Polite in store, but following through with the discussed delivery date... this place is…read moreabsolutely ridiculous in that department and is exactly why people find mattress shopping a pain.. bought the mattress (paid in full) 6/25. Mr. Shipp said our mattress would be delivered that following Monday (6/29) with a call the day before to confirm. No call the day before and according to our shipping it clearly wasn't going to be here on 6/29.. then they changed the delivery date to 7/2. Still no mattress. Then they changed it to 7/6 and apparently that's not going to work out either. Today (7/5) they called saying they were going to need to move it again to 7/11. Don't go here unless you plan on waiting for a month for your paid for mattress that was in stock.. DO go here if you feel like having your ear talked off and are in the mood to be fed a lot of bs.

Sales person was super knowledgeable and super nice. The only issue was he is trying to make a sale…read morewhich I get but he was sort of pressuring us to give our info to see if we qualified for financing. If you are like us we like to take our time do research and check everything before we fork over a little over 6,000$. I hate being in that type of situation it makes me feel bad so unless you are willing to buy. I would suggest doing your research beforehand.

Don't buy anything from here it's over priced and dosent last. My dresser came off the tracks after…read more2 months. Cheap quality!!! Imagine ikea but TRIPLE the price and even poorer quality. Venden puro mugrero. Compre un vestidor y se empezó a caer el bracket que suporta por adentro. No recomiendo. Vaya a otra parte de mejor calidad.

This is the third time I have purchased from Value Furniture on Spencer in Pasadena, Tx. They are…read morevery professional and helpful. The delivery team is outstanding. By far the easiest shopping experience I have had with furniture in many years.

The last couple months I have been looking for a potential new bedroom, saw this furniture…read morewarehouse when I was in the area and I can tell you I was not impressed at all. Yes their furniture looked affordable but there was nothing in there that was made with great quality. Their furniture was cheaply made and the displays were all over the place. Service was eh but I didn't see anything that I was interested in.

I have bought 3 things there so far a mattress set and a 3 piece lift coffee table set and a…read moreentertainment tv stand all so far are excellent and very friendly company I will be back and will purchase from them again and recommend them they have good payment plans for everyone

Had a great experience purchasing a entertainment center. Bruce was very helpful and made sure I…read morewas happy with the selection I made. He kept in constant communication with me from the time he ordered it until it was assembled and delivered. Great customer service and very good folks to deal with. I was happy I found this place and will definitely be back.

I was on a very specific mission: a grey sectional. I went to a LOT of discount furniture stores,…read morereally not finding anything and the ones I did find were overpriced for the quality. I stumbled upon this place and instantly liked the grey sofa they had, which I was told comes in a sectional! Yay me! Bruce and Terry got me a great deal on the sofa. They told me it was a brand new product. And I had asked about when it would be delivered. It was Memorial Day weekend so they told me it might take a little longer, up to a week. I then did not hear from them for a week, so I called to check in. Bruce told me that the date they were supposed to get the couch was not until June 18th. I was shocked and upset. Bruce informed me that he was not aware I was given a delivery date of a week, because it was a new product and there was no way to guarantee that. He apologized profusely and wanted to accommodate me best he could. He asked me if there was anything else I needed, and I still needed a dinette. So he encouraged me to come in and he would give me a great price and free delivery if the table and couch could be delivered together. I went in and found a great dinette and again a price incomparable to anything I had seen at other stores. My couch ended up coming in June 13th. Bruce called me as soon as he got it and asked if I was available that day to get it delivered to me. I said yes yes!! So upon delivery, turns out they forgot the table. Bruce assured me they would bring it to me the next day (it was already the end of the day and he didn't think they could make it back out to my area in Montrose). They brought back the table next day as promised. Overall, the furniture is great quality for the price! But I unfortunately had some bumps. They did do everything possible to make the process less painful. I would for sure return to this store!

Had a great experience at Mattress Firm thanks to Adan. He was professional, knowledgeable, and…read morereally took the time to help us find the right mattress without being pushy--and he gave us a great deal. Everything was delivered on time and exactly as promised, which made the whole process smooth and stress-free. Highly recommend asking for Adan if you visit!

Mattress Firm has long been a go to for purchasing high quality mattresses. After being loyal for…read more10+ years as a card holder, I am disappointed to leave this review. Most recently, I called and negotiated another mattress purchase using my mattress firm credit card. Long story short, the sales rep took the order for the wrong mattress, would not make fixing the mistake a top priority and always shifted the blame to someone else. Honesty, respect and acting with high ethical standards are non negotiable expectations for when I do business. If you decide to purchase from Mattress Firm, be advised that Mattress Firm headquarters does not get involved to resolve poor experiences. Therefore, follow your gut feeling when deciding to work with any of their storefront employees. In my recent experience, I had to initiate multiple phone calls and in person visits to the store, along with calls to synchrony, in order to clean up Mattress Firm's mistake. I will strongly reconsider Mattress Firm as a secondary choice going forward if I can find better service.

I was greeted by a nice man who tried to help me with a possible purchase. Another man (the…read moremanager) just stepped in and took over. Had me sign up for credit that I really didn't want. On this day, I was actually only looking at prices and looking for a layaway program. I felt he was pushy and that he 'stole' a possible sale from this original man who tried to help. Even if he was the manager, let your employees earn their commission / sale.. you make enough being the manager. Those are the two things that really turned me off about this place. I have worked commission sales and know this was not appropriate. I also told him what my range was. He showed me what would be available, but he didn't have any at his location, but at another where they take mattresses back if a customer is not happy with them. I get that he wants to make a sale, but to buy a used mattress is not going to work for me. So I told him I would think about it and would let him know. I never went back.

Rhonda was a huge help in purchasing our two beds for our daughters! She helped us find a mattress…read morein our price range and comfort level for both of them AND gave us a great deal!

Great service and amazing prices! Angie and her staff are always nice and go above and beyond to…read morehelp in your decision making. Purchased my girls trundle bed set here and a few matress sets. She was the only one that offered a custom fitted matress for my RV. Highly recommend!

Professional, attentive, helpful in every aspect of the way, financing fairly easy as 1,2,3!…read moreAngelica is AMAZING&& humble, great experience. All precautions are very well taken care due to COVID-19.