I went into Focus west looking for new eyeglasses. Their selection of frames had a variety of…read morebrands but there wasn't a good variety of colors and styles. The staff was all busy, so I just browsed the frames myself and tried on a few, I found one D&G pair for $280 at were really nice. I waited at the counter for ever to find out about lenses. Finally a woman came and I asked her about the cost of an eye exam, which is $85. She told me that lenses go for between $90 and $250, which isn't bad compared to a few other optometrists I have been to. She was called away and apologized, so I just made my way out. This place maybe wouldn't be my choice for frames, but their services seem well priced. This place seems busy, which is a good thing, expect to wait if you need any help.

I was recommended to go into Focus West by a friend and to go see Gerry, and I am so glad that I…read moredid! She is an exceptionally nice woman who treats you with respect and not just a dollar sign. I walked out feeling so appreciated and loved, and that is a difficult thing to find almost anywhere these days. I highly recommend visiting this optical store, they carry all the fashionable brands for reasonable prices, and have sales on frames that you will be hard pressed to find elsewhere. Support Focus West Optical!

Excellent service at Luxor Optical! Both the doctor and staff were super friendly and helpful,…read moreguiding me to find the perfect eyewear that fits me perfectly. Highly recommend!

These guys were amazing to deal with. Super helpful and great service. Will recommend to anyone and…read moredefinitely will be going back!

My family has been long time patients here - initially for the convenience, then for the service…read more However, the quality of service has been noticeably deteriorating lately. Things to consider: (1) Covid prevention protocol is virtually non-existent for a medical office. They ask a few questions at time of booking but no follow up screening on the day of appointment, no 2m distancing established for waiting patients, no noticeable sanitization in between handling patients, payments, etc (2) Full upfront payment required for ordering glasses, contacts - this is new and significant because the wait time to receive the product has increased so you are out of cash but without the product for a longer time. (3) The time estimate they give you for receiving your glasses is not close to accurate. In one case 5-10 days has become over a month and we still do not have the product. In another case, 5-10 days is now over a couple weeks and counting. It is possible that their labs may be backed up but providing a realistic heads up or following up appropriately would be nice considering that the waiting patient is coping with less than ideal vision in the interim. New patients should plan to get their eyeglass prescription filled at LensCrafters, Costco, or other more expedient providers if time is a factor.

I had a serious concussion that has left me with neuro-ocular problems.Dr. Luk figured out within…read moremy first visit everything that was going on that two other specialists had missed. From that test, I ordered glasses through their office at a much lower price than quoted by my original optometrist's office. I've had my two new sets of lenses in my glasses for just three days, and the difference is pretty amazing. They are comfortable to wear, and my headaches have diminished thus far, finally. I plan to enter their vision therapy program, which is a pay-per-visit arrangement (aka not $3000 up front like a SE vision therapy office) and will update should there be anything but stellar value.

Great new optometry office! Had a routine eye examination here with Dr. Brian Trieu and I found…read moreboth the staff and doctor to be extremely friendly and knowledgeable.

The staff at Optima helped me select a pair of glasses that I absolutely love.! The staff are…read moreextremely knowledgeable, and went above and beyond to help me find new glasses. I felt welcomed and so grateful to find a business that operated so well during Covid-19 with the guidelines in place. Thank you so much for the excellent customer service and amazing glasses!!!

We needed to get a replacement set of contacts on very short notice, and could not find anywhere to…read morehelp. This location went above and beyond to set us up with a temporary set as well as getting us an order of prescription contacts very quickly. The staff were excellent and knowledgeable as well as very friendly. We look forward to using them going forward!

The doctors here are always great, and I get my eye exams here and order the glasses online so I…read morecan't comment on their sales. I have glaucoma, have had it for 20 years plus, and this was the first time a doctor told me about a massage I could do to help my eyes when it acted up. Great eye exams Again,can't comment on the sales end of the business much. Got glasses there once, they were exactly what I was looking for, was very happy

I will not be using this company in the future. Prescription for contacts was not supplied as…read morerequested at appointment. Price quoted for prescription sunglasses went from initial $229, to $279 in three increments over the course of 30 minutes while trying to pay and leave. The Doctor was great the staff I dealt with were not.

