I am a new patient and my first visit was very pleasant…read more The staff are all extremely friendly, and the business prioritizes explaining things to the patients in terms that they can understand. The hygienist asked me many times what my concerns were, and made sure to address them/ reassure me. I ended up having to get a filling and the team made it quick and painless (literally) The business has updated technological and medical equipment, and the staff are very transparent about costs before providing care!

My family started going to this dentist about 2 yrs ago, we never had any complaints until…read morerecently. My husband took our ten year old for a tooth that was concerning to us. The dentist examined and said they were going to consult an endodontist and they would call us about results. Weeks go by and nothing. I called twice no one ever answered and I left messages- no one returned my calls. Today I went to the office and I told the receptionist what was going on, it was pretty obvious they messed up by not even attempting to call us- it had been a month! The receptionist went to the back of the office got a sticky note showing someone had talked to an endodontist then she wrote down two names for referral. This dentist office has lost our business for good! They couldn't even be bothered to pick up a phone or even have the dentist talk to me in person once I came to the office.

I just want to let everyone out there know that Dr. Griffin is not the best of your interest if you…read morehave a tooth that needs extracted!! the entire experience was Horrible!! I went in with a bad tooth that obviously needed to be pulled. I had excellent dental insurance at the time and instead of just taking one X-ray and extracting the tooth.. they did multiple x-rays for their reasons on not getting the "correct angle" they did not give me the proper sedatives to reduce or relieve any pain. I pretty much felt the whole experience!! once I finally made it through it. I told whatever the insurance did not cover. I would pay in cash. They gave me a total cash balance of $179 and some change, they then wrote me a receipt saying paid in full!! well!!, some months later I receive a bill in the mail for $89 and some few change, when I called them to ask them what the issue was. they tried to say that my insurance did not cover what they said they was going to cover in the beginning, and said that I would have to pay out-of-pocket the remainder that they claim my insurance wouldn't pay!! 159 Is what they claim my insurance paid and out-of-pocket I paid 179 and some change, now im expected to pay another 89 dollars out of pocke?? I'm just wondering on what planet does it cost almost $500 to have 1 tooth pulled??

Professional and friendly. Great staff. Won't recommend any services unless they are necessary…read moreunlike some other places I have used.

Absolutely horrible. I have had good experiences in the past, but today was beyond horrible, and…read morethe young lady kept putting stuff in front of me to sign. She said I wouldn't owe anything, and then upon leaving I am told I owe $150 for ABSOLUTELY NOTHING being done. This place is obviously a FOR PROFIT business ahead of actually taking care of customers. Based on how horribly I was treated today I would not recommend anyone coming here. Things have changed here, and this is by far the most expensive Dentistry place around. Everywhere else is much cheaper. You can't just lie to people in order to fraudulently obtain money from them. They made me feel so devalued today. I truly wish I had words for how horrible it was. I have been sending friends and family here for years, but now will probably be calling all them, and suggest they switch too. They need to do better with how they treat people, and also don't lie to people. May 6th followup: After speaking to Sara/Sarah today she was acting like she wanted to help. Just like how Luke Baumgartner acted like he wanted to help. Yesterday he even wrote me an estimate. Sara/Sarah spoke to Cossich Family Dentistry today about them honoring their warranty on this inferior bridge they did. Cossich refuses to honor their own warranty. Now Sara/Sarah just called me around 5 pm to tell me they no longer feel comfortable doing the work that just Yesterday they would do. I literally feel like them and Cossich are working together to not help. I will stick with Grand Family Dentistry for cleanings going forward, but can't trust them ever again in the future. I literally feel like they are working together with Cossich to not help me as they called and spoke to Cossich. After they spoke to Cossich their tune changed, and they cam no longer do the work. Nobody can say that this all adds up and is normal. It is basically RETALIATION by 2 dentists office to hurt a patient.

Truly enjoyed their care and patient experience....However, they did not tell us that they were out…read moreof network. We had to find that out on our own. They also told us we would be reimbursed for the entire exam, which is false. I do not leaving a bad review, however, when I called to make an appointment, I specifically asked if they were in network, and they did not disclose this. This is not right.

