DURING MY TOUR I was very impress with admission lady…read more in helping me fine placement for my love one and making sure she taken care of Thanks again .

Ms.Elizabeth is the secret boss.You can ask everybody but when you ask her it gets done.She says…read moreshe works in admissions but I don't believe it.If you ever need rehab come to Westgate and you will understand Jacob is a gem Jeanne loves the residents and Therapy is on point. .

I'm disgusted learning the awful things that are going on at this so-called HEALTHCARE facility…read more You can't allow your patients to have to deal with People coming into your room and stealing their dinner, and your clothes again and again. This place is dirty and disgusting. You wouldn't want your Mother or any loved one to go through this awful ordeal and unsafe conditions and add more trauma to their life. Let them have the respect and dignity they deserve. Don't let your loved ones go here. There has got to be a better place for them. Where is the compassion!!!

This is the worse place ever! I wouldn't send my worse enemy there. to get into the facility to…read morehave to ring a doorbell...makes you feel like you're in prison! the nurses and GNA (General Nursing Assistant) have no medical skills whatsoever. several times i would put my call light on and there would not be a response for an hr+. the rooms are small and disgusting! The food was not edible and was ALWAYS COLD. The only positive things were therapy and the dialysis team

My friend has been there for months and it has been a horrible experience. She has never seen a…read morephysician; the food is awful and the dreadful dinner is served at 8 p.m. There are no phones in the rooms - as a result, to speak with a patient you are connected to the nurses' station, but people at the nurses' station rarely answer the phone. To the extent there is any "care" offered, it is provided begrudgingly and with indifference. Futrue Care attaches its patients social security payments and, although it is supposed give patients a portion of the social security payments, it does not This is where an old person can count on dying from the lack of care, indifference and a miserably depressive environment. I am trying to get my friend out of. Future Care

Most of the staff are friendly, however the larger concern were the doctors ability to assess , the…read morenurse practitioners who are vague . You must be an advocate for yourself and especially your elders. The newer doctors or inexperienced doctors are too busy pointing fingers instead of remembering their oath. When they want to get rid of you, they put the not so good staff on rotation of your care. Unsure what the expected outcome they are looking for?!? For those that were good, they were awesome, unfortunately there's no real middle with these folks. Just make sure to be attentive to what is being done and said. It won't be hard to pick up those who are capable and those who are not!!

0 stars!!!!!! I would not recommend. The employees do everything but work. Then when I complained I…read morewas asked to reconsider my original review. I wish I wouldn't have deleted it. That social worker trying to be professional but being sarcastic the whole time! Told me when I come for discharge it won't be in 5 mins. She said this because I made a few complaints and she was at the top of the list. Seems as if as soon as I complained they care my mother was getting declined. Ants everywhere. The nurse assistants (some) were very rude and lazy . While others were very polite and helpful. On discharge day at 1pm my mother wasn't dressed looked like she had not been touched all day! She's much better at her new facility! Special thanks to Ms Church, Diamond, Roger's and the front desk ladies. You all made my visits tolerable.

This facility is truly one of the best Nursing and Rehabilitation centers…read more The nursing team is highly skilled and managers are always responsive and available to help. Rehab Team is really helpful during my stay to get me back on my feet. Delicious Meals and helpful kitchen staff.

I witnessed the love and care which the staff gives to my mother and brother. For my mother I will…read moregive the simple example. Mom is having trouble eating. The staff could leave her to get her nutrition from a feeding tube, but they take time to encourage her and feed her. I saw a nurse run to get her a soothing cream for knee which is in pain. The little things are also significant. We left some nail polish, with no instructions and someone has been polishing her nails. For my brother I saw him have an incident and staff helped him up from the floor, which wasn't easy and held his hand and calmed him. I have seen bad staff, but not at Levindale.

