It is the worsted experience ever. Do not buy anything from this store or business. Purchased a sofa set 3 plus months ago and all I got was excuses after excuses that it will be delivered and still waiting. Terrible service. Cannot call the business because it has no number to call. Prices were reasonable if you can wait for a year to get it delivered. Avoid at all cost. Store was clean and nicely arranged. ** PLEASE READ ALL THESE REVIEWS BEFORE GOING** my mistake was i didn't and it will be costly. Delivery was made after 3 months and was very professional. They set up the couches and make sure everything works before leaving. Took away the old furniture (for a fee) read more

Don't do business with these thieves. I went to purchase a new sofa. They tell me it would be handmade. The day of delivery the driver calls me the say they don't have my order. Nobody in the store knows where my order is. Finally at 9pm.. they bring me the wrong one. Late at night, in the rain. I tell them take it. They say keep it and call tomorrow. I finally get a hold of someone at the store next day. They promise my sofa will be delivered same day, but no it wasn't our brand new handmade one it was the one on display because it arrived with no tags and my family can't stop sneezing From all the dust coming out of it. I call to get a refund and they say they are keeping a 25% return fee. 25% of $2650???! So y'all want to keep $600 for me not getting what I want!? Now my options I'm stuck with a piece of furniture my family is allergic to or I'm out of $600. That's crazy work. They are very unprofessional as well!!!! I pay $2650 for a living room set it should be delivered no issues AT ALL. But there were so many I can't count. BAD BUSINESS!! read more

More furniture than can view in two days. May take longer if you really look at it all. Selections are endless. They have rooms set up for every place inside or outside your home or business. Super friendly sales people. Yes it's overwhelming at first. Breathe and start the hunt. read more

Damaged my floors when assembling and delivering furniture we purchased for our whole home will call you a liar and refuse to consider any resolution once you write a review Alex will call and make you think they're going to do something but it's just more lies. Guess I should've known and filed the small claim last week but he did sound like he was going to try to correct the issue but it was really just them begging to get a review down. I will be spending the 126 to fike the claim tomorrow. Do not waste your time or money here because if there's an issue after the sale they will treat ypu like garbage. read more

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Very bad service and we paid and they said we can come the next day to pick it up and when we came at the next day they said we don't have it's already gone you can wait for the next month to get that very bad and the people who serving there they will smile and welcome you when you come to buy and when you paying and after that if there was something wrong with the furniture you come back to them and they will be different as you coming to take help from them or like you're homeless. Also after I got them after about a month I got them looks like used and all of the legs was broken and pillows was very dirty and the sofa from the bottom was as you See in the pictures! I will never buy again from them !!!!! read more

Furniture World - Here is how they came to me ! - Furniture Stores Near Me - Greensboro, North Carolina

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Honestly, I didn't have a problem with the people, for the most part. But even after paying for delivery, I had to drive back there three times, to get something that still wasn't there the third time, even though I had texted repeatedly to make sure before I drove out there. Did they give me a refund? Of course, I never got what I paid for, they were required by law to refund it. But in my mind that is the least they could do. What I did get is not worth what I paid for it, and is not the right color. So, overall.. 1 star is all they get. I will never go back. read more

I recently purchased a bed and living room set in black. I was told the pieces where available for next day delivery. The next day delivery driver states my couch is not in stock. The store Manager was very unprofessional, he hung up on me several times on different days. Unfortunately I had to borrow someone else's phone to get thru to speak with them. Beware they have caller ID and will ignore your call. He then stated I must pay $600 restocking fee for furniture that never left the warehouse and the driver stated he did not load anything on a truck ( I have this conversation between us recorded as well as all store calls and conversations). Take your hard earned money to an establishment that believes the customers come first, this The Place does not. read more

I purchased a sectional from them and thought I was getting a decent deal but I caution you to read between the lines if you finance. I was told there would be a $50 administrative fee and that would be it because of the terms. Well, they tacked on $200 plus the $50 fee, so it wasn't a good deal. I asked him over and over again about the charges and he even had the finance rep. speak to me and redirected my questions. He told me that he would deliver it over the weekend and then I received a text from him saying if they didn't deliver it the weekend I would get it next week, no, no, no, the deal would be off if I didn't get it, I got it. Please read between the lines........Lastly when you look at the finance options be careful, what you will pay in fee's could be more than the furniture you purchased. Ask questions!!!!!!!!!! read more

