Timeless Optical is my go to spot when I'm looking for a new pair of sunglasses and/or frames…read more Been to the store many times and Winnie's customer service is the best. She has a great eye for what works with your face shape and there's always an excellent selection of brands. They'll also fix up any old pairs that need small, minor adjustments. Worth the drive out to New West. Highly recommend!

I finally have some eyewear coverage through work so it was time to look for some new sunnies and…read moreframes. Checked out Timeless Optical in New Westminster. I was also able to get an eye exam done ($85.00) which was lightning quick. It only took 10-15 minutes to do all the tests and checkups. The optometrist (Dr. Johal) is available for appointments every other Saturday. As for selection, there's all the high end brand names you could want: Ray Ban, Oakley, Gucci, Hugo Boss, etc. If there's something you specifically want that's not on display, Winnie can order it in for you. Her customer service is amazing plus she has a great eye for what frames work well with your face shape. I don't wear glasses much but she was able to find me a pair that I liked (and most importantly, will actually wear). Great service, knowledge and easy payment (billed directly). I'll be back again.

Wonderful customer service. Very helpful. And will to go.the extra mile. Many selections and…read moreresonablle prices. Would recommend. And already have.

Its my first time here i used to come to another place but i found out that one of my friend is…read moreworking here so i went for my prescription glasses and to see my long lost friend. Street parking but the store has a private parking and you should tell them if you wish to park in there and they will open the gate for you.Eye exam is by appointment but if you already have the prescription even from outside opthalmologist you are free to come anytime. Very clean place thousands of selections for frames and sunglasses,service is really great homey and very friendly and yet professional They do direct billing to your insurance,and they provide complete information about everything you need. I am very satisfied with the service.i highly recommend this place to all who needs eye exam.lenses.frames and sun glasses.....

I came here last month because I had a red eye. When I arrived, the receptionist told me that the…read morecost for a minor exam was $99. This was expensive considering other places were charging $45. I made a note to the receptionist and he said that was what Dr Helen Lee said. Obviously, I didn't go with Dr Lee. She should be ashamed of what she's charging when other places charged much less. Anyway, my eyes are cured now and I paid $45!

Super friendly optometrist and staff. My eyes are dry and I have trouble with multifocal contact…read morelenses, but they tried several variations until we found the perfect power and style. I also bought two eyeglass frames from them and again, they were meticulous about getting the multifocal gradation just right. Best fit I've had. Highly recommend.

I recently, underwent ent an eye examination and ordered two frames and lenses with multiple…read morecoatings and transitions. My question is why I not had a complete fundus, 90 D and cycloplegic examination? I realise I went to an optical which is budget conscious, but I would expect an examination which could detect eye health issues if found. My husband has spent over 25 years in eyecare. He is very surprised the optometrist did not perform any of these and as I am over 60, he suspects there may be cataract formation. Whilst performing the slit lamp examination, the optometrist did not even notice I had previous refractive surgery. When the time came for measurements, the optician measured heights and pupillary distance manually. There was no use of pupilometer. When glasses arrived, the lenses on both sets were incorrect. As a result, I had to wait to get them again. I will likely have to undergo another examination to determine my eyes are healthy. I will go to another optometrist to fill that need. I do enjoy my new frames and my vision, but the examination was very subpar. When I picked up my glasses and subsequent sunglasses, there was no fitting. I was simply asked to out them in to check the sight. After going home,my glasses continued to fall off . Now the lens is scratched. If you want an inexpensive pair of glasses then Superstore is a great option. After going to Superstore for an inexpensive option was not worth it for me. I would prefer a proper exam with an Optometrist who is not in a rush and wants their patient to be happy and heard. I will also.pay the extra money to have a proper and personal fitting ,with prescription and purchase aftercare. Alicia Harris

LUDICROUS & INSANE PRICING! Price gouging at it's absolute WORSE!…read moreReal Canadian Superstore in North Delta, BC is totally illogical, unreasonable towards "obvious" errors in pricing. Does NOT stand to reason their blatant ignorant treatment to valid complaints and long time customers. * Got charged $ 18.88 for a pack of 3 tiny 100 gm cans of salmon! Called customer service when discovered GROSS error, read my receipt #, told it rings up right for a '6-pack' which it wasn't. Must now deal with Loblaw head office as this Delta Superstore insists the product and price was correct !? Plain ignorant. Poorest of customer service (store / general manager inaccessible) and ridiculous, inconsistent pricing (PLEASE scrutinize your receipts before leaving this rip-off SuperStore!).

