Terrible service. Walked in with my wife and went completely ignored for the duration of our visit. Won't be returning.

We had a great time walking through this large store and to see some interesting pieces and find what we needed. Michelle Stephany is a very personable and professional woman, offering us helpful information on varying pieces, even printouts based on additional research she did for us. It was great value for what we acquired and we highly recommend checking out Furniture Connextion. read more

Furniture Connextion - Furniture Stores Near Me - Tucson, Arizona

Good quality furniture! Beautiful and can be customized. Purchased stools and coffee table. Very helpful staff, not pushy at all.

The purchase was delivered with care and in a timely manner. Definitely would recommend buying from this store.

They were not limited to inventory. They went out of their way to find furniture that met my needs that turned out to be slightly less cost! They just delivered and installed yesterday. Furniture is great solid wood and very sturdy. Delivery with slight assembly was outstanding and placed exactly where we wanted. Unfortunate that I can't give six stars. Forgot to add, installers went out of their way to explain features and explain best care and maintenance of the pieces. read more

Worst customer service ever. The store manager is completely unreasonable and will help resolve any problems or issues. Zero customer service. read more

Probably the worst quality furniture I've ever bought. I've bought many items from Ashley, Levitz and Big Lots and all those were superior in quality. I will never buy from here again or recommend them. A complete waste of money. read more

I was not a fan of the prices or selection. read more

Furniture Connextion - Outside - Furniture Stores Near Me - Tucson, Arizona

Excellent choice of furniture and the greatest delivery service I have ever had. The salesperson gave us amazing service, explained the advantages of each piece, and was able to suggest pieces that went together and met our needs. Not something I experience very often. And the furniture we purchased was extremely high quality. If I had more room, I'd buy more from this store. read more

Quality of the furniture was good, but don't bother buying the Montage Furniture Insurance protection plan. It is a gaslighting operation. They will nitpick the definition any problem to disqualify the claim. Which is typical for any insurance. Save you money and don't buy it. read more

Ordered 4 dining room chairs, over a month ago. Said they were in stock, and I would get them in less that 3 weeks. Never heard word one from them, so I called to ask, never even got an apology. So, I just cxl them. I will not do business with them again. read more

I was greeted when I entered and offered assistance. The salesperson was helpful and knowledgable. They have some nice items that appear to be of good quality and the prices reflect that. You have options on fabric that you can choose from for the sofas, chairs, etc. but there is a waiting period of about 4 months for most pieces. I saw some nice things but don't want to wait that long so didn't purchase anything. read more

Furniture Connextion - One of. the recliner sofas - Furniture Stores Near Me - Tucson, Arizona

Moving to a new home after 22 years can be daunting. This was also our first purchase of high-quality furniture, and we weren't sure what to expect. Fortunately, Cynthia Cushman at Furniture Connextion helped us navigate the waters effortlessly! We were greeted with a smile and offer of assistance upon arrival, and - though also actively working with a young family - Cynthia made time to thoroughly answer all our questions. We did not order that day, but when we went back one week later, Cynthia remembered us and provided excellent advice, preventing us from making a purchase that would not have worked in our home. Cynthia even took time to look at the layout of our rooms to make sure various pieces would fit and offer layout suggestions. We ordered three pieces from England Furniture for the living room (custom fabric selection is extensive!), and six pieces from Intercon Furniture's Oak Park Mission line for our master bedroom. As others have mentioned, the prices were in line with the quality and personalized service. All items arrived prior to our move-in date, and Cynthia notified us immediately upon their arrival. We have nothing but wonderful things to say about Cynthia and our experience with Furniture Connextion. Great place to shop! read more

Prices are fair to high for quality of inventory. Differences between sales personnel, choose wisely. Older woman, Cynthia, I believe, can be assuming and snarky besides never remembering her returning clients. Ensure prices prior to arriving for purchase, again salesperson key in this area, avoid the aforementioned. Would get 3 stars, but the salesperson didn't try to ensure a good deal and needed to polish their people skills. Doubt, we'll be back. 4th purchase, and nothing ever changes. There are plenty of options in Tucson and in the immediate area of their location. read more

My wife and I ordered two swivel chairs, we were given a timeframe of 4-5 weeks. We are now on the 10th week with no delivery date. Multiple and misleading dates given from sales staff. My wife spoke to the owner who was unapologetic and offered no resolution. We recently received another pushed back date, my wife emailed the owner directly for a response on 11/17 with no reply and no further communication from her. We feel misled and honestly will never return to the store again. read more