I am new to the area and relocated to Greensboro a few months ago. Let's just say that this experience with Furniture World on West Gate Blvd wasn't the best at all during my order processing, delivery and thereafter. The customer service initially is of course good to sell you something. The only reason I found my way here was because this store seemed to be the only one that had what my daughters were interested in. In which after my order was placed I was told High Point & Greensboro are huge furniture markets. Had I known I definitely would have went elsewhere. *#1 - STORE IS WAY OVERPRICED & NOT THAT GOOD OF QUALITY *#2 - STORE SET UP IS TOO CROWDED *#3 - THEY GUY OWNER IS RUDE AND SHORT WINDED WHEN ASKED ALOT OF QUESTIONS. AN ANAL TWEED. *#4 - DELIVERY PERSONS ARE NOT CUSTOMER SERVICE FRIENDLY AND RUSH THROUGH EACH DELIVERY. The first bedroom set ordered was filthy. The owner tried to tell me that he doesn't have anything to do with that and it could be glue when it looks clear as day juice and markings on it in which I had to wipe off myself. They seem to refurbished these items if a prior customer went into repo status and they repackage items. The owner stated the items come from Malaysia and he doesn't know what they look like (HOW ODD AND STRANGE TO SAY THAT). They initially forgot an entire bedroom set and had to redeliver, then in addition they forgot a piece. Total rush job. The financing places they use are extremely high in interest rates. Had I not been desperate I would have kept searching but my back was against the fence with my upcoming move. DO NOT SHOP HERE IF YOU CAN HELP IT, I AM FILING A DISPUTE WITH THE BETTER BUSINESS BUREAU AS WELL AS SEEKING A LEGAL COUNSEL TO FINE LINE AND WITH A NARROW EYE MY CONTRACT. FELITA & MARIA ARE SOMEWHAT OK ON THE CUSTOMER SERVICE, BUT I HAVE EXPERIENCED MUCH BETTER. I TOOK PICTURES AND ALL. THE ONLY THING THE OWNER DID WAS GAVE ME THE 2 PIECES THAT WERE MARKED UP. KEEP IN MIND GAVE, DID NOT HAVE A DELIVERY PERSON TO COME BACK AND INSTALL PROPERLY SO I'M ON A WHIM WITH TRYING TO DO IT MYSELF. read more

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I came in looking for a bedroom set. I just moved into my new apartment two days ago. I came in spoke to The sales rep Kevin and Mohamed. I found a bedroom set that included the bed, nightstand, dresser/mirror, and chest for an amazing deal! I just received the furniture today (literally the next day after I made the purchase!) I am in love. I will definitely be back very soon to furnish my apartment. read more

I came here a few weeks ago looking for a dresser set. I seen the same one at another location and they beat the previous price. There were two front desk ladies that helped out and were super awesome. read more

Furniture World - Furniture Stores Near Me - Greensboro, North Carolina

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These people are racist. My boyfriend wanted to buy a bubble chair and went through a week and a half of hell with them over it. They made him pay and said to come back the next day to pick it up, they also tried to say the machine was broken so he couldn't get a receipt, then when he said never mind then all of a sudden the machine works. He called when he was on the way (2 hours before the closed) and they said perfect they have the chair ready. He got there and they closed early for a "family emergency". He went the next day and they said they don't have the chair and to go to the other store 40 minutes away. He goes to the store 40 minutes away and they don't have it either. He waits the week and half they told him to wait and when he gets there, guess what? They don't have it. They asked him to go back the other store again. He goes and they say all they have is the display which is broken, they say he can have it for full price. The display is cracked, three different colors, and torn all to pieces. And for the racist aspect, he consistently tried to act as if my (black) boyfriend didnt know how to count or what colors were. At one point he asked what color pillow we were looking for for the chair, and my boyfriend asked what colors he had. He listed black, gray, and pink. My boyfriend asked what shades they were in and he responded, "well obviously black is black" with an attitude and implied my boyfriend was an idiot. Before I get out of character, we say forget it and we just want a refund, but to get a refund? Back to the other store. We are currently waiting on the refund to hit his account. read more

