Wonderful customer service. Very helpful. And will to go.the extra mile. Many selections and…read moreresonablle prices. Would recommend. And already have.

Its my first time here i used to come to another place but i found out that one of my friend is…read moreworking here so i went for my prescription glasses and to see my long lost friend. Street parking but the store has a private parking and you should tell them if you wish to park in there and they will open the gate for you.Eye exam is by appointment but if you already have the prescription even from outside opthalmologist you are free to come anytime. Very clean place thousands of selections for frames and sunglasses,service is really great homey and very friendly and yet professional They do direct billing to your insurance,and they provide complete information about everything you need. I am very satisfied with the service.i highly recommend this place to all who needs eye exam.lenses.frames and sun glasses.....

Please don't go here to get your eyes done! I had my first Prk in 2017 and went backwards, I did a…read moreretouch up in 2022 and their surgeon ruined my right eye! They told me I had scarred pretty badly and they would do a PTK to remove the scar! I was happy with my eye sight but they were adamant I needed a PTK in which I did in 2023, to which the surgeon did a PTK PRK and astigmatism touch up without my consent! PLEASE DO NOT TOUCH YOUR EYES ! PRK is never permanent your eyes will naturally go back - im now stuck with a 1.50+ over correction in the right eye after I asked this clinic not to fix my vision again and only remove the scar, and they forced me to go back to the same surgeon who already ruined my eye in 2022. Now I need a corneal transplant at 29 years old because their surgeons are incompetent and overall shitty. Please save your health time vision and money and don't be me and make my mistake. I wish I never touched my eyes and now I'm back to glasses after 3 years of surgeries and an even worst scar in my eye that can only be removed with a corneal transplant .

Can someone advise me if they perform cataract surgery right there at their clinic? I am scheduled…read morefor surgery in a few weeks but have to travel a long distance, and I am not far from this clinic. So I am looking at changing doctors to get it done.

Had to get this done or I couldn't do any combat arms trades in the CF…read more Dropped $3k on PRK - Big improvements first month and second month and then a much slower progression to almost perfect vision all the time almost 10 months later. Expect a slow heal and improvement in vision to 100% when you get this done. But man is the wait worth it. I wish I had spent this money earlier.

My cousin recommended Coal Harbour to me after she got PRK done here because of the price and also…read morebecause of the high volume. High volume doesn't necessarily mean bad at all. It means Dr Kirzner has extensive experience in the field because he's done over 80000 procedures!! My first contact with them was through email. I had asked how long in advance I was to book for an appointment in July. They replied and told me to contact them in May for a July appointment. I called their office to book my appointment then and they took my credit card number for the $300 deposit to secure my spot. Shortly after, I received their information package in the mail. The week of the surgery, I flew in from Calgary the day of my pre-operative exams to see if I was a good candidate for PRK or LASIK. Because of my read up on their very informative website I knew that I was probably going to go with PRK. (Long spiel about the different procedures explained on their website if you're so inclined to know.) It was a bit of a wait to see someone; from the time I got there until the time I left took almost 2 hours. Next day, I am going in for my laser procedure! I get there an hour before the scheduled time to to prep and redo my eye exams two more times. First up, they explain the eye drop medication schedule to you and place them all into the blue pouch along with some really awesome sunnies for after. (Actually, the sunnies are kind of hideous.) Payment is processed and another little eye test again. Dr Kirzner was the first to do my actual eye exam again and then Jeff (?) did the second. Once that was finished, onto the waiting room in the surgical section... When they're ready for you they'll get you to don an awesome surgical cap and booties! You lay down right under the laser and try your best to get comfortable. You'll get numbing eye drops which sort of sting when they're first administered. (Hey, where was the Valium I was hoping to get?) My heart was beating pretty heavily at this point but they explain every step of the way what's expected of you and what they're doing to you. Left eye gets covered first and your right eye gets clamped open. You concentrate on a red blinking light. The assistant announces "30 seconds," at which point Dr Kirzner starts to apply the solution to wipe away the epithelial layer of your eye. Laser starts up and he warns you that you'll smell something like burning hair. I don't feel a thing. I just hear the laser beams doing their thing and my eyes can literally see the patterns that are being burned away. So cool!!! And then it's done within seconds and he covers my eyeball really quickly, then blasts a cold cold liquid solution into my eye. He says, "brain freeze!" to warn me beforehand. A number of different eye drops are administered, then the bandage lens is put in which is basically a contact lens. The eye patch is removed and placed on the opposite eye and all is repeated. Done! I was escorted to the recovery room and laid on a chaise to relax. I was given eye drops to put in 10 minutes later on my own. There was a patient's husband waiting for her in there as well and at one point I started to sit up and chat with him. I was promptly told to lay back and close my eyes by one of the assistants. Oops! It just goes to show how uncomplicated the procedure can be. I felt like I could see pretty well at this point. About 45 minutes later Dr Kirzner came out of the surgical suite to quickly take a close look at my eyes, put in more eye drops, and then let me go. I have my follow up the next morning to check how they're healing and to look for signs of infection. I truly feel that this practice is wonderful and I would highly recommend them to anyone. Not just for their incredible pricing, but for how I felt I was treated by all the staff there. It is a busy practice and it is expected that there will be waits, but never did I feel that I was just another number. I paid $2090 for both eyes for uncomplicated PRK plus $200 for medications as of July 2016. Just a side note: I did overhear that they're moving their office in August so people can probably expect a longer wait for an appointment while they get settled in and move.