There are not enough choices in healthcare for the management of Levindale to behave as badly as…read morethey do. If it were possible to give zero or one stars, I would not hesitate to do so. I think highly of my doctor Janet Conway. They had a few good physical therapists and nurses. Laura my Nurse Practicioner was very good. Kristin my PT was good. Dr. Zhou cared. The Director of Nurses Shirell did not want to give my infusions of Zosyn as directed. I was given shorter infusions and higher doses. They got prescriber permission. Shirell said, "if you needed four hour infusions you should've stayed Sinai." What a nasty person. My Neutropene count dropped dangerously low due to the Zosyn. I was put on what are called Neutropenic Precautions. What that meant was that anybody entering my room was to wear a mask. One person wore what looked to me as a lay-person like PPE. I could not fight infection. I was to go to the ER with a temperature above 100.4 degrees. I was not weight-bearing. I needed help from a tech to toilet. The tech was supposed to hand me, sani-wipes. I only had 60° of mobility in my right arm. I would wipe myself from knee to waste on both sides while standing at the walker.The tech started jiggling the box. I said to the tech, a woman named Sandra, "Are you making fun of me?" Sandra took off her mask and got into my face. She was not even social distancing. She yelled, "Are you making fun of me? Are you making fun of me? Are you making fun of me?" She proceeded to verbally abuse me. I have never been so frightened. Nobody should fear the professional staff or anybody else lin a place where he or she is there to heal. I went to the site administrator Sharon Hendricks. Executives are typically identified by first and last name. They are not restaurant servers. They are not retail clerks. Sometimes I think better of restaurant servers and clerks than I do of executives. Sharon apologized by email and said that she would have her team look into it. When I followed up, they said they did not discuss disciplinary matters. They should've self-reported to Maryland's Office of Healthcare Quality. Sandra should've been reported to the Board of Nursing. I am lactose intolerant. They ran out of the lactose tablets. I could not have my food or medication for 15 hours. They are not doing their jobs. The Director of Nurses Shirell, the nasty one who yelled at me in my own room which while I was there was my home was supposed to send me bandages when I discharged. Sharon told her to do that. And she didn't do that because she doesn't care. Why is Shirrell working in healthcare. Levindale is supposed to provide case management and that means advocating against insurance. They would not do that for me because I am no longer on site. I wanted them to assist with insurance claims and advocating for claims that were incurred on site. These people are awful. They want to mess up, dump it on the patient, and ask me to private pay. Pay these people. Never! The Levindale management team replaced the Hyppocratic Oath with, "Bleed em' dry, and let em' die." My physician Janet Conway is outstanding. One doctor said to me, "You don't like hospitals. I don't like hospitals and I'm a doctor. Do what I do with my own care. Go for the doctor and put up with everyone else." These people milk that. Patients are people. Patient Relations seldom gets back to me. When they do, they say I am using my paralegal background to bully them with the law. Good. Patients are defenseless. These people take advantage of us. People go into healthcare for good reasons. There is something called the LCR, effect. I will not write out the name. Named after the adversary fallen from Heaven. There are not enough choices in healthcare in Maryland for the Levindale team to behave as badly as they do. My plan is a Medicare advantage plan. There's something called the First Amendment. No retaliation. Pursuant to HIPAA Iyou may defend yourselves publicly. "Sunlight is said to be the best of disinfectants." Brandeis.

Been here before. Kenneth was my staff. He was responsive, cheery, always checked on me and he…read morehelped me when asked. He and the staff go out of their way to assist. They are professional and caring. He is eager to help. There is good therapy here.

Meadow Park Rehabilitation and Healthcare Center is a medical facility I had a loved one admitted…read moreto following an inpatient hospital admission for post stroke rehabilitation and medical care. However, based on the experience and patient outcome I cannot honestly recommend this facility for after stroke care. 1. Nursing staff is not friendly/approachable or empathic to family members concerns or simple requests for patient updates during visits. Their language, facial expressions and speaking tone is that of annoyance and inconveniences. And nursing staff residing at the nursing station ignore visitors; they do not acknowledge or greet their visitors. 2. Nursing tends to place calls to the patient family members for non-emergency situations at late hours of day (after 11:00 PM) to inform they are documenting their notes for test results which creates panic. 3. Patient care is not proactive, and the medical staff responds reactively when presented with patient status concerns. Example, running blood work when family members note the patient appears lethargic and non-responsive. Or, when a support staff member makes note of a patient's condition to the medical staff who doesn't follow-up. 4. Patient's that are non-ambulatory or become non-ambulatory are left for hours to sit or lie in the urine and facies that causes a break down in the skin that evenly leads to bed sores. 5. "Family Meetings" within for first 30-day stay of a patient's admission is finance based and not a medical update of the patient's status of improve or decline. During this meeting any type of medical update is provided. As a matter of fact, if a patient is admitted for a 90-day admission, there is no family meeting that involves a consult with the physicians or nursing staff present. Only a family meeting at least two weeks before a patient's expectant discharge date that includes the auxiliary staff, i.e. rehab, social worker, pastoral care, financial officer. nutrition, etc. 6. Patient items may be stolen/lost from the patient's room such a clothing, phone charges. 7. In my experience (there is so much to say regarding the care received for my loved one), my family was given the false hope that our family member was stable enough to discharge home and would require additional home care nursing, physical therapy and a nutritional high caloric diet for the significant weight loss for continued care. Sadly, the outcome was not a positive one.