WARNING DO NOT PURCHASE HERE!!!!!! Nobody at furniture world knows how to run a business. The sales reps at the mall, will lie about lead times to get their commission off the sale and be done with you. The employees at the warehouse location have no idea what is going on, since the mall reps fail to relay the order info over. I was told my item would be available to pickup in 2 weeks. When time came to pickup my bed, i never received a call, so i decided to call. The warehouse location could not give me any information other than saying 2 more weeks, or choose a different bed. A 2 week lead time turned into an over 3 months lead time for something i had already paid in full with cash. Leaving me no choice, I had to change my order to a completely different bed & pay the difference, after being told the original bed was discontinued. (2 days later they reduced the price on this bed significantly, which i saw on instagram, but they still had the audacity to make me pay a difference, when they could've just honored the price i had already paid for the original bed). This information was only relayed to me since i kept calling asking for updates. I was told by the manager himself, that the new bed would be here within 2 weeks, and it took 3.5 weeks. Manager, Mohamed, even promised a free rug when i picked up the bed, as a way to make up for the horrible experience. As expected, When the time finally came to pickup the bed, he forwarded my call, ignored my messages, and never got back to me. Im not & will never be mad about a rug, that i did not pay for, but, this left another bad taste in my mouth about how this business is run. They lost a customer who had previously bought two different items, cash, by making this third time the worst furniture shopping experience ever. read more

The really help me out best prices shout out to alex and isa the really helped me out to get a ps5

do not buy here. they will bully and intimidate you to buying something you dont want. the sectional i ordered wasnt coming for weeks i said nevermind and they said they would charge me a %25 percent restocking fee even though they never got the sectional and it hadnt shipped from anywhere read more

The worst place ever. Do not shop here they will jack the price up and deliver  damage product. They do not care about there customer they just want the money. They told me the table will be delivered on Sunday and they didn't even come until Monday and i had to call them. I bought a $900 vanity table that was deliver damage and they don't want to replace it. There customer service is horrible. The deliver driver lied and didn't even assemble the vanity all the way read more

Furniture World - the front of the vanity - Furniture Stores Near Me - Greensboro, North Carolina

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i've been witnessing a very close friend of mine go through a torturous order fulfillment process. products look good, but all things service are seemingly worst in the business. reps over the phone offer things they dont stand by, delivery dates get shifted around constantly in the most inconvenient way. to be offered to have one item delivered in september and one in june is interesting to say the least. it may be beneficial to let customers know what to expect ahead of time, before their money is taken. i wouldnt tell you not to check them out in person though. buying an item (as oppose to ordering one) in person is your best bet. lastly, the 5 star reviews look completely suspect read more

This place is nothing but a scam. We paid in full for a couch that they said we could pick up the next day. We went to pick it up and they didn't have it. They said to come back in 3 weeks, which we did. They claimed that we never came to pick up the couch so they sold it to someone else. Then they said they had it, so we come back again and it's not what we ordered. Do not waste your time or money here - all the people who work there are super rude and just trying to take your money. read more

DO NOT SHOP HERE.... On September 5th I spent $3,391 cash not finance on my living room set, bedroom set and dining room set. I was told the delivery will take 2 weeks. It is now October 10th I have yet to receive my items. When I inquire about a refund I am told that I will have to pay a 25% restock and fee. I don't understand how there is a restocking fee for items that they do not have. These people are liars I spoke to both Maria and FELITA. I made a complaint to the better business bureau about this establishment. I urge you to not shop here. They are blaming everything on covet 19. If they are not able to fulfill people order not be taking them and people money. read more

We ordered beds from them and paid full. The first one came early and there's only one guy did the delivery; so my brother have to helped him install it. The next order of bed they said will be deliver in 3 days . But never happened; we called and give us a lot of bull shit but actually they gave it to other customer! And the third time we called the lady said we can pick it up if we want to; and we paid for delivery and they don't even assemble the bed frame. We will never buy from this store anymore. read more

Super affordable prices with a large selection of comfortable couches, bed, chairs, whatever you need!

They will scam you out of your money be careful I would not advise buying from them They kept my money very unprofessional and dishonest people read more

Just left the furniture world location inside the Four Seasons Mall. The absolute WORST customer service I have WVER experienced at a furniture place. I cannot even explain with words how RUDE and DISGUSTING the on site worked was who was supposed to be helping with finding a bed that was seen online. Was there to purchase a bed straight out and the service was so bad I just walked straight out. I would rather pay a $1000000 more for the same bed than to give these people business. Spend your hard earned money elsewhere!!!!!!! read more

Your psycho delivery driver was riding my tail very, very close just now with me behind a line of traffic and then he changed lanes three times, all while riding dangerously close to each car. Does this represent how you do business? read more

Very beautiful store! Love the accent chair! They have very good financing options They gived half on read more

Has a very great experience with Mohammad. Was able to get all the furniture I need for my new home and I love it!!

