Formerly known as "Cool Nails" and maybe Beautiful Nails as well.. I walked in to get a gel fill on Wednesday, August 6, around 9:30 A.M. The woman who normally does my nails at the nail salon I typically frequent was booked, and I needed a fill that morning. I decided to try Future Nails, as it is right up the road from my house, and I knew it was under new ownership, given the name change. I was immediately greeted by a middle-aged woman who looked angry to see that someone walked in the door. An older woman was in the pedicure seat, receiving a pedicure, and I was asked to sit down. Eventually, after a good ten minutes of twiddling my thumbs, a man sat down, and was absolutely nothing but nice. He seemed a bit flustered to be walking into work to have to immediately assist a client, but seemed ready for the job. He was quite slow, and I was late for an appointment following, but his cheerful attitude made me not mind so much. If it were a review on this man's attitude, I'd give him 5 stars, even with the $35.00 charge he surprised me with at the end of my manicure. However, this business received my low star rating for what happened next. I work with my hands. I'm in the food industry, and I am consistently performing duties with my hands. On the Tuesday following my manicure, 3 of my nails had come clean off of my fingers, one taking my nail underneath with it. I glued said nails down, and planned on returning back to Future Nails to get a repair. I walked back into Future Nails this past Wednesday, August 13th. When asked what services I required, I told the woman I had gotten my nails done, and needed repairs, as 3 had broken. The woman then questioned me as to who had done my nails. Upon telling her the name the man had told me the week prior, I was informed that they do not have an employee by the name that I had given. I told her that I may have been mistaken, but I did indeed get my manicure done at their salon. The woman continued to interrogate me as to when I had gotten my nails done, who had been there, etc., and why she did not recognize me if I had been there. Mind you, this woman was nowhere in the salon at the time of my initial visit. At this point, I'm ready to make a scene in the salon. I am seated at a table and a man starts to fix my nails. The process was rushed, and all the while, the woman who had interrogated me is speaking to the man in a language that I do not understand. The man fixes my nails, and as I am reaching into my wallet to give him a tip, I am informed that the services will cost me an additional $5.00, on top of the $35.00 I had spent the week before, on the same manicure. I informed the man that I would give him the $5.00 and he could decide whether or not to keep it as a tip, or put it in the register. Today, August 16th, 2 of the nails the man fixed have broken again. There are multiple nail salons in Jackson, as well as surrounding Howell, Freehold, etc. I have never been charged for a repair to my nails so soon after a fill. I have never been interrogated by an employee, doubting my story as to whether or not I received services in their business. I have never felt so unappreciated as a customer. I will not be returning to Future Nails, and I encourage any person debating about stopping in to check out the other salons in the area before subjecting themselves to any of the nonsense I encountered. read more

I got a manicure/ pedicure for July 4th weekend. Can't even explain how bad my manicure came out...Blue nail polish all over the skin surrounding my nail. The sides of my nails were missing polish. When she finished and asked me if it was okay I said no and pointed to all the blue on my skin. She proceeded to tell me blue is a hard color and took a cotton ball with nail polish remover to fix it. Not only did it not come off, she began to take the polish on the actual nail off on the sides. Now there are little fibers in the paint on my nails from the cotton ball, still blue on my skin, and my nails aren't fully polished....the older gentleman looks at them and shrugs in an "oh well" fashion. I would never go back there...even if it was FREE! Unsatisfied and annoyed is an understatement. read more

After getting a gel manicure, weeks later i decided to go back to the salon and get the gel removed and just a typical manicure. Not only was the employee rough on my nails and the skin surrounding them, yet she didn't even get the gel off, just the color on top of it. It has now been 3 weeks since and i am still struggling to get the gel off my nails. OVERPRICED AND NOT WORTH IT WHATSOEVER! read more

I would not reccomend anyone to this salon. The women who work here are all equally rude. The technician at one point actually shouted at me to put my hands under the UV lights after I had kindly let her know 2 times prior that they weren't turned on. Assuming she didnt hear or possibly didnt understand me and also pissed off at this point, I shouted back THEY ARENT TURNED ON. My experience was even more miserable after this interaction. The next day I had lost 3 nails. I went back to have them replaced, they recognized me from the day before, had one other customer in the salon, about 3 to 5 employees, and made me wait over 30 mins while they just sat around and spoke to one another in their language. This was a different woman, who managed to somehow be even ruder and would tug on my hand or fingers roughly and rudely, as if I was annoying her. After this now second awful experience, I asked how much when the job was completed, woman rolls her eyes and says, "nothing" to be honest I stormed out with no tipping, and I'm glad bc the same nails and more popped off the same day. Avoid this place at all costs. Absolutely ZERO customer service skills. read more

Very unprofessional. Saw her yelling at somebody the other day. Also not trustworthy. Agreed to a price and then changed her mind after service. Avoid this place. read more