Came in last week looking for a mattress, found the same mattress down the street at mattress liquidators for $1200 less and we got to pick out a frame and it came with free sheets and a comforter. Furniture row is highly overpriced, shop around before you buy from them.. read more

The service was great! I love my new bed. It's the comfort I was looking for. I walked in, picked my selection, they had one in the back. I saved $200 and got it delivered for free the very next day with set up. Plus, they took my old mattress and old frame. read more

Furniture Row - Beautyrest Harmony Lux Anchor Island Queen Plush 13.5" Mattress on my new Thuma frame! - Furniture Stores Near Me - Las Cruces, New Mexico

Excellent selection. We are completely refurbishing a new home and found all we needed at this store. Las Cruces is very fortunate to have Furniture Row. A big sale occurred after our purchase and prior to delivery. The store's staff gladly and quickly refunded the sales price difference. Two thumbs up. read more

Just did a whirlwind tour of Las Cruces furniture stores looking for a sectional for my husbands home office. We skipped Ikard's simply because we had already bought furniture there for other parts of the house and knew there was not a good fit there for this room. However, of all of the other furniture stores and sectionals in this category, we thought Furniture Row had the better quality options, with reasonable shipping times quoted (within 3 weeks), and Philip our sales person was exceptional. He was knowledgeable and helpful without being intrusive. We had to come home and check our measurements. When I called him to place the order he knew exactly who I was and completed my phone order quickly and easily. We had a good experience and highly recommend this store. read more

Received my furniture Saturday, 2/10/24 after waiting almost two months. We paid over $4,400 for a couch, coffee table, a recliner chair and a dining table set. I was so excited but then came disappointment. The furniture looks nice but I spent the weekend bummed that the coffee table and dining set had issues. I was so upset that my husband and me went there today to speak with my sales person but he was not in. I spoke with Claudia and honestly when I arrived I wanted to return all of the furniture. Claudia was so sweet and understanding. She was willing to make things right including small damage done when the furniture was delivered. She not only made me feel better but she genuinely cared. I kept the furniture though we exchanged for a different coffee table and dining set. I want to say that Claudia is truly kind and very sincere. Also, Victor who helped with the exchange is very nice. We get it that things can go wrong when purchasing furniture but what stands out most is Furniture Row's willingness so far to make right the issues we have. We were not given a run around or talked to defensively as some companies have behaved to customers. Furniture Row and Claudia get full marks as being first class in how they have stepped up. Although I was highly upset, I was treated respectfully and thoughtfully. read more

Everybody knows that when it comes time to buy furniture it can be a big pain. But furniture row made this experience easy for the whole family. read more

Bait and switch, store took my money and can't deliver what I purchased. Only partially delivered. Now won't take back the partial delivery even though they can't deliver the rest of the set. read more

So happy I found the perfect Dining Chairs for a Table I already had. Brook, was very pleasant and giving me all the time I needed to decide. Friendly, helpful Staff, nice selections for furnishing a home. Very clean Store with masks worn. read more

When we moved from DC, we needed to set up two offices in the new house. Furniture Row provided excellent furniture at a reasonable price. That was 3 years ago. Recently, I had a caster (wheel) break on my office chair. Tremain and the store manager ordered new casters and pulled working ones off chairs in inventory so I would not have to wait. They even gave me an extra caster, just in case. Excellent service read more

We had an issue regarding a negative experience so I posted a negative review, the manager called and made the situation right so I changed my review. Misunderstandings will happen and I appreciate that they responded quickly and made things right. read more

Within only a few years the leather on the coaches sold here will look like a 100 year old coach. Terrible product. The extended warranty is a joke and useless and the store won't be helpful either. Way overpriced for what is truly terrible quality. read more

Furniture Row - This is what the company considers "normal wear" for the leather sectional. This is not "normal wear". This is cheap leather. - Furniture Stores Near Me - Las Cruces, New Mexico

Las cruces Furniture Row has many selections of sectionals, we found what we were looking for. I had taken a couple of years, off and on to find new furniture for my living room. I live on west side of El Paso, Texas and the Las Cruces, NM furniture row is close. The personnel is friendly and knowledgeable. read more

I'm retiring and moving to Las Cruces from Santa Cruz California.I walked into Furniture Row,to look mainly for a dining room set.I was politely approached by a sales person,and he didn't put any pressure that some sales people put on customers.When I was ready Daniel was willing to show different style dining room sets.I told him I will decide by tomorrow,and I asked him if he will be in tomorrow.He said it was his day off,but he'd be willing to come in if I needed further assistance.I met him the next day,and decided to purchase a dining room set.The store has many selections,with reasonable prices.Daniel Ortega did a excellent job,and when I want to make a furniture purchase,he'll get my business. read more

