Update to original review. Service tech came to fix chair. Discovered that the switch operating the…read morechair was bad (kinda obvious). At this point I thought he would fix the chair.... NOPE! Has to order parts. This whole process was going to take close to a month. So I have a brand new chair I won't be able to use for over a month. I asked the customer service rep if they could just replace the chair. They agreed and will bringing a new chair next week. Still very disappointing that there were problems with a brand new chair, but relieved they agreed to a new chair so I don't have to wait so long.

The worst experience! We bought a loveseat. paid cash. The store said it will be ready for pick up…read moreon 10/18. Here it is 10/30 and still no loveseat. Went to store and asked every week since purchase and we were told that it will be there next week. All telephone numbers go to a customer services agency. After waiting for 20mins for a human to answer. You are told that you have to make an appointment to pick up. Wait for an email to set up appointment to pick up. No email was sent. Told , that is the only way to set up appointment for pick up. All they could say was that the loveseat is at the store however still need appointment for pick up! Still waiting on the flipping email to make the appointment to pick up the loveseat! The worst experience Ever. Pay the extra money and just go elsewhere. if I could leave a lower rating I would

they set my bed up in no joke 10 minutes!... i was amazed by these two younger gentlemen, very nice…read moremanners from them.

Would highly recommend this local establishment! Friendly service, knowledgeable staff and even…read moredelivered during a large snow storm! Anyone looking for home furnishings should look here first!

No, pick up an old mattress from my home when you buy a mattress, game changer!!!!…read moreNice people

I came in today to buy a couch & it's also my first time in this furniture store it's very nice &…read morelots of varieties of furniture. The employee at the front desk was very nice & very helpful he helped me thru every process that I needed to do & showed me a wide variety of couches, chairs , lamps, etc. I asked him what his name was he replied back That his name was lee he definitely has amazing customer service & an amazing attitude he's a great dude & everyone should come here to check this amazing store & to talk to him he'll help you with absolutely everything that you need. -Thankyou

Wow. Was so exciting to get our couch delivered. I didn't pay for the extra "bring inside" charge,…read moreso I had to take it all apart, bring it inside, and put it back together. Then, I sat there for like 20 minutes wondering why the hell it looked so wrong, until I finally figured it out ... it wasn't the couch we wanted. We ordered a love seat in the store, and apparently, the guy who sold it to us billed us wrong. Instead of the love seat, he gave us the large sofa version. It was only a $20 difference, so we didn't notice that something was up then. We didn't even think anything could be wrong since we said loveseat like 50 times and kept verifying it throughout the process. After it was delivered, that's when we realized he messed up. Originally, Ashley (aka John V Schultz) refused to do anything. They wanted to charge us 15% restocking fee and like a $60 pickup fee to take it back. So, like $140 fee for giving us the wrong thing. After complaining, they dropped the restocking fee, so they wanted a $60 fee for something they messed up -- still not good. We asked for a discount on the love seat since we didn't plan on buying two couches at the same time. Welp, they didn't want to do that either. So they said the salesman who sold us the couch would call us on his next workday. On that guy's next workday, he did call us early in the morning. Missed the call, but called him back right away. He seemed to recall us wanting the love seat, and said he needed to talk to his manager to see how to deal with it -- give us a great deal on the love seat or swap them out for free -- and that he'd call us back. About 7 hours later, decided to drive up there since I didn't get a call back to talk to him in person. It was a big sales day, I guess (looked kind of slow to me), so it took a while for him to meet me. He apologized for not calling back, said it was busy, but I feel like people should try to right a wrong first before trying to sell more stuff to new people. He acknowledged that he remembered us wanting the love seat, and apologized for messing up. A good start. He offered me $30 off the love seat. Was hoping for more because of the inconvenience and since they didn't care to give me the benefit of the doubt. Wouldn't budge. Asked for the warrant at a discount. Nope. He did, however, offer to swap the couch out for the love seat we wanted at no charge. While I was debating, he went to sell more stuff. Eventually, we ended up getting the love seat for $30 off. Really didn't want to since it was still way more than we wanted to spend at one time (couch + love seat). Tried getting them lower, but, as it turns out, they raised the price of both pieces by $200 in the stores, so they used that to justify why they couldn't discount more than $30. (I feel like they adjusted the tags before I came in, for this purpose only, but that could just be my conspiratorial feelings -- it was a big sale day so not sure why they would raise the price otherwise.) The only thing I managed to get out of this besides the $30 off the original price we would have purchased it at before was to add it to our zero percent financing deal and free in-home delivery. Given that it actually took less time for the truck to delivery the love seat into my house than it did for them to drop the couch off in my driveway, it didn't feel all that special. Overall, I'm glad I have both couch and love seat. But I feel like I was scammed into getting them both. And while the salesman was apologetic and seemed to want to help out, it still was not a great overall experience. This review was originally a one star, but added another star because they did eventually offer to swap them out at no cost to me.

If you enjoy high-pressure sales people, lower cost furniture and high-pressure credit employees,…read morethis is your place! They practically run to you when you walk in the door. Reminds me of the Pittsburgh Steelers getting ready to make a tackle. No matter what you look at or where you wander in the store they are there. And if you show any interest at all in an object you are herded back to run a credit check to see how much your worth, I mean how much you can spend. Once they find that out they do their best to make sure you spend every penny of it! The word NO is not in their vocabulary. If you enjoy this kind of shopping, by all means go, come back here and give it a 5 star review. I for one do not enjoy this kind of shopping and will not be going back.

I've shopped at Arthur Schultz, many times in the past, and have never had a problem of always…read moreenjoyed customer service and the furniture. I went in there very recently and hardly got the words out of my looking for and the one salesman we don't have it and I tried to show him that they had it on their said no we don't do that anymore very rude so we found someone else and he was pretty much just as bad. I am disabled and I have an and I don't really know if that was the problem or what it was, but I am never ever been treated so badly will purchase here again.

Poor customer service. 3 months past what we were originally told to expect delivery with no…read moreattempt to make it right. They had a chance, but chose not too.

I have never been more upset about a big ticket purchase in my entire life. I have lost a great…read moredeal of sleep, and have been stressed out ever since. I thought that Mattress Firm would have quality mattresses for how pricey they are. I was dead wrong. The mattresses are overpriced garbage. After using my mattress for several days, it already feels like it's 15 years old. The mattress is already sagging, worn, and lumpy. My old mattress had hardly reached that state of wear in the springs, and it's 10+ years old. I struggle to sleep on it; even while I'm exhausted. The adjustable bed frame that I got with the mattress was damaged on the corners, and pivots at the back, rather than the seat where it should, which is very awkward. Additionally, I was told that Mattress Firm had a full money back guarantee, but that was a lie. The guarantee only offers a portioned return of the hard earned money that I spent in hopes that I could sleep soundly at night. I will update my review if Mattress firm decides to make this right.

This was one of the best experiences I had during my time shopping around for mattresses. Dave was…read morethe salesperson who helped us and he could not have been more informative or kind. He was able to help guide us towards the best mattress for our needs without making us feel like we were being pressured to buy something. After shopping around at several different mattress stores in the area (sleep number, Denver mattress co., John V Schultz, etc.) mattress firm offered the best value for our price point and Dave's customer service undoubtedly gave us the confidence to purchase a mattress.