I had a problem with my glasses the coating On the frame…read morewas coming off these ladies Where quick to help they will get a new pair From the manufacturer and replace the others Under the warranty thanks ladies

I absolutely can not say enough good things about Lifetime Eyecare. Every person there from the…read morefront desk to the doctors are amazing. Friendly, personable, professional & extremely thorough. They are the 1st place to properly diagnose my eye condition and treat me correctly. I wanted contacts for so long & was always told I couldn't have them because of my issue. I went to Lifetime Eyecare & they told me what was really wrong with my vision and hooked me up with contacts. I could not be happier. They don't mind when you ask a million questions & never make you feel rushed. I had to go through 5 pairs of contacts to find the right ones. The personal attention of sitting with me to show me how to take them in & out was greatly appreciated. I will not go anywhere else & have convinced my husband to switch to them for his eye care needs as well. I have completely faith & trust in them. During COVID they even managed to arrange for me to come & get my contacts so that I didn't go without. Just stellar service. Thank you Lifetime Eyecare!! See you soon!

I had no clue that there was an OG level at Metrotown. I googled Metrotown Optometrist and I found…read moreReal Eyes Optometry. Booking is all done online. I liked how relax the place was. It was not overly crowded full of people and there were no double bookings etc. Walked in filled out the forms and gave my ID and I was pretty much ready to go. The test from beginning to end took about 45 mins. It was not bad. Dr. Pati was very professional. He explained everything very well and through. I will be back again. I told my family about this OG level and my mom told me to send her the phone number so she will make an appointment soon too.

For more than a decade I have been coming here for my eyes exam and any eyes related medical…read moreissues. I used to have Dr Wang who is no doubt an excellent optometrist and beyond. Started few years ago he referred me to his associate Dr Pati then eventually Dr Sahota and they are all very nice and professional. I will highly recommend this eye clinic!

So grateful for Lucy! I had a repair done to my very expensive progressives months ago by a…read moredifferent company but it wasn't a good job at all. I decided I could no longer rely on the $2.99 plastic readers. They broke easily, they weren't accurate (of course), and I was sick of trying to find a pair if I needed to look at something! I called New West Optical and she said to come in and she would see what she could do for me. Although the glasses aren't fully repairable, she took a good amount of time to make them the best they can be. She even refused to take payment! I will have to be very careful until I can do my next upgrade, but when I can, it will be at this shop. So impressed with the level of customer service for a person who isn't yet a 'real' customer!!

Extraordinary. I gave this business 5 stars because there are no more…read more Lucy Ren does more than deliver high quality product and exemplary professional service. Lucy delivers them with a warmth and respectful sincerity. She's generous with both her time and professional wisdom. I found Lucy's New West Optical having surrendered to waiting many weeks to fill my prescription for bifocals with transitions lenses in the 'retro' circular style this 64 year old guy wanted. lenses mid-way twix 'John Lennon' and 'Gandhi'. Nobody carried frames remotely like the ones I wanted. Several disappointments later I had given in to buying online. Walking off my frustration I stumbled across Lucy's unassuming shop. Not flashy like most. I stepped inside and was greeted by Lucy. Moments later she'd looked at the old battered example glasses, and then my prescription, and heard my desire for the 'transitions' coating. She quietly tapped away at her desktop and confidently committed to delivery in 7 business days. She came thru. I was so pleased I came back within days eager to buy a second basic pair for 'at home' wear. With the same absolute satisifaction. I wish I got even half the value Lucy/ New West Optical deliver in all the places I do business. Hers is one of only a handful of businesses I've ever been so moved to praise. I'm already planning my next eyeglass adventure - confident in Lucy's warm professional guidance.