Purchased the Everest sectional for just under $3,000. Arrived dented and damaged, then repair challenges, and finally replaced. Then the replacement piece is delivered and it's not right either as it's missing parts. One would think for top of the line, they could get it right. Not so much. read more

We ordered a bed from them. We got an email saying it was ready. There was a number to call for delivery hours. We called the number and they told us that we could go today anytime before 7:00pm. We got there about 5:00 pm They told us that there are no pickups on Tuesdays. When I told them that we called today and they said we could come before 7 they didn't care and told us "there is no way you can pick up your bed today" at the store but then the following day we were told that they would deliver for us at no cost which made me happy because it was a pain getting the trailer loaded and driving out there. I was bummed that we couldn't get our bed when we were told we could and it is a bummer that we won't have the bed until the 25th now but at least I don't have to hook up the trailer and drive out there again. read more

I have never had a better experience in a furniture store. Huge shoutout to Genna for her outstanding service. They have really nice furniture and decor for very reasonable prices. Beautifully arranged. We got an amazing deal on a sofa that couldn't have been more perfect for our home. The staff made it clear they were available if we needed help yet we weren't followed around or pestered like one often is in a furniture store. We will definitely be coming back! read more

OK ... I love my new furniture...after I FINALLY got it. They said 2 weeks, but more like 3 months. Wait, what? It took 4 deliveries to get one bedroom set and a dining set over a period of 3 months. Yeah, my son got sick of eating on a towel on the floor in the living room. So, its good wood, but don't count on the promise to deliver. read more

Cute stuff but nobody willing to help out. I dont like to be followed at a store but I also dont like beign ignored. Sale staff seemed to be too bz socializing with each other, made it thru all 3 sections without beign acknowledged. read more

Their sales are bogus. For 10 months I tracked a few items I wanted to buy, hoping to get the best deal. Each "sale" really was a joke. Original price vs sale price is always less than $5. read more

Today I purchased my first item at Furniture Row. I want to compliment both Jeanette and Scott with the service they provided. They both were very professional and extremely helpful. Thanks to you both! read more

Very good service - everything was just as promised - very pleased. Have bought other furniture there before and this time ordered a replacement mattress for a sleep sofa. read more

My husband and I went to Furniture Row after checking out a couple other furniture stores in Las Cruces. (All's and Ikards) We did purchase a recliner at All's but were unhappy later when we had to pick up the floor model when they sold ours from the warehouse. I also did not feel comfortable there. Some how I felt like I was being cheated even though we did get a discount. (This was not All's main location, but they are consolidating into one location) Anyways at Furniture Row we felt very comfortable browsing around. The sales staff ask you if you need any assistance and they let you look around without hassling you. The couches designs are fairly simple but the prices are really nice. We bought a sofa set and an ottoman from the Sofa Mart section. We also bought a dining set, a tv stand and a bedroom set from the Oak Express section. The manager was really chill and just mentioned some sales they were having. The deliver of all the furniture came in about week. The deliver men come and unwrap and set up everything for you. My ottoman was slightly rubbed on one side. The delivery man gave me an option to exchange or take a discount. I chose the latter and I called AJ, our salesman at Furniture Row today and he gave me $50 dollars off. :) All in all I give this place 5 stars for service, atmosphere, and the prices are ideal for the quality of furniture. read more

I Bought the Rodea Frame bed 2 years ago, I also bought the 5 year warranty because I was told it will cover for everything scratches or any movement you do do with this bed. Now am having problems because the leather is fading and it has some scratches around the board and it looks bad. I called the warranty people and they told me "we can't do anything because those problems we dont cover. Really I was told a different story at the store!!!! Am so upset with this.... read more

I ordered some $4000 worth of furniture from the Las Cruces Furniyire Row. First the mattress that was delivered to me was 6 inches shorter than what it should have been. I waited a couple of weeks for a replacement. Then my new matress had a hole in it. So I have to wait two more weeks for another matress. Then when my sining room table came in, the chairs, all of them were scratched. The salesperson offered to give me a discount. $10per chair was his offer. So I said no way. I told the salesperson that I felt like I was sold used furniture. I mean it did look used. So I said, shit if that is all that you can do for me is sell me used, or returned furniture I don't want it. Then, what I presumed to be a manager told me to stop cursing. As if saying shit is cursing. By now I got angry and said to take all their furniture back. She agreed to take back the dining table and chairs, but not the other stuff. Now I am on a mission to return everything that I bought there and promise myself never to buy from that used furniture place again. read more