The staff at the store and the delivery staff were very supportive, and they did a great job! We love our furniture! read more

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What a great furniture store! I highly recommend it! The furniture is great quality at reasonable prices. And the staff is amazing! Unfortunately, due to Covid, our pieces are delayed for a couple months. But that's OK! We're getting exactly what we want! I will definitely use them again in the future for all of our furniture needs! read more

This is a local business and not a chain like Sam Levitz. The sales guys are awesome and very helpful. We looked all over town to find a modern, faux leather couch with a queen pull-out to place in a guest room. They found us exactly what we wanted, had it in stock and then delivered to the house in two days! They saved us from having to drive to Phoenix to either get an Ikea couch or something from Living Spaces. Thanks, Furniture Connection. Will come back here when we need more furniture. read more

Furniture Connextion - Compact, modern, queen pull out that is easy to clean and didn't break the bank. - Furniture Stores Near Me - Tucson, Arizona

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have been in the process of moving from my home of 23 years, to a 1 bedroom apartment that is about a third of the size of my former house. I have been emailing a very kind, patient and yet highly professional salesperson by the name of Kevin Pittman for at least 3 months now. I finally decided on several pieces of living room furniture...and the order is finally in and I should receive it in 3 to 6 weeks. I have paid for delivery AND assembly, because I cannot do any of that myself. I look forward to getting and seeing the furniture I ordered, and I am confident that Kevin at Furniture Connextion will be ready and willing to continue to help me, as I press forward later, with an order for bedroom furnishings. Kevin mentioned that he and I have the longest email thred in the history of the company...and he is probably right. So...Kevin exemplifies kindness, sensitivity to my needs, a high threshold for patience, knowledge of merchandise, professionalism, and a great sense of humor to boot! I highly recommend this store in Tucson without reservation! JoAnne Ellis read more

At the beginning of the COVID we purchased a recliner from this store. Salesman John I believe that was his name was helpful. You must order from scratch because there are hundreds of choices of fabrics. So far the chair is fine. Doesn't do exactly what my old broken lazy boy did but after 10 years it broke. I was not happy with the sales people not wearing masks but it was the beginning of this disaster that we are all in. All in all they have huge selections. Prepare to wait about 6 weeks but it was worth it. read more

Friendly service and well made products. Highly recommend for all your home furnishing needs!

I had a good experience when purchasing a mattress, sofa and chairs today. I like shopping at locally owned businesses when I can. There was no pressure from my sales person, just good service and help with my needs. I was not overwhelmed by the amount of furniture on display or by the choices available, but there was a sufficient selection available to satisfy my wants. All things considered, I recommend you stop in yourself if you are shopping for new furniture in Tucson. read more

This place is a little pricey but I've been told "bad ass ain't cheap and cheap ain't bad ass" bought a sectional well worth it back in DEC. took about 8 weeks to get it when I was told 5-6 but like I said I bought it in DEC. My fiancé and I spent about 4 hours or so in the store we were able to actually pick each piece we wanted as well as the fabric used also the different fabrics for the throw pillows it's also make with Quality material to last if your looking for Quality I recommend starting here if your looking for cheap I would recommend Sam or Ashely thanks for the Quality furniture read more

This is a locally owned business which is well run and for the most part customer friendly. We purchased a set of Best Furniture company furniture a bit over a year ago. One piece is a love seat recliner with center console. We selected the material for it based on color and did not think to find out if it was suitable for a recliner - in particular for the foot rest. We saw, at about 4 months wear, that it was beginning to "pill" where our feet and legs rested. Then that it was also doing the same thing where fabric rubbed on fabric. In addition, the bottom of the foot rest was installed crooked and that has remained an issue. This was brought to the attention of the owner and she sent her employee out to see it and to try to correct the crooked part on one side. It didn't work. We were offered a mattress set that we have an interest in at her cost. However, the love seat now looks as if it is at least 10 years old with the fabric becoming worn. I sent a letter via email to the company with photos with no response. If you are going to buy upholstered furnishings made by Best, recommend you do some research on both the fabric you choose and also realize that unless you immediately find an issue and report it to the owner of this store, you will be stuck with the piece. We paid nearly $1,000 for this love seat and I may have to just donate it when I save enough to purchase something else. read more

