I'm a designed and a long time client bought bew appliances without my assistance. So...the new double oven was larger than the old opening. When and found this out, who did she call...me! These guys madd a visit, looked at the cabinet construction and told me exactly how they would make the fix-which was not straightforward. They made a repair appointment, arrived on time with two techs, completed the job in a few hours, cleaned up and we're gone ! Could not have been more perfect result. Will use again in the future. read more

Furniture Medic On Call - Furniture Repair Near Me

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Worst customer service I have experienced in a long time! Could not get a hold of a person, we emailed we have called repeatedly during normal business hours and we have even tried to contacting them through the portal on their website. Zero out of 10 would not recommend, it would be great if we could just get the singular piece that we need to replace on our bedframe, but no instead frustration and disappointment. read more

A complete disaster. After a flood, Furniture Medic was recommended by my insurance company. They completely screwed up the project multiple times. 1. My fabricator came to install countertops and discovered that Furniture Medic didn't install the cabinets square...so the countertops didn't fit. 2. Had to sent him home at the cost of a day's labor and transportation costs. 3. Had to bring Furniture Medic back to fix that issue. 4. Then they left the house filthy. Sawdust and wood chips in practically every drawer and cabinet. 5. Furniture Medic had to send someone back to clean up. 6. Finally, the plumber then came to install dishwasher so we could move on to the next step of our project.....He quickly discovered the Furniture Medic had installed the counters too low so that we would have to tear out hardwood floor if dishwasher ever broke. - Cabinet height is an industry standard. How could they screw that up? 7. My GC had to come back again and take the cabinets apart, rip out the brand new countertops and start from scratch. Additional costs and delays. Furniture Medic trying to blame the GC and shift responsibility. I am back to having no kitchen, sink, dishwasher or cooktop. The crew were all very polite, but they were untrained and poorly supervised. I am now months behind, with additional out of pocket expenses and a vendor who refuses to acknowledge their issues. I am escalating this issue to senior management of Furniture Medic, ServiceMaster (which owns Furniture Medic), executives at my insurance company and the bank that holds our mortgage. Do not use this company under any circumstances. read more

The restoration of a dining room set was excellent (worth 5 stars). But the communication was terrible (worth zero stars). I was given a price for the table restoration, but that didn't include the chairs. I was told the items would be picked up on a set day, but later said they could not schedule it on that day. I was the one who had to ask if they wanted a deposit (can you imagine?). During the restoration period, I asked three times for progress photos but go no response (I started to worry that there was a problem, like they damaged or lost the dining set). I was promised a delivery date and later they said they could not deliver it then. I had company coming and ended up renting furniture! Their sales, operations and management personnel don't communicate with themselves, or with the customer (I felt totally ghosted). While the company does fine work, they are high-maintenance from a consumer standpoint. So know what to expect. read more

Great work ethics, amazing skill set, 5 stars all the way. It's not that easy nowadays to find true professionals with expertise that goes above and beyond the area of cabinetry and furniture. Our project was quite tricky due to the mold damage, and involved the removal of custom made top of the line kitchen cabinets and putting them back together afterwards. Absolutely no damage, installation process was smooth and painless. In addition, the crew was always punctual and courteous. I was particularly impressed with Jason who performed high quality work in a very timely manner without jeopardizing the project. Excellent work Furniture Medic! read more

Furniture Medic On Call - Kitchen cabinets - Furniture Repair Near Me

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Their San Leandro location , workers would parked there van in the way of delivery drivers in the back and give attitude when ask to move

Juan and Luke were here to remove our lower kitchen cabinets after a major water leak under the sink, they were pleasant to work with and presented themselves in a very professional manner. they brought the skills for the job. if you have a need, call Furniture Medic and ask for Juan and Luke for a professional repairs. read more

Please, please do not use furniture medic on call. We were forced to go with furniture medic because they were the cheapest bid out there and our insurance wouldn't pay for any more than what their quote was. We were skeptical from the beginning and rightfully so. It took five months to get our three lower cabinets done. But the worst thing was extreme incompetence and absolutely terrible communication between them and us. I'm exhausted from each person we spoke with having a different take on what was supposed to happen. 100% for furniture medic did not adhere to the contract that we signed. They are in violation of that, and it took them over a month to even ask for one of their payments. The miscommunication was so bad that workers showed up one morning completely unannounced and said they were ready to install cabinets. We were on our way out the door to go to work! Never go with Furniture Medic on call from San Leandro. Don't trust the "positive reviews". read more