Please do not shop at this store. We bought a vanity by Impressions. First we were charged $125 for delivery and set up. Then they wanted to charge us $250 for delivery and set up. Vanity set was on sale for $899. That included the desk and the lighted mirror that had the temperature, blue tooth and 2 electric plugs and USB ports. When it was delivered they sent a Impressions desk and their own mirror with lights. I immediately called to let them know they sent the wrong mirror. I was told that they were selling their mirror at the sale price, In the store we were told that it was Impressions that was on sale. On the phone he said they only had their mirrors and to get the Impression mirror with lights I had to pay and additional $400 for the unit on the floor. I told him that it is against the law to sell me Impressions and then send me their product. Salesman became upset and asked me what I want, I told him just send me the product that I originally purchased. He said that unless I pay $400, I had to keep what they sent. What they sent was a less expensive mirror, with outlets for a foreign country. It had smaller lights, it was not what I originally purchased. I told him to just come get his product and to cancel my order, because you can not give me what you want, please give me what we agreed upon, what I paid for. Please do yourself a favor and shop from a reputable company. read more

I paid down payment on Furniture and opened snapfinance account and never received funiture. It's been 30 days and store keeps giving the fucking run around with the warehouse and the fucking snap finance people. This store is a scam! Do not purchase from them. Every time I call the store it's always well call you back in well call you back and it's been a month since the scheduled delivery date. Ugh and they won't let me cancel the order without a cancellation fee of 325$. Why would I have to pay it if it hasn't even left display at the fucking store. Big ass scam! Do not purchase from them. read more

do not order from these unprofessional unethical ppl! prices are inflated (search the make and model of any item and you will find it for half online) delivery dates are bogus! i ordered furniture on jan 30 and was told i would have my order in 2 wks i call every week and its now been pushed out til may! not to mention the initial contract had to be rewritten bc i was promised 12 months no interest! please spend your tax and stimulus money wisely whis place is a total scam!! read more

HORRIBLE customer service!!! If you have an issue they make up all types of excuses verses addressing or fixing the situation. When asked to speak to a manager, no manager is ever available. I don't recommend anyone shopping at this establishment. read more

This was the worst experience ever. They lied about pretty much everything. I asked for the items to be delivered on a Wednesday they called me Tuesday and stated that they would be close Wednesday. I had to get a family member to go to my house because I had to work. That was Inconvenience number one. Then while they are there the forget a part of the bed and have to go back to their warehouse, which is inconvenience number two because my family member had to come back to my house. They dropped all the pieces to the bed off without setting the bed up (I paid for assembly prior to). I then call Today which is Wednesday , the same day they said they would be closed (they weren't). I was told that after they delivered to another customer they would be on the way to deliver to me. I waited for 2.5 hours to get a text message that says I'm sorry. No details just I'm sorry. So at this point I'm livid. My fiancé takes over at this point because I believe only profanity is all I have to offer. He calls the facility and the manager is absolutely useless. My fiancé ask what is going on. He is told by the manager that the delivery truck has broken down and they may or may not make it. The manager has no clue how to manage apparently. He doesn't pick up the phone to call anyone else to be dispatched out, just says it's very unlikely anyone will come out. We are given no new date , no new time. We have a bed in boxes. They didn't offer a discount or propose anything for my wasted time or aggravation. These people need to be put out of business. It is unrealistic how they are still in business if this is any indication of their practice. I would never recommend anyone to them and the only reason they got one star is because I had to read more

I am utterly disappointed about these allegedly called employees/managers forgetting it is all about customer service, YES...as in, serving customers to their satisfaction. Going to the end to convince us buying a sofa right away, we have been given false information from one of the CSR (whose name is Mona). We could have been understanding if it was just a mere mistake, due to a lack of training from her side, when Mona informed us about the fast delivery timing as well as the convenience of interchangeability, if needed be right away upon delivery, stating it was a practice of their company to do so. Which comforted us to buy the sofa in full. However, upon the next day of purchase, she denied having ever misinformed us. Making the all three of us completely bewildered by this new turn of event. Sadly, the manager, which was supposed to clear the situation took her side, simply making us looking like liars and fools. This place is just running to steal customer's money and do not care about the after sales customer satisfaction. We were planning to invest quite a good amount in their franchise, but following this incident and the lack of respect they have easily demonstrated towards us, they will never ever see a dime of our hard earned money. Be careful when dealing with them! read more