Tried to buy a sofa from them. Was told I could get the floor mode. Took leathers sample home to confirm color, went back next day, with cash, only to be told, same sales lady, that I could not have sofa unless bought love set too. What a disappointment, to be lied too. read more

I purchased a sofa from this store this spring (2018). BE CAREFUL when you order an upholstered piece. The fabric I chose for the sofa is a printed pattern. The back of the sofa is divided into three sections, as is the area below the cushions. In only one area of the sofa is the fabric pattern matched -- along the back (outside) portion of the sofa one piece of fabric is used throughout and you can see the entire pattern. All the other areas where one section adjoins another section, the areas have been "pieced" and at no point do the patterns match. I was told today by the store manager (though I did not see this anywhere when I ordered the fabric) that "patterns are not matched" on this brand of sofa. I paid over $1300 for this sofa -- did not get what I expected. Another problem is that I paid for the upgraded seats and springs so the sofa would be firmer than the regularly priced foam cushions. However, the pieces I received are much softer than they were in the models I sat on at the store. I sink down into the sofa when I sit or lie on it (and I'm not all that big) and have to heave myself out. read more

I bought a queen bedroom set and I was very impressed! Affordable and good quality! Tom, the store manager, was very helpful and did not pressure me to make a decision which I appreciated! I had a good experience and would definitely go back! read more

Excellent place to shop. Selection, ordering of new couch, fabrics was very enjoyable! Salesman Joe Russo was patient, knowledgeable and professional. Chose FC over Baker's and other high end stores. Very happy with price, timeframe and overall purchase. Delivery men were great, too! read more

Great place. Quality furniture at s fair price. Friendly sales staff. No pressure. Free to wander about and look without a "shadow". Our new go to place when we need furniture! read more

Poor customer service and communication. Ordered a furniture piece in August and was told it would be delivered in late September. In mid-October, I still hadn't heard from them, so I called. Was told the piece had been back ordered, but would be available "soon". Got a call in early November saying the piece would be delivered to the store on November 6th and then sent to our house right away. Again no call, no update. I called on November 14th only to be told that it was being shipped, but that they don't know when it will be in. There is no customer service or follow through with this place. Will never shop here again! read more

I couldn't be happier! The staff were helpful and answered all my questions. I was able to get a good quality, affordable sectional within 2 weeks delivered to my home. Their website isn't quite as updated/easy to maneuver as I would like, but their service was so great it was easy to overlook. read more

This has been our best furniture shopping experience in Tucson. Period. Our salesperson, David, really knows his stock down to the smallest detail. They carry a wide range of styles and price-points, including some if the most well-made furniture available. The delivery people were also helpful with not only placing the new furniture, but moving around some of our other pieces. We are not the easiest customers to deal with, but David did his job quite well. We will certainly be back for more of their great service and furniture. read more

Our experience with Furniture Connection in Tucson, has been nothing more than wonderful! From sales to delivery they deserve 10 stars. The sales person was laid back and not pushy. She answered my questions and they even were willing to allow my rambunctious pup in their store. They were never pushy and their furniture was just what we were looking for in our home. The delivery men showed up early and were efficient and nice. Very refreshing! Thank you Furniture Connection! read more

We went to the store for a couch which needs to be special ordered. Unfortunately we were denied credit. Paul is outstanding. He walked us through a variety of different choices wanting to make the deal work. He showed us a few options and we are going to get our sofa on the layaway plan. We have been to different furniture stores and did not get that kind of help. We are moving into our first home and this sofa is the first real sign that it is a home and Paul understood that and we will always appreciate that. He basically held our hand to the promised land read more

I've bought a few things and recommended them to my friends. Recently a dining room chair was wobbly. A screw had gone in thru a knot and the support split. I took the chair in. It was replaced immediately with no hassle. Their service and deliveries have been excellent. I like the quality of their product for the price point. Very pleased. read more