Worse than any used car salesman. Seems like a nice family establishment but they do so much…read moreunnecessary work that left my teeth worse than before and charged a fortune! Left gaps that weren't there before. They constantly drilled my teeth saying I had "cavities forming" till they said I needed a full root canal. Went and got a second opinion AND THEY FOUND NOTHING. I've since gone to multiple dentists and every time my teeth are fine which proves they not only caused me to have fillings for no reason, they added gaps to my teeth which are a constant nuisance! Do not contribute to this scam. Find someone else!

Similar to JK L above, this practice just nickels and dimes their patients. They want to redo any…read morefilling that you may have in your mouth. They are now charging 3% if you want to use a credit card and they dropped Delta Dental Insurance. It's all about the dollar.

My wife and I have received our dental care at Cossich Family Dentistry for two years now and…read morecontinue to be pleased with the care we receive. Dental services are professional and thorough and the entire staff is extremely welcoming and efficient. Dr. Cossich is knowledgeable, skilled, and empathetic. No unnecessary procedures are pushed and our insurance coverage is cheerfully accepted and correctly applied. We are pleased to recommend Cossich Family Dentistry in Covington.

Going to the dentist isn't pleasant, but the team at Cossich makes it as pleasant as it can be…read more They are professional, friendly, and thorough. I had two days left remaining with my current dental plan, and they not only fit me in for a last-minute appointment, but they also did some of the work same day so I could bill it to my insurance. Judith is a wonderful dental hygienist. She's the perfect mix of telling you like it is so you know that you need to take better care of your teeth, mixed with a whole lot of real world stories and friendliness. Put it this way, I live in New Orleans, and I have no problem driving to Covington to continue going to this dental office.

Absolutely Satisfied, lovely staff and Dr. Bratcher is Wonderful! Thanks guys i am am percent…read moresatisfied!

I came in yesterday to do a consult with Dr. Bratcher and go over some cosmetic procedures I needed…read moredone, I was so nervous. She made me feel so comfortable from the moment she walked in! She was patient, understanding and so sweet it was a complete judgment free zone. I explained what I was trying to achieve and she led me to the best treatment plan. I go back in two weeks to do it and I can't wait! She was so down to Earth while being so confident we could get where we wanted to easily and it projected enough confidence in me that I knew I was in the right hands. I couldn't be more grateful and we haven't even done the procedure, I'll update once we do but I'm positive it's going to be amazing results. Update: went back today and got the smile of my dreams! Dr Bratcher and the dental assistant made everything a breeze. Amazing bedside manner, uplifting and personable ladies. I couldn't be happier with my entire experience. Thank you a hundred times Dr. Bratcher

I had the most amazing experience here…read more The receptionist always greeted me as soon as I walked in. They were friendly. They are transparent with the fees, the cost is reasonable and the quality of service is impeccable. Dr Carter is so friendly. He made me feel very comfortable and made my visits a little less scary. You can tell he's a good person to work for/with by the way he treats his staff. He's so kind to them. Asia, his dental assistant, was the best! She was also really friendly and really knowledgeable.

Very disappointing experience. I had previously gotten a partial here and had to have it remade…read morebecause it wasn't done correctly the first time. Even after the second attempt, it never fit comfortably, but I decided to give them another chance because I needed dental work done quickly. I currently have missing teeth and was looking for temporary options while I work toward getting implants. Instead, the dentist insisted that the only solution was to pull all of my remaining teeth and get dentures. When I explained that I am not ready for that, he refused to discuss any other treatment options. I felt pressured, dismissed, and talked down to rather than listened to. Patients should have the right to discuss alternatives and participate in decisions about their own dental care. The interaction became so uncomfortable that I ended up walking out. I left feeling frustrated, unheard, and completely disappointed.

I loss a filling on my front tooth on Saturday, the filling was put in about 30 years ago. I called…read more& left a message to their after hours voicemail on Sunday. Monday morning at 7:30am I received a call back from Dr. Matheson's office and by 8am & was sitting in the dental chair & by 8:45am my filling was completed (painless). Dr. Matheson & his staff are excellent.

Best dental experience ever! I had to have a root canal done today and was dreading it! I was lucky…read moreto find a dentist that could do it same day. I came to find the staff friendly and very caring. And Dr. Duncan Matheson IV was absolutely amazing! I had no pain with the root canal and found myself enjoying the dental assistant and dentist like we were friends. This is now my permanent dentist!! Thanks.