I went into Fusion Audio Video hoping they would have a small connection cable to connect a set of headphones to an electric piano. Having small connecting cables is not something they are known for. They install and service Full audio/video and home theater systems. To be honest my request was not worth their time especially since it was an obscure part. The owner and manager both looked around the racks in the front of the store to no avail. The owner Jason then said I have a few obscure locations in the store and in our delivery truck where I can look where there might be one. After 15 minutes of solid searching in all the possible locations he was able to locate the exact part that I needed! In talking to the store manager John while Jason was away looking for my part he gave me the history of the store and their location they have been at for the last 10 years. Come to find out they have been doing this work for many more years before now as a part of the old Harbor Audio Video.These guys have literally decades of experience and really know their stuff. As far as I know their isn't another store around this area that offers all that they do! It's worth a trip into their showroom to see all they can provide. While experience is great when you are looking to do a nice job creating a better audio/visual system in your home, their expertise while nice to have was not what sold me on their place. It was the care and attention to me in such a small matter when there really wasn't much in it for them. People who treat customers with that brand of excellence in a small matter are exactly who I would want to have do something big for me. If you need absolutely anything in the Audio visual world these are the guys to go to!! Absolutely Top Shelf! Check them out, I am so glad I did! They are a valuable asset in our community! James B. read more

We recently had Jason and his team at Fusion Audio Video install 2 TV's for us; one was a wall mount and the other was an installation into an existing cabinet with a variety of older components. The techs were very professional, took the time to answer any possible questions that we had and did the work efficiently and cleanly. In addition, Jason did a complicated surround sound installation for us last year. He really took the time to determine what equipment could be saved, what had to go and how best to update the system for our particular needs. We have always found him to be very accessible and customer friendly and he has always done his very best to accommodate us. He and his team are great people to work with and they are happy to answer questions after the work is completed. Thanks Jason! read more

I'm a local architectural designer so I would consider Jason and his staff at Fusion colleagues of mine. They have brilliantly handled my clients' home technology and entertainment needs at scales ranging from a single piece of equipment to fully integrated whole-house entertainment systems. I would recommend them without hesitation to anyone that needed home A/V system services. Most recently Jason assisted me with completing my own home system by seamlessly integrating the newer streaming technology with my vintage stereo/speaker system and with a family heirloom - a Rowe/AMI G 120 45 RPM juke box. And thanks to him and his equipment recommendations I am now able to play the juke through some classic Bose 601 speakers! Fusion can do it all! And they are also just plain wonderful to work with. read more

I love a few different thing about this business. 1. They are always friendly. 2. They explain everything to me in terms I understand. 3. They do not pressure me about decisions and have helped me with some creative solutions on projects we have done. 4. They are knowledgeable & informative. 5. Fair on pricing of products and labor. 6. They show up! 7. During covid they worked on a project for us ( 8hours) and wore a mask and socially distanced the entire time. 8. The products we have purchased are durable. ( current remote is 10 years old & reciever 12) 9. This business is locally owned & operated. 10. They have always worked within our budget. We have hired this company for multiple projects! read more

We had a great experience updating our audio and video systems with Fusion A/V. They began with a walk-through to assess our wants and needs, which was followed by a very complete and understandable recommendation. I had a few questions regarding their recommendations which were answered right away and with lots of links to products for further understanding. Scheduling the work to be done was a breeze, and they completed the work quickly and fully with the option of an instructional walk-though at the end to be sure we knew how to use all the equipment. They have been very attentive to any follow-up questions/concerns I have had. I highly recommend Fusion A/V read more

Recently completed a timber frame home with Rockport Post and Beam on Westport Island. Jason and his team tied our build together with a practical yet awesome sound and video system. Outdoor speakers on the patio, multi room indoor sound, and outstanding video system. From making well chosen component recommendations to install and then follow-up, the team was personable, timely, and professional. Simply an all around pleasant and rewarding experience with dramatic results. In addition - just nice people. No trouble welcoming them into your home. Appreciative, kind folks with attention to detail. What more could one ever want ? read more

