Here is a draft of the review that balances your appreciation for their technical skill with your…read morevalid frustrations regarding their pricing structure. Review for Roto-Rooter Rating: I have mixed feelings about my recent experience with Roto-Rooter. On one hand, their technicians are excellent. This was my second time in less than a year having the same sink snaked, and just like the first time, the plumber was professional, timely, neat, and successfully unclogged the drain. If you are in an emergency and need someone reliable who will get the job done right, they are definitely the way to go. However, I find it increasingly difficult to justify using them as a "go-to" service due to the lack of incentive for loyal customers. Paying full price for the same recurring issue within a single year feels steep. While the plumber did offer a $100 discount this time, that is a standard coupon amount I likely could have found elsewhere. What is more frustrating is that I've gone above and beyond to prevent this: * I purchased their proprietary maintenance cleaner (at 3x the price of standard retail cleaners) and used it exactly as instructed. * As a two-family household, we are extremely cognizant of what goes down our drains. * We previously used them for a major sewer line repair--a nearly five-figure job--less than five years ago. I would expect that level of history and investment to place us in a "high-value client" bracket with better pricing protection. The reality is that if it isn't an emergency, there are much more affordable options available for a standard drain snaking. Summary: Great quality and highly reliable, but the pricing model doesn't seem to value repeat customers or long-term loyalty. -- Jason

Did a lot of work on a weekend for not too much more than usual--very appreciated! Great service…read morefolks who are SO reliable!

Prompt, professional, and attentive…read more I'd give Rob 10 stars if I could. There was no salesmanship, but professionalism, compassion, and care for our family after a flood. Rob returned multiple times to check on us and to bring additional equipment. He made sure that the moisture meter results were in line with the standards until he presented his invoice for payment. He documented and explained his work. I'd send him to my older relatives, clueless about water remediation, in a heartbeat knowing that Rob would be honest and attentive. I'd also highly recommend him to my knowledgeable homeowners-neighbors, confident Rob would answer any of their questions - he has multiple industry certifications: a subject matter expert.

Best service ever!!!!! Rob was simply amazing and took great care of my mother's home.read more

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

We needed some mold remediation and handymen services for the basement of our rental property. Mr…read more Rajay Kapoor of RHK Environmental Services was very punctual and professional and quoted a fair price all which were the deciding factors for choosing his services. When his crew had a broken van, Rajay promptly called us and rescheduled the work. His men were also very professional, did an excellent job and completed the work on time. Since we live about an hour away from the rental property, Rajay sent us pictures of the ongoing/completed work periodically to keep us posted. He was readily available for consultation, whenever needed and very flexible to make some adjustments in the work. He also provided the necessary warranty. We are completely satisfied with the high level of performance, reliability, quality, and value of his service.

It went smoothly.... It went so well that I won't hesitate to tell you to stop your search and call…read morethis man....do not feel uncomfortable....don't waste anymore of your time and don't let health issues become a concern.... Rajay is on your side....as he has been and is on mine.... And he is consistently reminding me to contact him with any questions.... Thank you Rajay for all. Description of work: I live in a building with severe leaks and a landlord that does all he can to avoid dealing with the problems...mold started to become visible on the wall and I decided it was time to call a specialist to come by....due to conflicts of interest with other companies near me, I chose to go out of my area and found Rajay... He didn't just reply once but he replied several times with various info.... Rajay's concern for my health and well being is beyond explanation... He came and did a full mold inspection and got me results that are forcing the landlord to address the seriousness of the problem.... I actually have to admit, I enjoyed my time with Rajay who came to my house as a mold specialist but left as a friend...

This company was fantastic -- fast, professional, and incredibly thorough. They explained…read moreeverything clearly, removed the mold completely, and left the space feeling fresh and safe. Honest, reliable, and easy to work with. I'd absolutely use them again.

Exceptional Service from Tate Abate Mold Removal! Tate and…read morehis team were extremely professional, honest, and thorough from start to finish. They quickly identified the mold problem, explained the process clearly, and took care of the issue without cutting corners. The cleanup was spotless, and they made sure the air quality was safe before wrapping up. It's rare to find a company that truly cares about both the job and the customer -- but Tate does. Highly recommend to anyone dealing with mold issues!

Ken did an amazing job. Very professional and will use him again to do other work for me Cheryl…read moreMulrean.

This place was amazing they did a great Job On repairing the mesh Backing on 2 Old Chairs I had…read more. I did not know what to expect but I was extremely happy with the work and professionalism. they were also very quick which was an added Bonus. I would recommend this place to all my friends and will use them again.

Just had my inspection last night, and they were able to accommodate my later hours. I…read moreunfortunately didn't catch the inspector's name, but he was amazing and looked over my kitchen and bathroom where I've been dealing with persistent leaks from an upstairs neighbor and shoddily done repairs by my property manager's "mold guys". He identified areas of moisture that I wasn't aware of and took his time making sure everything was looked over. He also took samples I requested. He was great and so nice and explained everything in so much detail! I don't have the report yet since it was just done last night but just wanted to let his team know he was great!

David and Shayna are both great! They were helpful, patient and came across very reliable and…read moreknowledgeable. I highly recommend them.

Project manager Phil didn't bother to email estimate for mold remediation after telling me that…read morewill send it. I used the company in 2019 but won't use them agai.

I had a braker problem and my electric was out. Wilfredo and Henry came over and fixed the problem…read morevery quickly. I'm a happy camper!