我是Raymond Chow , 今年68 歲，經好朋友介紹到 Lucent Family Eye Care 驗眼，很高興 Dr. Linda Yee 能講英語之外更能夠講一口流利的廣東話…read more Lucent 擁有先進的驗眼設備之外，每一位職員都是親切友善，待人接物. 在驗眼過程中 Dr Linda Yee 指出我多年的眼乾毛病有逐漸惡化跡象，她提議我嘗試 RF and IPL treatment . 經過四次的療程後 ，我自己亦感覺到以往眼乾導致大量流眼水的情況確實減少很多. 最近複診時 Dr Linda Yee 亦從電腦的影像中顯示出導致我眼光的原因亦有明顯改善，所以我有信心繼續做多兩次 treatment . 多謝 Dr. Linda Lee 悉心治療.

Dr. Yee and her staff are very friendly, helpful, and knowledgeable! The eye exam in their even…read moreincluded fundoscopic photography and visual field testing to help diagnose and manage eye health (if you have hypertension, diabetes, glaucoma etc.) outside of getting a prescription. I can't recommend this clinic enough and hope more can come to this clinic!

Still pleased with my experience two years later. I forget I ever had vision problems. My eyesight…read moreis simply something I don't think nor worry about any more, and I love that! I do insist on keeping up with your prescribed checkup schedule. Personally, I have failed to do this due to a move. I had hoped the small aura around lights at night was due to dryness (it may very well be) and would fade with time. I could probably use a touch up in my left eye. Again, this is my responsibility as I have not followed up with the clinic as prescribed for routine examination, which is all covered by my initial payment. However, this does not inconvenience me in any way. Ironically, the biggest reason I got this done was because I loathed my glasses/goggles fogging up in Lab, especially when wearing a mask. Boy, did I never imagine how relevant that problem would become to daily life!

Please don't go here to get your eyes done! I had my first Prk in 2017 and went backwards, I did a…read moreretouch up in 2022 and their surgeon ruined my right eye! They told me I had scarred pretty badly and they would do a PTK to remove the scar! I was happy with my eye sight but they were adamant I needed a PTK in which I did in 2023, to which the surgeon did a PTK PRK and astigmatism touch up without my consent! PLEASE DO NOT TOUCH YOUR EYES ! PRK is never permanent your eyes will naturally go back - im now stuck with a 1.50+ over correction in the right eye after I asked this clinic not to fix my vision again and only remove the scar, and they forced me to go back to the same surgeon who already ruined my eye in 2022. Now I need a corneal transplant at 29 years old because their surgeons are incompetent and overall shitty. Please save your health time vision and money and don't be me and make my mistake. I wish I never touched my eyes and now I'm back to glasses after 3 years of surgeries and an even worst scar in my eye that can only be removed with a corneal transplant .

One thing I hate to do is buy eye glasses, this place did not help. I got a very large flyer in…read morethe mail and it's near by so I came to check it out. Its a new location, big and overwhelming. Frames are everywhere it was really messy looking. I hated how the had designer cases and boxes everywhere but no designer frames to be found only a handful of them inside lock glass drawers. It was all very confusing, as I was about to walk out a sales person came to approach me. The sales person wasn't helpful, he kept giving me frames that looked awful, I really just wanted to walk out. And I did.

Trying to get glasses there but the staffs were not helpful at all. I spent 2 - 3 minutes around…read moreand finally a staff approached me. When I asked what special they have, the staff told me the current special 2nd pair certain % of and walked away. I didn't see the price tags on the frames so I have no idea how much for the frames nor the staff recommended some frames to me. Ending up I just walked out after few more minutes looking around by myself.