I was a patient at Fayette for about 7 weeks. I have been in…read more3 nursing/rehab in the last 10 years...all in the city,all a lil wild.but NOTHING like Fayette.I'm not saying its all bad,there are people who work there that truly care and don't judge.but not many.its dirty,...there's not enough staff to take care of everyone.patient do take care of each other,...I'm not really sure who to blame.but there's a bitch in social work,I don't know how she got there.she's an ignorant ass ****! A lot of the staff that looks down on the addicts that have to be there but some do want to help.I won't say any names because I don't want to cost anybody their job.if u have a loved one or u have to go,just be safe.3 people died while I was there and they treated all like an overdose and narcaned them,when they didn't even get high!my roommate was in my room dead for 7 hours after she was discovered,guy down the hall,12 hours....just be safe there

this is a ghetto situation . if you care for you love ones do not send them there. it's reeks urine…read moreat the moment you walk in. the staff is not friendly when it comes down to the family withe the exception of clarice. they put my handicap family member out in the cols today. he has one leg. they never held up to there obligations. he never got his prosthesis after being in the nursing home 2 years. i give them a big fat 0. he's homeless as of today.

If I were able to rate this facility a zero starts I would. I am unable to so the rating I can…read moreprovide is a 1-star rating. My Aunt is a 77-year-old senior who has been subject to negligence and abuse at this rehabilitation facility and due to this situation, my Aunt has been hospitalized since March 6, 2025. She has a severe ear infection that has spread from her outer and inner ear to her bones. The doctors have been trying to treat the infection and advising my Aunt that she may have to have surgery and could lose her hearing. Other signs of neglect include bed sores, pressure wounds, chest or bronchial infection, lack of eye treatment for possible glaucoma, mistreatment for speaking up, being cared for / personal care of washing, and rough handling with going to the bathroom, leading to skin tears and infections. My Aunt has been in and out of multiple rehab/care facilities that, due to lack of proper care, short staffing, uncaring and other issues. I am trying to seek legal advice and obtain a lawyer to get justice for my mom and adequate care for any other seniors who are encountering this and to prevent further incidents. The facility she is in or was in before going to the hospital is Autumn Lake Healthcare at Catonsville. This place needs to be investigated!

I hope I never have to step foot into this disgusting building ever again. To have to see the same…read morenurses that let my stepdad sit in his own feces for hours with zero repercussions day in and day out was infuriating. Truly terrible people employed at this facility. Do not send your loved ones here ever!!!!!!!!! Nurses will also move patients call buttons out of reach. One nurse named Edith did this, then upon seeing an injured man who is slowly dying from a rare progressive neurological disease on the floor asking for help, blew him kisses. She was never removed from the schedule and the directors and coordinators were not transparent about who she was when I asked.

Since the facility was sold it is nearly impossible to talk to management. They are all remote…read moreemployees. It used to be a place that cared about the facility, clients and their families. Now? It's all about money. Very frustrating.

Augsburg used to be a wonderful facility before new ownership. If you have a loved one and place…read morethem here be sure you can allocate enough time to keep after the operations staff to do what needs to be done. There is no concern from the operations staff once they have your money. My Mother lost heat in her apartment and there has been no concern or response about any repair. If you can please do not place your aged loved one here. It is very sad to see a place that used to be so caring and wonderful with the residents now have such disregard for the people who pay their salaries.