We have a large island in our kitchen (12 ft long and 5 feet wide) with a black walnut top. The top was damaged with some chemicals when we were cleaning the oven...:( I could not find anyone who could come to our house as most re-finishers want you to bring the item to them.....Which was impossible due to the size of island. I sent photos of the damage and the island and they provided an estimate (which was 1/3 of another estimate I received). They scheduled it and the technician came to our home - covered the surrounding area in plastic to avoid dust and refinished the entire island top in about 5 hours. She was very pleasant and knowledgeable! I would HIGHLY recommend and would give them 6 stars if they were available! It looks better than it did when it was brand new! read more

I give up. I've given these people several chances at correcting their mistakes and it's time to warn others about what can happen when you work with this company. It's a long story, the short version is this: if you have e.g. a water leak and want your cabinets taken out AND put back in, go with someone else! Perhaps Chris, the owner, will respond to this review (I've been told he doesn't care enough to call me) with some comment about me being "rude" to his staff, when the truth is I've just been persistent, and I've had to be because Greg, Ondreya, and Al haven't done what they repeatedly said they would do: schedule the reinstall of the cabinets they took out and damaged severely. It's been THREE WEEKS since they took out my kitchen cabinets and I just found out they have "decided not to work with me" for the reinstall so now I am way behind schedule on moving back in to my house and I have to look for someone else who is willing to repair the cabinets they broke. Thanks a lot! When I called to ask about the reinstall they initially told me I needed to be patient because they have so many other customers they're working with who are ahead of me in line (maybe don't take people's money if you don't have capacity to provide good service?). A total of 7 times (yes, I kept count) I was told their office would call me back, and no-one did. Al, their general manager, finally picked up when I called this afternoon and told me he had informed our insurance company ("they are our customer, not you", which is wrong: sure, the insurance company has been paying them, but they know full well that I have been organizing everything). The arrogance and greediness is blatant - they have too much business to care about their customers. read more

Jorge was patient and helpful, in general provided excellent service. It was very much appreciated.

Furniture Medic did a great job for us! We had water damage in our kitchen and we needed to remove some lower cabinets to dry the walls behind the cabinets and replace the drywall. Furniture Medic was able to remove the cabinets and use supports for the quartz counters during the repairs, and then customize and replace the cabinets after the repairs without damaging the countertops. If you need to remove and reinstall lower cabinets and don't want to replace your countertops in the process, I highly recommend Furniture Medic. They're on the expensive side, and it was hard to get on their schedule over the holidays, but in the end they were able to fit our project in and they did very professional work. They really know what they're doing (neither the water abatement company or construction contractor had any idea how to do the removal/replacement without damaging the counters such that they would need to be torn out and replaced, which would have been even more expensive). The reinstalled cabinets (and counters!) look great. read more

Furniture medics were fantastic to work with. Peter and Art were such perfectionist and my cabinets look better than they were. They were on time and worked fast and very pleasant to be around thank you for getting this job done! read more

Our kitchen experienced a water leakage, and the mitigation company had to remove some of our kitchen cabinets and ended up damaging some parts of it. So our insurance sent Furniture Medic to perform the repairs and installation on our cabinets. Our cabinets are custom, and they did a fantastic job on restoring our cabinets. It looks like nothing has ever happened! George and Peter were punctual, professional, clean, extremely friendly, and very pleasant to work with. The company as a whole was also very responsive. I highly recommend Furniture Medic and would definitely use them again in the future. read more

Our general contractor, Cardinal Construction in Pleasanton, used Furniture Medic to rebuild our kitchen cabinets that were ruined by a burst water pipe. Furniture Medic did a beautiful job! They performed exactly to schedule even with a holiday weekend in between when they picked up the face frames and when they came back to install the newly constructed cabinets. We appreciated their attention to detail and commitment to turning out a quality product! Every one of the crew was a pleasure to work with! read more

Furniture Medic On Call - Completed kitchen with entire wall of lower cabinets on the left rebuilt by Furniture Medic - Furniture Repair Near Me

I suffered major water damage from a leaky pipe in the kitchen, and the contractor my insurance company uses subbed out the cabinet refinishing to Furniture Medic. Given that my relationship with the company was, therefore, quite indirect, I had low expectations for both customer service and quality of work. I could not have been more pleasantly surprised. From Tiffany, who kept me informed every step of the way, to Greg, who went to my unit on his way home to collect a set of spare keys and FedEx them to me while I was out of town (it's a long story), to the workers who put my kitchen cabinets back in like-new condition . . . it was a pleasant experience from start to finish. Someday I will look to have my cabinets refinished for aesthetic purposes, and Furniture Medic will be my first call--and I don't even know if they do that work. These guys are the real deal. read more

Furniture Medic On Call - Furniture Repair Near Me

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Wow! The workmanship was absolutely outstanding. We had two antique pieces and another nice piece that our puppies had damaged but we couldn't bear to part with. It was important to find someone who would take proper care and this team did. Thanks! read more

