1 star is waaaay too much for these guys! Very proud to be in business for 30 years, yet don't know how to talk and serve the client. Extremely unprofessional, change their words every sec, challenge you to find opportunity to sell their stuff. My story: I visited the place for the first time, was with my parents. We picked a product and started negotiating price and delivery date. Sales rep promised delivery date 3 weeks from then, giving hope of earlier date as well. While putting $200 deposit down, i asked directly if its refundable or not, all she said: "no problem!" After the payment was done, she handed a pink paper to me to fill out delivery address. I signed the bottom of the page to acknowledge the receipt. 3 weeks from then, i was hopeful for early delivery, so i called them a day before promised day, and i talked to the same sales rep, first she said she didnt promise no date ! Then she said she had another date for the delivery.. Nevertheless, the container was yet at Vancouver, and it was delayed. So i asked her, how come you didnt notify me ? And here is her answer: i just hung up on custom.. So we just realized its delayed?!?!? Then i started asking, when should i expect the product delivered to my place? She talked for 20 mins .. Challenging me with different, non related answers, talking about they are in business for 30 years and she sees 20 customer everyday.. I kept asking my questions, and here is the result: the container will be at our store next week, so i cant tell when it will be delivered to your house because you are not in Markham!!! I am in GTA , and i asked her to add few days to her estimate date as if I am in Markham and give me a date ! And the final result was: this conversation doesnt make sense to me, can I talk to your father ?!!!! And we dont give dates !!!! I was sooooo shocked and mad, so i told her I want to cancel my order NOW! And want my deposit back.. She said "no problem" and you come to store and take it back. It was agreed upon purchase to pay the remaining balance by an authorization form on my account to save me a drive all the way there for doing a payment, so to refund my deposit i asked her howcome it wouldnt work the same for refund?! She said this is the system here! I asked for her manager and guess what there is no manager! As they were oversees!!! And being a 30 years old company there is no alternative !! Lol After 10 days, i received a call to schedule a delivery as well!! Obviously they werent clear on my decision! So finally I found some time to go there in person, before going there I called to make sure they are open( on Sat of Good Friday i ended up going there since someone would pick up my calls and hang up right away, and there was no note anywhere on website if they are closed that holiday or not) so they said they are open and i asked for refunding my deposit, what do i need to bring other than my visa and receipt, she said is good enough. 3 mins after she called again asking if i am sure about cancelling my order or not! They constantly thought i am kid, since they wanted to talk to my dad, and not sure how to make a decision!!!! So i was there, straight up to take my money back, and she keeps talking over and over again about how this is non sense to her to cancel an order for 3 days delay! Which was actually min 10 days after promised delivery date !!! Anyhow, after 15 mins of ridiculousness, she said its either exchange or store credit and she showed the back of the pink paper about their policy, which o received after my deposit payment was done!! I just lost it!!!! Then i turned around to the manager ( i guess ) sitting next to her saying you guys are changing your words.. So unprofessional! And she said " we are professional and we dont need you to teach us !" Omg.. So i said clearly you are not because you dont know that i am you customer here !! And she said:" thank you very much , please leave the store ! " i just couldnt believe it , so i said : " i am afraid i still have $200 credit here and I can shop around as much as I can !" I just left the store and contacted visa's dispute department and reversed the charge. Seriously that was an experience !!!! Make sure you read about their policy and dont even think about any dares what so ever, these people dont know how to keep their words. Good Luck! read more