This store is AMAZING! The furniture, all of it, is gorgeous, as are the decorations, wall hangings, tables, accents, lighting... everything. Their taste is impeccable! Service is amazing (ask for Kevin, he cares, he's so darn nice, but more importantly, he's experienced and very knowledgeable. He must be the guy that Tammy D. says was so great to her!), prices are super reasonable, especially for how gorgeous their stuff is... you can't mistake the high quality of EVERYTHING they sell. I've never had a good time buying furnishings or decorating... in fact, I hate all of it, especially decorating! I have zero, none, no skills or ability at all and find it overwhelming, stressful and so frustrating when faced with the major investment of furnishing a home. However, right away, when I walked into the store, I knew I wouldn't be stressing out anymore... everything in that store is gorgeous, inspiring and I want ALL of it in my home! My experience (years now and I won't get furniture or most other home décor anywhere else!) I've done the master bedroom (gorgeous!), dining room (gorgeous!), living room (gorgeous!), office (beautiful!), and the furniture's gorgeous wood makes the house feel and look warm and rich...seriously, this store has helped me create, and continue to build and enhance, what is now a stunning and beautiful home! As soon as people come into our home now, they insist "You have to tell me where you got this stuff!" It feels good to hear that... I'm actually proud of what I've been able to do. In addition, I feel very sure of myself when I recommend this store. In fact, everyone I've sent to Furniture Connextion loves and raves about the store (and Kevin; he's the best!)... AND so much that a few even decided to replace some furniture sets. I know a lot of them, myself included, still continue to go periodically because this store becomes a process you want to continue when it comes to beautifying you home... they have so much!!! I wish I could convey more in this review, but if you need inspiration and a dependable place where you can actually find beauty, quality (gorgeous wood!), and reasonable prices. I bought an incredible bedroom set for about 4K, as did my neighbor (to tell the truth, I saw it at their house and said WHERE did you get this?! He and his wife have a gorgeous home and are experts at finding amazing values... believe me, this was an amazing value! You'll be doing yourself a HUGE favor by dropping by and checking out this store. It looks very humble from the outside, but don't let that fool you. I never visited the store until it was recommended by several people, emphatically, and then when I did go inside, I wanted to KICK MYSELF for not going before! I felt I'd wasted money on everything else when I could have just gone here and been thrilled with everything... but better late than never, I guess. I'm just glad I found this store and Kevin and the store still take great care of me. Just go! You'll really be happy that you did! JoAnna read more

My wife and I needed a new sofa for our new house and thought this place would be nice especially with its grand opening sales. We purchased Barclay leather sofa and love seat and was told it would come in a week or two and they would call us when it arrive. Nope, wrong!!... Couple weeks gone by, no answer so we called and also went in the store. Was told it's coming soon at end of week and that they will call. We waited and another week gone by and still no call. Finally after 3 week and a half, we went in the store again and ask them what's going on and where was the furnitures we purchased. We paid over $3000 for them and we can't even get a phone call to know what going on. They told us it is for sure coming next week. What??!!! We already been sitting on the floors in the living room. The owner of the store seem like she didn't even care about what is going on, no apologies, so we wanted our refund back and we are going to take our hard earn money someway else where it is appreciated it. The sale person that sold us the sofas was super nice but the owner of the store is a different story. I've been to many different furniture store before in town but this is one of the worst experience. We would never come here again. read more

I live in another state and was looking for a mattress. Once I found the mattress I wanted, I couldn't get a straight answer from any sales person or determine what a good price was for the mattress I wanted. This store carries the line and mattress I was looking for, (it's called Natural Therapy Sleep mattress) so I called them to talk about the prices. The person I spoke to knew I lived in another state and they were not going to get a sale from me and regardless of that fact - he was SO nice and SO helpful and VERY clear. He was better than anyone I dealt with locally. I am extremely grateful for our conversation and I was able to make my final purchase in my area thanks to my conversation with him. I wish I remembered his name. He also had the best price out of all the places I called. And I called a LOT of places. And-- If you are looking for a mattress I HIGHLY recommend the Natural Therapy Sleep mattress - it's organic, great for back and side sleepers and pressure relieving for people with back or leg pain. I love it! read more

So far we have been very satisfied with Furniture connection. Both John and Kevin are great and have been very helpful in our selections.

sadly we purchased our furiture from this store and for how costly it was, nothing is holding up! the couches were replaced once and less than two years later the quality is cheap! the kitchen table does not live up to daily demands of wear and tear! from the wood splintering to the finish coming off and leaving water rings! the bedroom furniture also splintering and looks ten years old! all we were told was that it looks like a plant is on there in a clay pot and that would be too heavy! seriously?? first off it's a ceramic pot and no real plant! it's a fake! they also said the kitchen table should have coasters because it's real wood and it has a porous finish therefore it will soak up the residual dew on the bottom of a cup or glass! ikea sells better made furniture for a more reasonable price! would never refer this place to anyone! read more