time and date at the store. They wanted to come…read moreat the time frame we are not home. Now they are pushing the delivery another week. Customer service line for 30 minutes with no response. And I paid for delivery. You guys need to do better.

We were looking for a tall recliner to accommodate my husband's height. Dean listened and knew…read morewhere to take us in the store to find the perfect chair. He was clearly interested in meeting our needs and showed us all of the options available for the chair. There was no pressure, just friendly service. He went beyond our expectations with the delivery, too! The chair was delivered in good order and the delivery guys were very considerate and careful when bringing in the chair. We were very impressed with the service all around and the quality of the chair! It turned out to be on sale, so it was a great value, too! It was our pleasure to support a locally, family- owned business!

First the sales experience wasn't great, I don't remember the sales ladies name but she could've…read morecared less. I purchased a recliner with Massage, which I did try out on the floor. I received the recliner after waiting 10 weeks because I ordered it in leather. It comes and it's nothing like the model on the floor. The Massage is so aggressive. It actually hurt my back. I called the manager and he just pretty much wrote me off. I've ordered a Flexsteel couch, two TV cabinets, leather recliner, a desk and a makeup table. I would think after years of being a good customer, there would be some type of consideration given.....NONE!! Extremely disappointed in their customer service they've obviously gone downhill.

I am beyond thrilled with my new purchase! I have been watching this set, I meant it's or something…read morespecial- special is here now!!! It's a great time to stop to see what they have before it's gone... or moved south! Excellent staff, concerned for their clients and what they offer to the public is fabulous.

I brought barstools from him; non pressure sales really explained to me the difference in quality…read moreof stools that different places have. I was going drive the stools home myself to madera but he gave me a huge discount for delivery. Very solid guy to do business with. Highly recommend him