Went to this store at the four seasons mall. Signs said no credit check. Mind you my credit is in great standing but I advised that I did not want to do a credit check. Sales rep said ok no credit check. I got approved and purchased a mattress. Only to get home and find out that I had a hard hit to my credit. Called then and they threw off on the finance company. My mattress was delivered about a week later and the next day I find out that the delivery guys dumped the old mattress in the back of my subdivision! I call the store only to be told they are sending someone out and then I receive text from the manager (Felita) advising me that I am not local and that I was charged a reduced delivery fee, however when I was at the store I was told that the delivery fee was $150 but I was charged $200! This place is so unprofessional and the owner is never available! WARNING: Please DO NOT buy anything from this store! If I could give 0* I would. My mattress was not installed properly and manager was advised of this! read more

Apparently One star is a requirement for posting. I would honestly give this place negative five stars. All five stars deducted in the category of customer service, which is lacking terribly. The person I've had the displeasure of working with has indicated to me that they have better things to do than to update or even courteously communicate with me about the delivery of the furniture I purchased almost two months ago! I have yet to receive my furniture that I ordered and paid for on March 3rd 2020. From the day I walked out the store until now April 23, 2020, I have not received a single call, email, text, or letter. The representatives of this "business " have not attempted to contact me at all in any way shape or form. This company is run by people who do not know how to do business. I have been left waiting and wondering. Reaching out to find out when my furniture would be delivered and repeatedly being told 4-8days. It is now months later and I'm getting attitude as if my expectations to receive the products I paid over $1600 for are inconvenience to the representative I spoke with. And I quote " if you expect a call every two days, we have other stuff to do." I don't expect a call every two days, I expect respect and curtesy. How dare they! read more

buyer beware! don't buy nothing from any furniture world. they are unprofessional. they deliver broke furniture and dont want to replace it! they have poor customer service! just nasty people all around! read more

I had a horrible experience with the Furniture World location on W Gate City Blvd in Greensboro, NC. I saw the square Hollywood bed I liked online and assumed it was in stock since it was listed in the Facebook Deals section on the website. Drove an hour to the store to find out that they did not have it in stock. The saleswoman assured me that they would have it and my couch in time for my delivery day on Jan 15 (1-2 weeks away). She even said, "My manager said he would cut his own hand off if you don't have it that day". Weird. On Jan 15th I got a call from the delivery driver saying that he was about to make my delivery but the square bed was not in stock and asked me did I want a more expensive circle bed. I was not about to agree to possible higher charges with someone who was not handling the finances anyway. Why did the company wait until the day of delivery to get a third party to call me about something they assured me would not be a problem? I told him to just bring the couch and not prolong the delivery because I was going to call and get it situated at another time. Annoyed. He texted me saying, "I'm finna pull up" Smh. They delivered my couch and everything was great. I tipped them and I was sticking to a tight budget with my move. I went to the mall location and seen the circle bed in person and loved it. Called the Gate City location to let them know that was the one I wanted. She said they were able to deliver it the same day for the same price as the previous bed. Great! When the (different) delivery drivers arrived in their personal cars (because they were working overtime) one had mentioned something about being away from his family and his old lady being upset about him working over again. I ne3ver requested for them to come the same day or late, I just agreed when the lady asked was today okay. They asked was it just a drop-off or install and I said I'm sure the lady mentioned an install for Friday but I wasn't sure so let me call the store. He said that the store was closed and they were just going to install the bed. Great! This happened at 6:30 but the store didn't close until 7:00. They installed the bed and asked me what I wanted them to do with the boxes. I assume if they were asking me then they weren't going to take them with them as a part of the install process (included). I said just leave them here and I'll take care of it. They completed the install and asked me did I have cashapp. I said yes but I've maxed out and didn't have cash on demand at the time. They insisted that I tipped them and acted like they weren't going to leave until I did. I asked them to write down their cashapp for me to handle it in the morning and they said "Like 4 people have told us to do that this week and they never pay us." I thought a tip was optional, but maybe I was wrong. I offered to give them some cash in a change jar but I couldn't find it through any of the moving boxes. I didn't want to prolong the visit any longer so I just asked them to request the tip from me on cashapp. They had the nerve to request a $100 tip from me after leaving those big boxes in my living room that I had to cut up, take down, sweet up styrofoam, and dispose of myself and after making me feel unsafe in my own house when they were adamant about the tip. They left and I called to speak with the delivery manager in the morning. While I was waiting for a callback from the manager, both of the drivers called my cellphone asking about the tip and one of them got loud and disrespectful with me and even talked over me when I tried to explain to him what my issue was. He said, "You ain't gotta call the manager. I got plenty money! If you ain't want to tip us you could've just said that!" It's not the fact that I didn't want to tip them. They really didn't even deserve a tip after that whole situation but I still sent them something a lot less than the $100 because I wanted to at least keep my word about tipping them. I had budgeted a tip for the delivery men for Friday only. I didn't budget for any issues with the furniture that caused another delivery. That wasn't my fault nor his. Meanwhile, if you have plenty of money why are you calling my phone the next day about a tip??? When I finally spoke to the delivery manager, he was rushing me off of the phone when I tried to explain to him what happened. I kept my word and sent the two guys a tip and had to block both of their numbers. The manager said they were sub-contractors and he would let the owner know. Andrea was my saleswoman and she did amazing, but everyone else I came in contact with at that company I had a horrible experience with. Very unprofessional and disrespectful. I just can't believe this happened to an actual customer. I love my furniture, but it really didn't have to go down like that. Won't be buying from them again or recommending them to anyone else! Too bad everyone loves my couch and bed but they'll have to buy it elsewhere. read more