My glasses were to tight but the manager took care of that right away. Also the insurance was not…read morean issue got reimbursed the next day

This Pearle Vision is simple. I went in here looking for new frames, I really want green ones. As…read moreI browsed the frames a woman came and asked if I needed help, I told her what I was looking for. She said they only had a couple green frames, I tried them on and they didn't work for me. They carry affordable options, like Vogue, and designer frames, like D&G. Their selection wasn't too impressive, they had mostly black and brown frames. They charge $80 for an eye exam. Lenses start around $95 and up. I would return to Pearle Vision for cheap options when it comes to eye wear. The service was friendly. It wouldn't be my first recommendation though.

Everything !! Beks was amazing and very helpful with deciding what looked and felt the best for our…read moreneeds , she's simply the best ! Will definitely be back !! Frames are not cookie cutter like most shops , love being different !

https://blackstock-artanddesign.medium.com/i-bought-a-pair-of-zeiss-lenses-from-brass-monocle-on-16-…read moreve-8fac8b7e445c I bought a pair of Zeiss lenses from Brass Monocle on 16 Ave. in 2017 because they use the advanced computer system of Zeiss measurement of pupillary distance and had them installed into expensive Ray Ban frames that I bought at www.glenmorevisioncenter.com. Combined cost $1600.00 and went back regularly for constant fit adjustments. They blamed my frames, and my brain for why they never worked properly. Refused to change the pads, said they couldn't get them from Ray Ban. I trusted them and believed them and put up with eye strain for six years as they said this was as good as it gets. Two weeks ago, I went back to Glenmore vision and had new pads installed where they told me anyone could get them and my glasses were adjusted by Deb Shea so that for the first time in six years, I had perfect comfortable vision. I had already ordered new Zeiss lenses from Brass Monocle as the coatings had worn off the old ones. During that process I was told by Carla that she was busy and to get off the phone while I was confirming my 1000.00-dollar order. I told her it was odd to be rushed off the phone when spending a thousand bucks. She never apologized for making it clear that I wasn't her priority. Or thanked me for my thousand-dollar order. I had the new lenses installed at Brass Monocle to protect my warranty but unless I need warranty work, I won't be back. They didn't fit properly, again, but the elderly gent just said, 'they look fine to me'. He never bothered to get off his chair and actually check the fit. I then told him that I'd just spent a thousand dollars, and no one said thanks. I find them incompetent, arrogant and rude like they are doing me a favour by serving me and meeting my health and safety needs. In comparison I spent 12 dollars at Glenmore Vision, my vision problems vanished, and Deb spent half an hour answering my questions giving professional advice. I suspect the lousy non-adjustments at Brass Monocle are a scam to sell more expensive frames as they kept blaming the Ray Bans even though they are comparable in quality and price and have an excellent reputation. Either that or they are merely incompetent. I guess either way, based on comparison, they are incompetent. So, I went back to Glenmore Vision the next day after getting my new lenses installed. For free, Ali spent half an hour measuring me and marking my lenses all the usual stuff that professional opticians do. I ended up with perfectly comfortable glasses and perfect 20/20 progressives. For free. Brass Monocle had told me that clip on sunglasses were impossible for my unusual frames, to fit them. Glenmore Vision just said, "Sure it will be about two weeks before they are done." Brass Monocle is like being charged for a Lexus and getting a used beater of a Dodge. Based on evidence. Their lack of competent care culminated in eye strain repeatedly over several years blaming me for buying what turned out to be name brand adequate and effective frames in a style I really like that they don't carry. Basically, a physical abuse by charming poorly trained mere salespeople that blame the victims of their abuse and neglect. I shudder to think what their personal relationships are like; I hope they never had kids. These people are awful based on evidence.