I inherited a house with a huge television, lots of equipment, and 11 remotes. Now, as the other review states, there is only one remote. There is still a learning curve, but it is great to start with pressing either Watch or Listen. And it is not just the picture quality, the sound is amazing, testing with anywhere from Count Basie (heard him live, know the difference) to a Star Wars movie (nothing like having the sound pass from my right shoulder to in front of my on the left as an Imperial fighter races by). The installers were professional and friendly and coped with more than one odd connection. Thanks! read more

Recently had Fusion Audio/Visual deliver and install a new entertainment system --- 65 inch Samsung QLED television, Anthem receiver, Panasonic blu-ray DVD player, Apple streaming --- and a psb surround sound system. Jason and Brandon showed up right on time, and five hours later they were finished --- no messing around with these guys. They are thorough and efficient. I am now enjoying a great system, and should for many years. Thanks John, Jason and Brandon ! Paul & Carol Samuels Friendship, Me. read more

We bought a new TV, Apple TV and a remote from Fusion Audio Video and Jason just installed it. Jason had to do some work-arounds due to an older receiver that we had, but he was able to make it work. He spent several hours getting things set up and showing us how to use the new remote.....finally one remote for everything! I highly recommend using Fusion for your video and/or audio needs. They are extremely knowledgeable and professional. read more

Fusion Audio is an extraordinary service in the greater Rockport, Maine, coastal area. We contacted them about a challenging installation of a flat screen system and they definitely rose to the challenge. From walking us through our options as we were looking to have a bookcase installation, to a crafted installation, to spending the time to orient us to the mechanics and viewing options, they were absolutely super. We recommend them highly. read more

Just had a major TV purchase and installation by Fusion. They are top notch! The installers are knowledgeable and careful. It was a seamless operation from the time we ordered our equipment to the final install. Their prices are comparable with big box stores and we got so much more in the way of great service. We couldn't be more pleased! Judy and Ron Nissenbaum read more

I have used fusion audio vision on 2 occasions in 2 different houses to install tvs on walls and hiding wires etc. I have found the technican to be very punctual in arriving at the appointed time, very efficient, and like a good boy scout leaves no mess. I would have no hesitation in recommending them and would gladly use them again if the need arises. read more

I bought a new TV from Fusion Audio and had them mount it on my living room wall and run the wires inside the wall. They did a fantastic job! The team at Fusion Audio are very professional ,efficient, dependable, on time and so pleasant to be around! I highly recommend them and will absolutely use them again for my next TV upgrade and installation! read more

Fusion is the place to go if you want to bring your home AV to a new level. John and Jason are great to work with: professional, great listeners, and skilled with up to date technology. They were patient when we needed to adjust our design, and able to work within our budget. So lucky to have them in Midcoast area. read more

I needed one TV put on the wall and a new one installed the job was done quickly and was just the way we wanted it. they supplied the new Tv at the same price I would have paid on line and keep me fully informed of the progress of mt order They were able to accomplish the job very well with no mess left. read more

The staff at Fusion Audio Video was polite, professional, and knowledgeable. They helped us select a system for our home. They then installed the system, and took plenty of time to show us how everything works. We have been using our new space for about 2 months now, and it is simply fantastic! read more

Fantastic people at every point. They were very responsive. They set expectations appropriately and delivered on their promises. We are very happy with the entire experience and with the finished product. Not sure I can give higher praise. Thanks John, Jason, Brandon and Pat! read more

Fusion Audio Video personnel are knowledgeable and easy to work with. We are pleased with our media room and sound system. we would recommend Jason, John and their entire team to anyone who seeks an upgraded audio or video system (or both!). read more

John and Jason were great. They figured out what I needed and got it done with no hassle. They were very responsive and answered my questions so that I could understand, even the ones from my technical ignorance. I highly recommend Fusion. read more