I usually don't post reviews regardless of my experience but the level of professionalism at furniture world is nonexistent! I ordered a full living room suite. At first I was told that everything will be delivered on October 30th, so I called to confirm the delivery and was told that it would not come on the 30th I asked when it will be delivered and the store rep said he didn't know and told me to call another location that actually deals with deliveries. When calling this other location I was told the delivery would be November 19th. October 30th and November 19th is almost a months difference, so I asked why was I told October 30th and it's coming almost a month later. He said some of the items are out of stock and I'm thinking to myself why would the rep place an order for something that's out of stock????? To my dismay the rep could not tell me why. So I decide to call again the next day to speak with someone who is competent. when I called the next day I was told that the delivery would be on November 7th and of course I asked would it actually come that day because so far I've been told two different dates and again the rep was unsure and just as rude as can be. so I call again later that night and thankfully I spoke with a person who has sense, a young lady named Felícitas. she was very helpful and actually did research to give me a date the order would come. She told me that the order will come November 4th but it will only be part of what I ordered and they would have to schedule a double delivery so ultimately, I'm taking multiple days off from work and not everyone works at a furniture store where they can come and go as pleased. However, I was given a free rug to compensate for the lack of knowledge and sense of some of the reps. November 4th comes and like she said only part of the living room suit was delivered. I asked the delivery guys as well as the person who placed my order the first time when the next delivery will be and they both told me November 16th. So on November 14th, I called to confirm the delivery date for the 16th and was told it would not come that day. so I asked for the date and the rep couldn't tell me an exact date or time. I explained to the rep that if I take off from work, the delivery needs to come that day and he told me "well don't take off from work". then I asked if I'm at work on the delivery date, will they wait for me to get home because I work in Winston Salem not in Greensboro where I live, and he said I would have to ask the delivery company that. So I was given the delivery company number. Called them and was informed that furniture world is responsible for giving me the date and time. These people are scam artist, extremely unprofessional and some incompetent as can be. Please do not let the beautiful furniture fool you. It will be the worst mistake of your life purchasing from this company. Almost a month has gone by and I have yet to receive everything that I ordered. I feel so bad for people that I see inside the store because they have no clue of what they're signing up for. I will never purchase anything from this company again, not even a lamp. Any furniture world you see, run as fast as you can!!!! read more

This was by far the worst experience I have ever had. I ordered a queen bed and spent over a grand on the bed and a mattress this past weekend on Saturday. The bed was supposed to be delivered on a Monday at 5:30, (because I work a full time job)I never received a call. come 6 I call the Dilivery guy who doesn't answer so I leave a voicemail asking where the Dilivery guys are. I get a call back sayin that the Dilivery was canceled because the Dilivery guy left a railing to the bed at the warehouse. Now keep in mind, I just worked 10 hours and took my bed apart that I was currently sleeping on!!! so now because of the Dilivery guy the customer gets punished. Tell me what customer service is this? I called and could never get hold of a manager they keep saying I needed to Call the big furniture world, a totally different store than the one I ordered from?? Oh by the way, I still don't have the bed I purchased that was taken out of my account Sunday and here it is Tuesday.?!?NEVER ORDERE ANYTHING FROM THIS PLACE!! read more