Very nice to work with, professional and thorough. This office went out to try, note the word try, to help a client. They did their best to solve the situation....and if Furniture Medic was given that chance...I am quite sure they would have helped out. As if it were, Furniture Medic was a great resource to help...was ethical in dealing with both the client and us. I would recommend Al and his staff any time. read more

I have a Herman Miller wood grained modular desk that has gotten scratched over the years. Replacing the modular desktop sections would have cost a small fortune. Fortunately the Herman Miller dealer turned me on to the Furniture Medic, and they came to my office and in one day the desk was as good as new. They matched the color of the original finish perfectly and managed to repair some scratches and gouges that I was afraid were beyond repair. Sally from the Furniture Medics worked around my schedule and did the work on a Friday when I was out of the office. I would certainly use them again! Their prices aren't cheap, but their quality is extremely good. read more

We had some major water damage back in April that required a built in cabinet and all our baseboard in our living room to be replaced and matched with existing baseboard. The team at Furniture Medic is amazing. They surgically removed a built in cabinet, rebuilt it and then surgically put it back in place. The wood, the stain all matched perfectly. They then had to source the mahogany baseboards, color match them to my existing finish and install all the new and existing baseboard into the house. The finish product looks amazing. They really saved our house and the workmanship it top notch. They are not inexpensive, but the quality of the work is hard to beat. They really helped to replicate the room back to it's original state. Thanks Furniture Medic. read more

I recently used this team after a house fire - these people know what they are doing! Our 110+ year old cabinets look as good as they should - thank you Mark, Javier and Nikolay read more

After I used an abrasive material to clean my conference room table at work, I wasn't sure how quickly I could fix the marks. Al Rosales did a site visit and was very honest about the rates and the work that needed to be done on the table. After a small scheduling mix-up, he was able to reschedule a new crew to come in 2 days later. The technicians advised me about which products to use for future cleanings. We now have a flawless table that I will definitely take better care of. Thanks Furniture Medics! read more

Furniture Medic On Call - Beautiful Birch Wood Refurbishing - Furniture Repair Near Me

We recently used Furniture Medic when we had a water leak and had to remove our built-in TV unit and fireplace. They were careful, did great work, were responsive and the teams at our home were respectful and kind. We would highly recommend them. read more

Because of a broken water pipe behind our custom kitchen cabinets, we needed to have a few of our cabinets removed in order to replace the wet sheetrock that was behind them. In order to avoid having to disturb the granite countertop that was on top of these cabinets, Mark and his team was able to remove the cabinet but leave the granite in place. After replacing the sheetrock, they essentially rebuilt the cabinet underneath the granite. I was so impressed with what they were able to accomplish (in relatively short time) I had them take all my cabinet doors and drawer faces and refresh them. Everything looks new now. They also replaced the sliders on the drawers and some of the hinges. If you have quality cabinets and are thinking about making them look and operate like new again, but at a fraction of the cost of new custom cabinets, I would highly recommend Mark and his team. read more

Furniture Medic ripped me off (and tried to rip me off even worse than they did), so I wanted to write a review to help you avoid the same. I needed a kitchen cabinet removed and rebuilt after some mold and water damage was discovered. I got an estimate of $900 to remove the cabinet and $1800 to replace it - which seemed high to me, but based on the way the job was described (remove the cabinet, support the granite counter top, disconnect the plumbing) I assumed it would be a complex project (I was relatively naive). They sent out 2 guys who removed the cabinet in about 45 minutes - the countertop didn't need to be supported they said, so they basically just ripped out some plywood and took off the doors and they were done. The next day I spoke with the person who did the estimate and asked what the actual charges would be for removal, since it was such a quick job. She said it would still be $900 since they only book half days - WHAT? $900 for 45 minutes of work??? After arguing with her for 10 minutes, I was able to speak with her boss who said the charges would be adjusted after they verified the timeline with their workers. I then received an e-mail the next day saying they had verified my story and that they would adjust my charges to $595 since it took much less time than they estimated. $595 for 45 minutes is ridiculous! I complained saying it should be no more than $350 MAX, and she said I had to pay the full hourly rate from the time their team leaves the office to the time they return - so they charged me for 3 hours for a job that only took 45 minutes! They never even told me initially that they would charge for travel time, nor was that listed in the estimate! Plus, their site is only 40 minutes from my house so they overcharged by almost a full hour - perhaps their guys stopped for lunch and I had to pay for that as well??? Long story short - only go with Furniture Medic if you hate having money and you want to give more of it to someone else. They will rip you off if your job doesn't land on a 4 hour boundary, and they will charge you full rate for whatever travel time they invent. AVOID THESE CROOKS. read more