This is my worst experience as a customer ever. I purchased a $3500 Natuzzi sofa from Furnishings 2day in February. After a 3 month wait I got it in May and that was when the nightmare started. The delivery guys they contracted were terrible. They did not care about the sofa at all. Inside the truck the sofa was only partially covered and the way they were handling it was just unprofessional. There were multiple cuts on the leather and I called immediately to the sales person/director (initial A) who promised to provide service to us even after purchase. When he picked up the phone he was annoyed and asked me to call the store directly. All the verbal commitments were long gone after the commission. For the following few months I had to make phone calls and email to the store many many many many times to get help. They would never make any initiative to get back to me. When the receptionist (initial S) was away no one else at the store would even try to help me. They said they had been waiting for the technician to return their calls. I felt helpless and I expected a much better experience after spending $3500. I told the company I needed service and otherwise I demanded a full refund. The receptionist gave me the phone number of the technician and asked me to call instead. I called this guy 17 times and I got an appointment. When this technician showed up he was polite and professional. There was still residual defects after his repair but he said after the glue was gone all defects should disappear. Unfortunately the defects were still very noticeable the following day. I called the company to complain and the other receptionist (initial K) became very defensive. Instead of finding a solution she blamed on my mind playing trick. Calling them back and forth is very time and energy consuming and I am not crazy to call if there were nothing to be mentioned. I emailed Natuzzi directly to voice my concerns and complaints. After a month or two they sent another technician. This technician presented himself as a professional. He brought so much tools along and he was careful with what he was doing. The first technician took 10 minutes max and his tools in comparison were a joke. The second technician spent almost 90 minutes and it was stunning to see how he used all the tools to make the repairs work. According to Furnishings 2day the first technician works for Natuzzi but I honestly do not understand why there would be so much deviation at the repair they offered. After 5 months of suffering my problem is considered fixed. Lots of furniture stores do offer good quality products and I need good after sale service. I hope no one will ever have to go through the experience I had gone through with Furnishings 2day. read more

Horrible customer service! Here is my story - Delivery was severely delayed without notification, i had to call them and ask what's going on - They promised to call back but they never did, or they promised to call me the next morning but ended up with calling me 2 days later... (happened multiple times!) - Delivery time was changed again and again. I waited at home for a day and they told me they cant make the delivery as the truck driver has some kind of emergency... - Delivery was rescheduled but was later than scheduled time - Furniture was not in perfect conditions when delivered to my place (one piece is missing+ one piece is broken) - It took them 4 months to send me the broken piece - They forgot to order/ship the missing piece even though i contacted the owner Andy 3 times (text 2 times, my friend called him once) and i sent the defect pics to the store on the day they made the delivery. - I have confirmed with the store multiple times about the repair time, they said it's 12-2. On that day, the owner of the store Andy called and say it has to be scheduled to another time as the drive drove a truck and cant park near condo.... i told him this is not my issue, you should foresee this before you confirm the time with me. And i got his response "if you don't care, then i don't care." - When the repair guy came to condo and he brought the wrong piece!! (which is because the owner gave him the wrong one!) - For the missing piece they asked me to wait for 2 more weeks. I bought the items on July 12th 2015, and they got one broken shelf fixed on Nov 6th, 2015 and i am still waiting for the missing piece. read more

Honestly, when I read some of the reviews about this store...I was little skeptical. However, I decided to go and visited this store without any high expectations. I was amazed by the welcoming atmosphere and unique and designer collection of furniture pieces . Luckily, it was also a promotional event, and guess what????? Free coffee and elegant delicacies were served as refreshment who doesn't like that. This store is actually an authorized dealer of Natuzzi Furniture brand which is a well-known international brand and that changed my perspective immediately because being an authorize dealer of Natuzzi brand itself signifies good reputation. I actually landed on one of the Natuzzi sofa set that was 25% off retail price so I got a very good deal!!! I was attended by sales rep named Kamal, she was very professional and able to give me lots of options, suggestions that I needed to make my mind. My shopping experience became memorable and interesting when store owner personally requested a feedback about their store services on the spot. I Loved that. One week after the furniture delivery, I got a call from the store for checking again if everything is okay with my product. Am I enjoying it? Who does this? I really liked that and that is sole reason I wanted more and more people to know about this store and have their shopping experience... relaxed, fun ,interesting and memorable all at the same time. I would recommend this to all my friends. read more

Very upset about the whole purchase experience! Their furniture is expensive and it is NOT worth it!! They have horrible customer service or 0 customer service. Imagine you paid $4000+ for some good pieces, and the furniture are not in perfect conditions (broken/defects), they just have so many reasons to keep you waiting for more than 3 months to repair as if it's your fault!?!! After you gave them like 15+ chances in the past 3 months and finally got angry and do not want to be patient and nice any more, they just said "if you can't wait then i do not care"...... If you are considering buying furniture, i would NOT recommend this place. It is not only because the defects that come with the furniture, it's because the disrespectful attitude you may have to face. I just hope everyone can be aware of this and avoid the unhappy/upset/angry/furious experience. read more

i recently purchased a Natuzzi recliner set from Furnishings 2day for my basement. They have a great selection of furniture, much of which is customizable in terms of shape and size, and their prices were very good compared to other stores that carried Natuzzi. The sales person that helped me was Vic and he was not too pushy and gave me some very good advice for what would be best for my needs. The set I ordered was not in stock and I was told that it would take 10-12 weeks for my set to be delivered since it was coming from overseas. It arrived within 12 weeks, and delivery was arranged once it came in. The delivery staff was very clean and professional, and the quality of the recliners was great. Overall, I was very impressed with the service at Furnishings 2day. I will upload pictures of my recliner soon. read more