What a great team of professionals to work with. I received amazing service and I really enjoyed…read moreselecting my glasses. I had so many options to choose from and everyone was so helpful. Thank you for a great afternoon! I highly recommend this group for all of your eye care needs. I'm sure you will not be disappointed.

I have been going to FYI for longer than I can remember. I have compromised vision, so they are…read moreattentive about monitoring my eye health. I currently see Dr. Head. She is very thorough in her exam and very willing to take the time to answer any questions I may have. On my recent visit she even came out on the floor with me to look at frames. Eventually another staff member continued helping me look for frames. I did find a pair, but wasn't willing to commit that day. That wasn't an issue; I was given a quote and my details entered in the system. When I eventually went into order my glasses, there was a slight discrepancy in the amount and my quote. They honoured the quoted price.

I cannot recommend Dr. Annie Huang highly enough! She is truly a standout in the world of optometry…read more-- not just for her clinical skills, but for her genuine passion for patient care. From the moment you walk into her office, you feel welcomed, respected, and in excellent hands. What makes Dr. Annie Huang so exceptional is the way she approaches eye care. She doesn't just perform exams and write prescriptions -- she takes the time to educate you about your eye health, explain any concerns in clear and thoughtful terms, and offers practical ways to prevent future issues. After a visit with her, you walk away feeling informed, empowered, and confident in your care plan. It's clear that Dr. Annie Huang genuinely cares about her patients. She listens, she answers questions thoroughly, and she's up to date on the latest in treatment and technology. Dr. Annie Huang takes the time needed during the appointment, and she's helped me understand more about my vision and eye health than any other provider I've seen before across four continents. Finally, beside her superior technical skills, she is also a happy and funny person, and you leave her office in a cheerful mood, feeling good. If you're looking for an optometrist who combines expert-level care with compassion, education, and a truly patient-first approach, Dr. Annie Huang is the one. She's the kind of doctor you'll want to recommend to all your family and friends -- just like I'm doing now!

I used to love this place; I've been going here for years. However, Dr. Reis and his business has…read moregotten WAY too busy! I received a text message in May telling me I was due for my next eye examination in June, so I called right away to schedule an appointment for June, only to be told he had no availability until December! That is unacceptable. At least change your messaging system so that if your patient is due for an exam in June and there is a 6-month wait, send a text message the previous January! After going here for years (well before Dr. Reis took over the practice), I'm now looking for a new Optometrist, one that can see me on a more timely basis.

I had no clue that there was an OG level at Metrotown. I googled Metrotown Optometrist and I found…read moreReal Eyes Optometry. Booking is all done online. I liked how relax the place was. It was not overly crowded full of people and there were no double bookings etc. Walked in filled out the forms and gave my ID and I was pretty much ready to go. The test from beginning to end took about 45 mins. It was not bad. Dr. Pati was very professional. He explained everything very well and through. I will be back again. I told my family about this OG level and my mom told me to send her the phone number so she will make an appointment soon too.

For more than a decade I have been coming here for my eyes exam and any eyes related medical…read moreissues. I used to have Dr Wang who is no doubt an excellent optometrist and beyond. Started few years ago he referred me to his associate Dr Pati then eventually Dr Sahota and they are all very nice and professional. I will highly recommend this eye clinic!

I had a problem with my glasses the coating On the frame…read morewas coming off these ladies Where quick to help they will get a new pair From the manufacturer and replace the others Under the warranty thanks ladies

I absolutely can not say enough good things about Lifetime Eyecare. Every person there from the…read morefront desk to the doctors are amazing. Friendly, personable, professional & extremely thorough. They are the 1st place to properly diagnose my eye condition and treat me correctly. I wanted contacts for so long & was always told I couldn't have them because of my issue. I went to Lifetime Eyecare & they told me what was really wrong with my vision and hooked me up with contacts. I could not be happier. They don't mind when you ask a million questions & never make you feel rushed. I had to go through 5 pairs of contacts to find the right ones. The personal attention of sitting with me to show me how to take them in & out was greatly appreciated. I will not go anywhere else & have convinced my husband to switch to them for his eye care needs as well. I have completely faith & trust in them. During COVID they even managed to arrange for me to come & get my contacts so that I didn't go without. Just stellar service. Thank you Lifetime Eyecare!! See you soon!

Timeless Optical is my go to spot when I'm looking for a new pair of sunglasses and/or frames…read more Been to the store many times and Winnie's customer service is the best. She has a great eye for what works with your face shape and there's always an excellent selection of brands. They'll also fix up any old pairs that need small, minor adjustments. Worth the drive out to New West. Highly recommend!

I finally have some eyewear coverage through work so it was time to look for some new sunnies and…read moreframes. Checked out Timeless Optical in New Westminster. I was also able to get an eye exam done ($85.00) which was lightning quick. It only took 10-15 minutes to do all the tests and checkups. The optometrist (Dr. Johal) is available for appointments every other Saturday. As for selection, there's all the high end brand names you could want: Ray Ban, Oakley, Gucci, Hugo Boss, etc. If there's something you specifically want that's not on display, Winnie can order it in for you. Her customer service is amazing plus she has a great eye for what frames work well with your face shape. I don't wear glasses much but she was able to find me a pair that I liked (and most importantly, will actually wear). Great service, knowledge and easy payment (billed directly). I'll be back again.

The services is amazing. They fixed a pair of glasses, which I didn't buy there at no chaarge…read more Super people, supoer service.

These guys are great. Always friendly and happy to help. I hope Covid didn't put them out of…read morebusiness!