We recently purchased a home with water and sun damage issues to a fair amount of the cabinetry. Based on the recommendation of some friends who had recently had a refinishing project done by Furniture Medic in San Leandro, we contacted them. We couldn't be more pleased with both the work and professional service we received. Recommend them without hesitation for refinishing projects and would definitely use them again. LH read more

Recent 7-piece acquisition from Oakland Museum White Elephant event. Needed to rejoin legs to pedestals. Furniture Medics also buffed out top with a clear coat application. Re-upholstered chairs by Supreme Interiors Oakland, brought this all together. read more

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We had multiple things that needed fixing, including a gouge in a cabinet, refinishing the top of dresser, and scratches on several other pieces of furniture. Furniture Medic did an outstanding job. The work was so professional, that I couldn't tell where the original scratches were. I would wholeheartedly recommend them. Jessica was very courteous in getting me an estimate and setting up the appointment. Magda is very skilled in her work on the furniture. Furniture Medic worked neatly and cleaned up well before leaving. read more

We had our cabinets refreshed by Furniture Medic after a small kitchen fire caused smoke damage. Kenny, the project manager, gave us excellent service . The team he sent out to remove and then return the cabinet faces and refresh the faces did a great job. They also did the job in a just a few days...start to finish. Piero and Nate were the team that did the work in the house...they were efficient and hard working...cabinets doors were quickly back in place after the process of refreshing the cabinet faces...all look great! read more

With the name "Furniture Medic On Call", I didn't know what to expect-I was even hesitate to call. What a wonderful surprise! Quick estimate, came to the house and picked up 3 pieces of furniture-one which was very heavy and had to be brought downstairs. Refinished in a week and delivered back to me. Beautiful work! I can't say enough about my fantastic experience! Highly recommended! read more

If zero stars were an option, that is what would be chosen. I am so distressed and disappointed by the experience I have had with this company. Entrusting them with drawers from an antique chest that is in my home, I was given reassurance that there was no deadline on how long they would hold onto them until my family could scrape together the money to get our items fixed. However, this company has the audacity to "toss out" ( directly quoted from an email they sent me) my furniture, saying it would simply be better for me to buy a new chest than to fix the beloved one that is already in my home. The manner in which this company conducted itself is appalling. Not one phone call or email was attempted to me before my personal items were simply "tossed out". So thank you, sir, for showing that my business is just trash to you. read more

This review is overdue. I had Furniture Medic to repair a dinning table top that my son spilled paint thinner on it while building his models last month. They did an excellent job. The table looks just like new. Everyone there is very friendly and professional. Four guys helped on loading the table top into my car. They were really careful and made sure not to scratch my car. And after all, the price they charged for the repair was more than reasonable. Thank you Furniture Medic!!! read more

Great, professional company to work with... we had a ruined dining room table top that they refurbished for us. Jacqui made the arrangements and overall very professional. read more

Excellent work! My great grandmother's table fell apart. They were able to put humpty dumpy back together again!!!! And the table is gorgeous! read more

We had a very nice dining room table that we purchased a few years back from Ligne Roset and it was damaged on a leaf and a leg. We contacted Furniture Medic On Call, sent them pics, agreed upon a price and dropped off the items to be fixed. The thick veneer on the table had been gouged out in a move and we thought that with stained finish grain it would be nearly impossible to fix. The quality of the work done by Furniture Medic was nothing short of extraordinary. We now have our beautiful dining room table restored thanks to their excellent workmanship. Thank you Al Rosales and company! read more

Furniture Medic On Call did a fabulous job on refinishing and repairing my antique dining room table and 3 leaves. They were timely, professional and did what they said they would do, and when they would do it. I highly recommend them to anyone needing furniture refinished or repaired. read more

Review: Furniture Medic Recently we had a water leak in our kitchen which necessitated our cabinets being damaged and having to be removed. Furniture Medic was recommended to us for replacing/rebuilding them and we couldn't be happier with their work. Nico came out and did the template for replacement and submitted a bid. Once our insurance approved it, they started rebuilding the cabinets. Their time estimate was 2 weeks to rebuild, but they were done in about 10 days. The two installers, Nico and Anthony came out and over the next two days, did an exceptional job. The company was able to exactly match our remaining cabinets and Nico and Anthony were very accommodating with us, even doing some small repairs that we hadn't noticed were needed. Both were very professional and it was clear they knew what needed to be done and very efficiently did the work, even asking their boss if they could stay an hour or so over to complete the job. We are very happy with Furniture Medic, George, Nico, and Anthony and I can highly recommend this company and their skilled installers. If you need cabinets or furniture repaired, Furniture Medic is who you should call! John and Charlene Schembra Concord read more