NOT Recommended!!!!!Very disrespectful!! I am trashing this store because both my friend and I have experienced their horrible customer service!! And the way they deal with unsatisfied customers is to get mad at you and tell you they do not care!!! If you are willing to pay more for good furniture and customers, DO NOT go to this store as they really don't give a s**t about anything except the money! 印度人开的店，买之前待你如上帝，你买完之后就把你当垃圾。家具送来的都是坏的。之后来修也不守时，特意在家等他们来修，都是last minute说有急事来不了！如果承诺的事情你做不到，就不要承诺！还跟客人不耐烦发火!有见过买完几个月之后都不来修，你打电话老板就一副"爱修不修"的样子的吗？花了那么多钱，就买了个残次品，还收那么多气！垃圾！ read more

I had a very good experience at Furnishing 2day with the sales consultant Ms. Sharman, she was very helpful and knowledgeable. I bought Palliser 3 seats sofa in Sept. 2017, the sofa is made in Canada in Manitoba. The sofa took about 2 months to build, I had no problem waiting. The delivery in November was on time, delivering guys were friendly, and the guys installed and assemble my sofa professionally. I'm very satisfied. Will buy again. Thanks! read more

I bought a modern dining table. I am very pleased with the product. Its build quality is great and looks very nice in my kitchen. Delivery was on time, with great delivery guys who setup everything for me. The sales staff is patient, answer all your questions (no matter how many) and are very informed about the products they sell. The showroom is very open and spacious, with great high quality floor models. I would recommend this store. read more

The staff at Furnishings 2day were very helpful each time I visited the store; and there were a number of visits until I decided. They have a large selection and you can browse catalogues to order even more furniture than they have in-store. The delivery men were neat and did a great job assembling the furniture. Anyone can sell you furniture. Furnishings 2day has great customer service and I plan to shop there in every time. read more

I have recently bought Natuzzi sofa from Furnishings 2day. They have exclusive collections of furniture of various brands. The sales associate was very professional has updated knowledge in luxury and lifestyle furniture. I am contended with her guidance that fits my need. Very friendly environment a must visit for exclusive contemporary furniture. read more

Amazing service and product quality. The best furniture vendor in Markham. The furniture store is 26 years old and definitely being them in the business from this long definitely makes a difference. Recently purchased a Natuzzi sofa sectional, loved the advice and I must say they are definitely the leather experts. Must Buy Place. read more

We bought a leather sofa and love seat. Salesperson explained in details about leather. From choosing hides, dying, and finishing process and why it is important to buy a leather which breathes most.Thanks Vick to help us make right decision. Furniture was delivered in time. They have huge selection of fine leather. read more

We had a great experience at this store. We bought bedroom and sofa. Delivery was on time and went smoothly. Everything was delivered on time. Delivery persons were very helpful and set up went smoothly. The staff is very knowledgeable, professional and very attentive. Recommend this store for modern furniture. read more

We bought Italian bedroom set, Natuzzi leather sofa-loveseat from FURNISHINGS 2DAY. Furniture has been delivered as promised and we are happy with the purchase. The sales rep was very knowledgeable and helpful. Definitely recommend to friends. read more

I recently bought some furniture for my new apartment from Furnishings 2day. They've great stuff at very less price than market, exceptional customer service. Thanks Mr. Dhanda for helping me choose the unique and great design. read more

Really happy with the recent purchase. Purchased my daughters new condo furniture including a bed set along with a breakfast table and few barstools. Friendly staff with numerous furniture choices. read more

We furnished our condominium with the furniture from furnishings 2day. They have professional sales reps. Helped us to choose right products. Good store with quality, value and service. read more

Great selection, the sales rep was very friendly and helped me design my room. Would highly recommend this store to everyone.